Roblox review: Fraudulent removal of purchases

I purchased 2,200 Robux for my son through his profile. A few hours later, the amount of available Robux in his account had decreased. He alerted me to this, as he couldn’t figure out what happened (he’s 12). I went to his purchase history to make sure he hadn’t accidentally bought anything in the game, and much to my surprise there were no transactions on his ledger after I added the Roblox. I reached out to customer service for assistance, and they told me that the Roblox were correctly applied, and that the matter was resolved. I then provided screenshots showing that no purchases had been made from his account after I added the Robux. They replied, with the same answer, that the purchase had been correctly applied. I then replied again with the same screenshots and a detailed email outlining the purchase history and timestamps. I asked for an explanation of why they felt the Robux had been correctly applied when that was clearly not the case on my end. For context, I purchased the Robux on Jan 22 and was being told that a purchase made on Jan 21 was the reason the balance had decreased. That obviously didn’t add up.

I asked if they were seeing something different from their end or if the timestamps in the purchase history were incorrect. The customer service team stopped responding with anything meaningful and just kept referring me to check my purchase history page.

This is completely completely disappointing because it feels like they are scamming children at this point. Unfortunately, my son may be banned from Roblox for the foreseeable future.

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