Sally Beauty Supply
Reviews and Complaints

Well I worked for Sally Beauty Supply in Bloomsburg, Pa and I loved it there. The manager there was awesome and our DM was as well. I unfortinately am no longer working there but did not have anything to do with the management. At that store the customer is ALWAYS RIGHT! no matter what the problem they will fix it so not all Sally Beauty Supply stores are bad!

you think thats bad well my DM was always drunk when she visited our stores and sallys did nothing about till it got so bad she stole lots of product from them! she was the worst DM I have ever had in my career! I think service is bad because sally pay there employees so little and they dont care about their employees either! it starts at the head and flows down to the employees!

I came in to return two products of which I have only used once and hated. The manager at the spring TX location was extremely rude and unprofessional. She did not want to do a return and refund on my items. She was blaming me for the products not working out and said there's nothing wrong with the products. I was insulted and that is why I will continue shopping at the sallys in humble although it is a lot further away and I live in spring I will never step foot into the spring location again. If you want to be treated with no respect and have bad customer service make sure to come to the sallys located in spring TX.

Previous letter is from Pennsylvania, sorry.

Nasty Sasha and her co worker was extermely rude at the new store in Montgomery. Very nasty very bad customer service!

MONTGOMERY
NEW LOCATION
2770 Eastern Blvd.
[protected]

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I find it hard to believe that they picked up the phone, you told them about your issue, and they just started laughing. I think there is a little more to this story.

First don't ever use a debit card, use a CREDIT card for purchases like this. You can call the card company and file a complaint so the charges will be corrected or removed. In your case keeping the receipt would prove you didn't purchase that amount. Show the store a photostat of the original - don't let them get hands on the original - and file claim in small claims court if they don't correct it.

In general as an employee were not profession on hair colors or the process of how to do it. We do assist in helping you how to find what your looking for along with showing you new product and telling you what they do for you. We do not choose the color nor the developer for you, we can only explain that with the high developer the lighter you hair get and the lower developer keeps it dark. We have a kit that remove hair color if you decide to change you hair back to what it was alone with bleaching if your hair is too dark and you want it lighter and toner to take away brassiness out of the hair. Even though all the boxes have direction on then to tell us what developer number to use and for how long to keep it. But we all fail to read direction and follow instruction that's on the box. It is very easy to blame anyone then to take responsibility for our own action. We are hard working people like everyone, we try are hardest to assist everybody with there needs even though some customer are rude, snobby, inpatient and ungrateful.

everyone's hair reacts different to colors, if you have been coloring your own hair for the length of time you said you should know to read directions and know what developer to use since the directions are on the box that the color is in. Sounds like the color you picked was the problem not the developer, the developer would not change a auburn color to black

Well if you ''say'' you have been coloring your hair for sometime now...then you SHOULD have read the directions throughly...All of sallys hair color tells you the type of developer to use..and most of the time its a 20 volume...So partically its your fault if you just went ahead and poured your color and developer into an application bottle rather then reading the directions for yourself then taking an employees advice..we all make mistakes wither a person works in retail or not.

Agree with the above comment, go back to the Sally store and they should issue you a replacement card
right there in the store.. Alls they have to do is call in to home office if the number can not be read,
and you are set. This is a simple solution.

The store has new cards there, Go back in and fill out another form, Only a licensed pro gets a different discount, Beauty club cards are different. It, s better to update your information.

your card in NOT a wholesale discount card LMFAO

Noooo! Don't post your personal information here for all the world to see! You could end up with problems much bigger than a cracked frequent shopper card if someone gets hold of your info! This website has nothing to do with the company you seek resolution from, no one here can help you (unless the right person at SBS happens across your post and goes out of their way to assist). You need go contact them instead of the complaints board. Go here - http://www.sallybeauty.com/Contact-Us/CS_CONTACT_US, default, pg.html

Geeze.

I was targeted at a Sally's in Louisville, Kentucky as soon as I walked into the store. A white lady was at counter waiting to be checked out. The employee asked me did I need help I told her no. The other lady asked can you help me instead she told her someone will be up there shortly. I then went on to find what I had come for which was a flat iron. I then decided to get a comb for my blow dryer. After getting my items I needed to put them down on an empty shelf so I could find my coupon off of my phone. The employee comes around the corner and asks me what you did with the flat iron. I reached down on the shelf and was attempting to hand it to her and she snatched it from my hand. We exchanged words and I walked toward the front of the store I still had the blow dryer comb in my hand. I threw it over my shoulder and she was right behind me and it hit her she then hit me in my arm I let the store and returned with my mother after I called police. I had never acted like I was trying to steal anything and to be targeted by a racist employee is not acceptable. Location 1925 S. Hurstbourne Lane Louisville, KY.

