Samsung
Reviews and Complaints

I have recently received response to my shipped mutlifunction scanner problem. The unit was damaged in shipping, one month ago. The response I received yesterday and today was that it was damaged by ups, their shipping partner, and that my more broken unit is being returned to me. Thanks.
This is the age of passing the buck when it comes to customer service, but I have to say, that samsung one upped it this week.

I am extremely displeased with their lack of solutions offered, cold and internally worded response (Oow etc. Which I believe means that it is now out of warranty). Samsung, the manufactures, staples, the partner supplier and ups the shipping, share blame, but it appears not one is looking to share ownership for a solution for a customer who is now out $250 for a multifunction printer/scanner that never really worked. Thanks samsung, you are brutal.

Samsung message to me yesterday, first message I have received regarding my printer shipped over a month ago,
Hi,

Please be advised

As per the receiving department

This unit is oow and also damage in transit to hinet, pictures attached, I still waiting for the pop from this customer, unit still waiting on invalid
The reasons unit became damage on transit was:
-improper box, not original and not adequated for the product size and weight
-no packing stuff (Paper is not acceptable)
-no corners or edges protection

Under this condition, ups will deny any claim submitted on this condition.

The unit is ready to be send back per physical damage

Thanks

job card number-3824. problems- 1. 4, 5, 6 numbers not working on touch. 2. if i open the slide to type sms there was a software error comes on the display. 3. i cant hear the incoming and out going calls voice. response from the service centre was they took the mobile for the past 15 days and they rectified only the 4.5.6 numbers touch function. i have surrendered the mobile to the service centre on 12.11.2010. they lost the camera key. suddenly i asked them where is the camera key like that. then once again they gone inside and arranged the other mobile camera key to my mobile. but they lost my mobile key. but after all that my mobile is still under the same problem. software not installed and i dont know whether the strip was changed or not. and i cant voice of calls.still now i am speaking through the open speaker. all the buttons in the keypad was gone inside the frame. while i am asking about that they are telling reason was, strip was changed to your mobile thats why it is like that. if you use continuosly it will be ok like that. after all that there was one new problem occurs on my mobile that was when i use to touch the display it was faded. like the waves coming on the display. then i today gone to service centre to solve the problem once again. again they asking my mobile for service. this is the response from the service centre.

I have purchased a samsung galaxy 3 ( GT-I5801) last month from the mobile stores, hosur. Ever since, I am having an issue with the battery. The battery life shows 70% and in another 10 ~ 15 minuted, it says battery empty. I have not even activated APN and not using any other applications other than simply using for calls like a an ordinary phone and even then the battery life is poor and misguiding with the status. It is highly unpredictable and feels like any time I may be out of contact.
I have referred this problem to samsung and they have asked to go the nearest service point. They have collected the invoice details and phone reference and indicated taht they will call after 3 days. Even after one week, they are not responding. I have also informed to samsung help line and no constructive response.

Sivaram.
psiva.[protected]@gmail.com

Beware anyone with aspirations of purchasing a Samsung refrigerator! I have had problems with my Samsung, model #RS556SH, and according to the information I have found online, it seems Samsung is not a reliable refrigerator manufacturer. Not only that, but their customer service absolutely stinks! I have had three problems with the refrigerator side of my Side-by-Side, and it is only five years old. My Best Buy extended warranty just expired, and the same problem is occurring again! I called Customer Service and they won't even sent a repairman out without charge because the manufacturer's warranty just expired. This is a well known problem, according to the Best Buy Geek Squad. The last repairman I had out here from Best Buy says that they get calls all the time for my model. I was hoping the company would offer me some relief. Any American company would have recalled such a poor product, but they refuse to even acknowledge that there is a problem with their appliance, which is directly related to their POOR design. Look online at customer complaints before purchasing anything Samsung, but especially refrigerators. This company will NOT stand behind their product. Lucky for me, I purchased an extended warranty from Best Buy, or this $1300 appliance would have already cost me over $2000! Regardless, I have lost time from work in order to wait and have my problem diagnosed, parts to be ordered, and a return visit to finally fix the problem. Refrigerators should be RELIABLE appliances, which last for 15 to 20 years with minimal repair, if any! This is VERY poor customer service and appliance reliability. Don't buy a Samsung, (unless you have money to waste).

