Roger Florist review: Complaint 129

I reported them to the BBB. Address for their location is undeliverable according to USPS. We reported fraud to our bank and they refunded us the funds.

The exact same thing happen to me. I placed an order for get well flowers on June 1st in the amount of $79.69 and the amount was deducted from my account the same day. The next day I received an email stating we cannot do this delivery for you because we do not deliver to this area. After numerous attempts to make contact and the promise of a refund from several so call customer representatives still no refund. I contacted my bank and reported fraud.

My advise beware of scams.

Same complaint as others above. Took my money and promised delivery the same day. Received an email 2 days later saying they could not deliver to that address. Now I have a $79 charge and have to purchase from someone else while waiting hopefully for my refund.

Same thing happened to me. Couldn’t deliver to that area. After 4 or 5 emails back and forth, I contacted my charge card company and they refunded my money. I have reported them to BBB and my state Attorney General’s office. I hope they get shut down.

The same thing happened to me, immediately took the funds from my account but have not issued a refund. I highly recommend choosing another florist.

Yes they did same to me, lucky I used my credit card and cancelled it and reported as fraud.

I wish I'd read these reviews before I wasted my money sending flowers through this SCAM company. My story is the same as all the other reviewers-- no flowers delivered and no refund.

Happened to me today ordered for my son who is very sick in a specialty hospt today was his birthday.They sent email at 1:36pm thanking me for my order and at 3:14 pm sent another one telling me they canceled the order because they didn't deliver in that area but when I ordered they assured me they did.And on top of that my order was 52.49 but when they sent me the cancel information they had charged me for another item I didn't order so all total over 105 dollars .Called my bank ,I used my debit card,and they said they had charged for it pending at 3:36pm.Told me to keep my emails and they have record of it.But I have to call everyday to let them send it through then call bank back ,make dispute and fraud charge,etc.Evidentally this has been going on for a LONG time.These people are terrible.What does it take to stop people like this ?[protected].@I don't have money for another gift .Had to tell my son was so embarrassed.C.Strickland

I had the same experience as above on 9/06/2022. I was charged double the price of the flowers I ordered, was told they couldn't be delivered and a refund was forthcoming. 6 phone calls later still no refund. These are SCAMMERS!

Me too. Filed a dispute with my CC company.

The same damn thing happen to me, they need to be stopped, who do we contact?

Me too

Placed order on 9/1/2022 charge my account, got notice they dont deliver where I need it, i'm still waiting, " our records show refund was authorized but still has not been made, do not order from rogers, I want my money,

Same thing happened to me. Here is the message I received below. My order was cancelled on September 22nd 2022. Still haven't received my refund of more than $50.00.

I think these guy's are a scam group working out of many states. I'm making contact with authorities in each state listed on their facebook page.

Hello James,

You just placed an order with us but unfortunately, we cannot do this delivery for you because we do not deliver to this area. We are sorry for taking the order.

I wanted to let you know quickly so that you can still have time today to

send flowers to your loved one with another florist!

Since we cannot fulfill your order, I have already issued the refund and you will be seeing the full amount.

Refunds may take up to 10-20 business days to reflect back.

I am sorry for the inconvenience and thank you for your understanding.

Kind regards,

Oliver Bailey

customer support consultant

Roger Florist Inc

The exact same thing happened to me. Placed an order on 8/30/22. (Insert YOUR situation here). Same thing. Charged me $72.20. Reported them to the FTC. Now, I'll need to cancel my debit card and get a new one. Their physical address is actually a Bank of America. Don't know why the government can't shut down their website.

This piece of [censored] fraudulent Roger Florist is none existence. I’m being told the same thing. I order flowers for my sister’s birthday who was in ICU in the hospital, he never delivered them.I realized he claimed to be in New Lenox NY.. my sister was in New Lenox, IL. I was sent the same email promising to cancel the order which never happened. I’ve called several times asking for a refund and the [censored] claims he’s returning the money. I’ve reached out to my bank for assistance. He charged my card $42.24 after we agreed on a different amount. I will be reaching out to Google have them remove his business and anyone else that will help me get my money back. The email for the company Roger

The same thing has happened to me 9/23/22 and e-mail said exactly the same 10-20 business days for a refund of $60.34 and still no refund. Today still no refund 10/17/22

Add my experience to the long litany of complaints about Roger Florist. The most irritating aspect is that I thought they were a local business after performing a google search only to learn when I called to see what was up that they are located in New York (or so I was told). I’d received the same email as others informing me that the order was canceled. I was able to contact another florist in the town and they made a delivery on time.

I’ll keep an eye out for the credit card charge which I was told was being credited.

Hello Stephen,

You just placed an order with us but unfortunately, we cannot do this delivery for you because we do not deliver to this area. We are sorry for taking the order.

I wanted to let you know quickly so that you can still have time today to

send flowers to your loved one with another florist!

Since we cannot fulfill your order, I have already issued the refund and you will be seeing the full amount.

Refunds may take up to 5-7 business days to reflect back.

