Royal Administration Services
Reviews and Complaints

Royal Administration Services, Inc. (my extended vehicle warranty) denied my claim for repairs to my vehicle even though I was within the contract stating "required" maintenance to be done on the vehicle. Per the vehicle manual, there is "recommended" maintenance which was also taken care of. This has been an ongoing battle with them since 5/17/2023. I had to get my vehicle repaired as I have to be able to get to and from work whether or not they denied the repair. I accrued the cost of repairs and rental vehicle costs due to a false denial of service in the first place. This totaled out to $3,612.20. I am seeking reimbursement of these repairs and the five days reimbursement out of the full rental fees per my contract. I asked to speak to a manager and was told one was not available with no attempt to have one call me back either. Very disappointing and I would not recommend using this company for ANY warranty help.

My car went in for repairs for a wheel hub and front axle shaft. Royal denied the items stating they were part of the suspension which is supposedly not covered under the warranty. The wheel bearing and axle shaft are rotary items that are part of the drive train. Rotary items are rotational and therefore not part of the suspension. This is the second time I have had a claim that Royal has refused to pay for a covered item. I, in good faith and on time, paid my premiums yet Royal refuses to hold up their part of the contract. This case will most likely end up in court as the cost for all repairs are almost $1,300! I could not and would not under any circumstances recommend this car extended warranty company. Stay far away from them. They refuse to cover any repairs and try to confuse or talk around not only the consumer but the the professional mechanics. My mechanic has already told me he is happy to accompany me to court on this matter. I couldn’t and wouldn’t even give this company a 1 star rating. They are rude and dismissive to customers and I was even hung up on by Pauline during the call to address this issue. I had no more success with the manager Henry. He just told me to email them. I don’t see this getting resolved any other way than in court. See you in front of the judge.

My truck broke down on Friday 3/5/21 and its Tuesday 3/9/21 and they still wont fix my truck its just the fuel pump and my warranty coves it and they wont fix my truck no help at all they said they would not fix it because I was broke down on the side of the road and I needed to call them first to work on my own truck what type of warranty is that I cant touch my own truck when I have my 5 year old son with me and its hot outside makes no sense just a scam company all the way around no help at all not even trying to work with me at all my truck has been broke for 5 days now so I have been out of work for 5 days now even more day out of work because I have to get my truck towed to my house from the shop its at which is about a hour away from my house just to get it towed home to try to fix it myself because they wont fix it or work with me and I have paid them over a $1000.00 for a warranty

This company is a ripoff. My son has a warranty with this company and his car needs to be repaired. He took it to the Audi repair shop and they clearly are saying that the engine needs a cylinder block and cylinder wall. Curtis at Royal is saying that it is normal wear and tear. Charles at the Audi repair is clearly saying it is not wearvand tear. I have contacted a law firm for a class action suit.

M name is Diane Allen, 18611 Sagewood Dr, Dallas, TX 75252. On April 28th 2017 I verbally agreed to purchase an extended warranty on my 2006 Saab 9/3, vin # YS3FD49Y661138538 through Royal Administration Services with Auto Protection 1. I cancelled that contract, # CFP001585, in writing on May 25th. Letter of cancellation was sent to Royal Administration, Auto Protection 1 and PayLink Direct. At that time I had paid the original $180 and the first monthly payment of $180.00 paid to Paylink Direct. I spoke with Lindsey at Royal Administration Services several times and she said my payments would be refunded within 30 to 60 days. It has now been well over the 60 days and I have not received my refund and have had no correspondence from anyone since.

My husband and I signed up both of our vehicles with this warranty company in December. First I think they may us one of those companies that help you delete negative reviews because after the way they just handled our claim I am amazed that this company has the high reviews that are shown. We, in part, made our decision to sign up with them as oppose to another company, based on reviews that we'd read. DON"T WASTE YOUR MONEY! I was told by my repair company that they denied my claim and made an excuse that the issue was pre-existing. My vehicle has been driven over a thousand miles with no issue since I purchased this warranty. It began to hesitate. I took it in and was told my timing belt was stretched. I spoke with a customer service rep from the company that used phrases like it "could have been preexisting" he said it "usually takes at least one thousand miles for an issue like this to occur" however when we signed up we had to report the mileage and my vehicle has been driven over 1300 miles since we signed up! Also, I called various service departments at well known car dealerships in the area. I've spoken with master mechanics etc... who all said this is a crock of bull and is an assumption. Also, all of the research I've done online states the contrary. It's one thing if this were true but to try to get out of paying the claim by stating that this could have been preexisting leads me to believe that this company is a SCAM. When dealing with a vehicle this statement could almost be used for anything. Unless you take your car apart and examine every piece before signing up anything could be said to be pre-existing. We've paid over 7, 000 for two warranties for nothing but an unethical company who is in the business of taking money and selling warranties but not covering you if you actually have a problem! SAVE YOUR MONEY... DO NOT BUY A WARRANTY FROM THIS COMPANY.
I asked to speak with a supervisor and was told that she was busy and would have to call me back later. I spoke with them at 9 am this morning. No call back all day while I am without a vehicle. It doesn't seem like customers matter. I asked the rep for the corporate info and was told they are just one stand alone company. I asked about the owner, higher level manager etc... he said he couldn't give me any information and I just had to wait for a supervisor to call me which never happened.

