Ruth's Chris Steak House
Reviews and Complaints

Ruth Chris Leadership Team,
First, I would like to say that I absolutely love Ruth Chris Restaurants and will continue to eat there. However, we had the worst experience ever at the Ruth Chris is Reno, NV in the Silver Legacy Hotel.
My husband and our 3 little granddaughters traveled from Antioch, CA to Reno, NV for the Wingfest on July 3rd through July 6, 2019. We immediately noticed a Ruth Chris Restaurant on the 1st floor and decided we would go there on July 5th. (5:14pm)
After a long day of walking and fun, my 11 year old grand daughter and I walked into the restaurant. The 2 young ladies at the front desk were nice and we asked if we could order food to go back to the room. So they allowed us into the restaurant area where I ordered the "2-Petite Filet steaks with Shrimp". Sarah took our order. Then I ordered a drink called a "Beautiful". The person that took our order (Sarah) stated she had never heard of that drink so I had to call my husband in the hotel room and he advised me what the drink consisted of and Sarah told the bartender.
I proceeded to pay for my meal and used my card. After I signed the bill I asked Sarah if I could've charged this meal to my room and she said, yes but not this one, the next one.(?not sure what that meant). Sarah entered the order incorrectly, So, I ask the person at the hotel desk the question and she said, Of course, just have them cancel the transaction and charge it to your room. And that's where the trouble started.
After waiting for my meal I asked Sarah to cancel the transaction, she wrote down my name from my license, to charge it to my room. I asked why she needed my license wouldn't she need my credit card. She responded to make sure you are staying here. She had to get a manager to complete the process who was not happy to say the least, she came back and said you are not a guest at this hotel. I was shocked because I had already spent 2 nights (she said my name wasn't the same. The name on my ID was Coulter-Bush and the name on the room was Bush, which means Sarah did not write down the entire name from my ID. The manager (Amanda) mentioned that I should have had an idea what I wanted to do prior to payment I'm sorry. "I could not believe my ears".I asked them to cover the drink and I was advised to use a napkin because they had nothing to wrap it with as I observed wraps on other tables.
I get to my room and much to my surprise there was only 1-steak in the box and I was charged $73.62. (the price for 2-petit steaks). I had to walk back downstairs to the restaurant and it is now 5:53pm. I spoke with the 2 ladies again at the front desk who responded, "We are new here and lots of stuff is happening". I went to Sarah and she called the manager and here comes the same lady……who stated, I'm sorry again she said, it was apparent her apology wasn't real at all. I asked if I had done something to irritate her because at this point I was feeling like she was upset with me.
As I wait for another steak and the current steak is getting cold, she returns with a receipt with a refund of $14.62. I reminded her that I didn't want the money, I wanted the steak. She responded that's going to cost extra. I was not concerned with the cost, I just wanted my order correct and the food. She responded well that the steak you have is big enough for 2. Are you kidding me?
I returned to the room with 1-cold steak, a drink with paper towel residue and a feeling that Ruth Chris let me down. Grant it "I paid for the meal" and a side. By the time we sat down 1 hour had passed.
What I would've like to have seen was a true and sincere apology, perhaps someone to say, "We are sorry, let us redo your entire order so you can enjoy hot food, and maybe something for the wait. But instead we felt like we were a bother. Someone, should check on the new restaurant because one of the other patrons at the bar tried to console us because he was on his 2nd trip to resolve an issue as well. In my perception the disrespect from the manager had racial undertones. I am an Administrator with a large Health Plan provider and one of the classes I teach is Customer Service and Service Recovery none of which was exhibited here.
Please fix it because I love Ruth Chris.
Thank you, Sonia D. Coulter-Bush, sonia.d.[protected]@kp.org

check#2046
Sarah 1051537
07/05/2019 -17:15
Rec 030369
Ref MP0253489605

check#2048
Sarah 1051537
07/05/19 05:43p
Amanda T355
07/05/19 18:13p
check 3553296 refund
terminal 355

