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Roger Florist Customer Service Phone, Email, Contacts

Roger Florist
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1.0 231 Complaints
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Roger Florist Complaints 231

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U
1:19 pm EST

Roger Florist Scam

On 12/16/22 I ordered flowers from a local florist near Whitestone. I never received an email confirmation. The flowers were due for delivery on 12/17/22, but they never arrived; however, my credit card was charged by Roger's Florist in Melville. I do not know why my order was routed to Roger's Florist (they must have a dummy website out there). I called them and they would not help me or look up the order placed only days ago. They told me to send an email and they would get around to it. They must be kidding. I don't know how or why they got the order, I don't know where the flowers went. I am challenging the charge on my credit card. This is upsetting, time consuming, and stinks of a scam.

Desired outcome: Full refund AND an explanation

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1:04 pm EST

Roger Florist No delivery no refund

I ordered on Nov 30th. I immediately got an email saying they couldn't deliver and a refund would be processed immediately. Back and forth calling and emails for said refund and today is Dec 18th AND STILL NO REFUND

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5:56 pm EST

Roger Florist flower

Placed a order (12.16.22) charged my card immediately called to ask status on my delivery, got placed on hold for 40 minutes. Called with another phone told me they cancelled order because its not in their area (sycamore) and refunded me my money. not ONCE did I get any update or notification my delivery was canceled! When I asked them why I wasn't notified they stated they left a voicemail THEY DID NOT horrible customer service!

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B
2:17 pm EST

Roger Florist Charged for undelivered flowers

Brenda L Morris [protected]

Recipient: Luanne Carrol, Thomas St. Winterville OH 43953

I attempted to order flowers for delivery on 12/6/2022 I checked with customer service the next day and was told there was no order under my name or recipients name because no delivery was made To this day the recipient hasn't received flowers from Roger Florist but on 12/7/2022 my account was charged. Please refund my money immediately Below is proof of the charge.

Brenda L Morris

313 S 17th st

Weirton WV 26062

Desired outcome: Refund ASAP

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8:57 pm EST

Roger Florist Scam Florist

I do not even believe this is a real company. They took my money for my daughters flowers and never sent them or called to say they could not. I was charged $68 and promised that my card would be refunded right away. It has not been. I think this is ridiculous. Their address is not even real it is a ups store. I am not the only one. I am requesting this refund yet again. the man I talked to said he was right near my daughters office and would have no trouble sending flowers in a few minutes. ugh I want a refund asap. thank you! Shawn Banks

Desired outcome: refund of monies

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1:42 pm EST

Roger Florist Incorrect credit card charge

Twenty three minutes ago I was placing an order. Your employee put me on hold and put a charge through without saying the amount and added a fee without quoting me a price. I immediately got a notice from my credit card company and now I'm getting the run around about crediting $94.67 back to me. I want this credited back immediatley. I worked with credit card chargers before and you can void a credit immediately. This was a VISA card ending in1197.

Patricia Geisendaffer

[protected]

[protected]@verizon.net

Desired outcome: I would like a response and a credit on my charge card.

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8:53 pm EST

Roger Florist No flowers and no refund

This "Roger Florist" is Pure Scammer! Took my money for the order of delivering flowers, I've been waiting for around 4 hours for delivery for nothing, then called to the company, they said "we're not going to deliver this order, so we cancelled it, and you should receive the refund in 3-4 days... Now after almost 3 weeks still no refund but they said" we issued a refund for you, so look closer to your account" and stop to communicate anymore. No flowers! No money! Only their lies! Worst birthday ever...

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11:32 am EST

Roger Florist Cancelled flower order

Do not order from this company. I ordered flowers from this firm November 11, 2022 and my card was charged that day. However when the flowers did not arrive as requested I had to contact the company and was advised via email that the order was cancelled because "they do not deliver to that area". When I called the number on the web site, the phone was answered by an answering service who would not take a call back and said I needed to contact the company via email. It has now been at least 8 emails back and forth with a "manager" named Denise who tells me she sees a credit was issued; although she does not know the date of the credit and as of December 6, 2022 there is no credit applied to my card. I have continued to send emails and the last one on December 2, 2022 has not been answered. I have also opened and investigation with my credit card company.