So I called in the Ahoskie, NC Store today. The person on the other end of the phone sounded like she was straight from ghettoville. I asked her if they sold a certain product and her response with attitude was " Do we sale what?" When I repeated it slowly for her to comprehend she still didn't have a clue what I was talking about, but someone in the back ground heard her try to say the words and they told her they did carry it. So she "yeah" we get it then I asked her it they had any in the store, without even checking to see she says with attitude again "yeah we got some". I wanted to confirm that they did have it in the store so i repeated "you do have it in? This time with more emphasis she repeated "YEAH". I just said wow and hung the phone up. Talk about no phone etiquette. I will definitely not be going to that location to purchase anything.

It's amazing to me how when someone complains about racism, whites are always the 1st to accuse the accused of lying, using the race care or turn it around to make it about them. It still does'nt change the fact that some black folks are profiled in Sally's, like I was yesterday. They never ONCE would admit that some if not most of their people are flat out racist, like the Sally's clerk I dealt with yesterday. I've shopped at Sally's enough times in my lifetime to know that what happened yesterday, made it my last time shopping there ever again. White customers came into the store & declined help, they were not followed & constantly watched like I was. They were free to roam the store. How do I know? Sally's is a small store, anyone & anything can be seen or heard, especially with mirrors in the celing. I watched myself to see if the clerk would move from her spot of watching me, when whites walked around the store. No, she did'nt. I was shopping in the store for almost an hour, with a basket full of items. If I was going to shoplift, I would'nt have stayed that long for someone to catch me. Within in that time, when 2 other black females came into the store, she left from watching me to follow them. I got the rest of my items & proceed to checkout by a different clerk.

LOL-WHAT A JOKE! I too, am a sallys employee, and it is our job to watch everyone that walks in that front door regardless of their race, height, weight, hair color or shoe size! DUHHH- if I dont do my job then I get FIRED! Then I get to go sit in the unemployment line and collect food stamps.
I am white and my manager is black. She continually talks to her "girlz" on her cell phone all day long, and uses the word [censor] all the time! She will say to her friends "Whats goin on tonight [censor]?", "[censored]tttt [censor], who you callin [censor]...[censor]?! Its a common word that comes from her mouth, but GOD forbid if a white person says "The N word", oh dear lord then we are screwed! Game on..."The white man is discriminating against me-Im gonna sue you". THATS A BUNCH OF CRAP! I have worked and dam near ran our store for 2 1/2 years and my manager sits back and kicks her feet up while I do a majority of the work and yet she accepts ALL of the praise-like she did it herself! Who does that? Thats lying! Give credit where credit is due. She tried to hire a girl who worked there for 1 month as a assistant manager-yes she was black- and had no cosmotology skills or training and was nowhere even close to being qualified for such a position! ALL of our customers HATE her and LOVE me and tell me on a daily basis that I should be the manager. She would die before she gave a white woman the opportunity to advance and better herself! THAT IS DISCRIMINATION! I am a licensed cosmotologist AND a Certified State Instructor-yet she refuses to recommend me as a assistant manager! Oh BTW- the lil black girl that she tried to make her assistant manager got FIRED for smoking weed while on the job, as well as having sex with her boyfriend in our store bathroom! Maybe I should call "The Cochran Firm"!
For the record...I cant even tell you how many black people walk into our store and when I do my job and genuinelly ask them if there is any way I can help them, respond to me by making a very rasist comment such as "No, YOU cant help me, you dont know nothing about black hair!". They will walk around the corner and ask a black associate where something is located! THAT is discrimination! 99.9% of the time I can asnswer a black hair care question and show them where it is located. Many times black women will come in our store and treat me like a peice of crap for no reason and display a very nasty attitude, yet play it cool with a black associate. Sounds to me like THEY are the ones who have a problem with white people and are the real racists! Would they still ASSUME that I was a racist if they knew that I was married to a black man, and had black children? STOP BEING HYPOCRITS! Thats trifflin!