Room 2306

My wife and I went for dinner in the garden city location, where we have eaten a dozens of times, I actually buy thousand of dollars of gift cards that I give to my employees and customers, well that is going to stop immeditely!
We ordered dinner, the calmari with the the tai sauce to start, well that came out completely wrong all we got was calamari plain we we told the server she said she knows and is having a new dish completely made for us because of the mistake,
So we waited, a server came by with a bowl of the sauce to dip, the server lied about making the new dish unacceptable and it tasted horrible! We told her to just take it away, when the server came with our calamari a second later the server was giving us our salad at the same time? Did ruth chris forget to train the staff? Who brings over a hot dish and then gives a salad the next minute we said take the salad back, when we are finished with our appertiser then bring us the salad!
So we gave the calamari back now only to wait 20 minutes now for our salad
Again unacceptableeeeeeeee
We ordered for the main meal the ny strip strip steak with the bone,
Meal came once again late, we had to wait, if the restaurant was busy I would understand the wait time, but there were plenty of empty tables?

Steak comes, I said to my wife it doesnt really taste right, we told the server she said would you like us to slice it, now we are thinking what is she talking about, I had 2 slices and said this steak is not really good, I order it all the time, she aplologized,
She said do you want desert, we said no thank you, check comes, and we notice that the steak was more expensive and it said it was a filet with a bone who the hell ordered that?
No wonder the steak didnt taste right, so we call the server only and she said that what we ordered, I said read what you wrote, and of course she made the mistake!
We said just subtract the difference so we can get out of this restaurant, she then tells us she needs to get the ok from a manager, that we sat there and again waited another 10 minutes for her to return.

After reading all these reveiws, you need to retrain your staff and management

This is completely unacceptable in every way, just the fact that the manager didnt come over and say something to us tells me I am never walking into your establishment in garden city again, for what we paid in dinners and gift cards truly is a mistake.

I need stress when we go to dinner?
I want my meal completely refunded, I was there sat july 13 with a 7 oclock reservation under mark

And to make things worse, my wife and I are sick today with diarehha!

Mark hecht
3370 ovcean ave
Oceanside ny 11572
[protected]

On May 7, 2019, I attended a meeting at Ruth Chris in Tarrytown New York for the Laser Group. I ate a salad, a steak and a chocolate mousse. At 5 am the following morning, I woke sweating and vomiting. I was taken to the hospital by ambulance and spent about 5 hours in the emergency room. I was unable to go back to work that day or the following day and I have had severe stomach issues since the the occurance. I left a message with the manager but never received a call back. I have enclosed my initial medical bill that I received and I can foward my loss wages. I thank you in advance for reviewing this I hope you understand that this was a very stressful situation.

I set reservations on june 1st i arrived and was seated in the bar area. I was waiting 15 minutes when i stopped sean sevier manager. I expressed my concerns and displeasure to him. The response was so negative, my attire as well as my wife attire according to him deemed to be seated in the bar area. I felt insulted and chose to leave the restaurant. I was approached by the gm rachael kruse. We expressed our concerns to her. As we were speaking to her mr. Sevier joined the conversation and rudely insulted my wife and i again. Ms kruse encourage him to leave the conversation. We agreed to be seated in the main dining room and enjoy the service and meal that we are accustomed to. Need i say i have dined at ruth chris restaurants all over the country. I don't often take time out to write letters. In this case i am seriously thinking of posting negative reviews all over social media. I thought better of it a decided to deal with your company directly. However i do look forward in hearing back from your company.

