RentalCars.com
Reviews and Complaints

I went to Rentalcars from Kayak to book a car for 3 days in Kefalonia from that airport.

I was NOT informed that i needed an International Drivers License to do so, on either of those businesses until after i had completed the booking & paid for it.

Needless to say, they would not allow me to have the rental car that i booked & paid-for.

Subsequently i lost what i paid ($362.55) and had to hire a car from elsewhere, where NO International Drivers License was required.

I consider what they did rather sneakingly under-handed, deceitful & unjust.

I tried to cancel the booking but as it was within 24 hours i was charged anyway.

I booked a car from Avis, Almaty Airport, using Rentalcars. My flight got delayed so instead of landing @2100 we landed @ 1am. No one from Avis was waiting for us. we called the numbers on the voucher, and tried to contact the chat line of Rentalcars but no one responded. In the morning I went to chat again and the CS of Rentalcars was far from professional and very abrupt. She refused to resolve the issue and said we will lose the full rental amount. we can provide full evidence of call logs that we made + flight delay emails from airlines

I stayed with my family until 3 am then took a $50 cab to the hotel. our holiday plans are totally thrown off since we dont have a car, In addition to the nonrefunded amount i have to pay extra now for means of transportation

Cancellation number : [protected]

Pick up date : 14/08/22

Cancellation date : 14/08/22

Prepaid bookings will normally be refunded in 3-14 days but at times the process may take up to 28 days.

This reservation got canceled by europecar.

I havent got the refund yet!

When will it be refunded?

Thank u!

We ordered a car from Rentalcars.com.

The vehicle was supposed to be collected at the airport in Zagreb on July 26 at 16.00, for 10 days. Unfortunately our flight was delayed and we arrived at the airport at 23.30, a family with 3 exhausted children.

Your representative was no longer available and we understood that he would only arrive the next day.

We tried to call ש representative of Renaltalcars.com without success.

You can imagine the experience...

Only the next day we were able to get hold of the Rentalcars.com representative, only to find out that the vehicle is no longer at our disposal and that they are charging us the full amount for 10 days of rental. According to the agreement with them they can indeed do so.

Attempts to explain the predicament we were in did not help. The company representatives repeatedly quote the contract and are not ready to accept the fact that we tried to reach them, that the delay was not our fault and that there is no justification for charging the 10 days of rental, when the vehicle was discussed for another use

Is there a way to choose a more just and fair course of action in this case?

Reserved a car through rentalcars.com. According to their website, rentalcars.com is a trading name of Booking.com Transport Limited which is a limited company registered in England and Wales (Number: [protected]) whose registered address is at 100 New Bridge Street, London, EC4V 6JA. VAT number: GB [protected].

Paid DKK4794.29 to rentalcars.com for a vehicle to be picked up at Dollar Rent a Car at the Minneapolis MN airport on August 4, 2022. Unable to obtain the vehicle due to lack of a physical credit card. Dollar would not accept digital credit card. To look for terms / conditions you have to go to "Manage my booking". The "Manage My Booking" webpage has 'Dollar rental terms' at top of webpage, not 'Rental cars.com'. NOWHERE IN "What you need for pickup' DOES IT INDICATE THAT A PHYSICAL CARD IS REQUIRED!

Rentalcars.com has refused to refund DKK4794.29 given their cancellation policy. Confusing TERMS / CONDITIONS because rentalcars.com 'Manage my booking' page only references "What is needed to pick up" the vehicle. "What is needed at pickup" only indicates what's needed to pick up vehicle. Makes no mention of forfeiting your refund if you are unable to pick up the vehicle for any lack of documentation. Reference to 'no refund / no compensation if documentation is inadequate' is instead listed under "Important information".

Rentalcars.com is running a scam operation in refusing to refund DKK4794.29. Dollar indicates they did not receive money, so can't refund, and rentalcars.com simply references their terms / conditions to refuse to refund.