We are 2 friends were purchased in cash 2 nos 40" samsung led 40c500 tv from reliance digital retail limited, city center mall, nashik by order no. [protected] 0n 1 non. 2010 with the assurance that samsung will come and do a wall mount install within 2 days. 1 piece was mounted with fixtures in product box but my tv is not fitted still now on date 20. 11. 2010 due to non availability of fixtures. I have called their service number every day and each time, some one will be give me the assurance that a service engineer will come in 24 hours. It has three weeks. I am very disappointed from samsung, as purchase of very established & trusted samsung product. I want to change led tv with fixtures packed in product box. Otherwise in future i will not purchase samsung products & convey this massage to all my relatives & friends.

I am based in india and was visiting singapore in the month of jun 2010. I had purchased a tv from kio indpark 2 on 17 jun 2010. The details are as follows:-

Dealership - gain city
Amk showroom
8 ang mo kio industrial park 2 singapore - 569500

Tax invoice no - psinv-[protected]
Tax invoice date - 17 jun 10
Sales person - leo toh/1039
Transaction no - t0020514
Description model - samsung lcd tv 37 inch, la37b530p7mxxs
Serial no - bj4k3mrz200211m
Cost - 799 sgd
At the tme of purchase I was told that the tv would have international warranty. After use of just about 5 months the tv has become defective here in india. Whwn I took it to the local samsung service centre here in visakhapatnam, india I was tld that the tv has no international warranty as no international warranty card has been given to me by the sales person. I have been told that the lcd panel itself has become defective and it will cost me about 25000/indian rupees almost equal to 800 sgd same as the purchase cost of the tv. I am shattered by the deceitful behaviour of the sales team where in I have been intentionally duped by selling a defective tv and by not being give the promised international warranty. I have been calling the feedback hotline from here but have not got any positive response from anyone rather everytime I m told that someone would call me back. I am writing to you with the sincere hope that my issue will be addressed at the earliest by communicating with the local service centre whose address is given below

Samsung electronics
Authorised samsung service centred. No. 52-10-10/1/6 first floor
Aspen towers, resapuvanipalem,
Visakhapatnam, india - 530 013
Tel : (Country code) 0091 - (State code) 891 - (Tel) 2549586 or 2598113

You are requested to intimate me the final decision on the subject and to the local servicing centre at the earliest

Sender:-
Lieutenant commander rajneesh kumar dalal
Address: -

17 padmini, naval park, near naval base, visakhaatnam, india - 530014

Tel : (Country code) 0091 - (State code) 891 - (Tel) 2811462

Cellphone - 0091-[protected]
 
I was visiting the great city of singapore and I thought may be buying a samsung tv wont be bad idea since samsung products were supposed to be more reliable. So I found out a dealership and ordered a 37 inches lcd tv costing me 800 dollars. I came back to india and started using the tv, it ran fine for 2 months and then just one night the screen went blank. I called the local authorized service centre and the samsung helpline. I was told to send the tv to the service centre. After one day I was told that lcd panel and the pcb of the tv has gone bad and needs to be replaced. And the tv has been purchased in singapore hence it can not be done under warranty and I would have to pay a sum of rs 25000 in cash if I wanted it to be repaired. This is such a bull ###. You buy a product from a multinational company, which sells it on the name of international warranty. Fill a warranty card and then it turns out its not even valid in india. So one has to shell out double the cost in less than 3 months. Samsung company you are such a pity and I am going to spread awareness about your products using all means including internet on everysite to show how you treat your customers.

