Rita's Florist
Reviews and Complaints

They take your payment, never deliver the flowers and you can’t reach them no matter how many phone messages you leave. It’s a scam, They shouldn’t be allowed to advertise anywhere. Consumer beware! They took my payment on Jan 9/23 and the flowers are no where in sight.

I refund in US dollars would be wonderful. We are retired and tried to brighten someone’s day. That really backfired.

After Googling flower shops in Carlton Place Canada from the UK Ritas Flowers came up bizzarly as I’ve since found out their based in the USA I chose a display for my niece who’d just had cancer surgery aged 45 with a prominently orchids and tropical leaf display that would last a long time and that she wouldn’t have to mess about with being incapacitated it arrived late at night she sent me photos so I could see it.. no orchids just cheap fox gloves that at best last a few days before dropping off the container should have been lime green was infact horrible brown I had paid extra for a bigger display so it went from one green carnation to three! there were twigs instead of tropical items … because I’d googled

Flower shops in Canada I was pricing the service in Canadian dollars so it was a total shock when the bank statement stated that instead of it being $99 CND =£57 Uk pounds it was £81and the cost of $99 was in fact USA dollars.. wow £81 for a flower display that didn’t contain the flowers or container I’d ordered.. I have emailed them four times with no reply or response …please please DO NOT order from this company I’ve been ripped off.. why when I googled flower shops in a town in Canada why did a company based in American come up! Absolutely furious it would have been cheaper to fly to Canada from the UK and buy them myself.. I wanted to cheer my 45yr old niece up after a dreadfully tragic diagnosis.. this company failed me and her miserably … I’d like a refund on total lack of orchids other flowers and container plus being miss lead that prices were in USA dollars not Canadian if I’d known I’d never have entertained this company why would I when I’m in the UK and my niece is in Canada..

Placed order for same day delivery 11/18/22 which was honored. The product however, was NOT. I ordered the "Cotton Candy" flower arrangement with a card. The product that was delivered was maybe a third of the flowers that are shown in the picture on the company website. I paid $98.64 CND. An email has been sent to the company and no reply received

Do not use this company. My partner ordered flowers for me, they called my work and ruined the surprise saying they wouldn't make it that day, could they come that evening. I agreed. They didn't show up that night either or the next day. My partner complained, they sent an email saying they would refund with no apology or explanation. Awful customer service.

I ordered the Bejeweled Beauty and upgraded it to Premiere. Made a point in the comment section to be sure to use the shown vase as it was her favorite color. The arrangement was delivered after 8:00 PM in the vase that was spray painted a "purplish" color. I did not pay $93+ for this type of arrangement. DO YOURSELF A FAVOR AND KEEP YOUR MONEY - DON'T ORDER FROM THIS FLORIST!

Ordered arrangement on 10/10/21. Company advertises same day fast delivery if ordered before 3pm which was well below timeline. Flowers never arrived as of today @ 1:50. This order was performed online which offered 10% off, never happened. I didn't order the extra special card for $3.99 but was also charged for that and assumed when free shipping was offered it would be the price advertised plus tax.
I was shocked to find the $44.99 arrangement jumped to around $64. All in all that wasn't as important as paying that amount of money and no flowers delivered and to my chagrin finding out this place had reputation as such.

The floral arrangement delivered to Mr. Nathan Mosley, Sr. at 3052 Blue Bill Dr., Mobile, Alabama 36695 on November 29, 2021, is not the same floral arrangement that I ordered on the same date, for which I paid $61.99. Although I ordered it through Rita's Florist in Theodore, Alabama, the arrangement was filled by Cleveland the Florist in Mobile, Alabama. According one of the agents of Cleveland the Florist, said florist received only $29.99 for the arrangement. Specifically, when I placed my order, I left written instruction that my order should not include roses.

Thank you for addressing my concern and responding to my complaint.

Sincerely yours,
Brenda J. Kennedy
email address: [protected]@yahoo.com
Cell Phone: [protected]

I ordered flowers for my parents 50 th wedding anniversary and with no call, email or text, my order was canceled with no explanation whatsoever. I have called and emailed with no response at all. HORRIBLE BUSINESS PRACTICE. Will never do business with this company at all!

