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My windows were installed 10/17/2024 and must have been measured wrong because the wiggle back and forth to the point of being crooked — the installers told us they might have a problem with the measurements had to make a phone call but then put them in — told us not to open them for 24 to 48 hours we waited 72 hours then found the problem — we reported it to project manager he took photos and videos but we have not heard back — we paid thousands for these 3 windows and this is not acceptable — we want the windows we paid for — please respond
Claimed loss: i did not authorize the final payment on my credit card --it was put through on a card i was not going to use for this
Desired outcome: just fix my windows please
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Contact Renewal by Andersen directly to express your dissatisfaction with the window installation and the lack of follow-up on your reported issues. Highlight that the windows were not installed correctly, referencing the initial concerns raised by the installers. Emphasize that you’ve already documented the problem and are seeking a prompt resolution. Request a timeline for when you can expect a response or action to correct the installation. It's important to assert your expectation for the quality and service promised, given the significant investment you've made.