Renewal by Andersen’s earns a 1.3-star rating from 118 reviews, showing that the majority of homeowners are dissatisfied with window replacement services.
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Mismanagement
Two complaints on craiglist 9 - 5 - 14
**caution huff n puff *****
This company does not perform to what they claim. Poor leads and few of them. Sales manager ricky lies and does not pay earned commissions caution huff n puff ****
Do not trust the management of this company. They do not pay for work performed. They lie about the number of appointments you will get. A huge waste of time. The sales manager, ricky, it a liar. Trust no one here. This has been happening for years. Ricky is despised - hated universally. As a customer, consider how you will be managed
ice
We replaced our old windows with renewal about 8 years ago...they are the worst windows i have ever had...every window ices up..i have called but nobody wants to help... my old windows never iced or had moisture built up on all windows... never buy them...they are the worst...
The complaint has been investigated and resolved to the customer’s satisfaction.
Same issue here!
Windows
I had ordered 6 windows by renewal by anderson, they've only installed 2 windows, now granted i've only paid for 2 windows but the agreement was after each window was installed I would pay the balance, and it worked just fine. but they never came back to install the other 4 windows, i've called over ten times and I even called and left a nessage on the co owners cell phone, and still nothing. it blows my mind, me having over 30 windows in my home and they don't want my money. i'll never refer this lousy company to my worst enemy.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Julian, I wanted to reach out to you directly about your concerns with Renewal by Andersen of Denver. I’ve already contacted our customer service team as well as the the Denver location. You should be receiving a call from this location today. If you do not hear from them, please contact me at RbACommunications@andersencorp.com. Thanks - Renewal by Andersen Corporate
1999 Design Flaw
I have spent the past 13 years trying to get Renewal By Andersen to
replace their defective windows. After after the first winter of 1999, it was obvious
that the windows leaked around the moving parts. It took multiple call and emails
to get them to finally recognize that this was a basic design flaw for which there was no fix. I have had taped windows for the past 13 years. Some years I had to put duct-tape in the windows.
I had also contacted Andersen Windows and also filed a complaint for which I received an Andersen Corporate Complaint Number in June, 2000!
In 2010, they offered to replace the windows with an upgraded window ans screen set along with a New Window Warranty.
Very Nice, .
Except the Local Installer, Window Place, knowing the market very well, refuses to supply pictures of the proposed exterior finish for submittal to Homeowners Association. Instead Renewal Corporate has proposed to repay my original ~7000.00 price of the install done in 1999. Except, the local installer mistakenly sent me an email indicating the price was ~13, 000.
I have just recently contacted the local installer with a potential solution, with no response. Typical of Window Place in Washington, D.C.
Do not be fooled by this bunch. They will screw you at every turn and then claim
ignorance.
BEWARE!
PLS NOTE:
The issue I have with the Renewal By Andersen Windows is the sliding surfaces leak severly. It is most noticeable during the winter. They installed 12 Double Hung Windows in 2000.
After many years of emauils and time on our part, tyhey are porposing to buy me off with the original price of 12 windows ~$7200.00. Of course that is 2000 prices. The local francehisee accidentally included me on an email last year indicating the 2011 prices were ~11500.00. You can see that they want to get me off their back.
NOT TO HAPPEN
June 28, 2012
Just wanted to give everyone an update:
RBA has sent us a "Release" form with provisions stating we are not to make any derogatory comments in returrn for which they will install the new 12 windows. Do not fall for this trickl. They are trying to change the terms of the Warranty.
These windows exhibit a "BASIC DESIGN FLAW" for which there is no fix or repair per RBA's Technician.
I have used duct-tape on the inside of my home for 12 years now, and even though the new windows are ordered, and sitting in a warehouse, RBA wants us to sign a "Release". Nothing in the Warranty mentions a "Release".
Not a chance. I urge everyone to avoid this Company as they will screw the Consumer at every turn and then claim ignorance of their activity.
They cannot be trusted with your home's windows.
Andersen Corporation should be ashamed. Pls note that the emails from Renewal By Andersen all carry the
AndersenCorp.com address. This emphasizes the responsibility Andersenn Corp has for its Sunsidairy, Renewal By Andersen and their shoddy business practices.
If I were you I would try writing a review in Google places (google+ page) under Renewal by Andersen near Herndon, Virginia. Renewal wont tell you this but they only refer their really good customer experiences to this site... best of luck...
Below has been copied from the officfial website of RBA. At best, it is misleading. At worst, it is a deliberate lie. Let me explain.
RBA is both a manufacturer and a franchiser of privately owned franchises that sell and install their windows. As a manufacturer, they make replacement windows for their privately owned franchises as well as the thousands of Andersen (main company) retail outlets like Home Depot etc. The non franchise windows are wood with Fibrex (wood composite of vinyl and wood chips) claded to the exterior. The franchise windows are all Fibrex. RBA does not make patio doors. There is no such thing as a replacement patio door. Andersen (main company) makes the patio doors which are sold at all Andersen retail outlets as well as RBA franchises.