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After selling me a worthless warranty this company wants to put an engine in my car that was in a major accident and have me pay 4800

I was sold a car by San Diego Auto Connection with an extended warranty that is a scam. My engine went bad before my first oil change was even due

I took my car to bmw of San diego I even paid for the tow once I verified bmw of San diego was an approved vendor which they are.

The warranty company Royal Admin had my engine tore down several times to get out of paying the claim and intended to not pay but also pass the costs of the tear down that bmw said was unnecessary and each time bmw told royal Admin the costs associated.

Royal Admin denied my claim initially before I was even due for an oil change and bmw said my oil levels were good

Royal Admin reviews the denial and reverses it slightly once realizing I am in the right only to try to pass the costs of their shady behavior over to me

Royal Admin doesn't care to do the right thing instead they are barely covering the costs the racked up and trying to make me paying close to 5k for an engine that was in a major accident and the car salvaged

Beware of purchasing an auto warranty from CarChex!
I purchased an expensive CarChex/Royal Administration extended warranty policy for $3, 090.00 for a Silver Coverage. Since the purchase I have not had any issues with my BMW 328i 2007 since I take good care of it. However recently, the window regulator of my left rear window has been failing and my window is not going up. But since I purchased a warranty so that I wouldn’t have to worry for this type of failures I was confident that there was nothing to worry about. For reassurance, I went back to my contract agreement which states:
“2. GENERAL TERMS
The following General Terms are applicable at all times:
…
B. FAILURE OF COVERED COMPONENTS: We will pay or reimburse You for reasonable costs to repair or replace a Covered Component in the event of a Breakdown. Our amount of authorization may be based on the utilization of new parts, remanufactured parts, or replacement parts of like kind and quality.
C. APPROVAL OF COVERED REPAIRS: All Covered Repairs must receive prior authorization by the Administrator. The Administrator may be contacted at [protected].
…
3. COVERAGE
This Contract covers ONLY the components/parts listed below:
...
ELECTRICAL:Alternator, voltage regulator, starter motor, starter solenoid, ignition switch, front & rear wiper motors and switches, washer pump and switch, headlamp switch, turn signal switch, rear defroster switch, AC/heater blower speed switch, power window motors, regulators and switches, power door lock actuators and switches.”

Since the agreement was clear that it would cover the window regulator, I went and followed the instructions for a claim and brought my car to the shop. The next day, after the diagnosis, the shop called me to tell me that they received the authorization from the warranty which I thought was good news. However they added that there would be a ~$250 balance since the warranty would not cover the whole cost of the repair. My deductible is $100 and this is all I can afford right now. I got so shocked by the news that I decided to call the administrator to get a better understanding of the situation. When I called Royal, they said I had to talk to Carchex because they are the ones I had the contract/agreement with. When I called CarChex they said that Royal was the administrator they are the ones to negotiate with.
Both companies refused to let me talk to a supervisor and continued repeating that they will only cover a certain amount of hours for the job. They tried to make me understand that I should be directing my concerns to my shop instead for charging for more hours. Why would I need to have a warranty if I wanted to deal with the shop? Nowhere is it said in the agreement that a component replacement/repair would be covered to a certain limit. If I knew there was possibility that a covered repair would not cover fully the costs other (minus my deductible) I would have reassessed the need to have a warranty or reassessed where I would bring my car. Now that my car is already at the shop even if I would want to shop around and go to another place I would still have to pay for a $140 diagnosis fee so it would just not make any sense whatsoever.

I tried to negotiate with them saying that in the future I will not go to the same shop and would go to a cheaper one if I have to, and to please be considerate since it is my first time using the service. I even begged them! They started yelling at me as if they were the victim! Can you believe that? They continued repeating that there is nothing else that they will do and would not consider my case. Basically they continued refusing to resolve the situation with me.I am extremely frustrated and feel that I am being ripped off by them. I feel that they have the worst customer service ever and do not know that their client’s satisfaction should be their goal. They are clearly not aware of that. Therefore I would recommend anyone to stay away from them and not to make the same mistake I did. I have been doing research and seeking legal counsel. I prefer losing money through legal/resolution actions rather than letting this go... That is how disappointed I am.

