Roman's Pizza
Reviews and Complaints

On the 20th of March 2017 @ 18H05 I purchase 2 medium pizza`s priced R106.90 at Roman`s pizza in Kempton park. Contact number [protected].

When I reached home, I discovered that the pizza`s dough was not well cooked.It was raw.

I went back to the store the following day and was treated with an attitude by the store manager.

No apology what so ever...He just asked if he can make me another pizza? I refused, he refunded me (with an attitude, just to get me out of the store) however it`s not about the money but the principal.

I honestly will never buy another Roman`s pizza ever again.
Roman`s pizza just lost a valuable client.

How do your managers get trained? How does your staff give out a raw pizza? Where is the customer service?

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Feb 5,
I have always been a customer of Romans pizza at soneike kuilsrivier.
At 12:00 Today a phoned and ordered pizza for 13:00, when i got there at 13:00 the pizza was ice cold and my box have been opened for other customers a few times i believe. Got home and it tasted like rubber, ice cold. If you specify a time, there is a reason. I seems they made my pizza after i phoned. Bad service, will not see me again and i would not recommend them for phone orders.

I was eating a slice of sweet chilli chicken bought at Romans pizza Three rivers Vereeniging. As I bit down on the pizza I almost broke my tooth. Ver hard black subject . I removed the whole piece I chew and got the piece I bit on (2 pieces) in the side of the plate. My wife collected the pizzas appropriately 18:30. I have frozen it in my freezer if you wat to inspect it.

Hi, we ordered the 99r deal on monday night at Romans Three Rivers, all was fine, tuesday morning we took the leftovers to work, from then i was not feeling very well and was sent home, upon my arrival home, my bf informed he was also not feeling well, we never even thought it might be the pizza, as we have never had problems like this with Romans, my bf took the last 2 of 3 slices to work on tuesday night (as he works night shift) and around 11pm he phoned me to tell me i must not eat the last slice as the mushrooms on the pizza was "off" and tasted awful, then we understood why we been feeling so bad, i have now had to take today off from work as i am still not feeling well and paremently on the toilet. Please make sure your mushrooms and other toppings are fresh and stored in a cold area.

Thanks

We went to the new romans @ noordheuwel. We orderded 2 chefs salads and drinks to sit down. They called us to come and getbour orde (no table service)... We received our salad in a plastic container with plastic knives and forks. We told them we dont want it in a plastic container but in a glass bowl (as advertised) they said they only serve it in plastic. I was furious and made a scene and told them I was unhappy even then the manager didnt even say anything about it (he was standing not even 2 m from me conecting some cables. I couldnt finish my meal as I was too upset every time you tried to eat the fork bend. This is unexceptable and I will never go back there. Everytime I go to spar I get furious again. Ill rather go to wilrogate where you get a proper bowl and service. My question is... Is that how you serve the salads?Awaiting your quick response.

Kindly assist, Romans Brits does not have a toilet for customers. My 4yr old son wanted to pee, we ask the employee to use the loo she says it is for employees only. We ask for manager she says instructions were given by chalmyne(franchisee)[protected]. So we call chalmyne she says it is an order she gave.now my son starts crying, she says it is a take away place. Mind you it has chairs for people to sit and eat but does not have a toilet. I take my son outside by the road side to pee. We placed an order at 13:29 we got it at 13:51.in this 21 minutes we r not supposed to go to the toilet or hold it back then get sick from that.

We wanted to place an order the lady who makes pizza dough couldn't assist us, she just told us that the queue is over there with a bad attitude. We place an order and wanted a thick base, the cashier by the name of lindiwe mtshali told us that at the moment they don't have thick base and it is going to take 1 hour 30 minutes for thick base to be done, I told her that it's ok we will come after that time. We came back after that time our pizza wasn't ready in fact it wasn't done at all and they us told to wait for another 7 minutes, we waited and the dough was not cooked well. I'm extremely disappointed with their service, they are lacking a good customer service i'm not going to spend my money there again, i'm fed up! If something is not going to be done that store is going to loose customers and they are going to be unemployed.

This is the 4th time this month that we have been to Roman's Pizza in Northam and they do not have caramalised onions to put with the Tangy Russian pizza.

Is this pizza so popular that we cannot order enough stock?

The last incident occured 24 Nov 2016 at +- 16h00 - MONTH END

We waited 10 minutes for service. One person on orders, this same lady is calling out for issuing of pizza. One man cutting the pizza and placing into boxes and one person preparing them.