The Andersen retail outlet windows are named The Woodwright. They are stronger, more attractive and cost approximately half what the franchise costs. The reason for this huge price difference is simple: the franchises have protected noncompete territories while the regular retail outlets compete with many different entities.
I agree with your statement " they will screw you at every turn and then claim ignorance"
STAY AWAY FROM RBA FRANCHISES
Washington, DC- MD & VA Replacement Windows
Renewal by Andersen of Washington D.C., Maryland and Virginia is proud to serve the window replacement and patio door replacement needs of the Washington D.C.-Maryland - Northern Virginia area. We are the window replacement division of Andersen Windows, drawing on the Andersen tradition of over 100 years of quality, innovation and craftsmanship.
Do not work here
When I was hired at RBA (Renewal By Andersen or Southard Corp) I was told a portion of my commission would be put into an account also known as a black book. I was also told (along with a few other sales employees) that at any point in time the funds in this black book could be requested and withdrawn. After I was terminated by voice mail I found out the only way this black book money can be withdrawn is either by claiming mileage or by termination. Needless to say I haven't worked there since the 1st week in June and guess what... no check yet. (I wonder who collects the interest on the black book account?) continuing on...
After working for RBA and going through countless gallons of gas (that would not be reimbursed) while going out on non-screened leads, trying to sell someone 10 windows for $19, 000 or more depending on the window. When I wasn't meeting the monthly quota for one month my "tools" or my leads were taken away from me. It seems as if they wanted to get rid of me before the 90 day probationary period ended so it would be impossible to claim unemployment.
Going out on my last lead (which was a lead that was going to be canceled) myself and a co-worker spent four hours in the home to close the sale. I was told I didn't sale the door properly and needed to mark up the price 5 to 6 times. I was informed of this after I had already returned to the home 2 too 3 times on my own time to fix small words or use a different color ink on the paperwork and re-writing all the paperwork at least two times. I never knew anything about marking the door up from retail price of $830.00 to commission price of $3000.00 it wasnt in the price book nor was it in my training. It was not noted anywhere in the pricing book that was given to me, So now I'm told my co-worker and I lost our $800.00 commission. Later I found out after a meeting that we may get $250.00 a piece. Needless to say 6 weeks later and after a sale when I checked to see if my payroll was there, the paperwork cannot be found. How convenient.
As for the consumer, if employees are treated this way well ... you can fill in the blanks.
I am at my wits end with this company! I paid the $20,000.00 down for windows and doors LAST MAY was told they'd be installed by end of Aug LAST YEAR, They installed them the END of Nov last year and Still haven't FINISHED the JOB! See pics above. All that is AFTER they installed and had to redo the trim! WHAT A MESS. ENDLESS STRESS AND MASSIVE HEADACHES
No wonder they can’t keep their employees! Every time they send someone out to finish the job they started almost one year ago, I get 2 New people who been there Less than 6 mos, NOT LIKE THEIR ADS CLAIM IN TV MORE THAN 25 yrs EXPERIENCE OR 37 YEARS EXPERIENCE! They ARE LIARS! And I’d NEVER Recommend THEM! NOT EVER! WORST EXPERIENCE IN MY LIFE!
Bad customer service comes from the top
After catching the salesman in a lie (shocking, I know), and lack of confidence in their contractor who came to my home smelling like whiskey, I was actually sent an email where the owner Mike Watson at Renewal by Andersen of Greater Philadelphia insulted me personally. Nice business you got going there.
after being promised by the owners and the salesman of Renewal by Anderson Houston/Tomball, Texas that all of the contractors are screened through a rigorous background check and that they do NOT hire felons of any kind, I was shocked by the fact that the contractor was indeed a felon, of multiple charges. When confronted by findings they had the audacity to tell me that my information was wrong. If you plan on buying from Renewal by Anderson of Houston/Tomball Texas be prepared to have felons working in your home!
Pricing
Currently (fall 2011), this franchise is advertising $100 per window discount sale as their greatest sale ever. This is a lie! With the average price of a window being $1500, this constitutes a 7% discount. They routinely discount their windows 25%. In addition, you can purchase and have installed a RBA window (The Woodwright) at any of the Andersen retail outlets for 50% of the franchise cost. Stay away from RBA!
Below is an ad from Craigslist for sales reps for this branch in Fishkill. Please notice it does NOT state the name of the company. You should also know "Rich" is new. He replaced the old manager who did not obtain enough sales for this branch. The main reason people don't buy these windows is because they are astronomically expensive. Now judge for yourself if this company is open and honest with its own people let alone with their potential customers. (Date 12-30-11)
If you want: 401k, Medical, Dental, opportunity for growth and the opportunity to earn six figures call Rich in sales @ [protected]
No cold calling and company generated leads. WE ARE RAPIDLY EXPANDING! Flexible schedule
A+ BBB rating!