Desired outcome: I want my money back and feel this firm should issue another credit as the one they indicated was issued back in November seems to be lost in the system

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1:10 pm EST

Roger Florist Non delivery of flower order and no refund.

I ordered a flower bouquet costing $57.22 which was charged to my Master Card credit card. The recipient was in the city of Bowling Green, KY — not in a rural area. The next day I received an e-mail from Roger Florist saying the order was undeliverable and that I would receive a full refund. I should wait five business days for the refund. The same day I received the e-mail, my account was debited for $57.22. Depite several e-mails by me inquiring where my refund was, I never received the refund. Roger Florist said they did credit my account but that never happened. Their website explicitly states a full refund will be forthcoming if the customer is unsatisfied or the flower order cannot be filled. I believe Roger Florist has acted in a fraudulent manner and potential customers should be aware of their deception.

Desired outcome: Full refund of $57.22.

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10:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Roger Florist Scam / unauthorized amount

I placed an order for same day delivery. They charged my credit card before I even hung up and not the amount stated. The flowers were never delivered. I received no cancelation email. It was very important that my grandmother received these flowers and it just didn't happen. Now I am fighting for a refund. Do not order from this company! They are fraud. They take the money and cancel the order!

Desired outcome: I want to be refunded and I want this company to be reprimanded as it seems to have many of the same complaints

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Timo F
US
Dec 01, 2022 4:05 pm EST

I have had the same experience with Roger Florist.

After 30-days, I have experienced the following:

Same initial message - Floral arrangement "Cannot be Delivered.

Same customer service email promising 3–5-day refund.

Same follow-up customer service email stating 7–10-day refund.

Same experience of multiple emails assuring a refund was processed.

Same NO HELP using the [protected] customer service # on their website.

Unfortunately, after several attempts to rectify the situation, I also believe that I was SCAMMED!

BUYER BEWARE

I am filing a complaint with the New Jersey Division of Consumer Affairs.

New Jersey Division of Consumer Affairs - https://www.njconsumeraffairs.gov

Roger Florist is registered under the name of Roger Florist, LLC and their LLC number is #[protected]. Incorporated on 2/28/22.

S
S
Sandra Drake
US
Jan 10, 2023 12:40 pm EST
Replying to comment of Timo F

I'm filling Now! Thank you for the information! Apparently their still at it in 2023

ComplaintsBoard
L
3:25 pm EST

Roger Florist Order cancelled shortly after being confirmed and paid for

Unfortunately I did not think to go looking for complaints on this florist before I placed my order. I wish I had.

I called these guys up. Had a whole conversation where they obviously lied to me and told me that they had a local brick and mortar store in FLORIDA where I was trying to have a bouquet sent.

I placed my order, gave them my credit card info, etc... just like all the other people with complaints. a few hours later I get an email saying that they are cancelling my order because it is undeliverable. That made no sense because they said they were local.. I called back and tried to understand why it would be undeliverable since they said they were local. They gave me some kooky excuse and I found another florist to make my arrangement. Then I went looking for someplace to write negative review and I came across all these complaints. I wish I had seen these complaints first.

Desired outcome: DO NOT ORDER from ROGERS FLORIST. They charged my credit card and no refund. I have asked my credit card company to stop payment.

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M
5:16 pm EST

Roger Florist Flower shop in Prescott, AZ

Assuming we're all reviewing Roger Florist in Prescott, AZ, I have also had the exact same complaint about this business and that they're a scam operation.

I had ordered flowers from this business on 11/10/2022 based on seeing on their website they offered "free delivery". Moments after placing order receive email confirmation but the total is $14.99 higher. Call the flower shop back and told this extra $14.99 charge is for their customer service. I told the person I was speaking to I had never heard of such a thing and that what they're doing is fraudulent because what they did was just call this fee a customer service fee instead of what it really was and that was this was an actual delivery fee so they created another category of customer service so they could say they offered free delivery. The guy said I'd have to send an email through their website to request a refund which I immediately did and a manager (by the name of Denise) promptly responded she had refunded the entire amount and I should get the refund. A week later and still no refund. Will be going to my bank to get this refunded and dispute this charge. (Run! This biz is a scam!)

