Rita's Florist
Reviews and Complaints

I paid $86 for a floral arrangement to be sent to my Aunt's funeral because I could not attend. This so called company took my money and sent NOTHING. Nothing lower than people who steal from the grieving. Not to mention the embarrassment and classless way they made me appear by sending nothing. I'm beyond angry. Now what can I do? I'm out $86 and my reputation is tarnished. Thanks!

! Don't use this company!
I ordered a flower arrangement for my cousin as she had just given birth to her first child. I ordered the "baby boy wagon" but she ended up getting a ceramic ugly yellow car. I tried contacting the company, even filed a complaint with the bbb and got no where! Worst company ever! I will never use this company again and will do what I can to make sure everyone knows not to order through this company.

Ordered a funeral arrangement on 12/6/2019 order number 785900, for a friend to our youth softball team. Happily accepted our money and the flowers never arrived for showing or funeral. I have called and emailed a dozen times, no response. Contacted BBB no response. This company takes advantage of people and they should be jailed for theft. I obviously would like the $72.15 back.

I purchased a flowers for christmas / 2019 and family they never received the flowers and they said they send me an email saying that I got refund but I didn't!.. I been trying to reach this company and they never answer by phone or email... Reading other reviews this is a complete scam they never refund the $ or respond... The true I didn't check the reviews until now they this happened to me... Don't buy them anything is not a reliable company is a total scam

Selected a birthday arrangement. The one that arrived was a mess and in no way resembled the arrangement I selected. It wasn't even an arrangement, but was a bunch of short roses jammed into a case with a hastily half tied rough ribbon around it. In no way was this attractive. The delivery service knocked on the door and when my sister answered it they were already getting back into the van with the flowers. They were no even going to leave them. I paid a premium price for this arrangement and it looked like a hot mess.

I ordered flowers on line in Ontario to be sent to a funeral home in Charlottetown PEI. I put the flowers on my visa card. I thought I hadn't finished the transaction but obviously I did and it has been charged to my visa. I called visa and it was indicated that I should contact the vendor. This took place on Wednesday, December 11, 2019 after 6:00pm. I thought I was contacted to Rita's Flowers in Charlottetown PEI, Canada when I placed the order. I have contacted Visa with the number on the back and I was told to contact the vendor. That is when I noticed that the vendor wasn't Canadian but in the United
States.

I ordered flowers for my parent's anniversary and paid an extra $19.99 for extra flowers and $3.99 for gift gift. $80 down the drain. The flowers were never delivered. I received a receipt to my email and then could not contact them. I ordered the flowers in haste in order to have them delivered the same day. I will never do that again. AVOID THIS WEBSITE: https://ritasflorist.com/

I ordered a Birthday Arrangement for my friend. Thought I was ordering from a local business in Gadsden, Alabama, but was apparently rerouted. It

My flowers never arrived. I called my local Rita's Flowers and was told that they had this happen all the time.

I called and emailed the company that took my order...no answer by phone and no response from the email. 70$ to my credit card and no product or service provided.

I order online flower delivery, and they never got delivered. Then recevied an email saying I would get a refund and never got it.. They don't awenser there phones or email.. Nice tried to call them many times throughout the day with no body that would awenser.. I've emailed them every day with out a reply from them.. They have no problem taking the money out of my account for a service not provided.. 155.07$ is what they have stole from me

Order number 789709. Order never arrived October 30th as requested. See below. No answer via phone or email. Worst customer service. Was my wife's and I anniversary. Truly disappointed. Going to cancel visa transaction

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
Thank you for your order
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Hi Scott,

Just to let you know -- weve received your order #780709, and it is
now being processed:

[ORDER #780709] (OCTOBER 29, 2019)

How Sweet It Is X 1 = $43.97

- Card Message: Happy Not Sure How Many Anniversaries.
Love you to pieces and can't wait to spend many more together
Love Scott
- Date of Delivery: 10/30/2019
- Select Size: Deluxe - Adds Extra Flowers ($9.99)
- Add a Gift: Add Premium Greeting Card ($3.99)
- Total: $13.98

==========

Subtotal: $43.97
Shipping: Free shipping
Service & Handling: $19.95
Sales Fee: $6.60
Tax: $0.00
Payment method: Credit or debit card
Total: $70.52
Note: Procurement Office

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BILLING ADDRESS

Scott Dawson
1993 St. Johns Rd
Innisfil ON L9S 1Y7
Canada
[protected]
Scott.[protected]@CA.Nestle.Com