As a subsidiary of Andersen Windows & Doors, RBA has several functions.
1) They manufacture replacement windows for their own list of privately owned franchises that have names like Renewal by Andersen of the Hudson Valley & Huff N Puff.
2) They manufacture a replacement window and a new construction window (The Andersen 100) for a list of privately owned construction companies located in most areas of the country.
3) They manufacture a replacement window and a new construction window (The Woodwright) that is sold in all the Andersen retail outlets in the country.
The franchises charge the most and have the high pressure selling. The Andersen 100 costs 1/4 of the cost as a franchise window while The Woodwright costs 1/2 the cost of the franchise window. The Woodwright anyone can install (Andersen even provides instructions) while the 100 and the franchise windows must be installed by the retail outlet. The Woodwright is a wood frame window with Fibrex (wood composite) on the exterior and the 100 and the franchise window are all Fibrex. With just a few slight differences in manufacturing, the 100 and the franchise window are basically identical.
The franchises market themselves as the "exclusive" replacement window division of Andersen Windows & Doors.
This is false and misleading marketing.
RBA manufactures replacement as well as new construction windows.
RBA sells to not only to their privately owned franchises but also to other construction companies as well as to thousands of retail outlets (like Home Depot) nationwide.
RBA has only one exclusivity - their privately owned franchises have an exclusive territory to sell RBA franchise windows in.
RBA makes no patio door nor entry door. The franchises sell Andersen (main company) doors just like thousands of retail outlets nationwide. The franchises also sell Pro Via entry doors without informing the customer it is a seperate and privately owned company that has an extensive marketing and distribution system of its own.
With The Woodwright being stronger and more attractive, less expensive, no high pressure selling and install friendly, I see no reason to give your hard earned money to a franchise that misrepresents who they are as well as what they do. Stay away from RBA franchises.
They replaced some windows in a townhouse and then went door to door soliciting work. They were told at least 4 times that this is a private community and that no soliciting is allowed, but just went to another street in the community. One homeowner even called the police. We are posting on our community website - 263 homes - not to do business with this company.
overpriced
This franchise is currently (fall 2011) advertising "Their Biggest Fall Sale Ever". This is a ;lie. With the average price of a RBA window installed being $1500, this sale is for 7% off the list price. Routinely, they discount their windows 25%. In addition, you can buy a window made by RBA (The Woodwright) at any Andersen outlet costing approx 50% less than the ones sold thru their franchises. Stay away from RBA!
Not trustworthy Information
As a subsidiary of Andersen Windows & Doors, RBA has several functions.
1) They manufacture replacement windows for their own list of privately owned franchises that have names like Renewal by Andersen of the Hudson Valley & Huff N Puff.
2) They manufacture a replacement window and a new construction window (The Andersen 100) for a list of privately owned construction companies located in most areas of the country.
3) They manufacture a replacement window and a new construction window (The Woodwright) that is sold in all the Andersen retail outlets in the country.
The franchises charge the most and have the high pressure selling. The Andersen 100 costs 1/4 of the cost as a franchise window while The Woodwright costs 1/2 the cost of the franchise window. The Woodwright anyone can install (Andersen even provides instructions) while the 100 and the franchise windows must be installed by the retail outlet. The Woodwright is a wood frame window with Fibrex (wood composite) on the exterior and the 100 and the franchise window are all Fibrex. With just a few slight differences in manufacturing, the 100 and the franchise window are basically identical.
The franchises market themselves as the "exclusive" replacement window division of Andersen Windows & Doors.
This is false and misleading marketing.
RBA manufactures replacement as well as new construction windows.
RBA sells to not only to their privately owned franchises but also to other construction companies as well as to thousands of retail outlets (like Home Depot) nationwide.
RBA has only one exclusivity - their privately owned franchises have an exclusive territory to sell RBA franchise windows in.
RBA makes no patio door nor entry door. The franchises sell Andersen (main company) doors just like thousands of retail outlets nationwide. The franchises also sell Pro Via entry doors without informing the customer it is a seperate and privately owned company that has an extensive marketing and distribution system of its own.
With The Woodwright being stronger and more attractive, less expensive, no high pressure selling and install friendly, I see no reason to give your hard earned money to a franchise that misrepresents who they are as well as what they do. Stay away from RBA franchises.
NEWS FLASH -The supposed sale has been changed. It is now - buy one window and get 50% off the second window. As to why the change, I assume my post played a part. However, here is the new dynamics -
Normal - 2 windows @ $1500 each = $3, 000 less 25% =$2250
New Sale - 2 windows @ $1500 each =$3, 000 less 50% of $1500 ($750) = $2250
WOW, WHAT A SALE!
Stay away from this franchise
Currently, Eric Menkowitz, the owner of Huff N Puff and Renewal by Andersen of the Hudson Valley (Fishkill, NY), is promoting his windows on the radio. He is promoting buying one RBA window at retail and then buying a second at 40% off. This sounds good except it is NOT, I repeat, NOT a sale. He generally discounts his windows 25% so this supposed sale is actually more expensive than normal.
