Safelite AutoGlass review: Windshield replacement/ warranty

8/7/23- windshield replaced (car was dropped off by 9am and was there all day)

8/8/23- picked up car in the morning, no issues

8/17/23- driving on hwy and see something fly off or hit my car

8/20/23- realize what flew off was a molding pillar from drivers side

8/25/23- call the Safelite location to let them know what happened, told to come in and they would replace it for free

8/26/23- drive to Safelite for a tech to look at it and tell me they need to order the part but will call when it comes in

8/29/23- driving home from work when suddenly multiple safety sensors go off

9/4/23-husband calls and leaves voicemail about safety sensors due to their "recalibration" at the time of windshield replacement, call not returned

9/7/23- call 800 number to notify of pillar and sensors, no call back from local location, told to go into Safelite again and that they will take care of it same day

later on 9/7/23- arrive at time we were told only for front desk to tell me "maybe they have time, whoever told you we could do it today clearly didn't look at our schedule", Assistant Store Leader then takes over and says she doesn't think the pillar was ordered weeks ago but she will for sure order it, her technicians are out and she doesn't know when they'll be back but I can wait and they'll look at it when they're able to... wait 3 hours for them to tell me the windshield they replaced had "faulty brackets" and that it was shifting around and disrupting sensors. I'd need to schedule a full replacement and recalibration again. (none of the 4-5 windshield chips other customers had while I was waiting were repaired and ALL required scheduling a replacement and $500 deductible btw)

9/8/23- call and complain about the poor customer service to the 800 number who tells me they absolutely need to escalate it and someone should give me a call back about my experience (no call or email)

9/20/23-call 800 number again to try and get scheduled for a SECOND replacement, they connect me with the local location who says she will check and call me back (never hear from her)

9/25/23- call numerous times to the 800 numbers and local location to be told the manager is out of town and no one at the shop or at the call center can see if the parts are there but they "maybe" have been ordered, told to call back after 36 hours so the manager can get back from vacation and check up on their emails

9/25/23- speak with my insurance that originally sent me who tells me they will call to complain on my behalf, calls me back a few hours later and tells me she gave up on trying to get through after NUMEROUS phone calls to both the local location and the 800 number and that she is escalating it for investigation so that hopefully insurance will take their money back from Safelite and send me elsewhere