RentalCars.com
Reviews and Complaints

Hi I rented a budget vehicle by rentalcars last year for a south africa travel; during that vacation I was invested (I was the victim!) and budget charged me 927 € on my credit card; I paied rental cars an insurance for this kind of unlucky events and it's over a year I am waiting to be refunded. Yet budget was dishonest because they have the police documents that show the other part fault, but rentalcars is kidding me for an amount that is about my montly salary and I find it a shame.
They also have the video of the accident because we were filming at that moment, what else do they possibly need?
I write them every month to obtain a standard answer that only say "we're checking, we're sorry for the delay"... If someone holds your cash for a year, how do you call him? Bad / non responsive / hidden writers customer care that you can't answer or ask, european fax number for forwarding the file is unactive from when I can remember... Easy to hide, right?

I booked and paid for a VW golf from Rentalcars.com who brokered a rental from the company "sicily by car". At the airport I received instead a Citroen C3 Cactus, which is 250mm shorter, 50mm thinner and 40% cheaper. Let's not mention quality.
This is NOT an equivalent or better or similar car. It's significantly worse!
In addiiton, I had purchased the "skip the queue" service. There was no priority line at the desk. Everyone waits, including who bought the skip the queue service.

I rented through rental cars a car from centauro rome airport. First, rental cars never told me centauro was a 20 minute van drive from the terminal. It took the van one hour to pick us up. The staff was incredibly rude to us, and just told us to pick up and revise the car. They said small damage did not count. When we returned the car, the ever so rude attendant found a small damage and wanted to charge for it. We refused to accept that and she agreed, demonstrating it was just an attempt to overcharge. Totally unacceptable behaviour! Maria Elisa Cevasco and Claudio Marco Antonio

Dear reservations team,

I want to make a formal complaint about the rental service I received at theMallorca airport car rental counter and cancel the insurance I purchased together with the booking.
First of all, I was forced to wait 2 hours to be eventually served by the staff of Record (as they were mostly and as priority serving customers that wanted to purchase new booking at the counter) and then I was told that they do not honour the insurance that I purchased directly with you and therefore need to buy their one for the additional cost of EUR 112 which I did and as result ended up with double insurance...

The information about fuel on your website was also incorrect mentioning price range 24-30 EUR while in fact it was 35 EUR.
Alltogether, my first but definitely disgreaceful experience with Renatcars.com
As minimum I expect the cancelation of the insurance policy that I purchased with your company and refund for the insurance together with the 5 EUR overcharged for the fuel.

Kind Regards,
Danuta Sliwa

W dniu [protected]:14:07 użytkownik Rentalcars.com napisał:

Dear Mrs sliwa,

Thank you for booking through Rentalcars.com.

Your voucher is now available online to print by clicking through the "Manage my Booking" button below. You can also review your reservation, or make changes here

Please Note: If you do buy a policy from Record, that contract will be between you and Record. Since Rentalcars.com will not be involved at all, we won't be able to help if you're dissatisfied with the cost of their policy - or the cover it provides.

Car Group: Ford Fiesta or similar
Supplier: Record

Pick-up details:
Country: Spain - Balearic Islands
City: Mallorca
Location: Palma de Mallorca Airport
Date: 5 Jul 2018 14:30

Drop-off details:
Location: Palma de Mallorca Airport
Date: 11 Jul 2018 06:00

Total Cost: 124.98€
Flight number: PEG4YQ
Requested extras: Full Protection Insurance - PrePaid x1

My Booking No : [protected]. I had made a booking via Rentalcars.com on 1/6/2018 and they have charged my Citibank credit card for Euro 799 = RM3, 822.74. Upon arrival at Sixt, the Supplier's branch, the Branch Supervisor Mr Amandeep Singh Ghai refused to released the said Volkswagen Transporter.

