Rosenthal Landmark Honda
Reviews and Complaints

My signature was forged on a tag form. As such my car was registered under two different plate numbers but with the same VIN number. When I inquired how this happen the GM sent me the tag form where i realized that this form was completed without my knowledge. The dealership has taken no ownership of this issue.

No Action from Dealership My wife and I bought a Honda *** and we have not received the New Tags from the Dealership Landmark Honda they expire 7/28. Financed through *** the check was cashed over three weeks ago so where are the tags we have called three times and are getting a runaround.

I have already filed a complaint against this dealership concerning their service in early Jan. Maybe you haven't had a chance to get to that. That was where they were delivering my purchase and then changed there mind. They didn't contact me from 12/31 until the vehicle was heading to me and the driver said I am on the way and need $280 cash. This is the same sort of thing. When they had my address and could have mailed my plates to me, they sent them to the dealership now they want $42.00 to send them to me. This dealership is dishonest and someone needs to look into their practices. I trusted what they said and then they changed it. Once they spoke with my banker I didn't get anything from them, I didn't even know the deal was done but I knew my money was gone. So now I am out $280 and $42 because they couldn't do what they said. This is disappointing.

I bought a 2019 vehicle from Landmark Honda on February 6. I traded in a 2014 sports model with Maryland tags. The vehicle needs to be registered in Maryland and I paid Landmark Honda for this service. I received temporary tags. On February 16th, I spoke with a Manager at Landmark, Mr. T, who assured me that my tags would arrive before the temporary ones expired on March 8th. On March 4th, I contacted the sales rep, who informed me that my tags were not ready. On March 6th, Landmark sent me new 30-day temporary tags. On March 12, I texted the sales rep for an update on my permanent tags but got no response. On March 15th, I got a letter from MDOT about a lapse in insurance or lack of it for my 2014 vehicle, along with a $150 fine. I called Landmark and emailed Mr. T on 3.15, but no one has replied.

I purchased my vehicle on July 23. At the time, I filled out the paperwork to have the car registered in North Carolina as that is where I was moving in two-days time. On August 19th I contacted Honda as I had not yet received any information regarding my plates and registration, and my temporary plates were set to expire. On 8/21 I was informed the sales manager had "missed some paperwork". I was forwarded paperwork and second temporary plates which I mailed back on 8/31. I followed up on 9/16 about my plates, stating I had mailed back the forms on 8/31. I was told they would "look into it" that same day. I emailed again on 9/17 as I had not heard back. I emailed again on 9/18 as my plates were set to expire. I emailed again on 9/20 at which point my plates are now expired as well as phoned the sales person who sold me the car and left a message. I now have a car I cannot drive because I do not have valid plates or registration despite having paid for these items at the time of purchase of the car. I have not heard from the dealership since Wednesday 9/16 when they said they would "look into it".

On June 2, I came to the dealership (Landmark Honda a/k/a Rosenthal Honda), at the suggestion of my own mechanic, to re-set the electronics on the dashboard and to do a diagnostic test on the alternator. I had just completed an inspection with fuel emission test elsewhere and they did not have the equipment to do the overall reset of the dashboard display. After I waited two hours, the service rep called me to say the alternator was functioning within specs, but that the starter urgently needed to be replaced. I pushed back on this, but the rep insisted the repair needed to be done that day, that I could not drive off the lot. The starter would short. Upon this explanation, I approved the repair. I waited two more hours. They "applied a coupon" but still charged me $512, and when I drove off, the electronics for the dash had STILL not been reset. My own mechanic, situated down the street, said the dealership lied - they fabricated a story about a part to get money out of me. My mechanic said there was nothing wrong with my starter, and the other two fluid changes (which I declined) were not necessary. The dealership explicitly lied on the service papers stating "customer reports problem with starter. Risk of short." When I asked the service manager of Landmark Honda for my money back on June 4, they stalled and said they could do something if I brought my car back AGAIN to put back my old starter. They knew they had committed fraud on a customer who had bought two cars there. Because I had no chain of custody to the starter part, I was unwilling to have them "tamper under the hood" and cause more problems.

