Samsung
Reviews and Complaints

Purchased a Samsung dishwasher on 4/25/2010 ot Lowes. Almost immediately it started leaving food particles on the dishes. Then I started noticing an odor from the dishwasher. Had a service technician come out. He cleaned out the machine & suggested that I occasionally run some vinegar thru the machine. I have done that & tried every dish soap on the market & I still have dirty dishes. Now the discharge hose is leaking. It is not something that the consumer can replace. Called for service, took half a day off work. Service Technicial called at 3:30 to let me know he did not have the part & would have to order it. That will take another week. I have sent numerous emails to Samsung with no response.
Does anybody have any idea how I can get my money back?

Let me start by saying that I own many samsung products (Multiple pc monitors, 40” tv, fridge and even a one of your vacuum cleaners & ndash; I would say i’m a samsung fan, but all that is changing and fast. Toward the end of last year (Mid nov 2010) I decided to get one of the best and most raved about smart-phones on the market, the samsung i9000 (Galaxy s). All reviews were great and phone specs looked fantastic compared to other rival phones (Htc, sony erikson, nokia, etc) and it even runs on google’s android os & ndash; way cool. Went to mtn and upgraded my contract so I could get my phone. The phone seems great until a few days go by and you start actually testing what the phone is supposed to do. Once you start testing the features you realize a few things that really limit the usability of the phone (These you will find listed below). It is now 13 feb 2011 (Around 2-3 months after getting my phone) and i’ve been waiting patiently like I guess everyone else in sa with this phone, but yet there seems to be no hope.

Problem 1: general phone issues, like freezing (Complete lockups or random reboots) , sluggish responsiveness, lack of email support (Issues with connecting to secure email servers & ndash; like my exchange work email) , gps is not accurate (Well accurate within 1km or so & ndash; which of cause help you as much as being over here or perhaps over there). I understand that a firmware upgrade (Http://www.Gsmarena.com/android_22_froyo_is_finally_unveiled_25x_faster_than_eclair-news-1673. Php) would generally resolve some of these issues but as per problem 2 below this is not currently possible.

Problem 2: the phone was released with android 2.1 (Eclair. Xwjm3). To date there is no android 2.2 (Been available on other devices since last year) or 2.3 official upgrade over kies (Samsung’s pc & ndash; phone software). I’m not sure who is the correct company to blame for this one (As I understand it is up to samsung and / or the local cellular provider (Mtn in my case) to customize google’s android os to make an update available for this region (South africa) , however somehow I have not managed to find anything regarding this project on the net, other than a few overseas operators seem to be getting this upgrade. The latest news i’ve found is that samsung now want to charge some us operators for the upgrade (Thus delaying this process even further - http://www.Electronista.com/articles/11/01/18/samsung. Delaying. Android.22. Over. Upgrade. Fees).
Since december 2010 there have been many unofficial firmware roms for android 2.2 and in mid jan 2011 for android 2.3. Why is it that it is easier to create a multitude of unofficial firmware’s but yet not one official firmware can be released. One of the world’s most high-end smart phones by a world leading electronics company is now 2 versions behind on firmware. If we root our phones (We lose any warranty) and reloading with an unofficial firmware we stand the chance to brick our phones & ndash; this is not an option we would like to chance, so please give us an official firmware.

Problem 3: because of problem 2 above I have been upgrading my samsung kies software every 2-3 weeks as instructed by samsung’s website, so that I can see when firmware upgrades become available (Each upgrade + - 90mb). The latest kies update (Kies_2.0.0.11014_49_2) took me by a bit of surprise as they have now removed the tethering (Connecting to internet via your phone) functionality away (Or made it really difficult to find, because I have still not found it). This was the only decent way for me to connect to the internet via my phone as the alternative (Selecting pc internet after connecting my phone to my pc’s usb) does not show my internet session usage (We don’t have uncapped mobile accounts here in sa, thus making it important to check you usage or it could cost you).

