Samsung
Reviews and Complaints

My Samsung camera broke under warrenty, I contacted Samsung and they advised me to send it to ICURE as it was the closest service centre to my home. I contacted ICURE and asked regarding shipping etc and they advised me that if I wanted it shipped for free I had to go online, I advised the person that I was going to post it in but I would pick it up once it was done. I was advised this was fine. I sent off the camera at my own expense with a letter stating to call so I can collect it from the store as well as what was wrong with it and the warranty details.

3 weeks later I received a phone call from my parents that I had something to pick up from the post office that was $12.05, I had no idea what this was so told them to collect it. I called ICURE and was advised that my camera was still in with the technician so thought there was no way it was that. I ask the lady - Stella - to contact me once she had spoken to the technician as I wanted to know when the camera would be ready.
An hour and half later I was called by her saying that it was fixed and had been sent out! This really frustrated me, I wanted to pick the camera up and now I had been charged $12.05 to pick it up. They admitted they shouldn't have sent it but said there was nothing they could do and have since refused to refind they money I outlayed due to their stuff up!
It's not the money, it's the principle, I requested in writing that I was to be called when the camera was fixed and I would pick it up. They not only ignored this request but they did it at my expense!

Be ware of purchasing any product of samsung as they will harass you this much they you will decide to not to go with samsung any more.

Purchased lcd samsung full hd tv 37” on 7th dec 2009, for rs 49, 500 / - from satnam plaza m 42 & ndash; a, 1st floor, m block market, greater kailesh & ndash; i, new delhi

On 10th september, 2010 lcd samsung gone down, it was not working at all.

Registered the complain on samsung customer care center

Ph: [protected], [protected], [protected] or 011-[protected]

They have given the complain number: i. E. [protected] and customer care address your complain will address within 24 hr.

On 13th sept 2010, the service engineer call at 6:20 pm he said he would be coming to repair the lcd tv. The service engineer name was mr. Khalid.

Once he arrived at 7:10 pm, without checking the lcd tv he said pcb is not in order and need to replace. I said go ahead and change it. He said the part is not available and need to come from chennai and it will require 15-20 days to get from there.

At the same time I called the manager of customer whose name is mr. B. R rizvi at [protected] the time was approx around 7:30 pm he said he will let me know the status for the same by tomorrow i. E 14th sept 2010 by 12:00 pm.

When the call did not came from rizvi till 12:30 pm I called him and asked what is the status for the same. He said it will be take some time to bring the part and might be done by 18th sept 2010. When he was not sure I asked him to send me the mail regarding the same so that I should have some written evidence what ever he is saying is correct or not. After saying so many time he said mark me a blank mail on my id i. E br. [protected]@partner. Samsung.com

Once I sent the test mail and inform the same he said you will get a mail from my side within 24 hrs. I said why you are not mailing me the same now he said we can’t do.In the mean time I talk with support officer mr. Kamal khan at [protected] discussing the same thing. But he also not helped like the others support executive of samsung.

Also, talked with samsung customer care on 14th sept 2010 discussing the same. Always they have the started line will arrange a call back to you.

But frankly speaking no one calls.

On 15th sept talked with samsung customer care again tried to managed to talk with floor supervisor with ms madhulika and said I need to have refund of my product as I am no more interested for the repair or replacement she has provided me the number 011-[protected] she said it’s the refund & replacement number of samsung.

Tried the number for more than 5 hrs the bells goes but no one receive the call. Just see how disgusting is the service of samsung.If you are thinking to buy any product of samsung just read these and decide yourself whether you want to go with samsung or with some better quality products which are available for much cheaper price and better service: -

1. How long the customer have to wait for the service?
2. Customer has paid huge amount for lcd tv i. E rs 49, 500 / - how he can afford to wait for watching the tv for 15 - 20 days?
3. If the service engineer are not sure about the problem when it would be resolved. They should atleast provide by stand by tv provided. But they have not done. As they say they don’t have any.
4. They challenge they are no 1 in lcd tv but sorry to say they don’t have the parts for the same. As they say the parts are lying at chennai.
5. The customer care people for robots they just take the information from you and nothing they do. No call back is arrange for last 4-5 days.
6. All the phone lines of samsung either its busy or ranking bells but they picks the call.If you any other thing you want to ask from me for samsung do write or call me at

Kamal gulati
[protected]@gmail.com
Ph: [protected]

C-122, sector-44, noida & ndash; 201303

Dear sir,
This email give me,

Add star
Samsung prom/awareness program
attachment sat, sep 4, 2010 at 5:11 am
Reply-to: [protected]@w.cn
To: [protected]@gmail.com
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Claims verification department
The samsung lottery promotion board
Block 12/13 bakers building london
England united kingdom
Tel:+[protected]
Tel:+[protected]

Attention: monirul islam badal,
Date: 4thd september 2010

We hereby inform you that we have processed your payment and your cheque is ready for disbursement, along with:

(1) winning certificate from the samsung lottery promotions.
(2) clear source of funds certificates (c.s.f.c.);
(3) certificates of origin of funds (c.o.f.).
(4) affidavit of claim

Your winnings is not in cash form but in insured bounded bank cheque, this advice complies with the anti-fraud section 2, sub section (iv) of the procedural manual of the funds disbursement agreement existing between banks companies and the british government.