On December 30 I began the process of purchasing a car from this dealership. by the end of the day I had agreed to the car and the price. I was also told by the sales person that the car would be delivered. (One because of the pandemic and two because I had just gotten out of the hospital from five weeks in with COVID and was oxygen so I couldn't leave the house.)I told the company that I could not come there and it was no problem. They were in touch with my banker the next day and things moved along. I knew this was close to the new year and therefore I may not get the car until after the first of the year, this was okay. I expressed this to the salesperson.On Jan 4th, I didn't hear from anyone from the 31st until the 4th, at 4:45 I got a text message to send my insurance card to the dealership. I quickly caught my insurance agent and pushed her to do it before she left for the day. I never heard if they recieved it but she sent me a copy so I thought they would be in touch. Today, January 6th, today, at approx. 10:45 AM I got a call from a driver that said he was delivering my car. The driver stated that he had tried to deliver the car yesterday but the dealership didn't have it serviced or ready to go. He also stated that the it would cost me $280.00 cash to get the car off his trailer. I was shocked. I had heard nothing about the car and had sent many emails concerning the delivery and their promise to deliver. I quickly got back in touch and they refused to pay it saying the *** said no, that I wojuld have to have it delivered, well it was on its way. I don't keep cask. Needless to say the car was delivered but the driver told myself and my mother that Landmark Honda was supposed to pay for the delivery but decided not to. I was in shock. Given a pandemic, cars being delivered all over, myself just out of the hospital, and their original statement to bring the car to me, no word for three days,someone else calling, it is on the way and to bad. This is unacceptable.

I purchased a used car from this dealership on July 18, and requested to title and register my vehicle in Texas because I am military and a resident of Texas. It is now almost 4 months later and I still do not have Texas tags, nor do I have valid temporary tags right now. My vehicle sits in my driveway with expired tags... AGAIN. Transaction to purchase the vehicle went fine, no problems. The problems started when the first set of temporary tags were about to expire 30 days later in August . I called to notify the dealership my temporary tags were about to expire and I asked the status of my Texas tags. I was asked to come to the dealership to get new temporary tags issued because my Texas tags were not in yet. When I arrived to the dealership, the finance manager left paperwork with the salesman that sold me the car for me to sign again because I was told the paperwork did not go through. This meant the paperwork for my Texas tags had not begun processing yet. Mistakes happen, so I signed the paperwork; however, my temporary tags were not ready for me and I was asked to return later in the day when the finance manager returns. I returned later that same afternoon and the finance manager was not present; however, one of the sales managers assisted me but found out I was not charged enough tax when I purchased the vehicle so I paid the additional amount (less than $30). I was aggravated this was not brought to my attention earlier as this was only discovered after I asked about the status of my Texas registration at the time of my temporary tags expiring. No one had followed up on my titling and registration since I purchased the car 30 days prior. I was issued new temporary tags and I departed. Approximately 30 days later in September , I had heard nothing from the dealership and I again had to email and call the dealership to notify them my temporary tags were about to expire and to ask about the status of getting my Texas tags. This time, the finance manager asked me to send a picture of the Texas tags I had on the vehicle that I traded in, leading me to believe that yet again, my Texas registration had not been processed properly and we were starting all over again. Approximately 30 days later in October , we again had not heard anything from the dealership and my wife left messages with the finance manager and asked about the status of our Texas registration and to notify them our temporary tags were about to expire a third time. After several days of leaving messages, she was finally notified by the finance manager that our Texas tags were still processing and that he needed to get approval from his manager before issuing us a new set of temporary tags. That is the last we heard from him so my wife has left several messages for him to call back, including leaving messages with sales staff. Meanwhile, the vehicle that I purchased back in July sits in the driveway for three weeks with expired temporary tags and I still do not have any status update for anything. This entire process has been a nightmare. I understand COVID impacts the registration process, but this is about customer service, being proactive to follow up and finish the job rather than the customer always seeking help.