Safeway
Reviews and Complaints

I have shopped at this store for over 15 years and within the last year it has spiraled down hill. Yesterday(Wed Sept 7th 2016) was the last straw. When I went to check out I had a 24 beverage pack which I had difficulty lifting onto the counter, altho the Checker (Jose) saw me struggling he did not offer to assist until I asked. He then scanned the price and left it on the counter forcing me to struggle it back into the cart. I should not have to ask twice for help...While bagging he put a bottle of wine in a single thin bag with other very heavy groceries. I didn't notice this until I was in the parking lot and the bag ripped. I also noticed when I got home the groceries were not applied to my Safeway Card. I live out of town and Its too far and I didn't have the time to return. I did call to complain and was on the phone for 3 minutes before customer service answered I timed it, when I asked to speak with the manager I waited another 3 minutes (still timing it) The Manager basically told me he would speak to the checker on Friday (This happened on Wednesday) When I told him I would complain online he told me not to bother because he would be the only one to see it.

My husband and I have been shopping at the same Safeway for over 20 years, Ken Pratt Blvd., Longmont, CO. On the 4th of September we went to the store and encountered dogs! The owners were petting them then handling the produce THEN the dogs were taken out of the cart, set on the floor whereas they peed (sp). The people thought it was funny and just ran their feet through it and laughed THEN went back to shopping! So we changed store to the store on Pace, same problem except with 3 dogs! I can now understand why Safeway is going through such turmoil. Customers do not want to shop where dogs are. I love dogs have two big ones myself, nor do I have a problem with service dogs. But seriously - I terminate my shopping at Safeway!

On August 13th 2016 I went to do my grocery shopping at Safeway in Yakima Washington on 5th ave and mead. My granddaughters and I went to the meat department and were looking at the meat sale. There was a $5.99 tag in front of the meat I was looking at. I asked the man (John Rixie).. working in the meat department if this was the right meat because the price wasn't the sale price. He said ummm no if you look it's the one next to it...i thought how rude but i just ignored his comment. Well then I put it back and grabbed a different one and unbelievably he walks right up next to me and says..YOU DIDNT HAVE TO THROW IT! I looked at him and said what did you say? He turned gave me a dirty look and said you heard me? First off i am a customer and you do not talk to me like that at all! How rude are you. I asked to talk to the manager...(Kevin Follsnsbee)... he comes out of the meat department and says oh well its his word against yours. And they both laughed...is this the way you want your store ran and to be known for? I am blasting all on facebook and everywhere else i possibly can! No one cares about customer service anymore and these two defiantly should not be working for Safeway at all!

As i was checking out with my daughter, who is a 9 month old baby. An old man bagger was talking to me, making small talk. as i looked away putting my groceries up to be scanned, i looked back at the cart and my daughter was making goos and little noises at him, he looked at me and said "That thing was flirting with me" I felt completely disgusted and i did not think it was funny, or at all okay to joke like that. Referring to my daughter as a "thing" I personally will not be shopping there until i am positive that creep does not work there. He was an older man 50-60's. I could not believe my ears that he thought that was funny. Not to mention he was complaining about how many groceries i had bought and how he didn't know how to fit it into my cart.

I called to fill four prescriptions, put in all the info, said the items would be ready after 11 am the next day. I went to pick my prescriptions and was told they couldn't fill it, I asked why, they said it was already filled by some other place but couldn't tell me where. Said I should call my insurance company.

Don't you think a person with enough smarts to be a pharmacist would have enough smarts to call the customer to inform them that there was a problem.

I made a special trip to the store in 110 degree heat just to have her stand in the back, not busy, and yell out, they couldn't fill it.

Went home, called insurance and was told it was an online company but they wouldn't be able to fill it for a few days. Unacceptable as I was two days from being out.

The store was at the
Safeway
pharmacy on Alma school and chandler heights blvd. In chandler, az.

