Knott's Berry Farm
Reviews and Complaints

I believe the dining plans 4 hrs. In-between meals doesn't have any positive impact yet any impact for that matter, excluding an impulsive food critic 😉, on the park itself. If someone got two meals at one time, even for another member of a party, food will need to be purchased again if the visit is over 4hrs. Meaning... More future customers/buyers of the food plan. The downside of 4hrs in between is that when some of us visit the park, we don't pay attention to the time and if we get (a burrito) food minutes within the 4hr mark, it can have a negative impact on the experience rather a positive one. That means my burrito gets cold, or an offset of the line at a register, etc.
Although if push came to shove, the food plan is awesome just the way it is. It's a keeper and a deal maker over a deal breaker to own a Knott's pass.

Shirley at the preferred lounge at knots berry farm has been making my family of six feel so uncomfortable for the las six months even after talking to multiple supervisors to relieve her from her position at the lounge. Bad money wasted on prestige passes which I won’t be purchasing next year because os SHIRLEY at the preferred lounge were she looks down on us and makes us so so uncomfortable when we are there!

The park was so packed on 12/27/23, we walked through the park, went to the chicken house and left. We are new passport holders and were so disappointed in our park experience. We went to the information desk, to obtain a parking refund but the line was to long, so we left.

Robyn Walker- season pass ID [protected]

[protected]

[protected]@aol.com

Tom Marchael- season pass ID [protected]

I visited the park on my birthday 9/23/23 and I had a small cross body handbag. At the entrance I was told I wasn’t able to bring in my bag and had to walk all the way back to my car and put it back. Unfortunately I saw many people in the park with bags bigger than I mine and I took a picture of one attached. All of them were Caucasian. I am a black woman and I felt I was discriminated against because they looked at me and then looked at my husband and then said I couldn’t bring it in due to the fact we could bring in a gun. We aren’t even gun owners. On top of that the security was very rude to us.

Me and my children was on the log ride and stuck on the arch where the top is I had my back back on in the back of the log ride where all the weight was pressed against me and the associates did nothing but say we can get back in front of the line ! Not to mention my three year old loss his shoe while being escorted off the ride through the emergency exit . We were stuck in the awful position more than 10 minutes my back is sore and hurting and forced to leave the park because I’m in pain ! Excruciating pain

I went in person to Knotts guest services and they advised I would receive a refund of an unused ticket. However, I had to request it online and I received a reply they do not refund unused tickets which is contrary to what I was told. Therefore I called there corporate customer service # [protected] was on hold for over an hour. I spoke with Evangelina who was extremely rude, condescending and patronizing stating they will not provide a refund, constantly talked over me stating they have lots of customers and aren’t concern to lose my annual membership and there’s no supervisors to talk with but I can go online. I asked her to confirm the phone number and she said it so fast I asked her to slowly say the number then she acted like she was in slow motion in a immature mockingly tone. Knotts needs to raise there standards of employees if they want to keep their customers.

We visited the park and the very first ride we went on broke down with us stuck up in the air my husband recently had a knee replacement and I'm afraid of heights and it took almost a halve hour before anyone came to help get us off the ride and then we had to walk down it, I almost passed out and my husband with his bad knee had to try to help me down. After this devastating ordeal we were offered a bottle of water and one pass to the front of the line for one ride.

We then tried to get on the water rafting ride and it was closed down. It was an awful experience and quite honestly Knotts exhibited horrible customer service our day was ruined.

It’s [censored] that I was denied entry of the park. I was asked to show government issued id for my proof of age. I understand the chaperone policy however, I am 17 in which I didn’t need a chaperone. I was able to show proof of my passport by a photo and was still denied that. I showed my school i’d to prove that was me and yet they denied me entry.

My family adores the raspberry shortbread cookies we purchase at Sam's Club.
We go through a box in about 2 weeks. The problem is 75% of the cookies are broken and there is a bag of pieces and crumbs. Either they are packaged broken or shipped incorrectly. What can you do so we can enjoy whole cookies?
This has been our experience for over a year now. We make sure the box isn't damaged or dented, and still the same outcome.

I met Alexis Tirabasso at an event a few weeks ago, I took her card and asked about a corporate event, and I asked if she knew the contact person for outside vendors to attend Knott's events. She said she would find out, and to give her a call regarding my company event. I called and left a voicemail, I sent an email with not response. I called again today and Preston answered the phone. I asked to speak with Alexis; he asked who's calling, I told him the information in the previous email, and he said just a second. I heard people talking, then I was placed on hold so I could not hear anymore; then the phone hung up. I waited for 7 minutes to see if I would receive a return call and nothing. So I called back and I got Preston's voicemail. I do not know what is going on and why they will not speak with me, I told Preston on his voicemail that I did not like the way I am being treated, and I will take my money elsewhere. This is ridiculous, and she is the Sales Manager.

On 12/26/22 I purchased 3 tickets to knotts. Took 1hour to enter parking and 30 minutes to find parking. Park was extremely crowded, making walking extremely difficult. Was in line 90 minutes in Jaguar ride only for it to be temporarily closed before getting on. Wasted a little over 3 hours there plus our commute from the San fernando area ( 2 hours round trip drive) also $315.99. We didnt get on 1 single ride.

To whom it may concern.

Due on 12/21/2022 by 11:53AM - I got a job interviewed with Mathew Castellanos for the position of Part time Gate Security for Knott's Berry Farm in Buena Park California, and I've been told the Employment office will email me for the result.

Yesterday afternoon I received the response email from Mr. Mathew Castellanos that I'm not qualified for the position. As an Employment office employee always got all kind of reasons to denies but (Do not Insulting me as a Foreigner applicant).

With this letter just want to let you know how's hard for people like myself who try to get the right job done, you could discard about receiving this letter because I also sent out to California BBB office same as Labor department.

Sincerely,

complaint made on 10/21/22. i would like to make a complaint about my experience last night 10/19/22 at knotts berry farm. i was pushed & shoved in line, there was many people smoking marijuana, i have asthma, people took in back packs and i was told i had to leave mine in the car. i had to walk all the way out to the parking lot. I also want to inform knotts that i am Native American, and i was highly offended. There was a person wearing a Native American headress with a skull face. That is a blashemy to our culture and i am going to report it to the BIA. I saved for 4 months for this event and never had any experience like this. I would either want my money back, or give me new tickets so we can go on another day. Your employees need to monitor knotts more. There is alot of marijuana smoking and drinking alcohol. This should be prohibited. I was practically gagging in line because they were smoking next to me. I am so pissed off. This is a family place, how can Knotts allow drugs on the premises, there were children there!...Im going to contact corporate also. That person with the Native American head dress should not be wearing something so sacred to us and use it as a prop. I dont know who patrols the park, but the place stunk like marijuana, i seen some youngsters with a coors light beer in their hand in a corner spot by the rapids ride. I had a terrible time, most of the time I was freaking coughing. someone better contact me ASAP,

Jalyssa the guest service supervisor this is how she conducted herself in front of a bunch of children all I asked was for a boarding pass for myself and my child since I an disabled she attacked me and my party I have a video of her rude and disrespectful demeanor I don’t believe she should work around kids if she can’t control her temper over a disability pass I have videos of her being confrontational in front of my 5 year old while I calmly asked to speak with another supervisor she ignored my request and continued arguing her unrelated point to me and called security to have us escorted out of the park. Which didn’t happen cause security wasn’t rude or unprofessional like her. I asked that I be contacted over this matter as soon as possible [protected] Linda A season pass holder video wouldn’t unload but I will be posting on my social media until I hear she’s been fired I’m gonna share everyday until I hear back and we get this resolved