Example - 2 windows @ $1500 each = $3000 less 25% = $2250
2 windows @ $1500 each = $3000 less 40% of $1500 ($600) = $2400
STAY AWAY from this franchise. Go to Andersen retail outlets like Home Depot, Williams Lumber etc and get a better Andersen replacement window (The Woodwright).at a significant lower and HONEST price.
Dear Linda:
Here are your two major mistakes:
1) You signed in as a male - wrong gender
2) This company - Huff N Puff - does not sell and install windows in the area you live, Wappingers Falls. In fact, it would be illegal if they did.
With the username of " gods honest truth " these two lies as well as many more that are in your post should make you cautious walking outside in a thunderstorm.
I do have a question for you. Please think about your response as long as necessary.
Is it an inherited trait that the woman of your family look like blow fishes or is it only your sister Elsa who has this problem?
Soliciting Business at odd hours
2 men came to solicit business at 8:30PM. I felt that is too late in the day to be doing this. Next morning I called the company and spoke to Christina, the Manager, she said they were "Canvassers" and that they are out in the field until 9PM. I told her that I felt it's a little late to solicit business at that time and she hung up on me. RUDENESS is not tolerated! If this is how they respond to a phone call, can you imagine once they start a job for you?
Qapis, you have three choices. Ignore this situation. Make a complaint with your local town ( solicitation is highly regualted). Accept Michele's invitation to contact her where she will attempt to sell you grossly overpriced windows. Do yourself and your neighborhood a favor - ignore RBA and teach this arrogant franchise a lesson - COMPLAIN!
Qapis,
Thank you for taking the time to share your experience with Renewal by Andersen. We would like to apologize that our canvassers were an inconvenience to you and your family, and that you had such a negative experience speaking with our Renewal by Andersen representative.
Your experience with our representative was unacceptable, and please know that we will absolutely speak to our team about this. At Renewal by Andersen, we are committed to customer service and professionalism, and your feedback will be helpful to us as we work to continue to create better experiences for all of our potential and existing customers.
We would also like the opportunity to speak with you directly about your experience with us, and see if there is any way we can make things right. Please email us at RBALongIsland@gmail.com with your contact information as we would really like to see if we can rectify things.
Thank you
General Pratices
When I was hired at RBA I was told a portion of my commission would be put into an account also known as a black book. I was also told (along with a few other sales employees) that at any point in time the funds in this black book could be requested and withdrawn. After I was terminated by voice mail I found out the only way this black book money can be...
Read full review of Renewal by Andersen and 1 commentReviews
I am just starting my window shopping and I'm not one to post things on sites whoever, window man, you are not doing shoppers like me a service. You obviously have a grudge or you work for a competing window company. All I gather from this site is that you hate renewal by andersen and you are not a consumer looking for windows or someone who has purchased windows like the rest of us, which is obvious as you post about dealers in kansan, colorodo, ny, maryland etc. you could not have possibly done business with all those dealers.
I appreciate your gusto but you are making it harder for me to learn from real customers with real experiences and that's what I want to read. Start a blog, go to anger management (kidding) or something, I'm sure you have good intentions but your posts are not relevant to real shoppers.
For what it is worth, here are my experiences window shopping so far: I called renewal by andersen and I agree with others, they are very high pressure but that did not bother me as you really can't pressure me into doing something I don't want to do (just ask my husband :)) . I likes some of what they had to say and I'm putting them in the running. I have friends that have andersen windows and they have had no issues. That's what I'm lokking for, I am not expecting to "love" my windows, I want to have them installed and never have to think about them again.
I'll try to remember to keep posting my experiences and who I choose as well as the final outcome so others can read a real customer experience.
The complaint has been investigated and resolved to the customer’s satisfaction.
HavanaBrian my "facts are straight". The Woodwright is a wood frame window claded on the exterior with fibrex. It is made by RBA to be sold in the Andersen (main company) distribution network. The RBA franchise window is all fibrex that is sold by the privately owned franchises located in the country. It seems you have no idea about how these windows are made and marketed. I suggest you google Andersen and/or go to your nearest Home Depot and pick up a brochure that is available to anyone who wants to educate themselves. I do not love it when the ignorant "speak", however, I am available to help those who truly want to know the truth! In conclusion, "thermal poymer" is PVC (vinyl) and wood is sawdust waste from the manufacturing of Andersen 200 & 400 windows. These two products are combined to make fibrex. RBA also makes certain parts (railings etc) for Trex, the patio decking company.
Windowman, I love when the ignorant speak. Fibrex is a composite material 40% wood 60% thermal polymer. Similar to composite decking. If your going to bash someone at least have you facts straight. Seems you left the window open and your credibility just flew out.
