Safeway
Reviews and Complaints

I have contacted chat support and email support as well as phone support on this overcharge issue from 5/26. Each contact I have to explain my situation over and over again (regardless of case ID's having been provided which should have documented the itemized overcharges) I keep getting told "rest assured this issue will be resolved" but to no avail here we are 3 weeks out and no closer to resolution than when first initiated concern. I have been awaiting a credit due to items on a pickup order that came out being charged twice as much as anticipated due to finalized order the sale items (both weekly ad or loaded digital coupons) not redeeming. I am unable to send screenshots of the offers as these were items offered on the weekly ad which are no longer available to screenshot. The anticipate4d credit is about $62.00 due to this being the amount owed, I keep getting told they have to submit, and resubmit to a supervisor due to the amount being over $50.00 so I have to keep waiting and keep re-initiating the original concern.

Yesterday on 6/12 2024 I got a delivery for my groceries paying a $3.95 delivery fee. I yesterday evening outside sitting on my walker was talking to 4 neighbors as well as my mom on the phone and every item they went to try and get at the Safeway up the street was OUT of STOCK including the bagel chips I wanted and the one sweet tomatoes. My mom could not order anything on the computer and was told by the computer almost EVERYTHING was out of stock. I want and need these items and it I did not want them I would not of ordered them online. I am disabled with bad knees and think you guys did not try hard enough to get them. You have NEVER been out of stock on the tomatoes or the bagel chips. i have heard nothing on news about shortages in food as of yet. Are there now food shortages? Please if they were out of stock they should not of let me add them to my order! Help!

I purchased 2 packages of the frozen beef patties for a picnic on Memorial day and ended up tossing both of them out. Burgers were terrible and no one ate them. Very rare for 6 grown men to turn that down. Fortunately, I had enough other food to go around.

At 13.49 a pack it was too expensive to ever try again.

Purchased on May 15, 2023.

Safeway store.

On Wednesday night at closing I accidentally left my keys inside my neighborhood safeway. I was just running to pick up a couple things for Thursday. I have my mothers medication I have to administer at midnight at 6 am noon and 6pm it is her heart and seizure medications which are life threatening if not taken. I am disabled myself and cannot walk very far and low income so cannot afford a taxi Lyft Uber or anything else plus My belongings and medications are in my backpack in the car so I need to stay with car. The employees were very rude and at one point were standing around pointing at me and laughing. My mother could end up hospitalized and or dying and my kids are alone until I return. I told the employees this and that I really needed to be let in to look for my keys so I can go and again they refused. I have never been treated worse or had such lack of concern for others life’s and wellbeing. My children are terrified and my mother is ill in need of meds and all I am asking for was five minutes to look for my keys which are in your crown hill store.

Again this was at 8350 15th Ave nw seattle crown hill store on Wednesday MAY 17 TH at 11:45pm-12:00am
I am sitting in the cold in my car in front of the store waiting to be allowed in to find my keys.
Terrible trrrible terrible customer service and deliberate risking of my family’s safety and lives.
Please address and let me know what you or I can do to rectify this situation immediately.
I can be reached at [edited]
Or [edited]
My rewards number is [edited]
Please and thank you
Your timely attention to this matter is greatly appreciated.
Thanks

Before ordering from safeway delivery, I checked my EBT CASH funds which were $147.00. I then ordered $71.00 worth of items to be delivered. It was then I was informed there were "insufficient funds", even though, according to the EBT Automated Line, I had $147.59 & the exact amount of my purchases was $71.44; this amount should have covered by the CASH balance in my account. This occurred on 04/23/23, & the (attempted) purchase was made on an android phone.

I was being followed by two employees when grocery shopping, who watched me pay for my groceries and continued to follow me outside the store and off the premises. One woman was a PIC named Riha and she took pictures of me and my car because she claimed that I “was shopping too fast.” This happened around 3pm on 4/21/23, and the unprofessional way this woman approached the situation made me feel uncomfortable and unsafe. She should be trained properly to avoid making customers feel this way, and possibly avoid accusing customers of stealing when she watched them pay for their groceries. I will never return to this location.