I ordered a plant and a flower arrangement for my Uncle's funeral, days ahead. They cancelled my order the night before. Way past any cut off time to order. I am appalled! Why make a bad situation worse?
Please remove them from the web. As you can see from all the complaint's this is how they operate. Shame on them.
Sorry they have my name. That's not how "Rita" is!

My name is Kimberly O'Dell
Phone is [protected]

I placed ORDER #869565 for the following bouquet.

Polka Dots and Posies X 1 = $35.99

This is cheerful pink arrangement. I ordered it specifically for a breast cancer patient.
She received dark purple mums with a few dead roses. No one called me to ask if a substitution was acceptable.

The online order process was easy. The flowers were delivered on time.
However they shipped what they wanted to ship. Not the bouquet I ordered by the picture on the website.

Just absolutely ridiculous... 43$ item came to 85$ and my friend never got her arrangement. I tried calling no answer ever! I emailed and they sent me a delivery confirmation. My gf has been home all day waiting for it no one came to the door no one dropped anything! Off. I emailed and request the business name of the florist who "delivered" the item no response. You know what [censored] you can keep it. I'm a single mom and just recently lost my job! I wanted to do something nice for my friend who did something nice for me but you guys are a bunch of thieves". I will be disputing the transaction and calling and filing a local police report.
Unacceptable behaviour for a business. Keep them money! Stunned...

yesterday Jan 25 i order an arrangements for my granddaughter
i believed your business are in Miami shores like appear en a promotion.

today i saw your business is in California

the number of the order is# 846939 delivery at Miami shores
until today they don't received the present
tell is you can send the flowers or refund the money

luz m roman [protected]@yahoo.com [protected]

We ordered in a timely way flowers to be delivered as a surprise for a birthday. I ordered Dec 18 for a Dec 19 delivery.

They flowers never arrived on Dec 19. No one called to say they arrived so I wondered. Dec 20 I get an email saying I'll be refunded? No call. No email. Nothing. And I planned to send flowers and now due to their fraudulent ways I've missed her birthday.

I went to look and there are many complaints and very bad reviews. This is obviously an illegal company of some sort taking advantage of the internet based selling that's now able to be done. How are these people not charged with fraud? How are they still being allowed to take peoples money. Why is Visa MasterCard or Amex allowing this to happen? They too should be held liable.

My order to Rita's florist was made 11th December 2020 and the number was 840308. The order was made to be delivered in Miami I ordered flowers I paid for them and the flowers were not delivered. Multiples calls to the phone number supplied by the website and no answer; requests online and no answer. I have a charge in my account

Ordered an arrangement from Ritasflorest.com (came up in a search of Calgary Alberta florists) from Ontario. A $53.00 dollar order got to $82.00 after after service and handling, which I accepted, THEN when I got my statement, I find I was billed in US Dollars which becomes $113.37 Canadian!
At no time during ordering did it mention USD and USD is no where on the receipt! The only place I could later find a reference to USD was at the copyright at the very bottom of their website (I don't know anybody that reads the copyright on a web site). They should state the currency if they do business in Canada!

I will avoid these guys like the plague in the future.

Order number 820786

I ordered a same day delivery with added card for my sister in law's birthday, it was supposed to be around 70$, but I was charged $110. When I couldn't reach the website, I searched for the store in the specific city and an actual florist came up but the business info was a different name- called her, she has an open rcmp file. No refund ever arrived even though I received an email stating they would refund the 70$. Ive called and emailed several times.

On March 6, 2020, I made an online order at Rita's Florist for a birthday arrangement for my daughter's birthday. I received an email saying my order was received and processed. Later, I received an email saying my order was being refunded. Well, the order was never delivered nor refunded. My account was debited for $59.29. I tried calling and emailing them, but I have not gotten a response. How can I get my money back?
Lurena Bynum

Ordered flowers for daughters birthday. Not delivered. Emailed and call but no answer. Now i know ive been scammed. First thing did not realize the site is in the United States. Would never of ordered. Check the bottom of page for funds cause they are very smart hiding this information. Very put off about this my daughter knew something was coming and i had to tell her it wasnt. I feel awful.