Safelite AutoGlass review: Incomplete and poor workmanship on windshield repair

On October 30, 2023, I had and went in for an appointment to repair a windshield "chip" on my 2017 Chevy Trax at your Naperville IL location.

I spoke with the tech. He told me when the repairs were complete "all I would see would "be like a smudge" like a bug smudge. WRONG!

NO sooner did I pull out of the lot, got less than 2 blocks away, I turned around and went back in. I could see the entire "crack and star" from the inside. Your tech never mentioned to me I would see that. After I parked, I just ran my fingernail over the area repaired. There still was a "divit' a portion of the chip that was never filled. When the tech came out, I asked him about being able to see everything from the inside and the divit. He only responded on "the divit" saying it was too small to repair? Really? it was encompassed within the area that was to be repaired. If it could not be repaired, then WHY did he not say so to me before the work was started.

This was a terrible job! Not to mention greasy fingerprints were left on the windshield. I want a refund. I will be filing a complaint with the Better Business Bureau. I have had friends that have done their own repairs, and I considered this, but was concerned as the temperatures had dropped outside. I should have let them fix it. The person that used a home kit you can't even tell where he repaired his windshield.