Desired outcome: Full refund of the $72.20 charge on 11/10/2022 as the manager, Denise, wrote me an email that she had issued a refund but a week later there has still been no refund

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A
9:05 am EST

Roger Florist Flower delivery

Same exact thing happened to me. Ordered flowers and received an email saying they dont deliver in that area and I’d be sent a refund in 10 days. Its been over a month, the supposed manager replied to my email and said a refund had been issued. However, it never was and they won’t answer me back. Their website has no place to leave a review, how convenient! So I’m shouting it out to the world. This is a total rip off company.

Desired outcome: Want my refund

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12:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Roger Florist Floral delivery order

WOW this is the worst company. I wish I would of seen these reviews before I ordered. Instead, their website shows a review rating of 4.9, how is that OK to have that falsely displayed on their website and there’s no way to add a review there. So I found out my order was cancelled but wasn’t even notified! I didn’t know the flowers weren’t delivered until I talked to my friend to find out if the flowers were nice. Shocked to find out they didn’t receive any from me. Now to get a refund.

Desired outcome: 4.9 review rating should be removed from their website or reviews should be able to be added there.

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K
4:59 pm EST

Roger Florist Payment sent, acknowledged and taken from my account. Flowers not delivered. Order was cancelled without notification.

I placed an online order, payment was sent, acknowledged and taken from my account.

I hadn't received notification of delivery from vendor or recipient, so the next morning I called Roger Florist at [protected] and was told to email customer service. Customer service manager, Denise, told me she didn't know why it was cancelled, but would look into it. After hours of no response, I called again and was told to contact them by email, which I did. The same manager, Denise, responded and said that the order was undeliverable for them and there are many variables for non-delivery.

She apologized for the inconvenience and recommended that I use another floral service!

There are many complaints about this business!

Desired outcome: I want to warn other prospective customers and I want my refund ASAP.

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1:45 pm EST

Roger Florist Flowers ordered

Ordered and then this occured called the number 4-+ just a beep then foreign man answered said communicate thru email only I knew then I was taken:

Roger Florist

Thank You for Your Order

Customer Name: Robin D

Order: 69505

Order Details

Product Name Quantity Amount

1 Be Happy Bouquet with Roses 1 $41.99

Service Fee : $14.99

Tax : $3.99

Total : $60.97

Hello Robin,

This is to confirm that we had to cancel your order because it was undeliverable.

You purchased from us a very little while ago so we wanted to respond to you almost immediately so you can have a chance to go search for another flower service.

Sorry again but we cannot deliver to that address.

We issued a full refund to your card. Please allow 5-7 business days for the funds to appear on your account, if you used a debit card it may take a bit more time depending on your bank.

If you have any other questions, please reply to this email.

Thank you for understanding and I am always here for you!

Kind Regards,

Jackie Tyler

Customer Service

Roger Florist

Desired outcome: That they will be closed down my bank cancels this because all the complaints are the same thing over and over

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9:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Roger Florist Took two orders and the money then cancelled no refund

The following orders were placed

63726 and 63604 for $83.43 each then cancelled. I reached out via email for my refund and was assured I would have it within five days. They kept my money. I have requested a refund many times to no avail and will continue to file complaints until they do return my money. Fair is fair. I am a prior florist owner - never would have treated anyone this way. $167 is alot of money to me!

Desired outcome: a Refund!

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7:16 pm EST

Roger Florist Flower order not delivered

On 11/1/22, I placed an arrangement order for my granddaughter's engagement.

The person I spoke to could be hardly understood but said they would deliver that day. I called right after I placed the order with my credit card total of $57.99 and wanted to make sure he had put my message on it stating that it was from her grandmother and her uncle.