I am sorry for the inconvenience and thank you for your understanding.

Have a nice day.

The same thing happened to me! After getting my money for an order I placed on 9/1/22 they sent an email that stated it couldn't be delivered to my area. And that was after I entered my zip code for delivery area. They have received numerous emails from me regarding this supposed credit I would receive. Which I still do not have! After reading all of the complaints and their replies which are word for word the replies I have received from them. I sent them my last email just now and told them they should actually deliver flowers instead of the load of crap they deliver in their emails! And told them I assume they would be keeping my money just like they did to everyone else! What a scam!

This very thing just happened to me!

I’m out $79.26!

Same here! Charge of $57.22 made on 9/7/22 only to receive email minutes later that they could not deliver to that location. I actually thought it was considerate of them to let me know so quickly so I could place another order elsewhere. Ha! Several emails and phone calls and still no refund. Also, the first credit card I gave was unacceptable, which it shouldn't have been, so that means I probably should cancel that card as well. I hate a THIEF!

This just happened to me for delivery supposed to be October 5 many calls and emails . Now I’m blocked from their number . I think they need to be taken down I think they are a scam.

Same happened to me

Yep, same! Just happened to me, too. Immediate debit from my account and the email. Grrrr

Oct. 24,2022 Same experience. I’m out $90.23

I received the same email. This is a SCAM

Same thing just happened to me. I ordered flowers on 19 September 22, got same email. Here it is 26 October 22 and I am still out my $70. BEWARE veterans and sr citizens (I am both), you will be ripped off.

October 13th 2022 ordered flowers, they never emailed me a receipt. I called them after no delivery, they said they didn't deliver in Ohio. All of the people you talk to do not speak very good English.

Very difficult to understand. They gave me an email address that was fraudulent. I called them Oct. 27th 2022 I spoke to an Oliver, he said he fixed the email address. I told him to email for me, for the return of my money. After I hung up, I sent my own email to the new email address he gave me, it went thru this time. I will wait till the 1st of November to see if they refund my money. If not I will file a 3rd partu nonfraud dispute with my bank.

I truly believe they are a fraudulent company...taking advantage of many people. Somebody needs to stop them.

This is absolutely the same thing I just went through on Oct 27th. I did not even get a confirmation or response that they could not deliver my flowers they just never showed up. Calling them is a joke and I have been given 2 different emails. Just contacted my bank. Too shady for me. Wish I had read these reviews before ordering!

The same thing happened to me October 17, 2022! No flowers, no refund! This so-called company needs to be shut down! Such a shame that people take advantage of others who are just trying to bring joy to people in pain or sorrow! Sad, so very sad!

same for me on October 19th - I am filing a fraud complaint with my bank

Did the same thing to me on October 18, 2022. Stole $80 from me. Still haven't received a refund. I called the shop # and the guy said he would reach out to his finance department. I said what finance department, you mean the manager. I said let me speak to the manager, then the guy hung up on me. This is a scam.

Exactly the same thing. I ordered flowers on Sept 2, 2022; today is Nov 5, 2022. Still no refund $113.40! I've reported to my Bank NY and NJ office of Attorney General and BBB. You will lose your money if you do business with this place

Same story as everyone else. No return calls or email. Turned it over to the fraud department at my bank. How can this business continue? And how can they show five stars for reviews on their website?

OMG! This is the worst company to deal with. I ordered a plant from them and within an hour at most, I cancelled the order! I have been waiting for nearly 11 days for a credit on my cr cd! Now, whenever I call back to the phone number, I am not able to speak to a supervisor or manager! I am thinking that this is a shoddy company at best. Their letter indicating that I had canceled the order must have been written by a second grader. The letter indicated something that did not happen! I cancelled the order not them! So, I believe that this company is a ripe off! The mere fact that you have to speak to a foreigner no matter when you call the main phone number, and that person will not transfer you to a manager and... tells you to send a copy of the email showing that a cancellation was made...within seconds an email is sent to you indicating that a refund will be made AGAIN within 7-9 days...signed with a phony name! However, if you simply respond to the cancelation email notice without a foreigner on the call... you get no response! I will have to get the BBB to note this company and the shoddy business ethics!

Send a message to the BBB maybe this might help. I have not received a refund after cancelling within an hour of the order and here it is 12 day later no refund nor am I able to speak with a manager. That in itself tells you they are shoddy!

I chat with them. Ask them if they want me to review on google? Then just send this link to them continuously, probably more than 20 times. About an hour and a half later, there was an email and a notice of pending refund in my bank acc.

Same thing happened to me while trying to send my sick 5 year old granddaughter flowers to the hospital where she has been for pneumonia and RSV. I called and ordered the flowers and they immediately charged my debit. They told me the price would be $41.99 but instead charged my debit $60.97. I've had to cancel my debit card and dispute the charges. Called them a bunch of times but Roger florist won't do one thing to rectify the issue. My poor granddaughter didn't get her flowers and these scammers have my money. Please beware of Roger Florist. Total scamners