7/12/16

Had to do some late night shopping or go without eggs and milk for breakfast. Chose to shop. Normally I don't shop late at night, but this is Alaska and summer subsistence activities are a priority. I had my 4-year old and 2-year old with me because their dad is working out of town. My 4-year old had to go potty. We walk all the way to the other side of the grocery store and the public rest rooms are locked. I holler, "Is there an employee who can unlock the restroom door? Hello? I need an employee to help me! My little boy is going to pee his pants!" An employee checks through an employee's only area doorway to see who is yelling, pays no mind and goes back to whatever he was doing. Customers look at me like I'm crazy. My son has to go potty bad and I see that the normally locked after hours entrance is unlocked. I take my son outside and instruct him to urinate on the wall beside the doorway. I am humiliated. I go back inside the store to see a young employee. I am angry and inform him my 4-year-old had to pee outside the front entrance and ask for the manager. Other customers are still gawking. The manager and employee both claim they did not hear me yelling. They tell me that there is another bathroom next to the pharmacy way in the back of the other end of the store. The manager apologizes and blames it on the junkies that the store now has to lock their main public restrooms. I leave and abandon my groceries in the store. My 4-year old and 2-year old sons are upset and crying because there were things in the cart they really wanted. My 4-year-old begs me to go back in and buy the groceries. I don't want to ever spend another dollar in that store, but decide to pay for the groceries because I don't want to go on another shopping trip to Walmart. It's late and I'm tired. I decide that I will use the reference number on my receipt and raise awareness that locking the public restrooms is ridiculous. Walmart doesn't lock their restrooms preventing customers from using the bathroom. There are three available restrooms at Walmart for customers and they are never locked to stop customers from using them. Wasilla Safeway management is stupid.

Reference: [protected]

Saturday, June 18, Back of store, Bread Department, Thomas English Muffins marked at $4.39, "Buy One Get one of Equal or Lesser Value Free." Clearly Marked, various assorted 12oz and 13oz Thomas English Muffins. Cashier charged my wife $4.39 each, instead of Buy One Get One Free. After we got home, I noticed that they had cheated us out of $4.39, as they had charged us for each the same reduculously high price for each 12 oz of muffins. That is, the store charged us $.73 for each of 12 muffins, or over $8.78, rather than the $4.39 as advertised. Simple, right? Go back to the store and see the cashier, get a refund of the my $4.39, no big deal, right?

Except the cashier does not take my word for it. She needs to go to the back of the store and CHECK to see if I am not telling the truth, as I seem like I must be a liar to this cheating cashier. She states that the 2nd item I purchased, although priced at $4.39, was NOT available on this promotion. I tried to get her to see the truth, that the price on the product I had chosen was $4.39, makred for sale "buy one of Equal or Lesser Value for FREE." I do admit that I said to her, "You people here at Safeway just do not seem to understand that one someone reads the price and it says get one of equal value Free, that..."
NOTHING! She walks away in a huff, all bent out of shape because I had used the phrase "You People" and she thought I was being rude to her. I was just trying to get her to see that I was only asking for what the sign says. So she begrudgingly gives me back $4.39, like as if I am robbing the store. A Manager comes out to work a Register, so I try to say to him what the sign says, but she says that the other Thomas Muffins are NOT on sale, while clearly, the sign did not say "Except for the Blueberry Muffins" which WERE on sale for $4.39. The cashier comes over and tells the Manager that I was rude to her and that he should lecture me on how to be more polite. I had to leave the store. I need an apology from that rotten store clerk and I need Safeway to stop cheating all the customers who read English.

I purchased an All-American Sub last Friday, 06-10-16, at the Safeway at Hampden and Logan in Denver, Colorado. The crust was crunchy and had hard raised bumps that I believe broke my tooth. I had a filled tooth break while biting into it. The tooth was broken at the outside edge of filling. I have had a hard time contacting Safeway via phone [protected]) to initiate a complaint process. I talked with Jay Hollingsworth, the store manager, the following morning about this situation and all he could recommend was to call the 877 phone number at the bottom of the receipt. I took pictures of the large, ironically, pointed "tooth-like", very hard formation on the remaining bread. This formation must have gone into the middle of the tooth and acted like a splitting wedge to break my tooth. Please advise and contact me via phone or email, [protected], [protected]@cheerful.com. I tried to upload photo of this bread from both my computer and directly from my phone and it said "can't upload photo". I know I can attach it in an email to you, if you give me the contact email and person to call attention to it. Thank you, Marshall Lefford

On May 16 I went for a drug prescription in Safeway pharmacy in fort Washington ! My wife she had a severe surgery and she needed the painkillers immediately. The lady who was working in the pharmacy her name is cecilia b she denied to give me the pills because she said the doctor she wasn't the one she supposed to be! She told me that their kids they were waiting for her in the house and that she was in a hurry!my wife she was in severe pain after a 5 and a half surgery and she couldn't gave me the pills! Not only that when I asked her to bring the prescription tommorrow she told me : I don't promise you anything! When I was leaving and after I explained to her I have a 4 year old daughter and she want to sleep she reply to me: good luck! This woman she is a criminal and she has to be removed ! I hope Safeway company will do the right thing to remove this person !