After I had not heard from her acknowledging receipt, I became worried. I asked her dad if she had mentioned receiving them and he said she would have mentioned it to her mother if she had..

I was furious to say the least. I called them back and tried to explain so they put me on hold with music, then someone else came on and put me on hold with music and after enough of it I hung up. I sent a message to [protected]@Rogerflorist.com and Denise replied and said that she noticed on system that a refund is pending. I disputed with my credit card company but will see if refund is issued soon..2-5 day. According to many previous reviews, looks like I would be very lucky if I do! Shame on them for doing this to us people. I was so excited to send my granddaughter a special arrangement and they blew it! I will report them! People work hard for their money and these people are scamming us.

Desired outcome: Want my money back so I can have a real florist deliver flowers to her.

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K
4:48 pm EDT

Roger Florist Flower delivery

I placed this order but obviously did not do enough research prior to ordering online. THIS IS A SCAM!

Although I received a confirmation number etc. as well as an email confirmation for delivery 11/4/2022. I did not trust it once I could not reach a live person during normal business hours. This company does not have any staff member available when purchasing orders. I called during normal business hours at 3:30PM and was greeted by someone who did not speak clear English and was told that management would complete my order tomorrow morning 11/4/2022. They said "I cant help you we are here working but customer service will call you back tomorrow". The hours listed was from 8:30AM -7PM.

I kept trying to reach someone over the phone and via chat to no avail. This was when I knew that this company was a FRAUD and completed more research. I contacted my credit card holder and stopped this transaction.

Please DO NOT order from them.

Desired outcome: Warning to others. DO NOT USE this company!

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10:27 am EDT

Roger Florist Orders not delivered

We have been receiving 5-6 phone calls per week since May of 2022, from our customers claiming non-delivery of flowers. We are a florist in Middletown Ohio.

The customers have used google or other search engines to place an order of flowers for delivery and get connected with Rogers Florist which will say that they are a local florist in Middletown Ohio and they are located on Main Street in Middletown. Rogers Florist will charge their credit card and never deliver the flowers or even make an attempt to deliver.

I personally called their [protected] phone number to place an order and they completely lied about being located in Middletown Ohio.

This company is giving the Florist Industry a very bad reputation and horrible experiences for many people.

Desired outcome: Help in how to prevent this company from falsely claiming to be in our city as a local business

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How to file a complaint about Roger Florist?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, succinctly summarize the main issue you have encountered with Roger Florist. Make it specific and clear, such as "Delayed Delivery by Roger Florist" or "Incorrect Flower Arrangement from Roger Florist".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Roger Florist. Include key areas such as:

  • The nature of the service or product you expected from Roger Florist.
  • Any discrepancies between what was promised and what was delivered.
  • The quality of customer service received, including any communication with representatives.
  • Timeliness of delivery and condition of the flowers or products upon arrival.
  • Any attempts you made to resolve the issue with Roger Florist, including dates and responses.
  • The personal impact of the issue, such as disappointment on a special occasion, financial loss, or inconvenience caused.
Remember to be as specific as possible, providing dates, order numbers, and any other relevant transaction details.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, order confirmations, correspondence with the company, or photos of the products received. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Roger Florist. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an exchange, an apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint to ensure that all information is accurate, clear, and complete. Check for spelling and grammatical errors, and confirm that all documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from Roger Florist or from other users who have had similar experiences.

Frequently asked questions (FAQ) about Roger Florist customer service
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Is Roger Florist a legitimate business?

Yes, Roger Florist is a legitimate business that offers a range of floral arrangements and services.

Are the reviews of Roger Florist genuine?

Yes, the reviews of Roger Florist are genuine and come from real customers who have used their services.

Does Roger Florist have a physical storefront?

Yes, Roger Florist has a physical storefront that you can visit in person to view their floral arrangements and make purchases.

Is Roger Florist licensed and registered to operate as a business?

Yes, Roger Florist is licensed and registered to operate as a business and complies with all relevant regulations and requirements.