To the comment above you are responding so defensively, you do not have to be someone who is "broke" to steal. I have come across many different kinds of people that have attempted to steal and have been caught. Some of those people are people that would not necessarily act suspicious or assume they would steal, because of their appearance.
And yes, i agree with the other employee. If you are not attempting to steal it really would not be an issue if we were watching. Because if you were NOT stealing you would not even notice an employee watching you, unless your intentions are other wise than it would be an issue. I guess i can see your point if I went into a store and I shop around, then i put it in my mind that all employees are watching me i guess i would be complaining as well that i am being profiled. And if you have ever worked in retail we do have to watch for suspicious behavior its not only a sally beauty thing its a RETAIL thing.
It does not matter if you are in the Pharmaceutical business or a cashier, truck driver, or a dog walker regardless of the fact if you have intent to steal you will be watched. But if not really whats the big deal. Do not allow this to get to you I am sure this is not the only place that does this, you probably only notice it more because the stores are a lot smaller. So it seems more personal that they constantly ask if your finding everything alright. I do not mean to sound like i am trying to be rude but this is what it is, we just do our job if it is such an issue than you should contact their manager.

Sally Employee said:

"Maybe you are stealing or acting suspicious. If you're watching enough to notice the employees are watching you, then you probably do look suspicous to them..."

Excuse me? Um, if I'm a thief, then I can't rightly complain now can I because it would apply justly, right? No honey, I'm nobody's thief. Suspicious behavior? How so? I walk into the store and shop like anybody else. How on earth would you say such without having even met me? Having shopped at Sally's is the only thing you know about me. Pharmaceutical people do not need to steal Sally Beauty Supply products sweetheart. I wouldn't know what a thief looks like, if I owned a store. Passing judgement like this is exactly what I'm talking about...profiling. Carry on.

Nails and hair are highest theft at the store I work at as well. I don't profile anyone. But if you are noticing enough that they are watching you, then they probably think you are stealing. Sometimes you will get asked by many workers if you are doing okay, because we are taught to ask every person if they want to see a sales flyer, how they are going and if they have any questions, and often times one person gets asked by many. And I am so sick of hearing it's a racial thing, it's not. If I think someone is acting suspicious I watch them. Next time you get asked twice in a row, ask a question about something you are looking at and then ask if you can put whatever you have in your hands up at the counter until you are done in the store, if they still repeatidly ask you then it's profiling. Other wise they should back off a little and not ask so often.

I agree with sallys employee not a certain race steals. It can be any race of people who steal.

Nails are also high theft. That's why you were watched there. We ask everyone if they need help finding anything, because most people do but don't want to ask. I hate it when people try to blame stuff on race. If it was my store, I would've watched you too, because you were in a high theft section. I know better than to think only a certain race steals and you should too.

Sounds like you are being paranoid. Are you going around hair or something? Because hair is a hot zone and ALL PEOPLE in the hair have to be watched because too many stupid people try to steal the hair. Sorry you feel out singled out, but you aren't. Looks like the sales associates are doing their job. Maybe you are stealing or acting suspicious. If you're watching enough to notice the employees are watching you, then you probably do look suspicous to them...

It's company policy now , that there is no price matching. If someone is matching there breaking policy.

I understand what ur saying but on Aug 29 I shopped at Sally's in Prattville, Al and they had a sign up buy 2 get 1 free so I got what was on the picture took it up to the counter and the sales person said it was wrong and she stated maybe a customer place the label there even if I thought that you took care of. Your customer she went and asked the "store manager" she said no she could do that and didn't even bother to come from the back...now I work in retail and we always take care of the hand that feeds us because without our customer we dont have a job so get with it Sally

Maybe the Sally's you went to didn't have all their stuff together, but it has to be a local add within a 100 mile radius of the city of the Sally's you are going to. No catalog or web site prices for national chains are honored, probably because of shipping and sales tax differences, but the local ads will be price matched. I do price matching all the time at the Sally's I work at. We don't practice anything illegal and this has nothing to do with bait and switch. Bait and switch is where you claim to have a product on sale and then when the customer comes in, you just happen to be out of that product (purposely) and then try to get the custmer to buy a more expensive brand.

The worst customer service ever. They over charged our credit card and the only way they could rectify the situation was to refund the money back on our card and recharge the correct amount. I checked my online banking and there were 2 charges and they were holding my money for those 2 charges. I called and the manager told me we will see the refund in 72 hours. That is 3 days you are holding my money because of a mistake you made. I called customer service and they were rude and unkind. The District Manager Karen called and she was nice but never offered me anything for my trouble. The worst!

I worked at Sally's and it is the worst company ever to work for! My DM was always drunk when she came to the store! one of my employees came in smelling like marijuana told my DM she said she would handle it well she was to drunk to handle anything! Sally's suck big time! pay sucks!, , , , corporate sucks too! if you know of anyone that has been fired wrongfully please leave a message, , , if its you r fault don't bother im talking about wrongful termination only...