I placed a reservation with RentalCars.com on July 14, 2022, for a rental car August 12 thru August 19, 2022. Our timeshare reservation fell thru, and I cancelled this reservation on August 10, 2022. This is 2 days before the pickup date.

My reservation documentation illustrates “FREE cancellation anytime before pick up”. Documents are attached for your review.

Rentalcars is claiming $90.21 for a cancellation fee. I called [protected], spoke to Recy, and she told me that I must pay the cancellation fee with no recourse. I should not have to pay as I cancelled 2 days prior and my documents indicate I can cancel anytime prior to pick up.

I booked a car online to pick up the next day and paid by debit card. The full amount was deducted from my account. When I got to the counter, they refused to give me the car without giving them a credit card for the deposit. I do not have a credit card in my name, so they refused to give me the car and then refused to refund me the amount I already paid. They insisted that this requirement was clear in the terms and conditions. I have reviewed the terms and conditions, and it certainly is not clear. This should be made MUCH clearer to customers.

I called the representatives for a solution and they said they could refund me in full if I made another booking. I was open to doing this so we talked through the options, but they were unable to offer me any satisfactory options. They could only offer me cars that required a credit card for the deposit or a car that was many hours from my original booking time, which of course did not suit.

As a result, RentalCars.com has now kept the full amount I paid for the car and has not given me any solution. I am seeking a refund of the amount I paid in full.

Booked for rental - as overcharged by $96. Had I not checked the transaction in the bank account I would've missed it.

The receipt showed the correct amount, but the amount taken out was incorrect. I called in to get the transaction corrected and was advised it will take 5-6 working days to refund the amount.

Booked 4 Aug 22 Booking NO:...55354

Spoke with Raymondo 5 August he advised a colleague (Hausa) would get back to me to confirm the refund by email. No email as yet

We booked and pre-paid for a hire car through Rentalcars.com for collection at Woodford cars situated in ORT airport in Johannesburg. On arrival at the counter (after almost 24 hours of exhausting air travel), we were told by the Woodford agent that they did not have the specified vehicle available for us to rent. They had known this for some time and had tried to reach Rentalcars.com to no avail. As they are not given customer's details by Rentalcars, they could not contact us directly. We were forced to find a car from another rental agency. Woodford emailed Rentalcars (and copied us) to confirm that they were not able to supply a car. We have been trying for several weeks to obtain a refund from Rentalcars by opening a case on their website and by calling the call centre many times. Each time we call, we are put on hold and then the call is dropped. We received a reply to our online query saying that as we had not collected the car as arranged, they have closed the case and no refund would be given. I think the strategy is to make it so difficult to obtain a refund in the hope that the customer will drop it. Absolutely appalling company!

I am contacting you to request to cancel the charge made for ordering a number-[protected]

We booked a car for pick up on Tuesday 26/7 starting at 16.00 from Zagreb airport.

Unfortunately, the flight we booked from Israel to Frankford was delayed (according to Lufthansa, due to personnel problems) and accordingly we were late for the connection from Frankfors to Zagreb. We spent the next few hours looking for an alternative flight. In the end, we had another flight scheduled which arrived in Zagreb at 22.30.

When we realized that we were late picking up the car, two attempts were made to reach you by phone (attached is a screenshot of the calls we tried to make), but without success. Since we were at the airport and then on the flight it is not clear to us whether the reason for this was communication problems or other problems.

When we arrived to pick up the car at 23:00, it turned out to our displeasure that the representative of the rental company was not found, he finished his work at 21:00. And there is no one to help us and we are stuck at the airport with no answer. (Attached is a picture of the message that appears on his counter).

We had to look for an alternative solution in the middle of the night with 3 tired and crying children.

The next day after long hours of waiting we managed to get the representative in Zagreb. For his part, he said that there was no problem in canceling the transaction, but since the procedure was done with them, the dialogue should be with them.

