Samsung
Reviews and Complaints

I bought a Samsung TV in November 2020. It was not hooked up until I moved into my house in April 2021. Since that date the TV drops WIFI and has to be direct connected in order to keep WIFI. I have had techs out from my internet company and techs out from Samsung. I have verified my problem is not with my WIFI as I have hooked up 3 other TVs and have had no problems. The technicians from Samsung who come out have gone through the same motions with the same outcome, the TV drops the WIFI! This is ridiculous! I cannot understand why I just cannot get a new TV as there clearly is an issue with this on. Both Samsung technicians have replaced the WIFI card with no luck. Sadly if I don't get resolution to this soon, I will never buy another Samsung product.

Hi,

I have a friend of my relative that was forced to resign her position at samsung as front desk, and all because she does not want to put in vaccine into her body. This is not the way to treat human being by forcing any substance or get them to lose their job, and not be able to provide for the family. I was long term samsung product customer, now I will return all the products and never buy samsung again. If this tyranny does not stop, you lost customer, and all my relatives/friends.. I will also make sure to post this on any online account I have. So think about it...I am just one of those out of million of customers..

Thanks

7/15 I called Samsung and got Ruben, (his baby was screaming in the background). The bleach dispenser is retaining or storing bleach even after several loads without bleach. The dispenser is depositing bleach in subsequent loads of colored clothing! I have clothes that have been ruined. He said I would be reimbursed! The fabric softener compartment and bleach dispenser both retain fluid! That is the problem. Since they were going to be here anyway, I also asked for a quote to replace the silvercare kit. He scheduled a tech with A&E. #[protected]. On 7/27 The tech looked into the dispenser drawer, all around the drawer around the drum and door & ran a load. He spent quite a bit of time with the dispenser. I asked him if he couldn't blow air into it to force all of the bleach out? He said no, it is gravity fed. He quoted and I declined the $446.33 silvercare kit. I paid $95.68 for the service call for the dispenser repair assuming it was fixed. Last evening I ran a load of red towels, one of which is ruined with bleach.

Today I called A&E . They would not send another tech without another fee because "I declined the quote". They said I will have to pay for another service call since the first call had nothing to do with the bleach dispenser!
Their notes from Samsung did not tell them the service call was because of the bleach dispenser retaining water. They said he didn't work on that! Ask him! That is what the service call was for! A&E said Samsung notes to A&E state that clothes were ruined, no mention of bleach!

I then called Samsung to complain. Spent over an hour on the phone with Marie to file my complaint. With her on hold, I went to the washer, pulled out the drawer and again found the dispenser full of water that ran into the washer as soon as I pulled out the drawer. I text her photos of the ruined sheets. She also said I should be reimbursed and scheduled a new service call. She was going to include all the notes and photos.

Assurian called me to set up an appointment. They only knew there is a problem with a Samsung washer. Again there was no mention of the bleach or the reason for the service call. Assurian said I will have to pay for their service, that A&E should be responsible. Marie neglected to tell them what the service call was for, again no mention of the bleach dispenser. They know nothing except Samsung washer repair.

I now have two very expensive black sheets, a golf shirt from Gstaad, Switzerland, which will NEVER be replaced and now a red towel all with bleach stains.

Can you get my washer fixed or not? I am getting the impression that you cannot fix it! Don't you record service calls? Please check my calls.

Thank you,

Christine Jones, 11 Clare Street Sylvania NSW 2224 TICKET NO [protected]. Mobile [protected] and [protected].

I wish to place a complaint against Vodafone/Samsung in regard to the above Ticket number. I purchased an Upgrade on 5 July 2021 via Vodafone from Samsung Galaxy FE to Samsung Galaxy Note 20 ULTRA. From the day I opened the new device and smart-switched all data from previous device to new device, I experienced no microphone/speaker sound, therefore having to switch on speaker in order to hear the person on other end. I was advised by Vodafone to book appointment at local store, Miranda, Westfield, 2228 Sydney 24 July at 12.30pm, which was risky, as my area was under Covid Lockdown and under restrictions not to leave home unless work-related or Emergency. I was also working so limited to appointments to Vodafone.