You can get Andersen replacement windows in thousands of retail outlets. Renewal by Andersen is a franchise system that "sells" territories to privately owned companies. These companies sell windows that are made by RBA. RBA also makes The Woodwright replacement window that is sold in all of the Andersen retail outlets (Home Depot ertc). The difference beween them is that the franchise is all Fibrex (vinyl) and The Woodwright is a wood window claded with Fibrex. The franchise window is twice as expensive as The Woodwright eventhough it is solid vinyl
Anyone can uinstall The Woodwright while the franchise one must be installed by the franchise. RBA franchises are notorious for high pressure selling. The originator of this complaint (Window Woman) is, in fact, a RBA sales rep masqurading as a potential customer. I implore all to stay away from RBA franchises and give your buasiness to someone else.
Hi, Just want to share with you my experience with Renewal by Andersen. My house was build in1973 - and has Andersen windows. They are good, but after all that years they need to be replaced. When I started to look for new windows - I wanted to get Andersen's windows and we got it from Renewal by Andersen. But, just in case we started in 3 places - kitchen, living room and slide door to porch. They got installed it on January 19, 2 week later - window in leaving room and slide door started to leak. I don't want to make my story too long and describe all conversation with them - but the end of the story - we found another constructor - and when he opened dry wall over the window - he found that installation was done wrong and if we will wait a half more year - the window would be broken. I will never recommend to anybody dial with Renewal by Andersen, but I like Andersen windows anyway.
Don't Buy Renewal by Andersen Windows
I have just spent a frustrating 6 mos trying to get quality replacement windows in my house. Short story, I was charged $15, 000 for 10 windows, and they are worse quality than standard Andersen windows that you can get from Home Depot for less than $500. The temperature is about 10-12 degrees Fahrenheit colder at the base of their window-the windows are...
Read full review of Renewal by Andersen and 27 commentsWindows leak air
Just to give some back ground here I live on some acreage in a 1 Story and half house. It is not uncommon to get 30 - 45 knot gust. At the time of installation my home was 12 years old. The previous windows were a Marvin builders grade which was starting to fail. We did our homework and went through numerous window replacement companies. RBA came out and...
Read full review of Renewal by Andersen and 10 commentsNegative initial impression
This is more of a whinge than a complaint. I've been contacting window replacement companies in our area to get quotes on a job. When i got in touch with rba, i was told that both 'decision makers' must be present for the presentation in order to qualify for a discount. What is this, 1956? Even after confirming that i was well educated, intelligent and owner of a company accustomed to making 'decisions' i was still given the brush - off by this bozo. Rba will not be getting any business from me now or in the future. They must be doing very well in this economy to ignore potential customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
They want both homeowners there so when it comes down to price
you cannot use the excuse I have to talk to my Husband/Wife!
This is a waste of time in the industry and considered A one leg Appointment!
Renewal wants both decision makers present in order to avoid the
excuse of having to speak to the spouse and when both are there
the "CLOSERS" can hammer the homeowners to BUY on the SPOT!
The old dog and pony show begins when the Price is presented and is way way over the REAL COST and then the
game of dropping the price and calling my manager and blah blah blah!
BUYER BEWARE!
Wrong product and installation
I ordered a complete home worth of new windows and doors in May 2010. This company has completely botched the design, measurement, installation, and inspections. They still aren't completed and it is October...just when the rain has started with unsealed windows and doors. In addition, they installed the wrong product. The customer service is terrible. Please steer away from this company. They have completely ruined my home.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replacement windows
Just today a renewal by andersen rep came by for his 10am appt. The presentation was very slow and lasted 5 hrs. Side bar convo took up 1 hr tops. My hubby and i learned new things: difference bet. Their fibrex and vinyl; difference bet new construction windows made by andersen (Ready - made) vs. Replacement windows made by renewal (Custom built for your exsisting space) ; why new construct windows are less expensive than replacements ones; the difference bet. Homedepot's andersens and the replacement windows by renewal; difference in energy star requirements on thier product vs. Others; the warranty of the fibrex windows (20yrs) vs vinyl (5 to 10 yrs) ; quality of the installation, which i know is critical to the windows not leaking, building moisture etc. Bottom line, we were more informed and quality of product is high. I was definitely sold on the product. We want to change our window demensions, install a bay window, and use architectural design w color. He blew my budget out of the water as it was double what i expected to spend. (Wow) . The rep was friendly, not pushy but very chatty. He did work with me on changing a few things to reduce the amount. He did offer a small $1100 discount and told us about the $1500 gov rebate both of with made little difference on the overall price. Keep in mind, there is but so much discount he can give because "the product sells itself, the price is the price". It seems to be worth it if you plan on living in your home for 10+yrs or if you have deep pockets. As a consumer i always get caught in wanting the best product but not having the money to buy it right then and there. Its like buying the "all - clad" or the "t - fal" pot set; buying the bmw or the mazda. You will pay more for the better product or yes, you get what you pay for. Still shopping around. It would be nice to buy the renewals at a better price point. No im not a representative.
The complaint has been investigated and resolved to the customer’s satisfaction.