Problem 4: part of the south african (Sa) marketing scheme for this phone (As could be seen end of last year in jhb airport and most other places) was that this phone was similar to the apple i-phone as it allowed the use of 1000’s of application (Apps) available via google’s android market place (Accessible via the phone). The only thing that everyone failed to mention is that in south africa we can only download and use & lsquo;free’ apps, while this may seem great, it is only so for a short while. Investigation into this reveals that google does not support paid applications in south africa (There was a few rumors that google was to include paid apps for sa, but as of yet no confirmed due date). As I recall we did not pay the demo price for this phone, so why are we only allowed free (Mostly demo) apps. It really limits us as users because if we find an app we like and would like to buy & hellip;. Well we can’t.
One of the major problems this brings comes with the phone’s great navigation system (Assuming the gps was working accurately). Voice and directional navigation as well as the ability to save locations using google maps is only possible if you purchase the add-on google maps apps and since we can’t purchase any apps we can’t use these features & ndash; this is most disappointing since this was shown according to the marketing campaign as one of the major features of this phone.

Problem 5: since we can’t use google’s market place you would expect that we could perhaps use samsung’s apps (Found in your kies software). However as far as i’ve experienced the samsung i9000 (Galaxy s) is not supported (Only supports your wave range) by samsung apps, this is because it’s against a google policy (According to your onscreen message). Thus we cannot use successfully buy or use apps on our phone. This presents a problem that we cannot use google’s marketplace or samsung’s app store, where then do we purchase our apps?

I understand that technology is always improving and that sometimes things don’t work straight out of the box, but something here is not right. From what I can see samsung’s next generation of mobile phone the galaxy s 2 is already being prepped for launch (Http://www.Gsmarena.com/samsung_i9100_galaxy_s_2-3621. Php) and look it seems to be running android os, v2.3 (Gingerbread).
Let me just say i’m not impressed with the commitment from any of the companies involved (Samsung for providing the phone with lack of updates for sa, google for the android commitment and no paid apps in sa and mtn for selling me the phone that only half works in sa) & ndash; if you are going to bring a product to market in sa then make sure that it is fully functional or don’t bring it to market at all. The worst part is that we are your loyal customers - all we ask is that you remain loyal to us and get these problems resolved.

This is in reference to the complaint number with samsung customer care : [protected], which was made two weeks back for wall mounting the lcd tv is still unattended. I had purchased the lcd from delhi and then I moved to bangalore. I called the customer care to get the tv wall mounted for the very first time, but the service center reverted that they cannot get wall mounted kit in bangalore as I purchased the set from delhi. They also said that I need to go to delhi service center to get the kit.
I raised my concern with the customer care and they said it will done absolutely free of cost, but two weeks have passed and in spite of multiple calls to customer care my request still lies unattended.
Its a kind request to solve the matter asap as I am really getting frustrated with the samsung service quality.

Regards,
Prashant

I bought a samsung corbyb3210 julie 2010. End of november 2010 the phone didn't want to recharge so I send it in for repair a foshini knysna. When I got the phone back the people did repair the problem that the phonne didn't want to charge but they also upgrade the phones software I dikdn't give permition to do that now I got more problems. If someone phone the number the phone vibrate and the phone goes dead and restart its self. I cannot set the arlam it get stuck and then restart it self. My question that I want to know because know one is phoning me back from the call centre to give me a answer.
Who is to blame for a 4 months old phone for so many problems because a phone that is 4 months old is like a new phone. What can I do to get answers because know one is phoning back with any answers.
Do I got the right to claim on a new cellphone or what. Please help me with a answer or give me a number that someone will help me. I spent a lot of many on phone calls to get a answer. Please.
Eunice [protected])

I purchased 2 Samsung PL150 cameras from simply electronics on 30th November 2010. This was as a Christmas gift for my 2 daughters. The order was accepted immediately and there was items in stock and I was informed that the items would be dispatched within 7 days. After 10 days the order still had not been dispatched, I called and got the usual apology and the busy during festive period excuse. The item eventually showed as being dispatched on the 13th December. The item eventually turned up on 111th January. Simply electronics blamed the courier who in turn blamed the poor weather. I returned the item still in it's original delivery packaging to the company asking for a refund. According to the courier - the item was delivered back to the company on 19th January - still waiting on my refund. Playing email pingpong with some daft lassie in Hong kong - don't touch this lot with a barge pole - contact BBC watchdog, the more people complain the more something will be done about this.