On attending this store at Miranda, the staff of 2 men, had NO knowledge of Samsung and they advised me that they only had Apple knowledge only (not Samsung which I found absurd and inappropriate and therefore had no product knowledge of Samsung despite working in a Vodafone store with many products?) They did not want to touch/test my device due to Covid and I was advised that brand new device would have to be sent away with a 2 week turnaround to be assessed (with no replacement device), or alternatively attend Harvey Norman, Caringbah 2229, who are a Samsung Repair Authorized Centre, with a 2 day turnaround option). As I had no device at home to insert Sim Card, I opted for Harvey Norman with the shorter turnaround and deal with no device for this time . In fact, it was 5 days before my device was returned to me, with a fault in the device confirmed, which was repaired! I attended the Vodafone store, Miranda on 31 July at 10.30am to make a complaint. I was basically informed that there was nothing that I could pursue in terms of compensation for the inconvenience placed on me, and the fact that I was sent a faulty device in the first instance.

I have been a long-term Vodafone/Samsung mobile customer since Vodafone were introduced but after this experience, I am reluctant to update to Samsung in the future, instead maybe changing to Apple where the reviews are outstanding and therefore changing over to a new Provider.

My colleague and my cousin are long-term Apple users and when they both experienced problems, even after 6 months, the device was replaced instantly, which shows extreme professionalism from Apple as apposed to Samsung.

Vodafone Call Centre, on the other hand had not offered me that option on a brand new device, instead inconveniencing me for one week (with no device on hand), but instead offered me a $25 credit? which I consider disgraceful, taking into account that I was sent a factory faulty device before I even opened the seal on the brand new device box.

I am disgusted, stressed, frustrated and disappointed with Samsung and Vodafone for placing this stress onto myself, a customer who has been loyal for a long period of time. I am contracted to Vodafone with this new, initially faulty device, but when the time arises near expiry of contract, I will transfer over to Apple and not contract to Vodafone or Samsung . I have nothing but disrespect for this experience. If I were to purchase a faulty product of any product, I would head back to place of purchase for a refund or replacement, but this was not the case with a FAULTY EXPENSIVE SAMSUNG DEVICE, with no-one taking responsibility. I was not even given the respect of receiving a confirmation of conversation email from my Samsung Customer Service Officer today whom I spoke with at around 11.15pm 2 August 2021 today, which amount to around 45 minutes of my time, as promised, to confirm this complaint. I am very, very disappointed from all aspects of this experience.

To finalize this complaint and email, I will never recommend Samsung nor Vodafone to family members or friends in the future, as this has been nothing but a disgrace and very disrespectful experience. I may also contact the Department of Fair Trading to resolve this issue.

Have a great day!

Christine Jones

I bought this refrigerator on November 29, 2017 from Lowes. This March, the top Ice Maker gave out and doesnt make Ice anymore. I had a repair man out to fix it and it would cost $600.00. I bought the refrigerator for $1594.95. I have not fixed it and I dont plan on doing so. I have read the reviews now and Samsung should be brought into a Class Action Lawsuit for piss poor items they are selling.

I spoke to a Technical support advisor and she was suppose to look at the matter of specific internet browsers being blocked up. I mentioned my phone beig tampered with routinely. It had been remotely accessed. I told her specific browsers were being blocked up and that there was absolutely nothing wrong with my browser whatsoever.

I assumed this was related to things GCHQ do and the Pegasus situation where they track and tamper with the deviced of those considered activists. I realised she kept trying to delete things as she said she'd put me on hold so I had to qucikly undo what she did (it felt like technical rape). She did this under my nose as she said she'd speak to her colleague. The evidence of my browser being blocked up was obvious and she qucikly deleted that even after I asked if anything would be deleted. She didn't even know the answer to this but went ahead anyway. Those blocked up browsers were evidence of what I dealt with because they were also the exact same websites blocked up on my computer and phone which were two specific sites. I need my bookmarks and svaed pages restored and I want that idiot fired. She was going through my phinentrying to delete things I asked her not to whilst saying she was on hold. She lied and deleted my browser intentionally. I want conpensationnfor the distress caused. Thise save pages were directly linked wnd crucial to my business.

Ref [protected]

Dishwasher is less than 3 years old. It has started rusting out. Samsung states it's not in Warranty.
Well I'll never buy another Samsung product and do my best to let everyone know their products are crap

I would like to share my horrible experience with Egypt customer service team, 1st the reason i'm addressing such complain to UAE as Egypt falls under this region and I dont trust the local team in Egypt.

