RentalCars.com
Reviews and Complaints

I booked a car on your site with the above reference number, I provided my credit card card details and I authorized my bank to process the transaction. I received email confirmation at 09h18 (GMT+2 hours)

At 09h50 (GMT+2 hours), I recieved an email from Europcar with the following message - "We are sorry to learn that your travel plans have changed and that you had to cancel your car rental reservation. We would like to confirm that your reservation has been successfully cancelled. Reservation number #[protected] - Your cancellation number is : [protected] Pickup date : 27/02/22 Cancellation date : 14/02/22"

1. I did not cancel the booking.

2. Surely if Europcar no longer has cars they should not falsely make out that I cancelled the car.

3. I must now get hold of my bank to make sure that no funds are transferred.

4. If I have wait 14 days to get my money back, then I find this totally unacceptable.

I find this level of service shocking

I made a booking for two(2) days rental at Bologna airport from Budget.

As per my Booking Reference number [protected], they charged me 95,49 euro for this booking and understood this amount was suppose to be the deposit for this car rental. Eventually Budget deposit 171,17 euro with final charge 75,69 euro without taking into consideration the 95,49 euro already charged from Rentalcars.com. I tried to investigate with a live chat with Rentalcar.com and they told me that 95,49 euro was for the booking only!

I am still waiting for a reasonable explanation...

Dropped off my truck that had been in an accident on Monday and the insurance company had booked a reservation with Enterprise. I called the Westminster office and they didn't have anything at the moment but said a minivan was coming in after lunch. I called after lunch to check and they rented it to someone else! Then they said they had an F150 and I called back later and they had just rented it to someone else. I was then told there wouldn't be anything available until Thursday and that wasn't even a guarantee.

The only logical conclusions are they were either bribed by someone who was in their office or were trying to generate more revenue by booking a regular rental.

Regardless, I will never even think of using Enterprise again and I am spending time today making sure everyone I have a way of reaching knows about this terrible experience.

Apparently Booking.com sublets their vehicle rentals to Rentalcars.com in the United Kingdom (not in USA).
I would give a negative rating if allowed. Proper Customer Service is simply non existent. Additional charges on back end of 71.00 for a 3 day rental.
There s a high probability you will be frustrated and unsatisfied if you book vehicle rentals through rental cars.com or booking.com.
MY OPINION - RUN AWAY FAST

As it happened:
- I have paid in advance for car rental plus comprehensive insurance by my Master debit card, for a period from 18th to 24th of December.
- Upon arrival to Amsterdam Airport, I have presented the same card to Hertz employee (Car Rental company) in order to reserve 1000 Eur deposit for rental period. Hertz employee told me that the card was denied, did not accept any alternative way of payment and left his work place shortly afterwards (in a minute or so). No document is provided to me to prove denied transaction and no advice on any possible further action - I am not sure how employee managed card to be denied but possibly used my foreign /expat card with my home/citizen address.
Apparently, Hertz employee assumed that I should just leave the counter and forget about refund for a car rental (As mentioned above, no advice was provided to me at all. Funds were of course available on the card).
- Next day, I have informed Qatar Airways Privilege Club about the problem - where they stated that this issue is not within their scope of work.
- After my vacation I have reported the problem to Rentalcars.com (Qatar Airways partners for car rental, where I have been redirected from their web site) but with no effect.
Total advance payment that they don't want to refund to me is about 450 USD and it even includes car insurance for travel which never happened.
I hope you will find the above an interesting event and investigate it from your side. I certainly do expect to be refunded in full as I don't see what have I done wrong in this case.
It would be useful to know if similar situation is experienced by more customers of Carrentals.com or Hertz, in which case I believe the case deserves to be reported to the relevant authorities in the Netherlands for further investigation.

Hello,
Voucher 694 653 121
Please look at your website, you proposes "AIRPORT / DOWNTOWN" in Athens.
I've choose Downtown (and I remember Metaxourghio). It is written on the voucher ("centro città").
On the 27th morning, I've noted that I had to go back to the airport to pick up the car! Worst, in a no-man's-land at several kilometers from the airport!

