Ruth's Chris Steak House
reviews and complaints

Hello, I have a complaint about the Ruth Cris located at Harrahs Cherokee Casino in North Carolina. I have a reservation there for 12/5/22 at 7pm for 3 people. I have been trying to change my reservation for almost a week now. I have called at least 4 times, at different times, left messages, and have received no return phone call back. I called Harrahs but they can't help as they really are not associated with Ruth Cris other than being in the same building. I think it's a shame that a large company like Ruth Cris thinks so little of their customers that a quick re-schedule phone call can't be made. They are really terribly managed or business is just that good and you don't need mine. I know this doesn't reflect on all of your restaurants, but I am going to do my best to smudge the reputation of this one. I know they are going to call me on 12/5 and want to know where I am for my reservation, and then they are going to get an earful. Terrible business practice. Thankyou,

Thomas Z.

In have tried to cancel an order and get a refund. My information has

been taken, but I was told the manager would have to call me back. He or she

has not done so.

The order was placed October 31, 2022

The phone call to cancel was placed November 8, 2022 to your Buckhead

Georgia restaurant

I would like a prompt and full refund to my credit card account

This is the follow up, having received no response to the first communication.

Greetings,

I'd like to bring to your attention a situation that I think needs to be highlighted to corporate management. We celebrated my wife's birthday at Ruth Chris in the Odenton, Maryland facility this evening, Saturday September 17, 2022, food and service was excellent as always. We have been there on a number of occasions for various celebrations because it is so close to our home in Laurel, Maryland. We thoroughly enjoy dining at Ruth Christ steak houses around the area but like this one the most.

However, on each occasion that we have been to the Odenton location, I have noticed that most of the African Americans are either seated in the smaller area or in the smaller areas in the rear of the restaurant. I have noticed this on each time we have eaten there. The main area is reserved seemingly for white people. This evening, I decided to very quietly and discreetly ask the manager on duty, I believe her name was Doris, about this on my way out, It, was readily apparent to me as I walked by the larger area in the "center" of the restaurant. She, of course was taken aback and assured me that this was not the case. However, I pointed out to her look at this area and look at the other two areas in the restaurant. The section that my party was in was totally seated with African Americans, with the exception of one couple which appeared to be of some foreign extraction. The manager said it just happen to work out that way but certainly not intended…..REALLY? What she failed to realize, my seat allowed me to see the people being seated as they came and those being sent to the other rooms while there was room in the main dining area. I have noticed this each time I have dined there.

The last 3 times that we have eaten there, we were directed to the side room. This time and the last time for Father's Day I told the front desk personnel that I wanted the center room. (The young lady changed it but with such disdain in her face), We ate in the center room for Father's Day but this evening we ate in the side room, only because my daughter and her husband had arrived there before us and were already seated in the side room. When we got there, the main dining room was empty with the exception of maybe four people and the African Americans were still being shuttle off to the side rooms. Now I made reservations several days ahead as I normally do, in order to assure space for my party and had planned to be seated in the main dining room.

I am a 75 year old African American, retired man and I know what I see. Please, help me understand how this is just happening and not by some master design.

Thank you for taking time out of your day to read my letter. Hopefully I will get a response because I'm interested in knowing your thoughts on this matter.

Raymond D Washington

CC: [protected]@annearundelcountynaacp.org

Cc: County Executive Anne Arundel County

I just completed your survey on my recent visit to your Estero, Fl location and the survey does not provide a space for other comments.

I took two friends of mine to your location in Estero and had two issues with the filet's two of us received. Both of our filet’s were not tender even kind of stringy. My steak was to have been cooked medium, pink center, and it was a darker red center.

I did not say anything to the waiter, did not want them to think I was looking for a free meal but did mention it to the hostess on my way out so they can correct for future guests. As many times I have been to Ruth Chris this by far was the worst cut of meat I ever had. For $56 it should have been better as in the past.

Greetings,

I'd like to bring to your attention a situation that I think needs to be highlighted to corporate management. We celebrated my wife's birthday at Ruth Chris in the Odenton, Maryland facility this evening, Saturday September 17, 2022, food and service was excellent as always. We have been there on a number of occasions for various celebrations because it is so close to our home in Laurel, Maryland. We thoroughly enjoy dining at Ruth Christ steak houses around the area but like this one the most.