The only time I can go shopping is when they not don't accept cash. All I had was cash. No signs up warning about this. Waste of morning. I will never use cash less self check out machines. I'm not paid to do it. I'm not going to willingly steal someone's job. That is immoral and unjust. This is Canadian Safeway, not Communist China Safeway. April 19, 2023

I am sick to death of the complacency of this Safeway and the waste of their (i.e. My) money in hiring a smiling puppy of a "security" guard who does absolutely nothing to deter or detain thieves! I wrote to the store and the regional office and all I got was absurdly canned responses! No one bothered to personally contact me. Due to this and the fact that there are enough other grocery stores in the vicinity, I have not shopped there (and will not) since this occurred. Actually, I've barely shopped at any other Safeway in the Puget sound area because of this! I find their complacency appalling and lack of response cavalier. It's evident that they simply prefer to up their prices and charge me (and all the other paying, law abiding shoppers) to cover the added expenses of the "guard" and all the product the thieves make off with! Safeway has totally lost their way and I'm not going to give them any more of my business!

First off, I am a local who lives just down the street from the Safeway at 1212 Forest Ave. Pacific Grove, CA 93950. I have been going to this store my whole life (I'm 52), and using the pharmacy since I started picking up my own medications. (let's just say 30+ years).

I had nose surgery on March 31, and then another surgery on my nose on April 7th. My Doctor, Dr. Grewal, who is a well respected ENT surgeon. She prescribed me norco for my pain. Having my nose broken and sewn back up 2 within a week has been incredibly painful.

After seeing my surgeon for my post-op apt, we discussed that the Norco was insufficient in controlling my pain. So she prescribed Tramadol, and called the prescription in to my pharmacy.

When I went to the Safeway pharmacy today 4/11/23 to pick it up, they told me 1- that my dual insurance I have would not cover it. I have checked, and this was not true. 2-she insisted that I must also purchase Narcan at the same time. Which she said was also not covered by my insurance.

I called my surgeon, and asked her if she had put in an order for Narcan along with the Tramadol. She replied that she Did Not put in request along with the pain medication. So I called Safeway back and asked if it was at Their discretion on making someone purchase the Narcan for the amount of $75. She replied that yes, it Is at her discretion to whom she will give the drugs to and to who she can make purchase the Narcan. Regardless of what orders were put in by a Medical Surgeon. She was very condescending towards me. Is this standard policy at All Safeways? This seems discriminatory as well as a money grab for the company. She is implying that I am a drug seeker, that my Surgeon is indiscriminately handing out pills. This is highly offensive to me as well as the reputation of my surgeon. I have known Many of the pharmacists for years. Most know me by name and my D.O.B. off the top of their heads. They know my parents, who often pick up my meds for me.

I have Never been treated this way.

I will Never use this pharmacy or store again.

They implied that I was drug seeking. They embarrased me with other people in the line.

Their treatment of me was out of line. They could have called and checked with my doctor, instead of making me look like a druggie. Instead, they decided to make a snap judgement on me, and basically extort money from me in purchasing Narcan which is given out freely to citizens in the community at no charge. Yet I should pay $75 because she feels like it.

I have two issues:

a) Local weekly flyer showed products for sale that were not available in my store. I specifically went to the store for those products, spent time scouring the entire store looking for them, spent 15 minutes waiting for and dealing with customer service person...just to find out that the advertisement printed was a national one but the products were not in every store. No rainchecks and good luck finding them.

b) Discriminatory electronic coupon policy. The segment of society that cannot afford or cannot use a smartphone can't access the sales because have to be downloaded. These are exactly the people who need lower prices, e.g. seniors and the disadvantaged. And no one says or does anything.