Very concerned
mr. & mrs. Theodore thompson
[protected]@comcast.Net
[protected]

My friends and I visited Ruths Chris Steakhouse in Puerto Rico on our girls trip. We were out there celebrating 2 bachelors degrees and one career advancement!
In hopes of treating ourselves, we decided to go and have a nice, well deserved dinner. Sunday May 19th was the evening of our nightmare.
We all sat in a booth and immediately we were greeted by our waiter who had zero interest of being our waiter. The very first words out of his mouth were that the restaurant closes in an hour and how can he help us. We stated that we were aware and promised to not take much of his time. We ordered waters to begin with while we looked over the menu. He wasnt too happy with that as he huffed about it. He went and got our waters and we ordered salads and calamari to have before our actual steak dinners.. He again, huffed about it and pursued to tell us that we were running out of time and needed to order our steaks right now. We told him we would like to order cocktails as well. He brought us 2 cocktails at a 4 person table and said we needed to worry about ordering our steaks. I then told him I was ready to order mine and he looked around at everyone else wanting them to order now too. My friends said for him to go ahead and start with my order first and they would be ready afterwards. He sighed REALLY LOUDLY! and opened his tablet to take my order with the worst attitude I have ever witnessed!
I then stopped my order and demanded our checks asap! I told him I have never been treated this way and I refused to be treated like this on not only our vacation but at what was supposed to be a celebratory dinner!
He didnt care at all. In fact, he had our checks already printed in his little book ready to be given!
Iam beyond disappointed and he ruined our night!
I know our night cannot be restored but something needs to be done by Ruths Chris Steakhouse!

My husband received a promotional card from Ruth's Chris after purchasing several gift cards for customers last year. He was excited to use it as it is one of his favorite places to go for dinner. When we went our for a special occasion recently, we were informed it has expired! Didn't think that was possible. He was very annoyed and said he wouldn't be back. Seems a little crazy that after spending over $400 for dinner, they wouldn't be more accommodating . I think it would be worth the effort to send him a new one as opposed to loosing a good customer. Here is the info off his card

Card #[protected]
Code# 519936

Thanks for whatever you can do

Ruth Chris' Fairview Rd Charlotte NC
5/5/2019 Mothers Day With Reservation | 9-10th visit.
Party of (2) My Mother & I, her first trip.
I always order the (2) Lobster Tails, price is usually $40 for 2, when it arrived it collectively was half the typical serving, so disappointed, they offered to add another one, I said ok, it was likely 1-2 oz. Still very different than what I have received the numerous times I have been to this RC. Also, they were not hot, melted butter was room temp. Really disappointed. Amber the waitress was very nice and professional. My Mom's steak was good and she was pleased. My bill was a total of $200. not a problem, but was it was it worth it, no, such a disappointment for me.
I would guess I got a total of 6 oz. of lobster between the 3 mini's I was served.
Tricia Hodge- 704.293.9701

So I took my wife for Mothers Day to Ruth Chris in Asheville, NC 5/12/19. We ordered the filet and shrimp dinners as well as some cocktails. The waitress made it clear that everything was Ala carte (which was weird because the menu included a full dinner with dessert for 49.99 per person). Anyway, she also stated that so and so would be the server, (kind of a double team). Any way as the server brought us or food my wife noticed there was an extra baked potato with broccoli and cheese. We said we did not order that! Server said "oh Rachel must have given you a gift" Anyway, it was left on the table and we never ate it. Long story short, when we got the bill, it had multiple charges and each item was itemized (every item was priced on a long listed bill) and low and behold there was a charge for THREE potatoes at $7.00 each. So bottom line the server and waitress were working together to boost the cost of our bill by adding items. Also the drinks were added at $2.00 over menu price.

This was clearly a scam and we paid the bill and left NO TIP!...We also will not return to this Ruth Chris...we have eaten at many around the US over the years...never had anything like this happen. The Asheville RC is we feel scamming customers that don't check there bills!
May 12, 2018 4pm reservation
Table 73.1
Server: 610 Rachel
Check# 6052

I am a black woman came into the Troy, Michigan location I didn't receive the same service as the other guest because of my color my waitress was rude not attentive and racist I would like for some one to reach out to me about this problem I spent 211.oo$ to be treated in such a disrespectful manner I'm shocked that Ruth Chris would allow this to happen my contact information [protected]@aol.com ASAP

We made reservations for my husbands birthday. The evening started out wonderful.

