Roger Florist review: Flower delivery 5

I saw an ad online and called the phone number [protected] on 10/24/2022. I spoke to a live agent who verified that RogerFlorist delivers daily to the Fl National Cemetery in Bushnell, Fl. This verification is why I called instead of just completing the transaction online. I ordered the country basket arrangement at $55.99 reduced from $79.99 to thank someone who had treated me very kindly at that cemetery. There was to be no delivery charge.

Around 12:39 pm, I received this email from Roger Florist:

Hello Onda,

You just placed an order with us but unfortunately, we cannot do this delivery for you because we do not deliver to this area. We are sorry for taking the order.

I wanted to let you know quickly so that you can still have time today to send flowers to your loved one with another florist!

Since we cannot fulfill your order, I have already issued the refund and you will be seeing the full amount.

Refunds may take up to 5-7 business days to reflect back.

I am sorry for the inconvenience and thank you for your understanding.

Have a nice day.

Manager

Denise Maky

I immediately called my USAA bank where an agent told me that the payment for $74xx for Roger Florist was pending on my account and that no request for a refund had been made. I was told that this payment would be disputed as soon as this payment clears the pending status. The wait is because in many cases the pending amount just disappears. Then the bank said that in the future, Roger Florist would be blocked from making any transactions on my account.

I did call the original phone number of [protected] where no one answered. Then I also called [protected] where the agent just spouted off what was detailed in its email to me.

Onda Morin of Tampa, FL

Note: the date of this transaction was on 10/24/2022.

When I checked online for reviews, there were several detailed experiences like the following:

Ordered flowers in the website, Roger florist.com for my 90 year old mom. 3 hours later I received this email:

Roger Florist wrote:

Hello,

You just placed an order with us but unfortunately, we cannot do this delivery for you because we do not deliver to this area. We are sorry for taking the order.

I wanted to let you know quickly so that you can still have time today to

send flowers to your loved one with another florist!

Since we cannot fulfill your order, I have already issued the refund and you will be seeing the full amount.

Refunds may take up to 10-20 business days to reflect back.

I am sorry for the inconvenience and thank you for your understanding.

Charlotte Smith

Customer Service Representative

No refund received, no one answers the phone and 8 emails later no refund. This company is a fraud. Their website claimed ‘15 years of service’ yet their LLC was only registered 2/28/2022.

It’s sad that there are people out their willing to commit fraud and take hard earned money for a bogus order!

Date of experience: September 20, 2022