Renewal by Andersen review: Patio doors

I purchased these doors on 11/25/20 for $5,882.00. As of today (10/10/23), I have had 8 service calls for these doors, with 5 of those service calls being in the last 3 weeks. I was "assured" today by Terry (the installation manager) that the problem should now be fixed but, of course, as you can imagine I've heard that before. During the 2nd or 3rd service call, the technician stated that "we may have to replace these doors entirely" but when I mentioned that to Terry during his first visit, he said "it's not the materials; it's the installers". The problem from the very beginning is that the doors stick and make it difficult to open. Each time they come, they spray something and by the time they leave, they show me how you can now open these doors with one finger. The problem is that is doesn't last. After a few months, the doors start sticking again. Another service call and another fix. This past September I was not able to open the doors at all. Another call for service and on 9/19, Terry the Installation Manager came to fix the problem. After about 1/2 hour, he decided he wanted to send George because he was an "expert" at this type of repair. George came on 9/21 and spent quite a bit a time working on the doors. I was cautiously optimistic. Shortly after George left, I went to close the screen and when doing so, the screen fell off the doors and landed on my deck. I called George since he had only left about 45 minutes before and when I told him what happened, he said "I was afraid that might happen"! I was livid that he had left even with a possibility that there was still a problem. He said he was going to need to talk to his boss and make another appointment. I told Terry I didn't want George back because I was so angry with him. Then on 9/27, I had a visit from Isis who also spent quite a bit of time fixing the problem. Again I was cautiously optimistic only to have a piece of the frame fall off the door down to the floor the very next day. Another call for service with Terry advising me Isis was going to return to fix the problem. At this time, I asked Terry if I was entitled to any compensation for all of this aggravation and was told "oh, no - we don't do that" Really? I find that hard to believe. Anyway, Isis returned on 10/4 to fix the problem only to have the piece again fall off the door the next night! After all of this, I didn't want to talk to Terry anymore, or George, or Isis. I was now dealing with Amanda, David and Kat Woods, the Supervisor of all, who didn't have the decency to call me back after leaving a message for her on Friday, 10/6 and again on Monday, 10/9. I was told she was the person who could escalate this ongoing problem. I spoke with her assistant, Carrie, who assured me she would get my message to Kat and have her call me. No phone call from Kat or even Carrie again. As you can imagine, I am totally disgusted with the customer service I have received...or haven't received. You can rest assured I have told many family and friends about this experience. Every time I see one of your commercials I have such a bad taste in my mouth, it makes me wish I had gone to Pella!