My husband and I both ordered steal
Kk, a TBone and a Cowboy Ribeye. When we were given our entree my T-Bone was so salty I could not take more than one bite.

My husband asked the waiter to help us because I would not be able to consume any of the steak (this was a very high priced steak) .. The waiter stated we run our steaks with salt, pepper and butter, the waiter was not at all concerned he was annoyed and my husband had to ask him twice to please return the steak. Along came another steak only this was almost raw, we ordered medium rare. My husband again asked for them to cook this further again the waiter was just annoyed with our requests. They cooked the steak to medium rare as we requested. The last and final rude remarks to us was - "next time when you come just remember that our steals are highly salted and buttered" .

Our evening was a "275.00 " dinner that was supposed to be special. I feel the waiter should have been apologetic and not upset or annoyed . This was our first time at the Restaurant and we will NOT be returning.

2 of your managers Ed and Jake have complaints about on job harassment sexual and retaliation as well as another person in the restaurant located in Portland Oregon.
One of them put a girl on a closet and put her hand on her mouth and her legs up on his shoulder. Other manager ED, as far as I know it's not supposed to ask employees to right down what they think about them in front of them and pretty much bother her during work hours as putting a person down or telling them how less they are then others as well as his drug use and he keeps harassing her every day she's in . I don't want to make a lot of this public but if we have to we will. Managers really need to be replaced ASAP

My family and I have been loyal customers to Ruth Chris (especially this location) for over 20 years. We eat at the location at least 1 a month & Every New Years' Eve we came to this restaurant to eat our last meal of the year, service was usually wonderful, but the behavior today was absolutely unacceptable. We came in from the pouring rain, completely soaked, for the security to tell us that we cannot dine since my wife was wearing "sport leggings". We of course asked to speak to the manager, since my wife has worn the same leggings to this restaurant many times before, but no issue was ever made. Then the manager Karen Gines comes to tell us that we can sit in the lounge area, but not the bar since my daughter is a minor, which is "accommodating" since we don't know how many people she has "kicked out of the restaurant today". She was very rude & hostile and last year my wife was wearing the same legging and there was no security guard and this manager Karen Gines was not there. We tried sitting at a table but she proceeded to ask us to move since the table we chose was for but the new table was right in front of the bar. We decided to leave after that, since the manager refused to seat us in the main dining room or at least at a table in the lounge that we liked. It is New Years' Eve, a time to be a bit more courteous to others, but instead we received the opposite. The manager was very rude and disrespectful. As a business owner I would never accept this from anyone especially from someone as a manager capacity. I do not recommend this chain of Ruth Chris, there is no respect for loyalty whatsoever. My daughter is 15 years old now and she does not to go through this embarrassment she has been been coming to ruth and chris for 15 years and at least once a month. I had to explain to her to forgive but do not let people push her around.

Thank you in advance
Jean Paul Ho
[protected]
[protected]@aol.com

My brother in law was at Ruth's Chris in DTC in Colorado Sunday night. It was a holiday party and apparently there was an inflated minimum that needed to be reached during the holidays. Apparently they sent them home with over $2000 in unopened wine to compensate for not spending enough money. I work for the city of Greenwood Village and I know that this is illegal. It's okay to cork and package an open bottle of wine if you don't finish it. But selling unopened bottles of wine is a direct violation of a business's liquor license. I will be reporting this to the proper authorities. I discovered that Ruth's Chris is in Denver county not Greenwood Village, but they will be contacted.

I was in Indianapolis Thursday night at 8:15 residents reservation I got there at 8:10 the hostess seated a white couple before me with no reservation then why I was sitting there an elderly white man walked up said he did not have a reservation and she seated him to I immediately asked to talk to the manager and made videos I felt like the reason this was done was because I was a black man and for no other reason ruined the evening I had to take my day home which was celebrating their birthday and was totally humiliated my name is Joe Coleman and my phone number is [protected]