I had purchased a samsung washing machine which became non-functional on 15/12/2010.I registered a complaint with samsung service center(phone no: [protected]) on 18/12/2010 and the complaint no is [protected].Since the problem was not rectified I contacted the manager Mr George on 13/1/2011.Iwas assured that the complaint would be rectified in a day. But nothing has happened and the manager now does not attend the calls. Each time I contact the service they will ask for the details and will assure to call back in 10 minutes, but nothing happens. Without exaggeration i can say that I have already made 60-70 calls.It is a shame that the staff of your service center finds happiness in fooling people and such irresponsible behaviour even from the part of the manager is unbecoming of an officer with responsibility. A washing machine is of daily use .The service center had told that spare parts are available.Inspite of this they are unwilling to attend to the complaint .Seeking some action. Sunil Sahadevan, Shree shailam, Avittom road, Medical college p o, TVM-695011.Mob no: [protected])

Sir,
This is b. V. Raja from visakhapatnam andhrapradesh, india.
I lost my mobile on 7-1-2011 at natyapalem bhpv post visakhapatnam _530012. Its hand set model is samsung duo w-259 gsm, cdma with no.[protected];[protected]. Its imei no.[protected];
So irequest you to kindly trace and find my mobile as early as possible.
Thank you
Yours faithfully,
Bvraja
S/ob. Satyanarayana
Dr-32-2-3/2
Natyapalem bhpv post,
Visakhapatnam,
Pin code - 530012
Andhrapradesh, india
Alternate contact cell no.[protected]
Email:1. [protected]@gmail.com
2. [protected]@gmail.com

Ticket #: [protected]
Another life lesson: do not purchase a samsung plasma tv! 8 months ago we bought a samsung 58 in. Plasma for nearly $2, 000. Tv looked like fireworks went off inside. Wolf's service center sent a guy to take pics, were sent to new jersey where they viewed & denied our warranty so... We are just screwed..Why can't they just send a tech to look at it? It hasn't ever been moved or touched! There's not a scratch on it, they say it was "impacted". As i understand it, this is a common problem of denying warranties for "panels" and they will not replace it as they allegedly say they do. The tv has never been touched or moved in the less than 8 months we've had it. It's the wierdest spider pattern inside the screen... Not a scratch on the system itself or the glass...Just the inside.
By examining these pictures you can see why it appears something has "impacted" the screen. If you examine the glass, however, you see it's on the inside and there's not a scratch, mark or blemish of any sort from the outside. This happened on the inside when i was viewing a basketball game on espn. I do not ever touch the tv except for dusting with a blue shammy that was provided. It hasn't been moved in any way since being set up by the store where it was purchased. What could cause such an event?
Lesson learned i guess. Next time have to get a different tv, but will be armed with questions and likelihood that watching an ncaa basketball game will cause it to go bye-bye. Now i've received an estimate for replacing the panel: $1350.00. I've also been given the option (How thoughtful) of purchasing a new one for $1399.00. Wow... Btw - i purchased the tv at video only here in portland, and up until this horrifying experience had great experiences. I'm not sure i can blame them for selling the flawed tv, but what samsung is doing in my mind constitutes "fraud". Looks like an attorney will now have to be involved and we'll go after both samsung and video only.

I have purchase samsung mobile model no 3310 from local shop in pune maharashtra, as on 07.11.2010, from first day mobile had a problem in battery back up & mother board. I give my mobile in your samsung mibile services centre at shop no 5, 1 st floor, the millennium, nal stop, karve road, pune-411004. Phone no 020-[protected] on 29.12.2010. But till today proble had not solve. Every day I enquired about my moblie on phone call or personal visit but not any response from them. It required to replace mother board but not any action will be taken from them. Every day they gives various reasons. So I want to solutions from you.In particular service centre servcies is not good. Very sorry to say. Thanking you.

Bought a samsung refrigerator new $2562 plus tax and the compressor went out 7 weeks later. Samsung couldn't get anyone to come fix it (Most because they said they wouldn't get paid) so samsung said they'd refund the money. When we didn't get a check, called to be told we had to send them the power cord and serial number sticker before they'd send a refund. Did that and verified they received on dec 3, 2010... It's over a month later and they don't know when they'll get around to writing a check. Everytime you call customer service we are told how sorry they are and when you ask to speak to a supervisor... They say there aren't any. We've been given dates of 10-14 days for a ck to call back and be told it will be 10-17 days and now today they said they are backed up and couldn't give us a date. I will never buy a samsung appliance again and suggest anyone thinking about it check some websites as I find i'm not the only one having issues.