I've lost more than 2 hours and had to pay 35 € (standard fare Athens-Airport). I had also to make one-day more renting to return the car at the same location (18€ instead of 5, 50€ on your site, no more available after car pick-up)

This is a very bad service from RENTALCARS, and I ask a Refund of the amount which I've paid unduly.
Thanks

We booked a car through Rentalcars.com for pick up at Newcastle Airport on November 26th, 2021. We were staying in Berwick upon Tweed and had rail tickets from there to Newcastle booked for that morning. Due to storm Arwen all trains were cancelled north of Newcastle. We tried to book a bus and taxi to get us to Newcastle to no avail. When it became apparent that we had no way of getting to Newcastle...approx. 12pm we contacted Rentalcars through "chat' to cancel our booking. I was told I could not do this over "chat' and needed to call. Once we had resolved our transport issues out of Berwick on Monday 28th we called to confirm cancellation and request refund. Was then told I needed to submit a cancellation and refund request online. This was all done and still they refuse refund. These were exception circumstances and we tried everything to get to Newcastle to pick up the car but it was impossible due to the damage and disruption Storm Arwen caused.

WORST AGENCY EVER! I had to cancel the reservation not because of my fault but for the rental car place fault. And this rentalscars agency in Uk had me on the phone with 4 different people 2 rude women said I can only change the reservation or I will loose the whole amount which was more than $700. One of them even hanged up on me. And then 2 other men said that they could cancel and refund me but charge me 3 days of the rental which ended up charging me $84. It's better that than losing the whole $700 but its still so unfair. This people are THIEVES! Many agencies are just trying to recover the money the lost during the pandemic.

I rented a car via Rentalcars.com website. The car was to be provided by Arnold Clark at Edinburgh airport and booked for collection ~ 430pm on the 22nd September. I had to take a later flight than I'd planned and arrived ~7pm, but I didn't expect this to be an issue as the car was booked for 24hrs. On arrival at Edinburgh I switched on my mobile, a voicemail message had been left ~530pm by Arnold Clark advising that they close at 6pm.
Due to their early closure, which is most unusual, particularly for an airport service and not notified to me in any of the documents sent. I was not able to collect the car I had hired. Unfortunately rentalcars were most unhelpful and will not offer any refund. Service was denied to me and they have taken my money. I want a full refund...due to them closing I had to spend over £200 in taxis.

Booked a Thrifty rental through rentalcars.com. Despite the website statement that there are no hidden charges, I was charged an additional $56.00 when I picked up the car at Santa Fe airport. Called the company, and their response was that I should take it up with Thrifty because it was Thrifty that charged the extra fees.

Booking number: [protected]

I have used rentalcars.com for a number of years to arrange car hire when travelling in Europe. Until my recent holiday, I've never had an issue and always been happy with the service provided. This year, that is not the case. I've had to pay in excess of what I orginally paid through your website. I have contacted you on my return and the customer service has been abysmal. I have spoken to Europcar and been advised the issues lie with you, you've told me otherwise. Not good enough. I purchased through you, that price should be honoured. In short, i booked through you for car hire at Mahon airport from the 11th August to 18th August. The cost of which was £847.55 which I paid directly to you via your app. (ref [protected]). However, Europcar has charged me a total of 1, 233.66 Euros! I would like this addressed please before I seek legal advice and a small claims pursuit.
REgards
Mike Wilson [protected]

[protected]@gmail.com

Hi this is Ahmad zein and [protected] is my reservation number for the car from the 2nd of September to the 6th.

I picked up the car from the counter on time and they asked me to email you since I want to amend the return date which was on 4th of September instead of the 6th and consequently to refund me the unused dates.

i have sent several email to the company and no feedback yet and thus, I am sending you this email to ask you to send me an email confirming that a refund for the unused days is guaranteed

I have a reservation for two weeks. Leaving this saturday. A rather expensive rent. Mini Cooper Cab.
My flight was changed and my arrival delayed from 2pm to 6pm. Same day.
I contacted Rental.com wednesday, to give them this information. Their response was that if I was 4 hours delayed, there will be no car for me. "You have to make a new reservation and pay 3 days for the old one caused to late annulation".
I found this answer pretty absurd. I have a Voucher and makes no annulation.
But they sticked to this answer and asked me to call them, to find a resolution. Have you tried to call Rental.com? It's not possible. Instead I called SIXT, pretty easy. They thanked me for the information and noted the delay.
Rental.com is a farce..But I bet they will try to [censored] this up. We will see.

