Samsung
Reviews and Complaints

when I attach my handsfree My music player stops after few seconds while I do another work on my mobile

The picture on my two year old plasma tv suddenly went black and will not return. A google search of this reveals that this problem is really common. I was very pleased with my first call to customer service (Though it took 45 minutes for me to get through). The representative told me that samsung would repair the tv for me if the problem was the same mechanical issues as the others and not due to physical damage or otherwise a result of mistreatment. I assured him the product was pristine and waited for the promised call from the local service tech. Upon speaking with the service tech, I was informed that the diagnostic would cost me $125. I stated that this was not explained to me and was told I needed to call samsung once more. When I did, I was told the company does not cover diagnostics and that samsung is not bound by the representations of their service reps. I asked to speak to a superior and was provided contact information for the office of the president. Surprisingly, I was contacted the day after my initial email to the president's office. Unsurprisingly, the president's office is just another call center. Shockingly, the person I spoke with, sean finnerty, very rudely told me samsung would not cover the diagnostic or the repair (Even if it's shown to not be my fault). I asked for contact information for the superior and was denied. I explained that I was not impressed with the company's consumer inquiry workflow and would like to write a letter in an attempt to affect change (Futile, I know). Sean told me the "goal of affecting change is not available to you. "

Not only did the company not acknowledge that my issue was common (One representative even told me that plasma televisions do not have capacitors, which mine definitely does) , they did so in the rudest way. Prior to this event I was an advocate of samsung. I own multiple samsung tvs and other products and have convinced many friends to purchase samsung tvs.In part, my recommendations were out of a random affinity for south korea and the wonderful people of that country and a misplaced confidence in any of its products. Following this surprisingly ugly ordeal, I will no longer purchase samsung and intend on screaming from the mountain tops my customer service horror story.

After six weeks my Galaxy Tablet stopped running apps, would not uninstall apps and would not reset to factory settings. After much time on the phone with Sprint tech support, the issue was unresolved and was transferred to Samsung service (in India). As Samsung considers the Tablet a computer rather that a phone, it could not be replaced and must be sent to the service center for repair. The entire process took only six days. However, it was returned in the exact same condition as it was when sent to Texas. After another lengthy phone call to Samsung, I was forced to request another RMA and shipped it back the same day as it was received. I was also promised by customer service in the US (after being transferred from India) that although shipping could not be expedited, the repair could be. The Samsung website provides service tracking by RMA # which is helpful. For this repair, I was not able to track the progress or even confirm the service center's receipt. One week later, I found that Samsung was in the process of changing their service software and a new RMA # had been assigned to my repair. In short, from April 5th through April 22nd, Samsung was unable to tell me what was happening with my repair nor could they tell me where the Tablet was. This is supposed to be a 5-7 day process that had stretched into a two and one-half weeks with no one able to tell me if the Tablet was even at the service facility. Finally, on April 23rd I received an e-mail stating that a UPS shipping label had been produced. After checking every day on the progress of delivery, the Tablet was finally shipped out on the 26th. The normal delivery time from the service center in Texas to my business in Oklahoma is one day. Why it took so long is beyond me other than placing responsibility on the service center for creating a label but not actually repairing it and shipping it out on the 26th. In total I have been without my Tablet for one month and am anxiously awaiting its return in hopes that it has indeed been repaired.

I had purchased a mobile s8003 jet2 in 2010 june. Within2 months the touchpad stopped working. It was replaced after2 months of running aroubd. Now after 11 months the touhpad has stopped working again. Advice me.

I have no picture but I have sound on my TV. Purchased new in Jan. 2010. Called so called customer service and the told me they were shipping me the parts. What?. And the tech will be here in 10 days. What the hell is with this? Wouldn't it be easier to get the parts from samsung overnighted or at least 2nd day. And now wait 10 days for a service guy to come out and fix it. So much for paying the extra money for the extended service plan. Sears you lost a customer!

About two month ago I had called samsung for a banging noise from the dryer. This dryer along with washer was bought early 2009 from bestbuy, we had paid well over $3000 for this pair.
After we had verified that the dryer leveled, I had been referred to a local service repair shop, i've been told to check with the service shop first, if their service is not fulfilling samsung can accommodate me.