We contacted your representatives who claimed that the car is no longer available

1. It is not clear to us how in such a complex time when so many problems occur with airlines, you do not keep the vehicle when the flight is delayed.

2. It is not clear to me why there is no representative who can give us a response at the airport after 21.00

We arrived a family with three children after over 18 hours in the field and discovered that there was no one to give us a car.

The delay was not our fault and we were unable to report or get help

In the end the rental company didn't save the car for us.

We would appreciate if you could at least concent to give a full refund

Dr. Ran Neumann

I've traveled over the years and used car rentals countless times around the world, but using rentalcars for the first time was a nightmare. I have never seen such bad customer service. When there is a problem with your reservation and you can't pick up the car, you try to call rentalcars customer service countless times, but you can't find someone. The 7x24 service they claim actually asks me to call back during their working hours. The working hours are What time to what time, there is no explanation. You don't know if they are in the western, central or eastern United States, you can't predict when you can call and find a human customer service. I learned about rentalcars by reading a travel blogger's introduction, and through her recommendation, I registered and booked rentalcars for the first time. order number [protected]. 6 on the 13th of the salt lake city airport dollar pick up the car. At about 7pm, when we picked up the car at the dollars counter, we were told that we could not get the car because the English name I reserved when I booked was inconsistent with the Chinese name on my id. Even if I showed my booking records, bank records, mail records, dollars insisted not to give me the car. They asked me to contact rentalcars to change the name. So I made 4-5 calls to rentalcars, always reminding customer service that they were off duty. Where is the 7x24 service they advertise? What are their working hours? I have absolutely no way of knowing. Braving the hunger and cold, watching the children become irritable, I had to rush to costco trave to book a budget car, which was very smooth. Later, I learned that the service of costco travel is really good. If I don't pick up the car successfully, they can still help me cancel the order. On the second day and the third day, I tried to call rentalscar customer service in a row, and finally I succeeded. It was around 4:00 pm at Salt Lake City Airport, and the button of cancel order must not be selected. The customer service of cancel order still reminds you of them. Currently not working, please call during business hours. I chose the 1 or 2 button for the last time, and connected to the human customer service. The first is a female customer service. After listening to my experience, she told me to wait online, and then I was disconnected after waiting for about 10 minutes, and I did not see her call back. give me. Another call was an Indian accent customer service and I kicked the ball and said I couldn't cancel because it was my problem. Then let me try to make a claim through the website at the end of the order. Just a waste of my time. Then I sent 2 complaints through the website and got very bureaucratic and formatted responses, asking me to file a complaint online or by phone. I made a complaint online and I don't want to call again because they kicked me back to the website to complain. I didn't know there was such a bad customer service, bad rental car company in the US. Later I heard that rentalcars is also a subsidiary of bookings. I was speechless and only asked for my deposit back because the dollar counter also told me that I didn't pick up the car and they wouldn't charge any fees.

We rented two cars to be picked up in Milan. Our connection was delayed due to weather and we arrived a day late. I called Rentalcars.com to let them know, and when we arrived there were no cars available. We booked through another company, and Rentalcars.com claims we canceled and have to pay $644 out of a $820 reservation. They billed our credit card before we got the vehicles and refuse to acknowledge we did not cancel but rather we’re delayed due to weather. They are a complete rip off. It did not phase them that I called the day before or that I am a federal judge who know force majore prevents a co tract from being breached. I intend to take this to the attorney general. I will never book through them again.

We booked a car through Rentalcars. com online, but when we got to the Budget rental car agency near the Cancun airport, they didn't honor the $357 rental car agreement from Rentalcars.com that included an insurance policy we purchased through Rentalcars.com. When I told the agent (in Spanish) in Cancun that since we already had paid for car insurance, I didn't see a need for additional insurancem, he told me that they wouldn't let me rent one of their vehicles if I didn't purchase their insurance. And he said that he wouldn't give us any credit for the rental agreement we made with Rentalcars.com.