5 months outside of my warranty period the refrigerator part of my samsung sr394nw stops working. After having a refrigerator repairman come to look at the problem, i'm advised that the heater which allows for the continual spinning of the fan to pump cold air into the fridge has broken, and needs to be replaced. The repairman also told me that this is a known fault with these exact samsung fridges, and is the second he's had to fix today. Why, if samsung are aware of the fault, is a recall not done on the product? Why are customers not advised and given the option to have it 'fixed' before there's a problem or given their money back? Now I have had to pay out an extra $300 to fix the fridge, to which samsung can do nothing about and it's just my bad luck. I won't be buying any samsung product ever again and telling everyone I know to do the same.

I lost my cell dated on 30th of dec.2010. Please block my number. My number is [protected]. And [protected]. Please do it soon as possible, some one is still misuing it.
Thanks

To whom it may concern,

We bought this new led tv just a few months ago (See the unit details below). It simply didn't turn on today. There was no sign or signal of the problem. We are busy professionals and don't regularly watch tv. So we have rarely watched it since the time we got it. But finally this is the time of the year that we have those moments to spare, it's just the week that we can enjoy our valuable free time watching movies on this highly promoted tv, but this samsung led tv just doesn't work! This is the first tv in my life that stops working just like that. It does show the quality of the product or perhaps the quality level of the production. Now we have to spend our holidays taking this tv back to the shop and not knowing when we will get it back. I have to state that it's a great disappointment that such high-priced product can just stop functioning like that. I'd hope the company does take some action to correct this issue, either coming to take this bad unit from home or even replace with a new unit. Though it's still under warranty, I do feel that it costs too much of nerves and time to have to deal with sub-standard product, especially only few months after the purchase. And how would I trust this "samsung" brand anymore?

Thank you for your attention and prompt reaction to the issue
Regards
Naiyana
[protected]@hotmail.com

Product details:
Model: ue32c6500uw
Model code: ue32c65000wxxh
Type no: ue32c6500
S/n: z6uw3skz300065

Ordered this phone for christmas for my son, only to find out that this is the worst company ever. The phone never got activated and got a new person everytime I called customer service which had me perform the same tests, codes and calls the each of the previous people had me do, always putting you on hold and never fixing the problem. So I finally told them to stick it up their @$%* & and give me a credit. I had been on the phone enough just in the 4 days that I had it and couldn't take it anymore. I would rather sign a 50 year contract with a good company that deal with these people again.

I purchased a samsung dvd player for my husband's birthday the remote control was not in the box when he opened it 5 days after I bought it. I called the store where I bought it and they could do nothing. I called nsamsung and because it was more than 2 days since I bought it they could do nothing. Samsung expected me to buy a remote even though it should have come with the dvd player in the first place. And no where on the box, in the manual or on the player itself did it say anything about having 2 days to complain about the product. Samsung does not stand behind their products the just like to rip off their costumers.

Hello sir,
Give your attention for your customer please.
I am g. Rajan, joined in your customer list by purchasing a samsung mobile, model no c3212 for rs 4000 / - at poorvika mobile private limited, pallavaram & ndash; chennai - 43. The mobile started giving problem after third month as given below one by one and still it is given for service in your authorized service station at thambaram (Techno care) , chennai & ndash; 45.
Approached poorvika mobile and given for service to the authorized service dealer
1. In 3rd month & ndash; display problem
2. After 15 days - hang-up problem
3. The above two problems attended by mobile world chrompet your service station recommended by the poorvika mobile private limited where I purchased it. Repeatedly the same problem accurse and finally they formatted the software and again loaded. I have lost all the function in the mobile including calculator and special function loaded for this mobile by samsung and the same problem repeated for three times again and again.
4. At last I enquired thro poorvika and got the address of tambaram mobile service dealer techno care and here also after the service I got the again hanging problem. They said the mother board has to be replaced and it will take 20 to 30 days time (Mobile given to service today i. E. 15/12/10).

Date of purchase : 22.3.2010

20 & ndash; 40 days kept with the service station for service at various times and

Again now for 20 & ndash; 30 days to replace the mother board the mobile will be with the service station as per the service personal statement.

