Safeway
Reviews and Complaints

Safeway, Waterman St. Fairfield, Ca. 3/22/2023 16.51

Ref# [protected] auth# [protected] $59.69

When I approached to register, I set my purse down by the credit card machine, I took out $60 cash and gave it to the cashier. The Credit Card reader scanned my credit card from INSIDE MY PURSE and charged my credit card, WITHOUT MY PERMISSION..

When I called customer service they said it was my fault because my credit cards weren't protected within my purse.

THIS IS IDENTITY THEFT/CREDIT CARD FRAUD/INVASION OF PRIVACY

I will be filing a complaint with the BBB and Solano County District Attorney's office.

I was shopping at Safeway today around 3-4pm and half the store stunk like homeless people not showeded in weeks or roughting meating not stored right this is the second tine i smelled that store smelling that way and that is wrong they are making people sick! I complained to the delivery guy, he stated its the-blood inthe meat that causes that! Well daaaa! That means the meat is BAD/SPOILED! I told him to deal with it! He said its not his problem and that i was right but it not his job! That is the most horrible meat delivery or storage i’ve ever witnessed, as its the second time i’ve, smelled that rotten smell filling the store up in the air at Safeway! I've never smelled in a store before those two times! The man stocking the meat was lying at Safeway in Willits Ca. 95490 in it being okay, its not okay! The Willits CA Safeway is recieving very unhealthy bad meat that has not been properly stored before being delivered or went and goes bad in the truck or the truck is getting bad meat to start with or that Safeways freezer or refrigerator is broken! Ver unhealthy work & shopping to eating enviorment.

I have been shopping at the Safeway nearest me for 5 years. Store number 1663. 20901 N Pima Rd. Scottsdale, AZ. Five years ago it was great but since 2020 it has continuously declined. Bottom line; there are never enough cashiers and shelves are half empty! Most often there is only one cashier. This is not the case when I shop at the Frank Lloyd Wright store or the Safeway at Pinnacle Peak Rd and Scottsdale Road in Scottsdale. AZ.

The only time this store is fully stocked and clean is when management is due to visit! It should be this way every day! What I have noticed at this store is too much management and not enough attention on customer service. If this continues I will drive farther to do my grocery shopping. I have had enough of waiting in a line 5 or more customers long when I can drive 5 or 10 minutes more to get good customer service. Perhaps the managers at the store should start working the cashier lanes since they are too cheap to hire more!

Willingdon and hastings entrance doors on repeated occasions doors not opening properly! I've told cory the gen manager & nothing; in nov last year.

I was waiting for a friend and the safeway yesterday 5pm and many timed doors not opening-opening too slowly. For my times going inside it eas the second set not opening fast enough, almost ran into, had to sliwdown to half pace after seeing the door issue!

Thought you should be aware of the negative reviews. I also agree with some. One is when I place an order online for pick-up and it shows they are out of a particular item or several items in my order, yet I go into the store and they have it. Seems some items they don't won't to allow you to purchase online. My recent delivery experience has been awful. I recently signed up to the Freshpass 30 free trial period. Not impressed. Will not be renewing at end of trial.

On Feb. 6, 2023 I called to inquire about this offer which reads "$25 gift card with a new or transferred pharmacy prescription, plus a $50 gift card for 5 refills". Exclusions listed are for people on Medicare, Medicaid, etc.

I stated I had nearly met all the criteria and the young lady I spoke with said they had no record of my pharmacy transactions. She put me on hold 2 times to confer with someone else. I stated that it appeared that Safeway is discriminating against people on Medicare, etc. The young lady said that was not correct. She said that the only reason I would not receive this offer was that I had not transferred a prescription to Safeway.

I place a online order on Jan 18th received the wrong order tried returning to driver he was rude and drove away staing he was not responsible and contact the store I preced to the online store got no resolution for days no return of funds or redelivery contacted again after several attempts on the 26th got some resolution of a partial refund still in dispute for the rest of my refund and it's now the 30th .

1/24/2023

I purchased 4 packs of meat from the multipack discount as the sign said 4 for $19.95. When I got home and reviewed my receipt, I discovered that I had been charged for each pack separately. I took my receipt back to the store and was told to go back and bring the meat with me which I did. This was my 3rd trip back and forth to the Safeway located on Branch Ave. in Clinton, MD. This time I was given the money which I had been over-charged. I asked if there was any compensation allowed to customers that had this happen? I was told 'no' and that I would need to talk to the morning manager. I asked if there was a complaint form and was told 'no'. I asked if there was a way to complain online and was given 'Safeway.com.' The night manager said that it was not the cashier's error, but the meat department which had not linked the discount in the system so that it would show when the bar code had been scanned. Somebody dropped the 'ball' and I the customer suffered the consequence.