I went to safeways today and only grab a few items seen a register not real busy and placed my items on the belt I then got told by the person serving me they could not serve me as I was a family member. My heart sunk I thought had I done something wrong like why was she not able to serve me so I headed up to self serve and seen a safeways staff and ask if this was true instead of answering me at first she ask who which made me feel like whats going on I told her who and without saying I am sorry this is our policy she said yes she cant serve you. I felt horrible, discriminated especially when in front of people I had to collect my items from the belt as though I did something wrong and go to another register. I have love safeways for years and had never shop at coles but this had made me feel so uncomfortable I am not sure I want to go back

I entered the Safeway Monopoly game when it started and shopped there so I could collect the tickets. On the last three days I shopped at two Safeway stores, Bonney Lake, WA and Auburn, WA. Both stores were out of tickets. They could not tell me of any local stores that still had tickets. What is the point of having this contest when you don't supply the tools to play? I feel that I have this was a waste of time. I also feel that I was misled to shop at Safeway to participate in this game when the stores knew they did not have tickets available. I believe Safeway and Albertson stores should demand an explanation from the game promoters.

Sincerely,
Diana M. Walton

This is the third or forth time that I have purchased produce from Safeway which turned out to be rotten. Even though the label on the food indicates a later sell by date, the contents of the produce is not edible. This has happened previously with bagged salad, strawberries, sugar snap peas, and apples. Safeway, don't sell food with a false expiration date or food which will expire before the consumer may eat it.

Yesterday 10/03/2016 I purchased Safeway select almond ice cream, 4 pack. Last night I had one before bed, it was as yummy as the first pack I brought last week. Today I had another at 6pm, over half way through whilst enjoying my ice cream I noticed that there was one seemingly piece of almond that wouldn't break between my teeth. Upon pulling it out of my mouth I realised it was not a piece of delicious almond at all, instead it was a piece of wood, or bark, IN MY ICE CREAM! Obviously I am horrified! I have two little sister who easily could have gotten the wood chip instead of me. I have friends who have children that are free to help themselves to our fridge and freezer, one of them could have also easily gotten the wood chip. I am now very paranoid about the remaining two ice creams. They will not be eaten I will most likely throw then away, unless you wish to test them. I expect a recall on all Safeway select almond ice cream.

Flier ad: on sale. Opened to prepare and meat smelled bad. One piece had turned partly brown; this was under the info/price tag. Clever, but short sighted.
Packed on 2/23/16 Sell thru 2/25/16 Purchased on 2/25/16 and opened to prepare immediately upon returning from the store, about 8 minutes. This exact same thing happened about 3 weeks ago, when I had guests...
I have been shopping at this safeway since the 1970's, when it was the old store with the great arched wood beams in the ceiling. I have had this sort of problem occurring for about 3-4 years including: unfrozen items out of the freezer, refrozen lousy ice cream, moldy vegetables at same day of purchase or after1-3 days in fridge (esp. broccoli, 'fresh' strawberries, ) apples and lemons developing rot in 1-2 days, watery tasteless shrimp/crablegs, fruits that go from rock hard to immediate center rot (never ripening), rotten watermelons, oranges, etc. I do not blame the person in produce; she is a busy, focused person who takes pride in her work. These problems have to do with extending shelf life... a call by Upper Mgt.This safeway services Manitou Springs, (5, 000 residents) and the west side of Colorado Springs. From this store there are 3 other grocery stores; King Soopers, 7 minutes; Super King Soopers, 9 minutes; Albertsons, 10 minutes. There is also a full sized Walmart 7 minutes away. All of these alternatives are on the west side of Colorado Springs, and both King Soopers and Albertsons are larger stores with more stock and selection.
I have already stopped doing most of my weekly grocery shopping at safeway. Your store is mostly a well stocked 7/11 convince store to me. Heck, I even joined Costco... If you don't want this store to die, I suggest you take action on this growing problem; I don't believe you are unaware of it, just have a look besides crunching numbers. The upside to all of this is that this store would make a great skate rink, the others are 40 minutes away.

I bought a danish pack for $6.00 assorted .When i got home I took a cherry danish out and bit into it tasty, my second bit hit something hard chipped my tooth .I spit it out a pit.I guess I will seek a attorney.Safeway is not taking the claim .Said no cherry pits are in the cherries, well I got a chip tooth to prove it pictures of danish with pit even though you took the danish pack when I brought it as instructed

After shopping at Safeway, Kensington, #410, 10th St NW, Calgary, I decided to use the self-checkout. The Safeway employee responsible for the self-checkout machines at that time was a Caucasian female, about 5' 8" in height, medium build with long curly blonde hair. The racial profiling occurred between 1:45pm - 1:55 pm on January 31, 2016.