However, on each occasion that we have been to the Odenton location, I have noticed that most of the African Americans are either seated in the smaller area or in the smaller areas in the rear of the restaurant. I have noticed this on each time we have eaten there. The main area is reserved seemingly for white people. This evening, I decided to very quietly and discreetly ask the manager on duty, I believe her name was Doris, about this on my way out, It, was readily apparent to me as I walked by the larger area in the "center" of the restaurant. She, of course was taken aback and assured me that this was not the case. However, I pointed out to her look at this area and look at the other two areas in the restaurant. The section that my party was in was totally seated with African Americans, with the exception of one couple which appeared to be of some foreign extraction. The manager said it just happen to work out that way but certainly not intended…..REALLY? What she failed to realize, my seat allowed me to see the people being seated as they came and those being sent to the other rooms while there was room in the main dining area. I have noticed this each time I have dined there.

The last 3 times that we have eaten there, we were directed to the side room. This time and the last time for Father's Day I told the front desk personnel that I wanted the center room. (The young lady changed it but with such disdain in her face), We ate in the center room for Father's Day but this evening we ate in the side room, only because my daughter and her husband had arrived there before us and were already seated in the side room. When we got there, the main dining room was empty with the exception of maybe four people and the African Americans were still being shuttle off to the side rooms. Now I made reservations several days ahead as I normally do, in order to assure space for my party and had planned to be seated in the main dining room.

I am a 75 year old African American, retired man and I know what I see. Please, help me understand how this is just happening and not by some master design.

Thank you for taking time out of your day to read my letter. Hopefully I will get a response because I'm interested in knowing your thoughts on this matter.

Raymond D Washington

CC: [protected]@annearundelcountynaacp.org

Cc: County Executive Anne Arundel County

I have eaten at this place on numerous occasions and was very impressed with the quality of food. However, I placed a $90.00 order for pick up and it was unacceptable in appearance as well as the taste. It almost looked like they packed this order in a hurry and didn't even place any utensils in the bag. The baked potato was slightly burnt with minimum sides to load, the Ruth Chop salad didn't even cover 1/4 of the container, the two large lump crab cakes was so small, and the stuffed mushrooms were the only thing that I enjoyed.

I don't usually complain about anything, but the quality of service given on this order was appalling and I spent $90.00 for poor quality of food. You normally get what you pay for, however, this was not the case.

Marian Winton

Greensboro location is dirty and ugly, and run down. We have been a customer for years. Even before Covid the Restaurant was going downhill. Food is not at all what it used to be. Bathrooms are filthy and everything is falling apart. Applebee's looks better. Will not go back to this location. I have tried several times hoping it would get better. A waste of my time and money.

In town for business and made reservations at this Ruth Chris. Ruth Chris set our reservation for 8:30, but when we arrived they pushed our reservation to almost 9:00 PM. We ordered 2 fillets, and one came with lots of fat and tendons throughout which was hard to cut and chew. Respectfully sent it back, and expected it to be replaced at no charge. After a long wait, the third steak came out and I ate alone as my wife was long ago finished with her meal. When I kindly asked for our ticket, the waitress brought it out with 3 steak charges. I told her that there were too many steaks on my bill, and she said "Oh, I'll take one of the steaks off for you." I was completely disgusted at this point. Long seating time, bad steak, and then charged for the replacement. I had a terrible experience from start to finish. I will not recommend this Ruth Chris!

Dissatisfied Customer

6/28/22 at Savannah Ga location. Out with a group 8 for a friend's birthday. My wife and I ordered the Porter house for two along with creamed spinach and mushrooms. Received sides and they were cold, but Manager had sides replaced.. but our 40oz steak was mostly fat with at least 10oz of fat left on the bone. Our server was awesome (Richard) but the steak was less then I would expect from Ruth Chris. I've been to several different restaurants in different cities and this is very disappointing. Spoke with manager and hopefully the issue is resolved.

I ordered a Filet Mignon that was very tough. Not at all what I expected. There were children running back and forth throughout the restaurant. Also, there was someone at the bar area with daisy duke shorts and a tank top that kept walking through the restaurant to the bathrooms. I clearly saw the dress code on the website.

Overall, our experience was terrible. We were there for our anniversary and needless to say, we will not be back.