I traveled all the way from Malaysia with my family after more than 16 hours to arrived Sixt supplier branch and to be informed that they refused to release the car to me. I even had to spent another 3 hours plus from 4pm till 7pm at Sixt branch to solve this unsolved matter with Amandeep Singh Ghaui. I had no choice but to seek Amandeep Singh Ghai to do an e mail to refund me the total full sum, which we did and he actually shared with me the e mail stating that he had called Rentalcars.com and the officer agreed to refund the full sum to me as shown below :

Hi
Can we please get this booking cancelled free of charge?
[protected]
I have spoken to Rentalcars.com already they are willing to cancel it for free but they need a confirmation from head office but its weekend today and I am unable to do this.
Regards,

Amandeep S Ghai
Branch Supervisor

I rented a car online from Alamo through Rentalcars.com from 24 May to 3 Jun 2018. Payment for car rental (Rentalcars.com (Manchester) and additional insurance (through Rentalcover.com (London) were paid via credit card.

On collection of rented vehicle on 24 May 2018, a security deposit of 5, 600 DKK was deducted from my UOB credit card. (Please see attached). I was told the bridge toll charges (I was driving around Denmark) estimated at 515 DKK would be deducted at the end of the car rental. The balance of 5, 085 DKK (5, 600 less 515 DKK) would not be charged.

On 3 Jun 2018, the vehicle was returned. Alamo staff had similarly told me about 515 DKK would be charged.

My UOB statement had shown that an amount 3, 845 DKK (S$835.01) has been charged instead. (please see attached).

I have written to Rentalcars.com to seek clarification. I would like to withhold this payment pending response from Rentalcars.com and/or Alamo. Thank you.

On collecting my rental car ref [protected] from Malaga Airport on the 23rd June 18 that was pre paid with the extra insurance cover taken out.
I was told on collecting the car from Record go hire company that the extra insurance I purchased from Rentalcar.com was not recognised by them and told I had to take Record go insurance out to cover any damage or accidents that may occur.
The car hire which originally cost £118.00 has now cost me nearly £400.00 .
Why are Rentalcar.com charging extra insurance that is not recognised by a 2nd party company .
I hired the car from Rentalcar.com not Record go hire company.
This has been a case of mis selling by both parties and I would like a full explanation and a full refund of the insurance policy I have taken out with either Record go or Rentalcar.com.
Regards,
Mr C Monaghan

I rented car in Memmingem airport and the deposit after drop off wasn't fully returned.
Deposit was 300 euro and returned only 177. After extremely delayed and one-sided correspondance I received dummy reply . They claimed that extra charge was taken for upgrade (which I payed for at the counted desk) and was mentioned in invoice the FORGOT to attach. What a lie and dilettantism - Rentalcars immediately closed the case and I didn't get my money back.

case number [protected]
vendor - Europcar

Order number - [protected]
Description - we booked a fiat panda (or similar) for 363.40 shekels on the 3rd of may to the dates - 12/6/18-17/6/18 from marco polo airport in venice italy.
On the june 12th we tried to *change* our reservation for an automatic car, something the website didn't do eventually, saying that the payment was unauthorized.
In the morning we arrived to marco polo airport in venice italy in order to take the car we originally ordered, because no one informed me that rentalcars decided to cancel it. When we found out that the reservation was cancelled, I called costumer service and they offered me an automatic mercedes benz for about 500 euros. They said that if we want to book another car with them, I will be fully refunded for the first car (which I remind here - we didn't cancel) but if we decide not to book another car, we will only be partialy refunded.
That is very wrong and deceiving and we want a full refund on the order. We didn't cancel it, no one informed us that it was cancelled and as we arrived at the airport and found out about it from the car company, it was very uncomfortable and embarrassing.

Dear,

On the third of June, we arrived in Vancouver AirPort and wanted to take our car from Thrifty. Because of a glitch me and my girlfriend both had rented a car. So we wanted to cancel one reservation. After a long and strenuous telephone conversation with someone named Marcus, both our cars were cancelled.This was completely absurd but after 2 hours we didn't care anymore.

Marcus said that in spite of the fact that we didn't have a car (allthough we still needed a car!), we had to pay 86 euro in annulation fees.

Now we see that only a small amount had been reimbursed.

Our names:
Pieter De Voeght
Annelies Donckers

Plesse listen to the tapes of our conversation with Marcus, because from a customer service perspective that really was a beauty.

We await our reimbursement asap.

For further questions please contact me on: [protected]@hotmail.com

Best regards.