Place of purchase
Dealership - gain city
Amk showroom
8 ang mo kio industrial park 2 singapore - 569500
Tax invoice no - psinv-[protected]
Tax invoice date - 17 jun 10
Sales person - leo toh/1039
Transaction no - t0020514
Description model - samsung lcd tv 37 inch, la37b530p7mxxs
Serial no - bj4k3mrz200211m
Cost - 799 sgd

Local authorised service centre
Samsung electronics
Authorised samsung service centred. No. 52-10-10/1/6 first floor
Aspen towers, resapuvanipalem,
Visakhapatnam, india - 530 013
Tel : (Country code) 0091 - (State code) 891 - (Tel) 2549586 or 2598113
 
Thanks for using complaints india
Defective lcd tv within 3 months of purchase not being repaired
Complaint id: 7251 2010-11-16 posted by: rajneesh
Your complaint code is:7251. Please note this down.
"you will need the complaint code to check status of your complaint. "

I am based in india and was visiting singapore in the month of jun 2010. I had purchased a tv from kio indpark 2 on 17 jun 2010. The details are as follows:-

Dealership - gain city
Amk showroom
8 ang mo kio industrial park 2 singapore - 569500

Tax invoice no - psinv-[protected]
Tax invoice date - 17 jun 10
Sales person - leo toh/1039
Transaction no - t0020514
Description model - samsung lcd tv 37 inch, la37b530p7mxxs
Serial no - bj4k3mrz200211m
Cost - 799 sgd
At the tme of purchase I was told that the tv would have international warranty. After use of just about 5 months the tv has become defective here in india. Whwn I took it to the local samsung service centre here in visakhapatnam, india I was tld that the tv has no international warranty as no international warranty card has been given to me by the sales person. I have been told that the lcd panel itself has become defective and it will cost me about 25000/indian rupees almost equal to 800 sgd same as the purchase cost of the tv. I am shattered by the deceitful behaviour of the sales team where in I have been intentionally duped by selling a defective tv and by not being give the promised international warranty. I have been calling the feedback hotline from here but have not got any positive response from anyone rather everytime I m told that someone would call me back. I am writing to you with the sincere hope that my issue will be addressed at the earliest by communicating with the local service centre whose address is given below

Samsung electronics
Authorised samsung service centred. No. 52-10-10/1/6 first floor
Aspen towers, resapuvanipalem,
Visakhapatnam, india - 530 013
Tel : (Country code) 0091 - (State code) 891 - (Tel) 2549586 or 2598113

You are requested to intimate me the final decision on the subject and to the local servicing centre at the earliest

Sender:-
Lieutenant commander rajneesh kumar dalal
Address: -

17 padmini, naval park, near naval base, visakhaatnam, india - 530014

Tel : (Country code) 0091 - (State code) 891 - (Tel) 2811462

Cellphone - 0091-[protected]
 
I was visiting the great city of singapore and I thought may be buying a samsung tv wont be bad idea since samsung products were supposed to be more reliable. So I found out a dealership and ordered a 37 inches lcd tv costing me 800 dollars. I came back to india and started using the tv, it ran fine for 2 months and then just one night the screen went blank. I called the local authorized service centre and the samsung helpline. I was told to send the tv to the service centre. After one day I was told that lcd panel and the pcb of the tv has gone bad and needs to be replaced. And the tv has been purchased in singapore hence it can not be done under warranty and I would have to pay a sum of rs 25000 in cash if I wanted it to be repaired. This is such a bull ###. You buy a product from a multinational company, which sells it on the name of international warranty. Fill a warranty card and then it turns out its not even valid in india. So one has to shell out double the cost in less than 3 months. Samsung company you are such a pity and I am going to spread awareness about your products using all means including internet on everysite to show how you treat your customers.

