Roger Florist
Reviews and Complaints

I ordered some flowers. They told me they could not use my Discover Card so I gave them my Visa Card number. While I never received order placed, I called my card company and they told me that they had put a block on the card and all orders, because they made an attempt to order a variety of flowers, different amounts and that flagged the use of my card. They are a bunch of crooks and thieves. I contacted their local BBB and they do not respond to their inquire. I even wrote a letter to Carmelin Cintron, (according to the internet, the person in charge or owner, and the letter came back to me RETURN TO SENDER).

There are too many good florists out there to use. They had even told me that they were in my neighborhood (my arrangement was to be delivered about 5 miles from my home). I am not finished with them yet. I will be contacting the state that they are registered in and do business in. I need TO SHUT THEM DOWN, and I will do my best to make that happen! C R O O K S!

We booked birthday flowers to be delivered on 19th January 2023. They sent a mail on 23rd January that they were not able to deliver and have refunded full amount ie USD 83.43.

I kept on writing mails and they used to reply that payment has been refunded. Please wait for few days.

Now they have stopped replying mails

Dr V P Mishra

[protected]@yahoo.com

+[protected]

I ordered flowers to be delivered to my family when my uncle passed... They were never delivered. I received an email saying they couldn't deliver and have already issued a refund.. the payment of 71$ was drafted out of my account and refund never received.. because of this I wasn't even able to send my condolences to my family.. 71$ is not a lot... But for me that makes a difference whether we eat this week or not! I have emailed them about 20 times... And nothing. The phone number doesn't work, the chat doesn't work, nothing! I'm so frustrated with them! I can't believe this happened to me!

Placed an order on 12/30/22 For a bouquet and teddy bear to be delivered to my sister in the hospital. Got a call on 12/31/22 that it could not be delivered and I would be refunded.

Have contacted them various times via email about the refund and some lady named Denise who says she is a manger sent me a confirmation ID of my $71.93 being refunded and said to email back with her name in the subject line if I still didn't have it by the end of the week. It's 4/26/23 I still don't have it and now no one is emailing me back.

I had order flowers from them to be sent to my mom after a week went by they told me that she lived outside their service area. So I asked for a refund they told me it would take 7-10 days. 2 weeks went by I called again they hung up on me. I called again the next day told them I hadn’t received my refund they told me again 7-10 business days. This was January it’s now the end of April no refund they took my money and never delivered the flowers.

In late February (24th or 25th) , I submitted an online order for flowers to the Rogers Florist company as a get well gesture for a work colleague.

In haste I didn’t keep a copy of the submitted order.

The day after submitting the order, I received a call from the company indicating they could not arrange to deliver to the Massachusetts location and stating they would cancel the order and credit the card on which the purchase was charged.

I did not receive any credit notice and did not think about it until Accounts Payable notified me on April 14th that no credit had been received.

Since that time I’ve made numerous calls to the number listed for the business only to receive a continual busy signal until the call is automatically dropped.

I have done some additional research to see similar issues filed with the Better Business Bureau about customers not receiving credit for unfulfilled orders and it currently appears that Rogers Florist is out of business.

I have been waiting over three weeks for a refund for flowers that were never delivered. I ordered delivery for April 1st which never were delivered. I have spoken to 2 managers who assured me on their end it was refunded and now noone is answering my emails. I heard from JAckie Tyler on April 3rd and Denise on April 6th and no response since

Colleen Dube

I have called and emailed numerous times, and still no response from them or a credit back for the flower order they cancelled. This is ridiculous. I have called there number and it says its busy or it gets disconnected.

This is a scam and don't every order anything they take the money right away, cancel the order then never give you your money back.

They should go to jail!

[protected], placed an order to be delivered on [protected] to the following address.

Katrina Howard

Frayser Raleigh Senior Citizen

3985 Egypt Central Rd

Memphis, Tn 38128

This was for a Celebration of Life

Talked with the relative of the deceased, Katrina Howard and they did not receive the order.

Called the number on my bank statement [protected]

Order number on my bank statement is [protected] 030269

My name is

Barbara L Barr

1849 Kimbrough Dr

Covington, TN 38019

[protected]

[protected]@yahoo.com

Last 4 digits of the account charged (VISA) 7720

Please Advise

The flowers for my grieving mother they did not bother delivering were supposed to be refunded in 3 to 5 days. It's over 2 weeks later but no refund. I've called the customer service line HUNDREDS OF TIMES. It's either busy or immediately puts you on hold and then hangs up you. When I did talk to someone they couldn't speak English. It said someone would respond in the live chat on their website, but it immediately ends the chat the second you start typing. They haven't responded to dozens of emails either. A TRULY DISGUSTING EXPERIENCE.

April 1, 2023 I ordered a plant to be delivered on 4/2 to my daughter for her birthday. I never received a confirmation number or tracking. Plant was never delivered. However, the $80.50 charge was on my credit card on 4/2/2023. I tried calling the florist (no answer), website "chat" does not work, sent email to "customer service" and got a reply that the product was undeliverable and that they issued a refund back onto my credit card which I should see in 1-2 days. I waited for six days and no refund. Called several times & no answer, no response to my emails. I contacted my bank to contest the charge, provided the emails as evidence, and filed a complaint with credit card fraud division and the BBB of New York. Company's website says they're in Melville NY, but the address is for a Bank of America and bank staff don't know of this company. Never order anything from Roger Florist in Melville NY. It's a scam according to many other complaints I've read on the Better Business Bureau website.