I encourage others to avoid Rentalcars.com for booking a rental car online. I disputed the charges with my credit card company, but they said that I was obligated to pay the Rentalcars.com fee since it was a written contract. This was a total ripoff of $357. Never again.

I booked car rental in spain via rentalcars.com from Wiber. I arrived at the rental location and they refused to give me my car because my driving license (international) was from a different country than my passport. They told me to call booking.com/rentalcars.com to get a refund... meanwhile I went to another company and got a car with no problems.

I called rentalcars.com the next day and they said that they will not refund me because 24hours had passed and that is their POLICY... so I paid for a service, didn't get it, then they refused to refund me because of some arbitrary time limit. Meanwhile, this process hasnt cost rentalcars.com anything, and the consumer is stuck between the agency and the car rental company.

NEVER USE RENTACARS.COM TO RENT A CAR. GO DIRECT TO THE RENTAL CAR AGENCY... You will save yourself a a lot of money, time and headache.

Hello!

My name is Aleksandrs Junusovs! I had booked and payed (I got payment confirmation) a rental car with wizzair (rentalcars) for 31/03/22 for 3am at Vilnius airport (confirmation number 2096489). At Vilnius airport ADC Rent.com team told me (I got an e-mail from them as well), that they haven't received any information from wizzair (rentalcars) about my booking! So there wasn't any car or any team member, when I had been landed! Also my flight been delayed! It took me few hours to get in contact with ADC Rent, because all rental companies and tourists centers was closed! They told me I can get another car when they open at 9AM! All others rental companies and online services were available similar time! I didn't sleep all night! It was 6am, so I decided to have a rest, before my further trip to Latvia, in local hotel AirInn Vilnius (receipt 63.00 euro=55.10 pounds)! I needed for safety reasons! When I get to ADC Rent office, only one car was available (ADC can confirm that), which cost me 387.45 euro=329.12 pounds! On the top off all it was my birthday! All my plans was ruined! I been 6-7 hours late and it was only 3 day visit to my family to celebrate my 35th anniversary!

Please, find out what went wrong! ADC Rent blaming wizzair (rentalcars) for not informing them about my reservation! I'm not asking for any compensation! I'm just want to get back my money for extra unexpected expenses! I had dealing with wizzair, but they haven't received any money for car rent! On my transaction stay rentalcars.com. uk!

Please, contact me for any questions, confirmations or receipts +[protected], [protected]@gmail.com

Thank You!

Good Morning.

I have just taken the car but Centauro does not accept the insurance paid to you and ask me to pay their own - 40 Euro

I attach the copy of the contract signed earlier today.

Please reimburse the amount for the insurance into my bank account (150 RON)

Thank you.

Dr Radu L Gorduza

I would like to file a complaint about this booking.

On arrival at Geneva airport to collect the car I was told that I couldn't have a car because I only have a debit card not a credit card. I have hired many cars in the past and have never had a problem. I've never owned a credit card.

As a result I had to buy a return train ticket for my son and I to Sion which cost £135.08 plus a taxi to my destination which was £100 and I arrived at 1:30 a.m. on Monday morning. The psychological stress of this arrival was enormous particularly for my son who is 13 and was extremely anxious.

At the time I spoke to a rentalcar representative who told me that if I amended the booking I would only be charged an amendment fee which I would then be able to cancel 48 hours before the amended pick up time. I agreed to this and we were in the process of amending the booking when the phone got cut off. This has since happened with every subsequent call I have made - do your operators purposefully cut phone calls?

I rang back and was put through to a different representative who told me that the first person I spoke to was mistaken and that I should cancel the booking for a cancellation fee of £75. I agreed to this but again the call was cut off.

It now seems that I have been charged the full price for the car which I didn't get to use. This puts my travel expenses to and from Geneva airport as folIows:

Car £322.92

Train £135.08

Taxi (outward journey) £100

Bus (return journey £20

Total £ 578

I am extremely unhappy with this service and feel that I should get the cost of the car refunded minus a small cancellation fee.