William,
I am not sure if it is to much drugs or liquor or maybe not enough education, but there is something very basic that is wrong with you.
Andersen Windows & Doors is noted as having the WORST warranty in the industry. All you have to do is check other manufacturers' warranties. Look them up and then ask yourself - WHY DOES ANDERSEN HAVE SUCH A TERRIBLE WARRANTY?. If you still want to live in never never land so be it. If you want to live in the real world then you should deal with reality.
I came to this site to look for a true review of the RBA product and can't believe what I have found.
What do you guys work for window world and Andersen? Bunch of ###s. Bottom line is that anyone who claims something will last a lifetime is a bald faced liar! How many cars have I owned, light bulbs that I have changed, watches that I have fixed, and even windows that I changed (yes a couple were even Andersen's.) But I got 23 years from some and 19 out of others. Which btw were replaced free of charge by Andersen corporate and I only had to pay for install again ($145) on the ones older than 20 years.
Why should Andersen or anyone give a life time warranty. I respect a company that tells the truth upfront 20 years on glass is phenomenal. 2 years on labor is reasonable, 10 years on parts and the frame is respectable.
And there is no need to respond you bunch of fools. I have had nothing but good experiences with my windows but now that they are past their prime I may buy some made of fibrex. And I am sure if and when I do I will have nothing but good things to say about them!
Ps: Maybe if you learned how to do a consultative selling cycle you won't have to complain about others who eat your lunch. What a joke a guy from window world (Which sells Andersen's for $800 less than RBA albeit much lower quality on here trashing same mfg. crazy fools!
Dear Takenagain902
Stupid name for a stupid person. Please read and then go throw up on yourself.
For Renewal by Andersen® Products and Installation
Your Renewal by Andersen® products are warranted under a fully transferable limited warranty covering parts, labor, and original installation services as follows:
Twenty (20) year limited warranty for glass
The insulating glass in Renewal by Andersen® window sash and door panels is warranted to be free from defects in manufacturing, materials and workmanship for twenty (20) years from the original installation date. Insulating glass is warranted not to develop, under normal use and conditions, any material obstruction of vision resulting from manufacturing defects or as a result of premature failure of the glass or organic seal. Slight glass curvature and minor scratches or other imperfections in the glass that do not impair structural rigidity or significantly obscure normal vision are not covered by this Limited Warranty.
If your Renewal by Andersen window sash or door panel glass is found to be defective, we may elect to either repair or replace the defective sash or door panel, at no cost to you. Such repairs and replacement parts are warranted for the remainder of the original warranty period.
Two (2) year limited warranty on installation
Installation of your Renewal by Andersen window or door products and other Andersen company brand products by an authorized installer is warranted for a period of two (2) years from the date of original installation. During this period, should your Renewal by Andersen window or door fail to perform according to our specifications due to improper original installation, we will bring the workmanship up to our professional standards, at no cost to you.
This Limited Warranty on installation does not extend to labor/services performed by anyone other than the original authorized installer, nor to the installation or repair of any finishing or other materials that have been applied to or adjacent to the product after the initial installation.
Ten (10) year limited warranty for components other than glass
The frame and sash members of your Renewal by Andersen window are constructed of Fibrex® material. All Fibrex material components of your Renewal by Andersen products are warranted not to flake, rust, blister, peel, crack, pit, corrode, or rot, under normal use, for ten (10) years from the original installation date.
Dear Takenagain902
You have a very catchy name. Please read the enclosed warranty and then go throw up all over yourself like a good little boy.
Renewal by Andersen® Corporation Limited WarrantyFor Renewal by Andersen® Products and Installation
Your Renewal by Andersen® products are warranted under a fully transferable limited warranty covering parts, labor, and original installation services as follows:
Twenty (20) year limited warranty for glass
The insulating glass in Renewal by Andersen® window sash and door panels is warranted to be free from defects in manufacturing, materials and workmanship for twenty (20) years from the original installation date. Insulating glass is warranted not to develop, under normal use and conditions, any material obstruction of vision resulting from manufacturing defects or as a result of premature failure of the glass or organic seal. Slight glass curvature and minor scratches or other imperfections in the glass that do not impair structural rigidity or significantly obscure normal vision are not covered by this Limited Warranty.
If your Renewal by Andersen window sash or door panel glass is found to be defective, we may elect to either repair or replace the defective sash or door panel, at no cost to you. Such repairs and replacement parts are warranted for the remainder of the original warranty period.
Two (2) year limited warranty on installation
Installation of your Renewal by Andersen window or door products and other Andersen company brand products by an authorized installer is warranted for a period of two (2) years from the date of original installation. During this period, should your Renewal by Andersen window or door fail to perform according to our specifications due to improper original installation, we will bring the workmanship up to our professional standards, at no cost to you.
This Limited Warranty on installation does not extend to labor/services performed by anyone other than the original authorized installer, nor to the installation or repair of any finishing or other materials that have been applied to or adjacent to the product after the initial installation.