I did do a review shortly after our visit which was on 5/20. I never heard back from anyone. Very disappointing.

I had a reservation 6 weeks in advance for my son's college graduation for a party of 8, only to be told that I cancelled my reservation the next day after I made it at 2:30am and that I couldn't be seated either because another reservation party of 9 was due to come. First of all, I never cancelled the reservation...I wanted to do something special for my son because he received his Bachelor of Science degree. I could have easily picked a place in Carson, CA where my son's college is located to dine there. Instead my family rushed thirty minutes away to Anaheim, CA to be told they couldn't accomodate us. I have never been to Ruth Chris before and after this experience I never will. We had a good time at Red Robin instead. This was at your Anaheim, CA location on Harbour Blvd.

First, let me start that as a General Manager in the hospitality business I understand the lack of qualified help in the industry. I always try to overlook certain things due to everyone is short staffed right now. But his is certainly a different situation. My boyfriend, who typically does not eat in dining faciliites such as Ruth's Chris, remembered that I had mentioned we should go there sometime, and took it upon himself to plan a surprise Birthday dinner there for me. He made the reservations for Saturday May 21st at 5:45pm. When we arrived, the host took his reservation name, and even wished me a Happy Birthday, I could see the pride in my boyfriends face, as he really wanted this to be a great experience for me. The hostess took us to our table, and gave me a nice printed certificate that said Happy Birthday Cindy. Was a nice touch. We sat about 10 minutes before our server (A Male-that I could not even tell you his name, as he spoke so quietly, we could hardy hear him or understand him, he moved so slow) He took our drink order which we both ordered a non alcoholic beverage. My BF ordered the appetizer mushrooms with the drink order. Our beverages came out, and the mushrooms came out timely, and we were given bread. He never removed the extra wine glasses from the table, which we were at a 2 top, so it was crowded. I finally asked him if he could take them. He never once offered us water, he just took the water glasses away. He then took our order, I ordered the Petite Filet Classic (Oscar) and my BF ordered the Classic Filet with Shrimp. with the Lobster Bisque Soup. Both our beverages sat empty, he NEVER ONCE Looked our way or came to our table. Another Server Bree, who was VERY observant of our table, noticed we had been sitting there awhile and our drinks were empty. She came over and asked if we wanted a refill. Our drinks were refilled within 2 minutes. I then stated, we are not happy with our server, I am going to guess he is new. She stated he was. She noticed it was my birthday, and wished me a happy birthday. Our server never said a word about it. Please remember that my BF had waited for this, and wanted me to have a great birthday and pleasurable experience (This was his first time here) I then said to Bree, can you please be our server, we are not happy with the service we are receiving. She stated she would be happy to do that for us. I said we have been waiting on our soup for almost 35 minutes. She said let me go check on it, within 10 min we had our soup. (Again, several others who arrived much later then us was already eating their entree and we were just receiving our soup) We wonder if the order was never put in! We were there over 2 hrs! We had plans to meet a group at a dance, and was running behind due to this fiasco. The food comes out, and when I placed my order, I stated I wanted my filet Medium. My BF stated Med Rare. The food comes out, and his looked like a shrivled piece of meat, and there was NO SHRIMP! It just kept getting worse as the night went on, and I could see the disappointment in my BF eyes, and he was really upset. Bree was standing near and he stated that the filet was missing the shrimp, she had the food carrier bring it our right away. Due to we had already been there almost 2 hrs at this point, we did not mention the steak was prepared incorrectly. We just couldn't believe the experience we were receiving. Bree was the saving grace of the evening, you have quite the GEM with her! She gets it, she saw without me saying a word, that we had been sitting there a long time. She is someone you may want to consider putting in a training position. She really was phenomenal. Two hrs we have been sitting here, and finished eating, and the bill comes out. Want to guess what happened next? YEP, He did the entire order wrong! More waiting for her to now try to fix this persons screw up! The fact that he NEVER ONCE came over to our table, apologized, etc was just uncalled for. I was so disappointed in this experience that my boyfriend wanted us to experience together. It may not seem like a big deal, but it truly was to him. The amount of money he spent on this evening, and to have this type of experience was beyond upsetting. Personally, I would like to see him get a refund for the bill for this situation.