Hi,

I purchased a 1700 extended warranty from what was three years ago People's Auto Insurance, and is not Royal Insurance Group. Not only do very few mechanics accept this type of insurance, but when I found one that did they refused to pay out.
I have a late 90s Ford Mustang, and when my car went into the shop the mechanic told me I needed a horn, instrument cluster, timing chain, gasket covers, a power steering pump and a new rack and pinion. Since the entire instrument cluster, including the odometer, horn, heat gauge, and battery gauge, is damaged, they not only refused to pay for the repairs, they also dropped my policy. Since the instrument cluster was broken, which includes the odometer, horn, battery gauge and oil gauge, they denied the claim because of the broken odometer. The car is a summer car, and my auto insurance only covers 3, 000 miles a year, a number I am far under. However, the damage to the instrument cluster, including the horn and odometer as well as the damage to gaskets and power steering pump was probably missed the first time by my mechanic during his original repairs. The mechanic showed the adjuster that the entire instrument cluster failed, not only the odometer. The insurance company is arguing that I have been driving around in a car with no horn or gauges since my last visit to the garage, which would be absolutely foolish and dangerous to do. They claimed they would send me a letter discussing returning a pro-rated amount of funds corresponding to how much was left on my insurance.There are many loopholes in this policy.

I purschased an auto warranty for my Volvo XC90 from Royal Administration Services. After driving to PA for a family vacation my check engine light went on so I brought my Volvo to Karp Volvo to get the truck checked out. I was told by Frank at service that the angle gear in the transmission needed to be replace and the gas cap needed to be replaced. A call was then put into Royal and an inspector/adjustor would come and check the vehicle. My truck was inspected on July 25, 2011 by Mark (an independant inspector/adjustor) hired by Royal Admistration Services. Mark notified Larry at Royal about the things that needed to be replaced. The response that I got from Royal was that they wanted the transmission taken apart. Frank at Karp Volvo explained that you do not take apart Volvo transmissions. I then called Royal to see if I can resolve this matter but had to speak with serval people (Sarah, Craig, Sarah and Marie) getting VERY upset and angry I then asked to speak to the Supervisor. I was then put on the phone with Larry (after 7 hours of calling this company). Larry was VERY rude, talking over me and not letting me ask the questions that I wanted answers to, he just put the blame on myself and Karp Volvo. I then called Frank at Karp Volvo and explained to him that Larry the Supervisor at Royal was a very rude man and didn't get anywhere with this phone conversation. Frank then put a call into Royal and asked Larry to send out another inspecto/adjustor to take another look at my vehicle. On July28, 2011 another inspector/adjustor looked over my vehicle and wrote in his report what Mark the first inspector/adjustor wrote. Frank then called Larry at Royal to discuss my vehicle but Larry told Frank that Royal was not going to cover the work that needs to be done. I then checked my Vehicle Service Contract Declarations and saw that this work IS covered under my warranty. I then called to get a FULL refund because Royal is not performing the work that was promised under the warranty contract that I paid $2310.00 for. I was informed that I only be able to get a partial refund NOT a full refund.

Car mechanic made claim aproximately at 9:00 am on 10/28 waiting for fax or phone call approval. Received call back at 5:15 pm stating not to touch car until inspector comes by the following day. Inspector comes by around 12:00 noon 10/29 and states not to still touch car until the company calls. I spend the whole day calling Royal Administration Services and requesting to speak with a supervisor and all I got was the round around with different excuses and the claim not being approved yet. In conclusion a repair of brake booster and door switches which could probably be solved in less than 4 hours has become over two day dilemma. Beware this company don't like to pay what they are responsible for.

I am constantly getting telemarketing calls from [protected] (home telephone and cell telephone). The message is "This is the second notice that your automobile's warranty is about to expire". I have called back the telephone number numerous times and I constantly get a "I am sorry, but your call cannot be completed at this time" message. I looked on the INternet to see what I could find out about this telephone number ab ffound the following Internet link: http://www.whocalled.us/lookup/2519478966. Obviously whoever this company is they are cause a lot of people a headache. Telemarketers and their auto-dialers are causing folks a lot of frustration. It worse, not that the economy has slowed down. They need to be regulated, and the telepone service providers need to take some responsibility for this.