All the machines were being used, none of the self-checkout machines were working. A middle-agedfemale finished using one of the machines, the furtherest way from the female employee I just described. This customer had no problem with the machine, as soon as she finished, the female employee placed a sign on the machine to use the next available one. I was next in line. Once the female prejudiced employee placed that sign on the self-checkout machine, the next available machine was right next to her. I refused to move even though she came up to where I was standing and told me that that check-out was available.

I allowed the lady behind me to use that machine and patiently waited for a machine closest to the main aisle to become available. While I was scanning my items, the machine that had been "closed off" no longer had any problems and was being used. Also with the change in staff at the self-checkout machines, were two female employees I think are from the Philippines.

That racist female Caucasian employee looked at me waiting to use the self-checkout and wanted to "make sure" that I did not "steal" anything.

She should be fired.

Nov 29, 2015 I set up delivery on Nov 25, 2015 to be delivered Nov 29, 2015 between 4 PM and 5 PM I have been shopping at Safeway for over 20 years and I have used the delivery service just starting this year (2015). The first two deliveries were great and no complaints at all. The third delivery was late but I did receive a call saying that they would be 30 min late prior to the end of my delivery window. The fourth delivery was missing items that we were charged for and we had to get a reimbursement, as well as being a little late. The fifth delivery was such a disgusting experience I will not be using the delivery again as well as I will not be a customer of any Safeway anymore. I set up a delivery 4 days in advance and paid the extra $12.95 for an hour window delivery 4 PM to 5 PM. At 5:14 PM Nov 29, 2015 I called customer service and sat on hold for over 8 min until my call was taken. I asked if my delivery was still coming and the customer service rep was not able to provide an answer. He put me on hold to try to call the driver and when he returned to the call with me he said he could not reach the driver and he will not know where he is until the driver receives his voicemail. I asked what could be done due to I have already waited 30 min over my hour window (which I paid extra to have) and his response was there is nothing that can be done. I informed him I had obligations to get to that I will lose money on if I was not able to make it soon. He still could not help me. I then asked to have my delivery changed until later that night so I could still make it to my obligation and not lose my money. His response was he can ask but it will be denied and there is nothing he can do about that. He was unable to change my delivery time, unable to tell me how late the drive was running and unable to provide one solution to help my situation. I asked to have my delivery canceled and he said he could do that but my money has already been taken and it will be 7 to 10 business day before I would get my money back. I then explained that this will not work as I am a single mother of 3 kids and on an extremely tight budget and I do not have the money to cover that loss and my kids need the food for school lunches the next day. Still there is no help provided, other than “I’m sorry and understand your frustration but there is nothing that can be done”. He attempted to call the driver again and was unsuccessful and once again did nothing to help. I at that point asked if he could at least refund my delivery charge, he said he could take care of that (still have not seen that refund). At 5:36 PM I finally received a call from the driver saying he could be to my house between 6:15 PM and 7:15 PM. I explained that did not work and the driver was nice and said he would come after I was able to get back. David (who was very nice) finally delivered by groceries at 9:15 PM that evening. He informed me that the drivers do all of their calls when they are running behind (but they are unable to use phones when driving) and that they have been behind for 2 days and extremely backed up. I do not know all the items missing due to my receipt not being provided at delivery. I do know a few items that were not delivered but I am not able to find out if I was charged for the items I ordered but not delivered. I did send an email to customer service first thing the next morning asking for my receipt to be emailed and have yet to hear anything from them. When I do get my receipt I will be checking what I was charged for and what was actually delivered. (I have been charged for items not received so I am going off of actually service provided before) Take away frustrations – - Why have customer service that can do absolutely nothing? - Why have the drivers make their own calls when they can’t use a phone when driving? This makes absolutely no logical sense at all and makes for the worst delivery service I have ever had. - If you know your deliveries have been late the last 2 days why didn’t anyone call the customers to let them know? - Why did I have to ask for my delivery charge to be refunded? That is standard customer service to offer the money paid for a service that was not performed back to the customer. The fact that it isn’t an automatic policy shows that there is no integrity in the company or care for the customer. - 3 times out of 5 my deliveries were late. This shows a lack of competence in the delivery system - Why am I charged for items not delivered? This system is a complete joke and has managed to destroy any like for Safeway.

I asked the company Safeway Wrecking Corp to provide the dumpster. They brought it and when their driver was in my house, he told me that he could take all these windows and remove them as well. I agreed and after he took them away, I called to the company and asked someone to come and pick their dumpster, because I didn’t need it anymore. To my surprise, no one replied. Their behaviour was strange and unexplainable.