Ten (10) year limited warranty for components other than glass
The frame and sash members of your Renewal by Andersen window are constructed of Fibrex® material. All Fibrex material components of your Renewal by Andersen products are warranted not to flake, rust, blister, peel, crack, pit, corrode, or rot, under normal use, for ten (10) years from the original installation date.
The non-glass and non-Fibrex material components of your Renewal by Andersen windows and doors are warranted to be free from defects in manufacturing, materials and workmanship for a period of ten (10) years from the original installation date. This includes, but may not be limited to, components such as locks, lifts, balance systems, hinges, handles, insect screens and weatherstripping. During the warranty period, we may elect to either repair or replace any defective Renewal by Andersen products or components for you, at no cost. Such repairs and replacement parts are warranted for the remainder of the original warranty period.
The following sections provide an itemization of conditions and events not covered by this Limited Warranty, and an explanation of how to obtain help under this Limited Warranty.
General conditions and exclusions
The limited warranties set forth in this document are the only express warranties (whether written or oral) applicable to your Renewal by Andersen windows and doors, and no one is authorized to modify or expand these written warranties. All warranty claims must be made during the applicable warranty period.
ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE WILL EXPIRE WITH THE TIME LIMITS OF THE LIMITED WARRANTY TERMS SET FORTH ABOVE. RENEWAL BY ANDERSEN EXCLUDES AND WILL NOT PAY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND ITS LIABILITY WILL IN ALL INSTANCES BE LIMITED TO REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT(S), COMPONENT(S), OR INSTALLATION.
Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or of how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
This Limited Warranty is only applicable in the U.S.A. and Canada. This Limited Warranty gives you specific legal rights, and you may have other rights which vary by state or province. See your Renewal by Andersen representative for warranty coverage of Renewal by Andersen® products purchased or installed outside of the U.S.A. or Canada.
What is not covered by this limited warranty
Some things are not covered by this Limited Warranty such as: damage caused by improper use or maintenance, normal wear and tear, accident, abuse or neglect, acts of God, any painting or staining not performed in accordance with Renewal by Andersen painting or staining guidelines, caulking, except within the installation warranty coverage period; tarnishing or corrosion to hardware finishes except as specifically noted above in this Limited Warranty; fading of colored products due to normal weathering exposure; damage caused by others (e.g., brickwash, use of razor blades, use of sealants, sanding or improper washing); damage due to exposure to conditions beyond published performance specifications; damage to the products caused by water infiltration other than as a result of a defective product or glass; damage due to condensation; damage caused by airborne pollutants such as salt or acid rain; damage caused to the products by use of corrosive cleaning agents or exposure to harsh chemicals; damage caused to the products as a result of settling or structural failure of the structure in which the products are installed; damage as a result of any unauthorized modifications to the products performed after initial installation (e.g., glass tinting, security systems, insulated window coverings, etc.); slight glass curvature and minor scratches or other imperfections in the glass that do not impair structural rigidity or significantly obscure normal vision; or minor warpage of wood and clad wood doors. Andersen may defer actions on any claim for warpage for a period of up to twelve (12) months from the date of the claim in order to permit conditioning and equalization to humidity and temperature conditions. Andersen does not warrant the performance of the low-maintenance exterior glass coating on products with High-Performance Low-E4® glass. Performance will vary depending on environmental conditions. Installation services by other than authorized Renewal by Andersen installers are not covered.
Special glazings, electric window operators, brass hardware finishes, and Andersen® art glass or decorative glass are not covered under this Limited Warranty. Renewal by Andersen painting and staining instructions are available from your Renewal by Andersen sales representative. All warranties are void if the Renewal by Andersen window or door unit is removed from the structure in which it was originally installed by anyone other than an authorized Renewal by Andersen installer. Also excluded from this Limited Warranty are labor/services and materials to paint or stain any repaired or replaced product, component, trim, finishing or other materials applied to or adjacent to the products, or other carpentry work that may be required. Applicable taxes are also excluded.
Andersen® company brand products including Andersen® windows and doors, Eagle windows and doors, Silver Line windows and doors and Andersen® and EMCO® storm and screen doors have their own limited warranties and are not covered by this limited warranty.
WINDOWMAN...YOUR A LIAR AND YOU ARE DOING A HUGE DIS-SERVICE TO THIS BOARD! Renewal By Anderson has a LIFETIME WARRANTY WITH NO QUESTIONS ASK...SIMPLE PUT "THE BEST IN THE INDUSTRY"...PERIOD.
STOP LYING WINDOWMAN!
Bellinha
The representative who came to your home was from a New Jersey company that bought a franchise from Renewal By Andersen. Renewal By Andersen makes the replacement windows for Andersen Windows and Doors. RBA also makes a replacement window for Andersen retail outlets like Home Depot etc. This window, The Woodwright, is better, less expensive (in your case it would have been in the $35, 000 range) with no high pressure sales tactics. In fact, you or anyone else can install the window with written instructions from Andersen guiding you. Stay away from the RBA Franchise.