Does Roger Florist have any affiliations with reputable industry organizations?

Yes, Roger Florist is affiliated with reputable industry organizations such as the Society of American Florists and the American Institute of Floral Designers.

Can I trust Roger Florist to deliver high-quality floral arrangements?

Yes, you can trust Roger Florist to deliver high-quality floral arrangements that are carefully crafted and arranged to meet your needs.

Are the prices of Roger Florist reasonable and competitive?

Yes, the prices of Roger Florist are reasonable and competitive, and reflect the quality of their products and services.

Does Roger Florist have a good reputation in the industry?

Yes, Roger Florist has a good reputation in the industry for providing excellent products and services and for their commitment to customer satisfaction.

Can I expect timely delivery of my floral arrangements from Roger Florist?

Yes, you can expect timely delivery of your floral arrangements from Roger Florist, as they take pride in meeting delivery deadlines and ensuring customer satisfaction.

Does Roger Florist offer a wide variety of floral arrangements and services?

Yes, Roger Florist offers a wide variety of floral arrangements and services to meet the needs of their customers.

Is Roger Florist transparent about their pricing and services?

Yes, Roger Florist is transparent about their pricing and services, and provides customers with clear information about what to expect from their products and services.

Does Roger Florist have a user-friendly website?

Yes, Roger Florist has a user-friendly website that makes it easy for customers to browse their products and services, place orders, and get in touch with their customer service team.

Does Roger Florist offer customer support and assistance?

Yes, Roger Florist offers customer support and assistance to help customers with any questions or issues they may have.

Does Roger Florist use high-quality flowers and materials in their floral arrangements?

Yes, Roger Florist uses high-quality flowers and materials in their floral arrangements, ensuring that they are both beautiful and long-lasting.

Are the floral arrangements from Roger Florist suitable for all occasions?

Yes, the floral arrangements from Roger Florist are suitable for all occasions, from weddings and birthdays to funerals and corporate events.

Does Roger Florist offer customization options for their floral arrangements?

Yes, Roger Florist offers customization options for their floral arrangements, allowing customers to tailor their orders to their specific needs and preferences.

Does Roger Florist offer a satisfaction guarantee for their products and services?

Yes, Roger Florist offers a satisfaction guarantee for their products and services, ensuring that customers are happy with their purchases.

Does Roger Florist have a good track record for resolving customer complaints?

Yes, Roger Florist has a good track record for resolving customer complaints and ensuring that customers are satisfied with their products and services.

Can I trust Roger Florist to handle my personal and payment information securely?

Yes, you can trust Roger Florist to handle your personal and payment information securely, as they take data privacy and security very seriously.

Does Roger Florist offer delivery options beyond their physical storefront?

Yes, Roger Florist offers delivery options beyond their physical storefront, such as local and national delivery, to make it easy for customers to send flowers to their loved ones or clients. They also offer same-day delivery options in some areas for urgent orders.

Overview of Roger Florist complaint handling

Roger Florist reviews first appeared on Complaints Board on Jul 8, 2022. The latest review Tried to steel flowers using my credit card was posted on Jun 20, 2023. Roger Florist has an average consumer rating of 1 stars from 231 reviews. Roger Florist has resolved 0 complaints.
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  1. Roger Florist Contacts

  2. Roger Florist phone numbers
    +1 (855) 451-2339
    +1 (855) 451-2339
    Click up if you have successfully reached Roger Florist by calling +1 (855) 451-2339 phone number 0 0 users reported that they have successfully reached Roger Florist by calling +1 (855) 451-2339 phone number Click down if you have unsuccessfully reached Roger Florist by calling +1 (855) 451-2339 phone number 0 0 users reported that they have UNsuccessfully reached Roger Florist by calling +1 (855) 451-2339 phone number
  3. Roger Florist emails
  4. Roger Florist address
    2000 Nassau Street, Princeton, New Jersey, 08542, United States
  5. Roger Florist social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Roger Florist Category
Roger Florist is ranked 64 among 73 companies in the Flower Delivery category

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