After I called the service "virginia electronics msc" as I had been instructed, they asked me for the following:
1 - $95 to schedule an appointment +
2 - $95 for diagnostics +
3 - parts and labor

Common now, you are asking to pay over $400 of repair for a dryer that hasn't been used frequently, which is still top of the line from samsung and paid top dollar for it. To start, we take all our cloth in dry cleaner, so the dryer is really in a mint shape and is hardly used.

Only after a handful of spinning with this top of the line samsung equipment, that I had paid over $3000 from best buy, I had to pay this much money for service!. My $200 washer was running flawlessly over a decade, with no problem of what so ever

But now!. How much we really need to pay for service for top of the line appliances, that was bought after the store recommendation.. ?

I am very upset, very disappointed, and I am demanding a courtesy repair service from samsung, as this issue is for one, not fair for consumer who pay top dollar for top of the line appliances, two, happen too soon for this kind of products. Even after warranty expire.

So, can you, out of defending the reliability of your products, and preserving the high quality customer service, fix this issue for me.. ?

Only samsung, can answer this question, so, I will be waiting!

Sincerely,
Bill solomon

Dear sir,

I have lost my mobile becaues theaft happen in my house on 17th night, pl help me. Here is the blow mentioned personal details

Your name:bibhu prasad das

Address:1-a, gandhi nagar, opp-pandian theatre
Kodangiyur, chennai - 118

Phone model:samsung c5212

Make:samsung

Last used no. :unable to rememeber

E-mail for communication:[protected]@hotmail.com

Date missing from:

Imei no.[protected]/4
[protected]/2

I bought a samsung ml 1665 printer one month ago, it says on the technical specs on their website that the starter cartridge will print 700 pages. I have only printed 418 pages and I am already out of toner. Its not like I have been printing pages upon pages of pictures, in fact 100 of those pages were simply printing envelope addresses. I contacted samsung customer service and everyone basically said they couldn't help me. They couldn't ship me another toner cartridge to cover me and they couldn't even offer me a discount on a new cartridge! So now one month later I have to go to the store and purchase another toner cartridge which costs more than the printer itself. And not only that, they have put a chip on the toner cartridge which prevents you being able to refill the cartridge at a refill store! So not only do they rip you off, they are causing huge amounts of waste.
Buyer beware!

I am a faculty at nitk surathkal, mangalore. I lost my mobile phone of above description ffrom my room of dept. Of applied mechanics nitk, on 25th march 2011. The mobile has sim card of bsnl having no [protected].

Name-kanav kansal
Address-house no.93, green avenue, bibiwala road, bathinda
Phone model-samsung champ gt c-3303
Imei no. -359800/03/731316/0
Email for [protected]@yahoo.Co.In
Last used no. -[protected]
Make-samsung
Missed date-31 march 2011

I have purchased a samsung mobile handset no. Gt-e 2120 arbins vide bill no.7438, dated. 13.05.2010 from celnet telelinks, bhubaneswar.In the moth of july, 2010, it became completely dead and I have handed over it to the "smart service"at bhubaneswar on 03.08.2010. They have intimated me that, it can not be repaired and it wil be replaced by a new one. But, on 7.12.2010, they handedover the said mobile handset to me with some repair. Again, in the month of january, 2011, it became completely dead. It was handed over to the smart service vide job no.15310, dt. 11.02.2011. After one month they have reported me to take it, because it is repaired. But, I do not want to take it again because, its wrranty period will be over after two months and it will give defects again. So, according to the warranty card, please either replace it or refund its purchase value to me. Neither the sevice center nor the area service manager is co-operating to me. Please help me. My mobile no - [protected].

My husband and i, after much consideration, purchased a large samsung 50 inch plasma tv. We've had this tv for 4 months. A week ago a crack appeared. The tv was hung and has been hanging, on the wall, thanks to a quality monster brand mount. Nothing has moved, bumped or hit this tv in any fashion. We contacted samsung immediately. They had us fax over the purchase receipt and email photos. Based on the c****y point and shoot photos (Hard to see due to the glass screen glare/fuzz) they decided it was external damage and they refused to do anything about it. You cannot feel the cracks, um, because they are internal. We took the tv back to best buy, where we bought it, and a team of employees checked it out and said the cracks are absolutely internal and a flaw in the tv. We are outside of best buy's 90 day return policy, but, in all honesty, it's samsung's product and they should stand behind it!

Samsung refuses to send a live representative to our home to check the tv out. So we're just stuck with this flawed tv. We will absolutely steer clear of samsung and their products from now on. Our phones are samsung, they will be changed out. Our bluray player is samsung, that will be exchanged for a different brand.