No queue system at all. People pushing in and people fighting with one another because they got their first, etc.

Another lady dressed casually walking in and out the place like she owns it. No assistance, not wearing the pizza uniform.

Can you please follow up with this

I waited for 10 minutes on the drive thru to pick up my order. Just as I was going to the collection window a lady drove in front of me from the opposite direction. When I approached the lady and the manager to object the manager told me that a person can come from any direction to the pick up window simply because he knew the lady. It does not make sense for 6 cars to be waiting from one direction and be told one can come from any direction. The guy was very rude.

I tried to get hold of the the Clearwater Mall branch to place an order to collect but they did not answer after countless tries. So I decided I will just go into the branch. I went up to the counter and the 2 ladies behind the counter looked so miserable. I was not greeted and there was definitely no smiles. I decided to greet her but she just looked at me. I placed my order for a salad, paid and decided to do my shopping to wait for the order. After about 45 minutes I decided to go and fetch the salad but when I arrived it was not ready. My lunch at work ends at 2pm and I only have and hour. I then gave the lady my slip and she went round back to check up on it. She did not apologize for it being delayed or nothing. She finally came to the front with the salad and then took like 10 minutes to put the salad in a bag. She then gave the bag to me and I said thank you but she just looked at me. She was extremely rude and I did not appreciate that. This is not the first time this particular lady has been rude to me. On another occasion my friends and I placed an order to collect and we went to collect it and we decided we would like to pay separately. This lady said that was not a problem. My friend then gave her card to pay for her order but the lady swiped the entire bill on her card and afterwards said sorry I forgot...Meanwhile it was like 5 seconds ago that we asked her. And what makes it worse is the fact that she smirked afterwards. We took the first time as an error and we made a plan but when this exact same thing happened again, we were all mad. This lady has got such a bad attitude and I am sorry but my friends & I will not return to the Clearwater Mall branch until she is gone...I expect to be greeted and I would like to be treated with respect. A smile will not hurt. We are regulars at Romans Pizza and I just feel that she has changed my perspective about Romans...I seriously do not want to go back there.

Romans Pizza, Meadowdale, Edenvale - 29/09/2016
This service is not at the very least up to standard. First I phoned prior to ordering to confirm the R19.90 deal with a lady called Rofhiwa, she explained that I can order any small pizza off the menu (small) for R19.90. So I get the orders from the staff and phone her back. first I have to repeat my Name 4 times (spelled) and my contact details 3 times. getting my name wrong after the forth attempt was understandable as I have a complicated Name. so I place the order, no no no mam you cant have the pizza you want only one topping. so I explained again that I phone her and she confirmed. no she replies she cant, it now costs R27.90 . so then I ask to speak to a manager, phone given to Clize the manager, I explain the situation to him and make him understand that I have already confirmed this with his staff, and my staff has already agreed on their orders. Then he said well they made a mistake and that it is not his problem as he cant change the system. I feel the way in which this was treated is pathetic. not your problem? is this the way that you treat and speak to your clientele? to top this the order was given incorrectly, thick crust instead of thin, forgotten to add avo? seriously? I phoned to place the order before hand. so that when I arrive the order will be ready for collection obviously the food was not ready when I arrived.

Good Day

I'm a lady who stays around Midrand, I've never been a pizza fan but one day *last week* my hubby said he felt like some pizza and that's when he dragged along with him, we went to the Romans pizza in Carsworld we then decided we are gonna buy the smaller one to see how it tastes. We got to the till and the lady by the name Lerato was there and first of all she didn't greet us I then decided to say "hello" to her she then replied though with some attitude. While we were still looking through the menu we wanted to ask her about the menu as I mentioned earlier on that we were new clients and we obviously didn't understand some of the menu items. her response was so rude! Like we were not even customers, she replied to some of our question with so much attitude. I really enjoyed the pizza but the service was horrible!

I ordered a supreme pizza with extra pineapple. When I went to pick it up they frogot to put the pineapple on the pizza (wich is fine). They sent it back to correct it and I saw that the guy without gloves is lifting up the cheese with his fingers and pushing the pineapple underneath. I freaked out and asked them how they could work like that. All the other workers were sitting on the ktchen counter eating and licking their hands. This is disgusting! I took the gross looking pizza to work to show all the people I work with how disgusting and unprofessional this roman's is. As I walked out of roman's the staff laughed at me. I don't think I have ever been this angry in my life! I love the roman's in centurion next to the mall @ reds - they are clean, friendly and professional - and their pizza's are always great!