SHIPPING ADDRESS

Region of Peel
Sioned Dawson
10 Peel Centre Dr
Suite A First Floor
Brampton ON L6T 4B9
Canada

Scam! Avoid it! Purchase flowers after my sister had surgery. I received a confirmation email and they immediately deducted the money. The flowers were never delivered. I wish I would've read read the reviews before hand they are terrible!. Hopefully this business will be investigated because it's a total scam. I called them numerous times and sent emails with no return at all. No one ever answers the phone it goes directly to voicemail

They failed to deliver flowers. I was refunded without an explanation or notice that they were unable to fufill my order. I would gladly have orders somewhere else if I'd have known they were unable to provide the service. My friend did not receive her birthday flowers and now I look like an [censored] who forgot a birthday. Poor customer service. Called at 3pm to check status of flowers and no answer. Will not use again and encourage others not to bother.

I purchased yesterday flowers to be delivered for a birthday. During the evening I received an email from Rita's florist saying I was refunded for the other without giving any explanation.
Flowers were not delivered and no explanations were giving.
I tried to call them three times and left VM but nothing.
Not only for the day of the birthday I was not able to send a gift on time but no one provide an explanation, no one gave an apology.
This is very unprofessional!

PLEASE PLEASE PLEASE do NOT purchase from these con artists. Out of all my 25 years of life I have never thought it was necessary to leave any establishment a review that wasn't about how pleased I was. Besides the fact that after 3 calls and voicemails and 2 emails no one has got in touch with me, let me leave pictures to show you what I thought I was ordering versus what was delivered to my mother. And for $80? I could've paid my younger brother to pick flowers out of her own garden and buy a nicer vase from Target. I'm disgusted.

I ordered an arrangement for the birth of my granddaughter. I added an additional $19.99 for premium flowers meaning additional flowers were to be added. Paid almost $75 for the $35 arrangement on the website. They DID NOT add the extra flowers. I have called repeatedly and left messages without a response. Order # #774204. I want an immediate credit for the additional funds paid!

I Placed an order for this floral arrangement, I went and added additional flowers for 10.00 more. I was sent an invoice for 98.70 but my credit card was billed 135.00. They do not mention it's US funds at all. The arrangement was for the funeral home and believe me you "DON'T GET WHAT YOU PAY FOR! I'm surprised this company is still in business. I tried phoning the company 4-5 times, all week with no return phone call, not even once. I left several emails throughout the week, Once this company gets your money, they don't bother returning phone calls or even caring that you are not at all happy with the service. This company RITA'S FLORIST should not be in business because they lack customer service and common courtesy. Customer complaints don't bode well for business owners, this company should care more about their customers not scamming extra dollars. I will never order from Rita's Florist EVER, EVER again. I definitely will never recommend this company to anyone of my family or friends. You blew it Rita's Florist. As the saying goes" One and done" I'm done with Rita's Florist and their poor business practices>

I ordered flowers online for my best friends birthday. I ordered three days in advance, made the selection and paid. The total was 55.00 but I was actually charged 75. I paid extra for an actual card but the card that arrived was the basic card that you get for free with purchase of the flowers. The arrangement looked nothing like the one I had selected and was considerably smaller. A disappointment and extremely irritating. Based on the other reviews I guess J should just be happy she even received them at all.

This was a terrible experience! Instead of get well balloon, they deliver Happy birthday. I've written a note to deliver with the present and then failed to add it to the gift. My sister was wondering all day from whom the present was.

In addition I paid additional $10, - to add more flowers but the bouquet didn't look like the flowers were added.

I'd advise don't use the services of this provider as it is a terrible service and is only to cut on delivery and add to his own pocket.

I ordered flowers online at Rita's Florist on August 11th, 2019. The flowers were NOT delivered. My credit card was charged with a higher amount than billed ($75 instead of $54). Apparently, I was charged in USD even though this is not mentioned anywhere on the website. I have sent email through the website's contact form with my order number and complaint and have called 1-800-741-9482 but always was directed to voicemail. Nobody called or emailed me back.

I Paid $65 for a flower arrangement, $20 of that was extra for the premium size, to be sent to my friend who had just had surgery. What she actually received was a little bunch in a vase, nothing like what I ordered & they arrived a day late. I have tried calling the company & left messages but they have not returned my calls! It is disappointing that people will take advantage of you & your hard earned money. They are basically committing fraud & I don't understand why they are allowed to get away with it. There are many complaints about this company, why doesn't someone do something about them. Certainly if I had seen the reviews I would not have used them & will never use them again.