I raised maintenance request on July 15th for my fridge in different city than Cairo where I live, they confirmed the visit will be on 18th of July, I was supposed to leave the city in which the fridge is located on 16th and when they confirmed the date, I stayed till 18th just for the sake of the visit, maintenance team has cancelled the visit on the same day of the visit [18th of July] without notifying me before hand so I can go back to Cairo. Here are some facts;
1. Local team claimed that they tried to reach out for me on the 17th and I didnt receive any calls.
2. I called customer service on the 17th to ask the maintenance team to call me to discuss the failure in the fridge and no one has mentioned that the visit will be cancelled.
3. The whole team was talking in a very rude way and they dont have the know how to serve nervous customer, team members names [ Mohamed -
complaint supervisor, Yasmine - call center agent - Faten call center agent and Engy - call center agent.
4. I called customer service on the 18th morning [3 times to follow up] and still I was not informed by the cancellation.
5. Instead of working to fix the problem, they kept defending themselves and repeat the statement of "we will not be able to do anything till next week after Eid".
6. Minimum customer rights is to know about the cancellation 1 day in advance.
7. There is a lot of facts that I would like to share with someone more senior and more educated about customer service.
8. The whole team doesnt know how to serve customers and they no nothing about customer service.
9. The whole vacation for my family was screwed because of the messy process of the local team.
10. No one admitted that it is the teams fault which is the minimum that should have been done.

My request # [protected]
Email : [protected]@gmail.com

Entire top of my machine is completely rotten in the area of the bleach pocket. I do not understand how it would rot this much if even a little was splashed. I have a hole that is completely through my machine. I use non splash name brand bleach maybe once a month. I'm always very careful. This washer is used by one person. One person house hold.

I bought this phone for 6666 Egyptian pounds
It comes with the largest phone battery in the world 7000 mah and the battery doesn't last the day with me. Not to mention how badly the phone heats up and lags just while charging it or playing any video game. I went to ra'a a lot of times they did nothing, I complained about this phone from the first month I got. It's been 4 months now and I haven't used my phone for over 2 weeks cause it's always been in the repair center which did nothing.

Call me at [protected]

I purchased a new samsung galaxy S20 FE and I was told a charger was included. I only got a useless cube with no wire for a charger. I was told they did not carry the wire I needed so now im stuck with a useless $1200 phone I cant charge. Its terrible that you take advantage of consumers these days where many are struggling during the pandemic. Im a professional bus driver making a return after months of no work in the tourism industry and now im starting to get work and need a reliable phone and im dealing with this. Thanks for nothing I will make sure my next phone is not samsung

We bought our refrigerator/freezer on [protected] from home Depot Store 3817 in Strongsville, OH. The ice maker is constantly freezing up and I have to take everything out to defrost the ice maker. I have had a repairman come out twice and it keeps icing up after that. I haven't called lately because my warranty (1year) is no longer .
this issue is constant and I am not happy with the refrigerator.

Less than a year old, upper nozzle broke and Samsung says it's physical Damage and won't cover the cost of replacement.

Appliance Center of ME decided that a nozzle that can't be reached was damaged physically.

When I called Samsung, they said that the technician diagnosed it as physical damage and the warranty doesn't cover that type of damage.

The phone cost $1200. It had a protective case on and fell 6 inches against a thin piece of aluminum and the screen cracked. Samsung would not allow a broken screen trade-in, plus money, for a new phone.
A new screen cost $350 plus $40 labor.
A month later, the S21 Ultra stopped reading its SIM card. I sent it to Samsung for a warranty repair. They said it was out of warranty because there was liquid damage, and it would cost me $750 to repair!
Samsung claims this phone has an IP rating of 6/8. They're lying, because the phone was never submerged, and it got splashed a couple of times.
I regret buying the Galaxy S21 Ultra, and Samsung merely goes through the motions of "customer service".

I have been a loyal customer to Samsung ever since my first phone and this has been the worst experience with support I have every received. To break down the incident this is what happened.