Ps, i'm leaving this info on any and every forum I can find. If they buck up and replace/repair our tv, I will go back and update every forum I write on. =0) though that sour taste of bad customer service is sure strong right now!

Dear all,

We had puchased a samsung lcd model no 40b530 p7r msl from m/s neha electronics, shop no b-7, dda shopping complex mayur vihar phase 1, pocket 1 vide their invoice no 17207 book no 345 dated 25/10/09.

I had complained to samsung service on 19th september vide complaint no / request no [protected] that there is white vertical line 4" thick visible on the screen.

Today their service engineer visited us and to our surprise and shock he tells us that their is a problem with the panel which needs to be changed. The cost of the panel is rs 20, 244 / - plus 12% vat, plus service charges.

I fail to understand what kind of poor quality products is samsung producing which does not even last for even one year and 4 months. He also tells me that there is no amc on this and the warranty is valid only for one year. Our misfortune that the product performed till twelve months got knocked off immediately after the warranty, fortunate for samsung that it crossed the warranty period of one year.

I would like samsung to take a note of above complaint and replace the panel free of cost.

Regards,

Pavan mathur
167-b, pocket 1,
Delhi - 110091
Mobile no - +91-[protected]
Tel no - 011-[protected]

Hi
I bought a mobile samsung m 8910 on the 20/10/2010 from i2 shop 12 musaddak street in cairo
On 12/03/2011 the phone was dead alone without taking any shock I send it to mohadessen branch my receit number is 7938 at 20h45 mu serial number is [protected] and the reponsable their asked me to call after 2 days a 19900
I tried to call the center but impossible to reach anyone to tell me if my mobile is ready or not? So I went to the maintenance again and their the direcor omar mohamed ghanam who was very impolite inform me that I have to wait as the mobile was not repaired yet without telling me the reason
I called 19900 to complain and I get the team manager haitham who told me to wait to the next day and he will call me to inform me but he didn t do anything
I went on 18/03/2011 to the maintenance as it s written on my receit at 20h45 but the mobile was not finished again
I called 19900 I get mohamed the team manager that he told me that I have no right before 14 days
So I dont think it s logique that they oblige me to erase all my private phone book and now I am lost and I dont want this phone anymore I didn t pay money to repare and to loose my time much more than that
Si please do something

i've lost my mobile phone last night and i've also heared about this website that you help by tracking mobile by IMEI number. kindly do something for me plzzzzzzzz

I have samsung wave II Mobile. I bought this mobile after listening its features from my friemd. As samsung provides many more function in this mobile but all are worst. They provide Palringo messanger in it but you cant sign in. they do not provide any other IM to use in BADA mobile. they do not offers free applications to enjoy. However Samsung has samsungapps store but they never update their applications in samsungapps store. i have Nokia N8 too this is better than wave II. And they have many more application in their Ovi store.

I bought Samsung gas dryer (DV407AG) on Nov of 2009. After using for about months, the drying clothes needs 2-4 hours. I did all the troubleshooting according to the manual, and still need longer time (2-4 hours). I called the Samsung customer service for times. They came to my house to repair the dryer last year during my warranty time, but they still charged me $70. After then, it still needs longer dryer time. I called them again on Nov of last year (within my warranty time), they asked me to try to use manual dry function, but not suggest me to repair it. I tried them for 1-2 month, it does not work also. I found the temperature seems like not get hot after using several times (I use dryer one week for one time. I called them again and finally they told me they will send a technician to my house in a few days. However, I need to pay more money again to repair my dryer as it is not in my warranty time. Samsung company says to people that if they use their dryer it will save time and money, however for my experiences, it dose not save any money (within 14 months, I pay repairing fees for 2 times and need 2-4 hours to dry clothes for each time). Based on my experiences, I will never buy their products again and will share my experience with people.

A couple weeks ago I went to HHGREGG and bought a new TV and a washing/drying mashine. I spent over $4, 000. The TV we took with us but they said they could deliver the drying and washing machine during the next 2 days. We ordered the pedistools, as well. . Then, when they finally came the pedistool was cracked. I called and they said that they would replace them. Its been 2 weeks since I bought the machines and I've called about 6 times. Everytime I called to complain they say they're sorry.Every time they say they going to be there i would have to leave my job so i can be home.And so about 4 times.I am very disapoint of HHGREGG service...will never shop again !