Hello,

Hi, we rented a car in July through Rentalcars.com which was offered to me by Booking. When arrived to the airport in Rhodes Greece, I was told the car wasn't ready and that it will be redy only four hours later from the time it should have been ready.

Knowing we arrived to a very short weekend and there for didn't want to waist four hours on waiting for the car, we were offered to cancel the reservation and thats what we did. Afterwards we opened an online claim to cancel the reservation as we were told.

It's been more than a month and a half since, and we're not able to contact a human representative and get our money back. We sent several email and nothing has happened! We never took the car from the airport, had to find other ways to get around from place to place, and now we are waisting all this time to try and get our money back and there's no one to talk to!

We've never came across a customer service like this. It's a shame this is how you treat your customers, you have the worst customer service/support I have ever seen.

I've tried to reach out 6 times in the past 2 months without any response,
I will sue very soon if I don't get a refund and response in the next few days.

Absolutely ridiculous, the worst company ever, you are thieves
Booking number - [protected]

We made a reservation with rental cars.com for a car from SeaTac airport. On our arrival to the Hertz rental company we were told no cars available and we would have to go to the north Seattle Hertz center to get a car. That represented a $75 taxi ride. To make matters worse they will not let us drop the car off at the airport without $175 job Rob charge. So we will be forced to drop the car off in North Seattle and take it taxi back to SeaTac airport resulting in probably another $75. Worst car rental experience ever

I have cancelled my booking with 6 weeks notice due to Covid-19 boarder restrictions and rentalcar.com will not refund the $80 deposit as it is in their terms and conditions.
Had i been aware of this policy when I booked I would never had booked with this company as the premier closes boarders quickly and has done frequently. It is disgusting that this company is taking money from people during a pandemic that the customer cannot control and especially seeing they have 6 weeks notice and could clearly re lease the car.
The online help chat says to open a claim but cannot find how to do this.
reference number [protected]

I had a reservation for a rental car prepaid they said pick up time was 7pm showed up at 6.30 and I waited in line for two hours and I didn't end up getting the rental car and now they won't give me a refund for a car I never picked up not very happy with the service I have received if you have to stand in the line with everyone else what is the point of making a reservation and having to stand there for two hours anyway need to be more clear with the guidelines that are required as far as renting a car

I tried to cancel my reservation with RentalCars.com but for some reason it would not let me do this online under manage my booking. It directed me to call a specific number in order to cancel the reservation. I did not want to call and we decided to stay with the booking. Come to find out the reservation was cancelled. I'm assuming manually without my knowledge. I called and spoke to an extremely rude customer service representative, John, who told me nothing could be done and hung up on me. We arrived at the airport with no car and had to book another one. Kindly refund me my $455.01 for this booking!

booked a rental car ref [protected] paid 104.09 pounds. Next day I noticed I received an email saying that there was a problem with payment. I checked my bank account and payment had left my account. Sent an email to rental cars .com stating this which was before my flight. When I arrived at 10 clock in the evening I expected everything to be sorted out I had after all paid. However arrived late at night vulnerable women on her own I've just lost both parents to covid and having to sort out affairs, It was awful. No they just cancelled my booking but budget car could give me a car it would not be at the rate i had been quoted and had in fact paid for. I decided to get a taxi and hope someone would correct their mistake in the morning. No in the morning I had to book again which incurred me paying more than original booking. I had to send proof that payment had gone from account.

I have not heard back despite me ringing and sending information. I expect full refund for care services paid for and not provided with 104. pounds and 2 euros taxi fare.

l made a booking #689968309 for a car with Alamo in Alicante, Spain. for pick up on December 22, at 12 noon. The total cost was 137.10euros charged to my credit card by Rentalcars.com. When I arrived, the agent advised me my driver's license was expired. It expired on my birthday December 2, 2020, 20 days ago. I was unable to rent the car. Alamo advised they were not able to refund me the money because I booked via a third party and to check with Rentalcars.com. I chatted with Lewis online, he was unable to provide a refund stating it was the policy of the company. I advised him it was an honest mistake, he advised that it happens all the time to a lot of people. It made me think, why doesn't Rentalcars.com require a driver's license to be added to the booking before confirming since it is a requirement, just like a credit card expiration date. But then I realized it is a win-win for them, they have the customer's money and the customer has nothing.