I am looking to replace all the windows in my house and, of course, I thought of Andersen. I had a representative at my house and I loved the demonstration. The product looked really good and I was really interested. He quoted me $50, 000 price, but when I told him that I would like to think about it for a couple of days since it was a lot of money, He told me that if I made a decision on the spot that the price would drop to $35, 000. That completely turned me off. I felt like I was at a flea market. How can you sell a $50, 000 product for $35, 000? Its insane and it does not make sense. Had I accepted the $50, 000 quote, who would pocket the difference? The salesperson or the company? That is not a way of doing business.
Very disappointed of the way the salesperson did business, he was very pushy and looked like he was shoving the windows down my throat and that I had to purchase now. He was insulted that I did not make my decision on the spot.
I have been selling Andersen windows & many other windows since 1995. Of all the many windows companies out there, I have found Andersen to be the best YET! I live in central California where there are many so so window install companies. Most want to slam a vinyl piece of crap on your home and call it good, for twice the cost of an Andersen! NO one in the sate of California can offer a life time warranty. Milgard windows did it many years ago, but, the owner of the company knew he would only need to warranty 5% of them. Most people move every 7-10 yrs. Virgin vinyl with no structure to it (alum, steel) will warp and bow over time (fact). Aluminum windows will cause heat and cold to transmit into your house. Aluminum/Clad windows cant be fusion welded in the mitered corners, so they over lap them (this separates over time). All wood windows (most are Doug Fir & Pine) will rot over time in the weather. I would love to sell Renewal by Andersen again!
We have also found out, by purchasing 49 Pella Architect Series Double Hung windows, that Pella does not stand behind their products. We are now working out our differences in a court of law. As many of you may know, once you have been taken by a company, at least in Iowa, we only had 2 years to file with the court for help. We gave Pella the benefit of the doubt and nearly 2 years to fix our windows. They refused to even attempt to provide any communication unless we called every day or emailed every day. We then figured out that Pella was only "playing us" to run out their 2 year time frame. So here we sit, waiting on the Iowa Court System to play out. Our trial is set for Marion County Court, Iowa on February 12, 2013. This has been a long time coming, as we have been homeless since the fall of 2009 when we installed our Pella windows into our home. They leak water/snow so badly that we have an extremely awful mold problem when it is wet. You can see the videos that are posted on YouTube of our home under Pella Window Problems. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes. We want to educate the population on our problems. Please do your homework!
Pella Warranty: 20/10/2 20 on glass seals 10 on non-glass 2 on install all FULLY transferable.
Pella has etched product keys in their windows since the 70's
Most window companies in my region DO charge by the opening and not by what is included I.E. there would be no charge for grids to be installed.
Up until 3 years ago the RBA website actually had a breakdown of performance comparing fibrex to wood, and the pine window (Andersen Corp) out-performed it in every category.
Fibrex is not wood, that is accurate, it is saw dust and glue, with several different material properties contributing to is longevity or quick demise.
I am located in the northern energystar region of the United States and would purchase wood clad (Marvin, Pella, Andersen) over the fibrex window 100 out of 100 time regardless of price.
The RBA (and 99% of all vinyl window companies) install practice is what is considered a pocket install where the work is done almost entirely on the ext of home and int trim is untouched. This is what has lead to the air, water, insect issues people see. The old frame from that "rotten wood window" is still in the opening, RBA just covers it with some ext. trim so that you cant see it.
The proper way to replace a window is to remove the entire unit down to the rough opening and re-insulate, seal, and trim the entire window inside and out, just as if the unit was a new construction unit without a nail flange. Flashing tape is a must. If done properly in an area where you get all 4 seasons a standard wood-clad unit will out-last vinyl every time and perform better than the fibrex windows over time.
It's fine if you don't agree, but I'm right
Have nothing to do with The Real Anderson Windows company
You gotta love the internet. Anyone can say anything and some will believe them. I can give you fact, not fiction about Andersen. Andersen Corp. built a factory 20 miles from the wood window facility to create a replacement window divsion made of composite. That replacement division is called Renewal by Andersen. All Andersen products have the AW etched in...
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Renewal by Andersen Contacts
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Renewal by Andersen phone numbers+1 (855) 871-7377+1 (855) 871-7377Click up if you have successfully reached Renewal by Andersen by calling +1 (855) 871-7377 phone number 0 0 users reported that they have successfully reached Renewal by Andersen by calling +1 (855) 871-7377 phone number Click down if you have unsuccessfully reached Renewal by Andersen by calling +1 (855) 871-7377 phone number 0 0 users reported that they have UNsuccessfully reached Renewal by Andersen by calling +1 (855) 871-7377 phone number
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Renewal by Andersen emailsmarketingservices@andersencorp.com100%Confidence score: 100%Support
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Renewal by Andersen address9900 Jamaica Ave., South, Cottage Grove, Minnesota, 55016, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024 - View all Renewal by Andersen contacts
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