When booking with rental cars for our American trip, we read all of the terms and conditions as we knew we were picking up in San Francisco and dropping off in Los Angeles. The one way fee stated "if you arrange to pick the car up in one location and drop it off in another the car hire company may charge a one way fee to cover the cost. Prior notification is required for all one way rentals etc etccccc". Further down the list on our app it then states " one way fee for dropping the car off at a different location:0.00 FREE to be paid at pickup"
However we then were charged £499 for a one way fee! This completely put a downer on our holiday and we would like to claim this money back as your information is so contradictory. If we knew we had to pay £499 extra we would have looked into how we could fund this, but instead we were caught out of no where in paying this.
I want someone to get back to me ASAP on this as I am very unhappy!

I have made a booking through Rentalcars (Ref No [protected]) for a Bidvest rental in March

It seems that I have been charged double between Rentalcars.com and Bidvest

I have ongoing correspondence since then with Bidvest and subsequently with rentalcars.com BUT unfortunately with no luck. It seems that Rentalcars.com is dragging this out on purpose

Please advise how I can get this resolved?

Regards
Theo van Zyl

booking ref [protected]
I booked a car with this company for our trip to California.
Pick up date was 02/04/2018 at 10.00am.

We arrived at the office at 9.55am to be told we would have to wait until 13.00 before there was a car available. We were offered no compenation for the loss of time or inconvenience. We were basically given a free tank of fuel which was worth $52. I was told at the desk I would get more compenation than that.
I paid £288.94 on the 22/01/2018.
The 3 hrs wait meant that our trip to Sequoia natioal park was cut short because we had 3hrs less day light on that day. We had a very specific timetable we wanted to keep and 3hrs disrupted that time table immensly ruining a trip of a lifetime. The rental company 'Thrifty' apologised and said the I should seek compensation from 'Rentalcars.com' becuase they were the company I paid the original fee to. I am requesting a partial refund for the mental stress we endured on our holiday due to this oversight, and also for the lost time.

I added to the booking a full protection insurance. But when i collected the car today it became obvious that this full protection is not covering at all a full protection and I got faced with a additional charge 200 euro excl VAT at the desk of Firefly. Since I want to drive risk free I had no other option then to take it. The person at the desk told me that i can cancel the full protection insurance at rental cars by dialing [protected]. When i contacted this number i got told that i had to cancel this when collecting the car at the desk and not when I accepted the car (i called 45 min after i had the car) and now i have to file a complaint to get my money back, which is what i request now.

Please it cant be that I'm as a customer end up in a conflict between rental cars and firefly. I hope you understand my position and refund me the amount i paid for the insurance package.

kind regards
bert alberts
mob +[protected]

Good evening,

I had booked a car rental for a Ford Focus car through rental cars from Friday 13th April until Monday 16th April. The email confirmation came through - booking reference reservation code: [protected] and I paid £77.16 in full for this. The rental was for a car from Green Motion cars.

When I arrived at Green Motion cars I was told that there was no booking under my name - Sean Gallagher. I had the e receipt and several emails to confirm the booking but the manager at Green Motion in Edinburgh said there was absolutely no record of this and I would have to contact rental cars by phone to confirm - or to book a new car with them. Obviously because i had already paid, I rang rental cars. I was on the phone for around 10 minutes trying to resolve this and put the person from rental cars on the phone to the manager at Green Motion. The manager asked for rental cars to send an email through to confirm the booking and they would add it manually and he told us to come back in 10 minutes. At this stage we had been waiting for 1.5 hours in the cold outside as there were so many other people with issues at Green Motion's portacabin. There was also diesel fumes being pumped out from a generator beside where we were standing which was awful.

We waited for 10 minutes and eventually the manager said they had not received an email. I tried to ring rental cars back but there was no response. The manager at Green Motion also said that their card payments were not working - apparently a worldwide payment failure - which seems strange to me as everywhere else in the airport was working. He said we would have to wait for another hour as we would have to pay a £400 guarantee on the car - despite the fact we had paid the deposit and were willing to give our card details for later. He would not oblige and said he had not received our receipt and it was "not his problem" that he didn't get our booking and that it was already such a long wait in the cold. It was absolutely terrible customer service and we felt very isolated and without any option. He had said he had no email and we could not get through to rental cars by phone and even if we did he could not process the car because of the payment problem they were having.