-My phone restarts randomly still under warranty and purchased directly from samsung (several times a day)
-I use Samsung resources to rectify the issue (all troubleshooting including calling tech support) and the issue is NOT RESOLVED
-I call Samsung support and am on the line for 2+ hours, I go up several supervisors and then managers and receive no solution. The agent tells me I have to send in my phone (which means go without a phone for 7-10 days which is not practical)
-I purchase a phone on the samsung website using the try now pay later and then ship out my phone to the repair center (I planned to return the phone once my phone was retrieved to not have to pay anything out of pocket while still having a phone)
-I ship out the broken phone and it reaches the repair center and they "repair" the device and ship it back out and say there is no issue
-I call the repair center and ask them "if there is the issue will I be able to receive a replacement phone and only have to return the broken phone after i receive the replacement?" THE AGENT THEN SAYS "I will put that in my notes and make sure that happens since we did inspect the phone and we did verify it that there was no issue. (my thinking is, if you trust your techs you only need them to see it once, otherwise are you calling your repair center incapable?)
-I received the "repaired" phone (the phone i purchased on samsung's website using the try now pay later program had no issues and both phones had the same settings which confirms the issue is just with my phone) and the phone has no issues for a couple days.
-Several days later the same issue occurs and I am by this point absolutely frustrated so I contact support in hopes of a solution. I call and inform support that the issue continues and support says "you must send in the device again so that our repair center may inspect it and it can be resolved, replaced or refunded" I then ask to speak to the supervisor and then the manager and all of them provide the same "solution" so then I ask to be transferred to a higher department. I am transferred to Case Management Department where there the same progression up the position ladder continues and I reach management where I am told AGAIN "you must send in the phone and we must diagnose the issue" which means I have to go WITHOUT a phone again to help samsung fix THEIR issue since their team is incapable of doing so. I was provided with NO OTHER OPTION.

As a lifelong, dedicated samsung customer who I have recommended and switched several people to, I am regretting all of that because of this horrible experience. I HAVE ALL THE NAMES OF PEOPLE I SPOKE TO. I want a solution to this issue and I want this to be resolved as a customer who has put a lot of money into a company who is supposed to provide me with a phone not take it away. AGAIN, SAMSUNG IS SUPPOSED TO PROVIDE ME WITH A PHONE NOT TAKE IT AWAY. This is the worst experience and I am very disappointed with the experience I have received from Samsung, if this is not handled properly and efficiently I will ensure to never do business with Samsung again and also ensure others hear about this on social media and every review outlet I can find.

I expect this to be resolved soon and efficiently. Figure this out, Samsung, I have relied on you for a while, don't let a dedicated customer down.

2 month old fridge bought at the brick Samsung started not cooling fully 10 days ago contacted them on the 27 june they gave me a 24 to 48 hr time line for service call. phoned them back gave me the service centers number called them they wouldn't come to far they said. called Samsung back gave me another service center called them 24hrs latter they wouldn't come to far . call Samsung back told them i want a new refrigerator they said no they would contact anther service center and call me back latter that day on the 30th. never heard from them. talked on chat line today they said that they would email me nothing yet.

I have tried 4-6 times to have your so called "experts" help me get the TV and the sound system work in combination. It works for the day and than I turn on the System the next day and I have nothing that works. I have requested to have one of your "Samsung Care's" mobile units come to my home and NO ONE will help me, WHY? I have nothing but samsung equipment in my home 3 tv's and refrigerator ect ect I am really sad and disappointed in Samsung NO SERVICE! I used to BRAG on your product's but I think I will go Back to SONY or LG. I am gosh Darn tired of your Customer NO SERVICE! May I talk to a REAL PERSON who CARES about ME and my ISSUES?

Steven M, Tillis [protected] golfin.[protected]@yahoo.com

This is your last chance for romance? LOL

Hello, I recently purchased s21 ultra and unfortunately as soon as I've pickup my new phone, I received an email from my company saying they already bought me a phone so i had to return mine. Upon returning the phone I've learned that my trade in was forfeited and I cannot get my tradein(my iphone6) back but also they bought SPC card on my behalf without my knowledge which is also non refundable. So in the end I'm out of iphone 6 and SPC card which they could of gave it to me for use since I've paid for it.
?! So this really ticked me off. First of all why would they have me paid for the phone at Yorkdale mall and have me go the other side of town to pickup the phone? Why not just say we're out of inventory but pls go directly to other mall and pickup? Also why are they spending my money for things I was not aware of and adding to my invoice? I've called your customer service number and after 2 hrs and 3 transfers last agent tells me nobody in that office is interested in talking to me about this and his advice is go back to yorkdale and deal with the manager I've already argued with. This is literally his words! Why bother have customer call this number for these kind of response and no help!
If you look at my account you'll see that I buy a new phone every year and I am loyal Samsung customer. I don't want special treatment, just fair decent customer service. And this experience should not of happened. Very disappointed... Jay Son ([protected]@protonmail.com)

The watch was purchased by my wife for Christmas 2019. The watch now doesn't work. I sent it in to be repaired and the cost is more then it would be to buy a new watch. I just feel the watch should have lasted longer.

Poor representation of Samsung by support staff.

Support staff have poor communication skills.

No follow-through on support or acknowledgement of customer's concerns.

No empathy or concern of any kind over poor treatment of customer needing support.

Unacceptable delays in responding to queries.

No response within promised time frame.

No attempt to apologize for the above.