Tonight 05/21/22 at the Coral Gables location as we were waiting for a table a “Gentleman” walked in with his pants lowered under his buttocks shirt exposing his entire posterior underwear, in addition wearing a T-Shirt with explicit language. I asked for the Manager and made him aware of the situation and he said it was unacceptable but did not even approach the “Gentleman” at all. This restaurant is not where I would expect this to occur. I can’t begin to say how disappointed I am.

I submitted a complaint/inquiry on the Ruth's Chris Website/Page with no response (it has been several days).

We frequent Ruth's Chris often - for many years, since living in Baltimore (when the old Water St. location was still open). We now live in Raleigh and frequent the Cary location (generally the service is good, not always great).

Unfortunately this last visit was the worst.

On May 9th we sat the bar are for dinner and the bar staff was great. They waited on us in a timely manner, drinks were perfect and were pleasant and informative. We received our appetizers without a problem, other than the change to the menu (no crab stack, replaced with a tuna stack-no thank you).

The problem occurred with the arrival of our steaks. My filet was fine, my husbands filet was completely raw in the center (large center). The bar tender saw this and immediately returned it to the kitchen. I waited for husbands filet to be returned to eat my filet, we also had 2 sides and lobster tails.

The manger returned with my husbands filet about 5 minutes later, and waited while my husband cut into the filet. The filet was still raw in the center, the original order was for Medium-Well. My husband asked the manger if the filet looked as if it was cooked to Medium-Well, he responded, "no". At this point all of our food was getting cold (with the exception of my filet still on the heated plate). My husband asked the manager if you take it back a second time, what will you do with the lobster tails? They originally took them back, the first time, so they were probably over cooked. The manager responded "well if we start over, it's going to take a while" My husband and I were shocked at this response.

They left the lobster tails, I shared my filet with my husband and we ate our cold sides. The manager returned with a now butterflied filet, overcooked and commented about he always tells his severs to ask the customer if they want a thicker filet butterflied to ensure proper cooking. So he basically blamed the server for this, not the cook, not himself - for not checking it the the first time it went back (with a thermometer)...but the server of all people-UNREAL! This was all unacceptable for Ruth's Chris! This is actually my favorite steak house, my husband is partial to Capital Grille, but I really enjoy Ruth's Chris. With this said, I attached our proof of payment, in the event hat you receive bogus claims.

On May 4, I bought promotion of Mother's day gift cards in total of $200, and as part of promotion I should have received $250 in total. Next day someone has called me about this to confirm, but after waiting for more than 1 weeks, the cards or emails never arrived. I tried calling many times for update, the customer support said they could not find my order #, and they were not helpful, only to say sorry. This is scam that Ruth Chris is running?

I have a proof of purchase.

Upon being seated a remark was overheard from a customer to him saying these aren't your usual customers and he replied asking them to pray for him he was going to have to deal with these types all night. We ignored that but he then took his time to get our order, he never went over the beverages available, just that there was water. When he brought out the bread which took a minute he forgot the butter knife and said he would return with one, well he never did. I had to ask a young man who was setting the table to get us one which he did immediately. James never brought a knife back. He was smirk when we gave him our order, cutting us off assuming we didn't know how to order. He never brought us our food someone else did and when he returned to the table I asked him for a drink to which he rolled his eyes at me as if that were a bother. I ordered a med-well T-one that came back well done, no pink in he center at all, because I'm assuming that's the way all black folks eat it. He never came to the table to ask if we needed anything and was ready to kick us out before we could order dessert. I saw a lot of bias exhibited towards black customers as if they were burdens and unwelcomed guess. I'm never returning to that Ruth's Chris steak house. Located in Metairie, Louisiana, the racism was too much for the price.

Check my mother for Mother’s Day lunch at 2:15 yesterday at the Ruth Chris in Knoxville Tennessee and it was the worst Ruth Chris experience I have had over the years.

The service was extremely slow, the food came out called and very slowly and not together. we had to ask over and over again for drinks and other items needed for the meal.

In addition we sat with all of our dirty plates from appetizers, to drinks, to main course all the way to desert we had to stack and request plates to be taken away through the whole meal.

Not sure what was going on yesterday but Mother’s Day this is very busy day as we know and this restaurant was not equipped.

It was four of us and our bill was over $700 and the service and food quality was not reflective of over $150 per person!