Place of purchase
Dealership - gain city
Amk showroom
8 ang mo kio industrial park 2 singapore - 569500
Tax invoice no - psinv-[protected]
Tax invoice date - 17 jun 10
Sales person - leo toh/1039
Transaction no - t0020514
Description model - samsung lcd tv 37 inch, la37b530p7mxxs
Serial no - bj4k3mrz200211m
Cost - 799 sgd

Local authorised service centre
Samsung electronics
Authorised samsung service centred. No. 52-10-10/1/6 first floor
Aspen towers, resapuvanipalem,
Visakhapatnam, india - 530 013
Tel : (Country code) 0091 - (State code) 891 - (Tel) 2549586 or 2598113
 
Thanks for using complaints india
Defective lcd tv within 3 months of purchase not being repaired
Complaint id: 7251 2010-11-16 posted by: rajneesh
Your complaint code is:7251. Please note this down.
"you will need the complaint code to check status of your complaint. "

I had purchased a washing machine but even after passage of 20 days no one frm comapny has come up to give demo and when I have contacted to the dealer he replied in very bad manner that it is not his responsiblity to send request fr the same
Address of the dealers shop : rahul refrigeration, shop no. 25 south patel ngr mkt new delhi 8

Name: r. Senthil kumar
Address: 12/10-1, 5-phoenix, premier colony,
Anbu nagar, madukkarai market (Po) ,
Coimbatore, tamil nadu, india.
Pincode - 641 105
Phone model: 3310
Make: samsung
Last used no: [protected]
E-mail for communication: [protected]@gmail.com
Missed date: november 8 th, 2010
Imei no: [protected]

Sir, I purchased a microwave oven micro gw73bd-b from vishal tv care fatehabad (haryana) india vide bill no.1615 dated 16-10-2010 and from the day of our purchase we are requesting to give demo for the functioning of the appliiance. we requested to the service centre of the company through the dealer as well myself also contacted the customer centre many time telephonically and every time service centre representative asked me to contact on number [protected] and then [protected] but these numbers were not available. then again contacting the s. c. i was asked to contact on the number [protected] and I contacted mr. hanuman sharma on this number on 3-11-10 and he assured me for the demo on the same but no one turned up. i again contacted the s. c. on 10-11-2010 and they noted my complaint number [protected] and after some time mr. rambir contacted me and assured to give the demo on that day i. e.10-11010 bu again no body came. i am say that the microwave is lying at our home asm showpiece and we cannot use that without proper guidance. kindly look into it and arrange the on site demo so that we can start using the appliance and also please take action againt the persons who have not taken my reuqest seriously.
Thanking you,
gurnam singh
[protected]

I lost my mobile on [protected] near melpakkam (Avadi) and I have raised a compliant in police station,
I have sent a mail to [protected]@vsnl.Net on 10-11-2010, thier is no reply whether they receive the mail or they need any additional information, so please trace my mobile.

Hi,

I have lost my mobile on [protected] near melpakkam (Avadi) , kindly trace and do the needfull, find the details of the mobile.

I have raised the complete in avadi station for the lost mobile and kindly reply me thier is any chance to get the lost mobile.
The last used no by me is [protected] and I have blocked the number get the number back and im using the same, you can contact me through this number ([protected])

Address : s. James raj (no : 4 kasthuri bai nagar, 3rd cross street avadi, ch : 54)

Phone model : samsung corby

Make : samsung

Last used no : [protected]

Email for communication : mailto:jamesraj1. [protected]@tcs.com and mailto:[protected]@yahoo.com (please send reply to both mail ids)

Missed date : [protected]

Ime no : [protected] (358040/03/010359/6)

James raj s

Omg! I just spent nearly an hour on the phone with samsung, the maker of my cell phone, trying to find out how to use the speakerphone feature!... When the first two ###s couldn't answer my question, they told me my phone doesn't have that feature!... When I told them I know for a fact it does, they shoved me off on someone else... Finally I spoke to a 'tech supervisor' who didn't know how to turn the feature on either!... I finally hung up in disgust and figured it out by trial and error! Everyone there was rude and stupid and totally incompetent...
Millions of smart, hard working people unemployed in this country, and jobs are going to ###s!
I will never purchase a samsung product again, ever...

This is uday, I lost my mobile yesterday (23/10/2010)
My mobile details:
Product:samsung s5350
Imei: [protected]
S/n:[protected]
Colour:metalic black
And my purchased date is 23/08/2010,
I purchased in anantapur, vasavi mobiles, police welfare complex, near tower clock, anantapur...