Kind regards,

Polly Orr-Ewing

I rented a car many weeks before my arrival to the airport of Nice, France with the company rentalcars on their website.

The company that I was supposed to rent the car from is Goldcars in Nice.

I paid for the rent in advance, the total of the rent being 198.46. It was debited from my bank account, in the bank N26.

Upon arrival , I was told that they did not accept the card N26 for the deposit of an amount of 1900$, arguing that is a prepaid card. It is the same card I used to pay for the rent.

Besides, It isnt a prepaid card: It is a Masterdcard ( which the company says it accepts) and it has my name on it: Caroline Hurel.

I was willing ot pay for the insurance that the company Goldcars proposes, for an amount of 250$, and which allows them to not have to block a deposit on the account. However, the staff did not accept the payment of the insurance with my N26 Card.

As I don't have any other credit card, I found myself not being able to get the car. No apologies from Goldcars and Rentalcars.

I sent a complaint to Rentalcars. Yhey told me I couldn't get a full refund for the car, only 4 days of my rental. They didn't take my request into account, and sent me a cancellation email announcing the refund of 85$ on a total amount I paid of 198.46$. They gave me no choice and ignored my request of asking to talk to a supervisor.

So I find myslef with no rental car, obligated to take taxis to get around, and this is generating expenses which I hadn't planned to have at a time when our economies are doing very badly.

No apologies from neither companies, not Rentalcars, nor Goldcars.

I request a full refund as for this car rental as nowwhere clearly visible does it appear that N26 cards are not accepted. I can prove that my car has my name on it, is not a prepaid card, nir a company card: It has my name on it, the number (which a staff from Rentalcars France I called verified and saw that i was a normal Debit Card), and it is a Mastercard.

I winter in Mexico. This year it has been very difficult to book and rent a car upon arrival in Cancun January 3rd, 2022 due to car availability and price. After going into the internet to check the major car rental agencies, I kept getting an advertisement from Rentalcars.com claiming best prices and availability with multiple vendors. Their process required providing credit card information in order to hold prices and ensure reservation. I booked a car from January 3-4, 2022 from Europcar in Cancun (Booking # [protected]). Upon arrival I went to Europcar booth and they transported us to their terminal within Cancun terminal. Process was very lengthy due to availability of cars. My reservation was confirmed, but they demanded I pay in USD with my USD credit card because of the damage deposit and final billing would be in USD. Asked them about original booking with Cdn Visa. I was advised not to worry as this was only used to book the reservation and would not be processed. They also said the damage deposit would be refunded 5 business days after the car was returned undamaged. I returned the car on Wednesday January 5th and final billing was $157.44 USD. My damage deposit was refunded as advised but rentcars.com did process the original booking amount. I complained to rentalcars.com and was assigned a complaint file # P7040201 and have been repeatedly jerked around by Rentalcars and then another company called Booking.com I have explained this problem to several different people (Robots). Everytime another same email comes with a different persons name on the bottom (that's why I think they are robots). I am being ripped off by Rentalcars.com. Europcar claims Rentalcars.com gets a booking fee and that they are not the ones responsible for my double billing.

Please help and reverse Rentalcars.com billing for $188.64 end of December 2021.It was a scam, especially the complaint process between them and Booking.com.

Booking [protected] I picked up Passat from Munich airport Jan 22nd

paid £58.66 (70.13€) against fuel. 2nd February called nice Spanish lady (paid £5.13 for a 13 min call) Nice Spanish lady called me back (very impressed) 60 mins later (from a number registered to United Arab Emirates!) to say there had been an error on their part and she had sorted it all out.

BUT now 14th Feb I see the money has not been returned.

Be you own customer!

Please sort this out. I even gave you great feedback.

Dave Hughes