I am a kind 62 year old gentleman, who has been a customer for many years. I am suffering from end-stage terminal COPD, among other infirmities. Needless to say, getting out and around is a significant and difficult undertaking for me. I arrived at the pharmacy on January 19, 2023, at ten minutes to seven in the evening. 7:00 p.m. is the scheduled time for the pharmacy to close. There was a line of 5 people ahead of me. (Which is in no way my fault, nor under my control.) Since my arrival, the Techs at the pick-up window were continuing to deal with the same customer until after 7:00 p.m., at which time they dropped their main counter gate, and proceeded to serve the next customer in line at the pick-up window. Then one of the Techs, (a young Asian lady) left her station, came out, stopped across from me, and over a store display of soft drinks, loudly addressed me by my first name, and singled me out as the last one in line, telling me to "leave"... That they were not going to serve me, and that I needed to come back on the morrow! When I tried to question her, and explain myself, she shouted me down, turned her back on me, and walked away. It was terribly rude, inconsiderate, insulting, and embarrassing! (Yes, I glanced to my left and saw the other four people in line staring at me.) On top of all of the aforementioned, your pharmacy was willfully negligent in providing me my medications. One of which was seriously important and needed. This last being an actual crime, according to the Oregon Board of Pharmacy. Because I am a man of integrity, in the interest of full disclosure, I will be filling a complaint with them also. (I must say that I have never been more offended by the mistreatment I received from your pharmacy, in my 62 years. Especially considering that I've never taken more than 3 minutes to pick up prescriptions from your pharmacy, in all the years that I have been a patron of Safeway. I will likely never understand why I, alone, was picked out for persecution.) I just know that I happened to be on the phone with my pastor when this happened, and have received verification that I handled myself well during the incident. So I most assuredly provided no reason, at any time, for the treatment I received.

On Monday, January the 9th, at approximately 7pm, I was shopping at the Belmont, CA Safeway, on Ralston Avenue.

As usual, I checked my "deals" on the Safeway app. Because there was a great deal on green grapes, and a dollar off on bananas, I checked these items on my list, and placed them in my cart.

There were two other items that were weekly specials that I grabbed, such as buy two Progresso soups and get three free(great deal!), and buy four bags of Lay's chips, for $1.99 each (must buy four).

A previous time when Safeway had the same soup sale, I was charged full price for the soups. I noticed the error at the register, and the cashier immediatley corrected my bill.

This time, I noticed that the soups rang-up correctly, at the buy two, get three free price.

Because there was a long line, I thought to check my receipt, after paying. This was a HUGE mistake.

I stepped away, and realized that I paid full price for grapes, at $3.99 a pound. The "deal" that was checked was for $1.51 a pound. Also, I did not receive $1.00 off my purchase of bananas.

I went back to the cashier, and said that I did not get charged correctly. She directed me to another line. What? She's too busy with other customers to correct an overcharge?

Another cashier came to me, and when I explained that I did not get the discounts "checked" on my Safeway app "list", he asked if I had "just" checked the items.

I responded that I did not just check the items.

I was approached by another employee, who questioned the price of the Lay's chips. I said that there was no issue with the price of the chips.

She responded by saying that I had an attitude, then folded my receipt and handed it back, and then she walked away.

I stood at the end of the register for minutes, while being ignored.

When I asked if anyone was going to help me, I was told, again, that I have an attitude, that the person who walked away was the best person to help, and that no one there wanted to help me.

The cashier, that initially asked if I had just checked the wrongfully charged items to my list, instructed me to return in the morning.

He then added that I had just added the items to my list, and that he saw this happen. This is a lie, on his part.

At this point, I had been overcharged nearly $10, on a $50 bill, and I was told that I had an attitude. I had been accused of adding the wrongfully charged items after paying, and I was shood away without the return of money for the overcharges.

Frustrated with the expectation that I would accept this treatment, and pay full price for the wrongfully charged items, that I had purchased only because of the discount, I got back in line to return the grapes and bananas.

Ha-ha. The person/manager who walked away from me had to return to the register, to approve the return.

She asked if I wanted to return the items, or get the price adjustment. I chose the price adjustment and received $9.59 back.

Pricing issues can be tolerated, and I consider it my responsibility to check my bill for accuracy or errors.

No one, however, should ever have to undergo the unacceptable treatment received tonight.

When I go online to order groceries the site reflects product is available. When my order is ready for pickup the item is listed as out of stock. I would immediately go back to the order site and discover it is showing as available.

This is not professional... It is indicative of what I would expect from a small mom and pop entity.

This happened today. I'm complaining because this is a recurring problem.

You only provide one dealer of distilled water. It is now $2.49/gallon. That is outragious! There are other less expensive brands out there but oh no you have to have the premium ridiculous price of 2.50 for a gallon of water. I'm just about ready to stop shopping with you. The store I frequent also is always out of something I'm shopping for . For the prices you charge you ought to have things in stock. I have lots of other options out there. I'm sorry you have let me down because I have always liked your store.

I will not shop where I am expected to do the job of an employee who is being outsourced by customers just like customer service is being outsourced to the Phillipines. The rotting cukes in the produce dept. and the few unhappy employees and the dangerous winter conditions in your parking lot. After decades of watching the experience decline, I am happy to realize I can go to many other stores and have a downright enjoyable experience at a much lower cost. Meanwhile some old white guy sitting on his fat arse will take home a ridiculous amount of cash for sabotaging the company and putting MORE Americans on the streets without a decent paycheck. Simply put, I am not blind to the decades of a crumbling company and COUNTRY thanks to conservative policies. God Bless America.

Mary Jane Clarke

once a loyal customer

I canceled groceries 12/13/2022, the same day of my order. I followed up on 12/16 & 12/17. Each time I was told it was being processed. Out of frustration, I called this morning. Rep informed me I need to allow seven business days to lapse. A few minutes after call ended I noticed an email that refund was processed today and I should allow an additional five business days to lapse. This is B.S. I'm dealing with a major grocery store, not some corner market.

Safeway has copied the way Fresh Express packages its lettuce shreds but the similarity ends there. On at least 2 occasions, the Safeway lettuce shreds turned brown way before the expiration date. In fact, they weren't even opened and they were brown. This happened at the Walnut Creek Safeway and the Alamo Safeway. The last package had an expiration of 12/26 and it was brown two days ago. Bring back Fresh Express or find fresh lettuce. Waste of money.