So please recover my mobile...

Samsung refrigerators are great... If you work in the appliance repair field. For $75 - $125 per visit you can rely on the constant influx of breakdowns of 'newer' appliances. We bought our samsung rs253baww in 2007 for a price that was not the most expensive, but nowhere near the cheapest. We trusted the salesclerk at bestbuy when he told us it was a great refrigerator (never again will I trust them). I usually do my homework and really shop around, for some reason I forgo the research and now I have a refrigerator that with the original price and all the service calls cost more than the best of the best. I do not want to continue to lose food or supplement any more repairmen's income so we have decided to call it quits and spend our christmas money on a new non-samsung refrigerator.

Good luck to anyone that ever buys a samsung product. They have the worst customer "care" I have ever had to deal with.

A big waste of time and a bigger waste of our landfills (3 years and they are junk? Horrible)

Bought a fridge nov.1/09 with no extended warranty. Started having issues app. 3 mths ago, water leaking into crisper. Have had it fixed 4 times, once including replacing back control panel and 3 times replacing or extending channel in which water runs or channels with a glorified duct tape. Called last wednesday oct 6th said would email or call within 48-72 hrs, same on oct.11, and also oct.13. Still no word. Warranty is running out and we're stuck with this!

Why can't the fcc, stop the commercial's from increasing the volume so load, that it hurts your ear's?

Your watching a movie, and all of a sudden, you have to grab f0r the rem0te to turn down the volume.

I purchased a top-of-the-line samsung refrigerator from lowe’s. Due a backlog, delivery would take a week. A day before delivery we were told that a part had been recalled and that we would need to wait two weeks for new units to be delivered. It finally was delivered. 16 months later our unit stops working. After two visits from the authorized samsung repairman, he declared it dead, requiring the entire unit to be replaced. It took several more days for samsung to issue a replacement authorization to lowe’s. However, samsung also told me I was responsible for the sales tax and delivery charges of the new unit. I would have preferred a refund so that I could buy anything other than samsung. My experience is that the quality of the product, people and policies is inferior. Lowe's has tried to be helpful in spite of samsung.

My name is liaqat johar I am working with engro fertilizer daharki. I have purchased smsung split ac 1.5 ton @ 22 may 2010 after my purchasing near about 30 personnel in our employee colony purchase this product after my satisfaction. After one week capacitor make problem this problem diagnose by area samsung technicion they replaced this capistor in a day but this caoisator was local purchased local manufactured substandard low capacity according to original capasitr. Local samsung technicion take my waranty card for replacing the part but to till date no part change no waranty card return when yesterday 25/09/10 I was reach at samsung area technicion shop I say where is my waranty card & capisator they reply me I am not ur servent I am taking sailry from company not u. Its punishment for me purchasing of samsung product while I was reched at ur dealer shop they have claimed sir u purchase this product u will found trouble free. But now story is against all said claim who is responsible for this problem. Waranty card = asu-i8ugaxi0rt

I purchased one Samsung Duos 259 model on 7th Aug.2010. After using for 3-4 days I foud that there was only 20-30 minutes talk time backup. I visited Companeys service centre ASC TELE CARE 14/18 L.B.S. Marg, Civil Lines Allahabad, E-mail: [protected]@gmail.com Pnone No. [protected] many time where I was told that there is no battery in the stcok come later. After many trips my battery was replaced by the service for which nothing was given in writing. After my repeated request they note down the battery number on my mobile phone receipt. After using 1-2 days the backup pboblem was continued. When I again visited the service center where I was given assurance that after few days my battery will be replaced. After so many visits they took my mobile saying that set is faulty and now they never give proper reply wheather when I will get back my mobile. Under the circumstances I am unable to understand what should I do ? After spending Rs. 6500/- I am running from piller to post but these companey people never listen the problem of their customer. Pl suggest what to do.
Ashok Tripathi
3- Allengunj, Allahabad
Mobile: [protected]
E Mail [protected]@yahoo.com