On April 4th, 2023 I searched online for a florist in Clarinda, IA. It was my late brother in laws birthday and I wanted to send my sister a plant. I found Roger Florist in Clarinda. I ordered a plant, which was to be delivered within a few hours. I paid for it with my debit card. I didn't receive the promised email receipt. Within a few minutes I received an email stating they didn't deliver to her area. I was to get a refund of my $72.75 within 3-5 business days. I haven't received it. I tried calling the number on the website, but it just rings. The number is [protected].

On January 10, 2023 my wife placed an order for a birthday bouquet to be delivered on January 11, 2023 to an address in Glen Burnie, ND

She was then told they could not deliver with an apology to refund on said order #116826. As of today I have not had my money refunded and cannot reach them

I am going to dispute this with my credit card company

Adrian Kirk

I'm in Ireland and I wanted to surprise her with flowers for her birthday. Then I found this place from an AD, couldn't place my order on website and called them, very kind lad helped me. I paid in advance and put the order. 3 weeks later I found out they didn't deliver my order. Whenever I call them they say this is baby blue florist OR baby blue flowers, you called the wrong place bla bla bla. then I looked at babyblueflorist on internet and saw the reviews, it seems they established a new SHADY business! I'LL BE CALLING THEM, YOU SHOULD TOO! GET YOUR MONEY BACK, REPORT THIS BUSINESS!

babyblueflorist.com // +[protected] this the phone number!

On February 8, 2023 I placed an online order for a funeral bouquet to be delivered. They excepted my $66.85 and then on Monday informed me they were unable to deliver to the address. I requested a refund she admitted it was coming it never arrived, I’ve tried calling I lose the call routinely. Online chat doesn’t work. I’ve emailed a dozen times no response it’s now April 12, 2023.

On 4/3/23 I ordered flowers for my mom. In an effort to track the order to see when they'd be delivered I couldn't get thru to this BOGUS "company." The fone goes straight to canned music or rings forever, no answer. So, very upset I emailed them, got a reply the next business day from a bogus person named "Jackie" (yeah, RIGHT) that the flowers couldn't be delivered to that address and they'd issue a refund & to give it 1-2 days. 3-4 days later ZIP, so I emailed them again & "Denise" the "manager" asked that I give it 1-2 more days. This is 2023, they ask us to wait & wait & wait? (BS!)

NO REFUND, 10 DAYS LATER. Naturally these fraudsters aren't answering my many angry emails. I just lose, that's all. If you look up their supposed address on Google maps it's a Bank of America.

How pissed off am i? VERRRRY. I submitted a complaint to the New York BBB, but I see exactly zero complaints resolved.

How do ppl like this keep on going like this? How can they be stopped?

I can't tell u how upsetting this is. Roger Florist IS! NOT! a real company & nobody can stop them, apparently they can just steal money out of debit and credit cards with impunity.

But one day someone will stop these ppl...one day they're gonna be stopped.

I tried to order flowers to be delivered to a funeral home.

I looked for a florist in Houston, Tx. And the website for Roger Florist stated 30 years of hand delivery. I placed my order online thinking this is a florist in Houston. Then found put a week later that they were never received. Tried to call and am immediately put on hold and no one ever answers. Tried to chat, but chat window closes immediately after opening. Sent an email to the email address on the website and am.waiting for an answer. Do not have high hopes of hearing back. Why hasn't this site been removed as it is a fraud?

Hi there, I purchased flowers from Rogers florist on March 26, 2023.

They were to be delivered on March 28, 2023. My sister never received them and I contacted Roger’s florist and they said that they were undeliverable. They charged me on my credit card and I have not received a refund even though they have told me multiple times that a refund was sent.

On March 22 I went online to order flowers for my sister in law in Las Vegas. I unfortunately used this place. This is the email I received.

Sorry we have cancelled this order because it is undeliverable for us. There are many variables for non delivery including no availability of your product, the florist having gone out for delivery that day, etc...

I will look into what happened in regards to your order to see how we can improve our service going forward and thank you for your patience and understanding.

I told them thank you. I got another email showing me that they sent a refund and wait 1-2 days.

My name is Denise and I am a manager at Rogers.

I have looked into the system and it shows me a refund on our end.

Please see below for our system receipt.

Would you please give it 1 or 2 more days and if you still do not see the refund please contact me direct by replying to this email and please put my name Denise on the subject line so it can forwarded directly to me.

Have a lovely day! I'm always here for you!

ID: 167550

Customer Name: Christy Sudsbury

Phone:[protected]

Total Amount: $59.99

Service Fee : $9.99

Tax: $4.90 - (Sales Tax)

Refund Total: $74.88

As of today 04/06/2023 I have not received the refund and now they are not answering my emails. I just want my money back.

I placed an order, never received email confirmation or anything. I never received flowers that were order so finally I called to see what was going on with my order. I was hung up after being put on hold and them telling me my order was just canceled because they didn't have the materials to produce my order. They told me I should receive a refund in 5-7 business days... I called back after being hung up on and asked to speak to a manager. He proceeded to tell me that all the managers was in a meeting room, to call back later and hung up in my face again. I feel so stupid for not checking the reviews before I ordered through this website. It's a complete scam! I called my bank and hopefully this can be disputed... I will never be this gullible and trusting again.