More than 20 times up and down transport expenses from my residence (Maraimalai nagar to tambaram 20 kms, and to chrompet 26 kms) and telephone enquiries and even the problem not yet rectified. The working hours of the service station is 9.00 am to 6.00 pm in tambaram and this is the time for us to go for office and every time I have requested my higher official for permission / leave to give and to collect the mobile after service. Is it possible for me?
Now sir please think of me, I have purchased this mobile (Dual sim) only to use with enjoyment and not for investment purpose. For a middle class family like me this is too much of headache and how we have a faith of your products. I requested the poorvika mobile private limited to replace the mobile but they refused and again they recommended to go for another authorized service dealer at tambaram. Here also the same struggle is continuing and what I want to do further? The warranty will go in another three months. The used time may be in hours or some days only. Please give a favorable reply for me and please concentrate in your service part also to help your valuable customers.
Regards
G. Rajan

We have purchased samsung - duos - sch-259 dated 26.09.2010 but unfortunately after few days a hand set hanged on dated 10.12.2010, we have given the complaint to samsung dealer mobizone, metro plaza, meerut city - u. P, they have formated and re-installed the software, but after few hours on the same day the hand set comes back to service centre for the same problem theay now suggest us that go to another samsung service centre as we have lot of work load for repairs it seems that they do not want to take warranty repairs in thier shop. We request them to give us standby mobile phone as we are using two connection in this phone and our business get disturbed they asked for 15 days to replace the mother board, kindly let me know who will resposible for this type of bad products

I had purchased a samsung mobile phone (Model no. E 2130) from nu - york, 1, r. N. Mukherjee rd. , kolkata - 700001 on 05. 05. 2010. On 18. 11. 2010, the display of the mobile suddenly started blinking, on the next day, i. E. On 19. 11. 2010, i went to karuna management services pvt. Ltd. , authorised samsung service centre, meridian plaza i, 207, c. R. Avenue, 2nd floor, kolkata - 700006 for repairing the same as the warranty period exists. (Sl no. Rd92295915h, imei / rsn no. - [protected]) i have deposited my mobile but without any information about the type of fault as no engineers were available at that time. After several contacts, i have made over the telephone, on 23. 11. 2010, i was told that the problem is in the mother board and the mother board is required to be changed. Though i have given two mobile nos. (Open for 24 hours a day) , the service centre did not bother to inform about the whereabouts of the mobile. During the period from 24. 11. 2010 to 10. 12. 2010, me & my wife had contacted several times over the phone and were told that no new mother board of the model was available. On 11. 12. 2010, i have contacted the service centre no. ([protected]) and was told to contact with ms. Sampa sarkar, manager of the service centre. I contacted ms. Sarkar over the phone soon and was told to receive the mobile on the same day, i. E. On 11. 12. 2 - 10 after 5. 30 pm. I went to the service centre and informed about my discussion with ms. Sarkar. Ms. Sarkar was not in the office at that time and i was told that i would receive the mobile only on next wednesday. When i argued, i was told to wait for half an hour. I got the delivery at 7. 00 p. M. When doors of the service centre were about to shut down. I had requested a person of the centre to enter my sim card in the mobile and he did so. At that time, the problem was not there. Today, i. E. , on 12. 12. 2010 at around 1. 00 p. M. , the mobile started blinking again. Soon, i contacted the service centre over the phone and was told that after first service this type of fault occurs often. I was also told that this type problem is very common in e 2130 model. I was told to contract the manager tomorrow. I have purchased the mobile for rs 2850 / - from my hard earned money. What shall i do ?

The black toner cartridges k409 for the printer specified above are supposed to last for 1, 500 pages, but I can usually print about 500 pages, and *in draft mode*...

I made an enquiry with all the details and the only reply I got was what model the printer is, although I had specified the model in the online form.

After that (And I did kindly reply with the model specs, although I had already given them all the details) , I haven't heard from them, not even to know if they got my email. (As I didn't get a reply after my second email I asked them if they got my email, still no reply... )

I print a lot of music and I did ask them if music perhaps needs more ink, but I didn't get any assistance.

I had received the following letter in response to my CV submitted to some jobs website.
Dear Candidate,
Your resume is shortlisted online for some of the vacancies in our company. Interview letter is attached herewith, kindly go through it for further details.
Regards.
HRD.
The place of interview was not specified but they were keen on the deposit of Rs.8850 by cash in the account A/C No. [protected] in the name of Sunil Yadhav. I have attached the copy of the scanned letter