We were on our way to a wedding and at this stage we had been at a cold and diesel fumed portacabin for 2 hours and were late, hungry and tired. We had no other option but to cancel the car and get him to email us to confirm this - i have a copy if it is required. We then had to travel back to the airport and hire a car from europcar at a cost of £156 due to it being at the last minute. interestingly they had no payment failure and despite the fact we had no prior booking with them we had left with a car within 30 minutes - a big difference to Green Motion.

However, he said he could not refund our initial payment and this would have to be done through rental cars. I am writing to ask for a full refund for our initial booking immediately and also for an apology from Green Motion cars and would request that you consider providing compensation for our experience. We were late for a wedding, stood in the cold for over 2 hours and faced what we can only describe as a horrific experience at Green Motion cars. I am also considering taking this to Trading Standards.

I look forward to hearing from you.

Sean and Emma Gallagher
[protected]@hotmail.co.uk
Telephone number - [protected]

Hi. The four references that I was given are H 60424972C1. Also H6042791090 and H 60517924E8 all at the desk in derry but the fourth one which was used was H6041518409.thanks carole feeney

I paid for the one I used ending with 8409 from my current account.

The other three were taken from my credit card for making enquiries but not going ahead as I wanted to check about insurance and told the advisor that each time. I need the three payments putting back on my credit card please.

Thank you

Carole Feeney

[protected]

I booked car rental Dublin airport from 18th April to 1st May 2018.
I have sent photo from my visa account aib bank Dublin showing that they were paid for a car rental agreement .they extracted the agreed price from my account but they have not issues a booking reference e mail so I am unable to find what company I go to in Dublin airport to pick up the car rental.
They say they have no record of booking yet I have shown them that they took payment

Booking reference: [protected]
Booking Number: RES00238341
Voucher Number: JIG-[protected]
29/12/17 - 1700 pick up!
31/12/17 - 1300 return
Andrew Shields 16 Church Meadow Kilkeel
[protected]@wilplas.com

I wish to make an official complaint about the late pickup!

We arrived into Liverpool Airport and was collected by one of the green motion chaps who took me to their office approximately 4.15pm. They told me the vehicle hadn't come back yet but should be here around 17.30 wasn't happy but said I would text the rest of the party who were waiting back at the airport to tell them we would be about 30 minutes late. At 17.30 I spoke to the guys who said they would ring the Manchester office to see were the vehicle is, they to.d them the guy should be there soon. At 18.00 I asked them to contact the office again to see what was happening, they gave them the guys mobile number which they rang and he said he has got lost and wouldn't be there until 18.45 which is good enough I said to the guys I want compensation for being two hours late and having to cancel are Resturant booking has we had missed this as well! They said they were unable to do anything as the booking was done through yourselves. I eventually got the vehicle which wasn't cleaned and had only 10 miles of fuel left in the tank not good enough. I went to clean the screen and thought there was no water in the washers so as I was getting fuel I went to fill the water box up but it was full it was the washers that were broke and I had to buy a bottle of water to clean the screen I spoke to the guys in the office but there wasn't a replacement vehicle and had to go to the airport to collect my party at 19.40pm 2 hours 40 minutes after the time it should have been ready.
I look forward in anticipation for your quick response.

Regards
Andrew Shields

I'm facing a serious issue rentalcars.com

Basically, in my last travel to Italy, someone crashed my car. I had hired the excess protection (Damage Excess Refund / Full Protection) from Rentalcars.com.

Rentalcars.com claim that they depend on you (Alamo-Locauto) to reimburse me. This is almost EU$2k.

Meanwhile, I'm waiting since last June to have my claim attended, and all I have so far is that "this depends on the local rental car company".

This is a very unpleasant situation. Unbelievable situation.

I am trying to reach an email address to submit my claims. Please let me know the email I can send details to. I do not know how to attach from my computer but I know how to send scan documents etc on my hp. Once I have an email I can send you all the details. I have tried to call your UK number 3X from Kuala Lumpur Malaysia & held on for 5 mins each time! I asked my sister in UK to call & she was not attended to after 10 mins. She too gave up.

I had a minor scratch on rear bumper of car but car rental company Sixt made a killing by charging me 190.40 Euros! I want reimbursement as I bought full excess insurance. HELP! My HP is +[protected]. Email is [protected]@gmail.com. Contact number is [protected]