We have then forwarded your bounded winning cheque to natwest online bank plc. that will handle the setting up of your account and transfer of your fund. it will be transfer to you after you have taken care of the required cost of initial deposit for an international account in your name with the help of your claims agent.(i.e you will be required to have an active account with the bank before your winning bounded cheque can be deposited and cleared within 12hours to 48hours depending on your choice of account type that you will choose and open for you. get this cleared that your winning bounded cheque is insured by a hard cover insurance policy and such prohibit the bank from depositing your cheque without the initial deposit being paid into the account by you to make it an active account. also ensure to comply by the bank policy as the bank reserve the right to disclaim your insured bounded cheque and send back to the lottery board as unclaimed prize.

Sequel to the above stated notice you are there in your own interest to comply and abide by the banking policy to avoid having problem/problems with the bank.

Type of account that you want to open will be sent to you if you contact them via the information below.

Note that you are to contact the bank with your lottery e-mail ticket number and authenticity legalisation code which is stated below.

Ensure you contact the bank with your e-mail ticket number:[protected] and authenticity legalisation code: smg/0810/05bk as the bank will not honour your mail/request without your e-mail ticket number and authenticity legalisation code of your lottery winning.

Also forward to the bank the attachment which is attached to this mail as attestation letter from our company.

You are to contact the natwest online bank plc. at once with your full name and address with the bank details. below are their contact details:

Contact bank details
Natwest online bank plc.
Dr. hillary strother
(director of account/transfer department)
Natwest national house london
Tel: +[protected]
Tel: +[protected]
Fax: +[protected]
Transfer dept email: natwest.co.uk.[protected]@london.com
Customers service email: customersvc.[protected]@accountant.com

Copy any or both emails in your "to field" and send to the bank they will immediately assist/attend for the transfer.

You are to keep us fully informed on all developments.

Mr. maurice clinton,
Claims manager,
Samsung lottery promotion board.
Tel:+[protected]
Tel:+[protected]
Email:[protected]@w.cn

fund clearance form.jpg
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i purchased the samsung S3600i mobile in march 2010. after usage of 2 months the mobile was always restarted. given at dwaraka systems in vellore samsung dealer. they kept the mobile for 20 days with them and called me as "your mobile ready". i went n received it. at the time receiving it worked. after 1 hour it repeated same problem. again given in same shop. the same repeated as they kept for 22 days and returned after assuring the mobile is ready. after reaching the home i connected mobile to charger for chrging. it is not charging and the mobile heated just like an iron box. again given in the same venue on 09.08.2010. Still now tey are telling as "we ordered the part, but it didnt received yet. we'll give your mobile by next week". It is under warranty. i asked for replacement of mobile. but they didnt responded for my words. mobile imei number is [protected]

Compare with the kenmore product that we replaced, we are totally disappointed with samsung.

Ice maker design flaw - it takes more than 5 days to fulfill the ice tray, but the ice tray is really, really small. After 18 months, the ice won't come down from ice maker - it stuck inside ice maker. Run the self-diagnosis function with no error code, reset ice maker won't fix the problem. Removing ice maker to get those ice out, but once put it back in, the problem return after it made 3 cycle of ice (About 20 ice cubes, which took 24 hrs to make)
Storage space - even though it says 26 cu. Ft. , but I think it is way less than the 25 cu. Ft. Kenmore one that it replaced. It just can't quite fit things that we used to be able to fit in our old refrigerator.

Service call is expensive and horrible. If we knew a simple replacement of ice maker will do the job, we will just buy it off internet instead of spending $$$ + dealing with those unprofessional mechanics from whom samsung referred to.

Hello Samsung

I am not your regular customer but by wrongly i have to purchased a Television on July 2009 from Samsung Distributors in Delhi. I want to thankful to you that i realize the actual meaning of customer. There is some technical problem in that Television. I also sent my Television to customer care centre 3 to 4 times but there is no progress in my compliant. Now the warranty of the product has been expired but the problem is as same as earlier. So, i want to ask you that whats my fault in that. I think my fault is that i have to purchased your product. I want to say thank to you that you reliaze me that in future dont purchase your any product & dont beleive in your services.

Thank you very much

I am possessing an samsung microwave oven convection type - model no. C103fl. On 7th july 2010, I lodged a complaint with samsung service centre bhilai, regarding nonworking of the gadget. Next day it was attendedn by their sevice engineer mr. Dinesh. After checking the oven he informed that one part (pcb) is to be changed and it may take 2-3 days. Since then I am chasing the above said service centre as well as their call centre and every time I am getting the same reply that the said part is not available, it will come within 2-3 days and will be replaced. Now more than 45 days have passed, still the oven is not rectified. I don't what to do now and to whom I should approach. Complaint no. [protected].
S. C. Jain

My mobile stolen from a mobile shop at lucknow... Mobile imei no. Is 356932/01/240110/9 and the sim no. Is [protected]...

Dear sir/mam,
This is to inform u that myself suphal kanti sarma from agartala tripura state... I have taken a tft 15 inch on july2007, on 18th sept 2008 (Claim no. 373) claim for pannel and I got it after 4 months. At that time also disply distarbed I told to agartala service centre but they told whenever its totally damage come back to them.
On 24th jun 2010 display totally gone and that I handover to agartala service centre rafco. They told will response me within week, after 15days I call to customer care complain no [protected] told me will reply sooon. 10 & ndash; 15 days back rafco told the tft (Ha15hhbp409133t) out of warrenty. I have purchase from priya infotech they told it has three yrs warrenty. All tft having three yrs warrenty. Now u r telling two yrs.
I want to know samsung as multinational company one tft within three yrs two times pannel damaged how is it possible. I have lost 4 months in 2008 whne I have given for repair. Why they r not counting that four months. Where its written 2yrs wrrenty? If 17 inch having three yrs warrenty period why not in 15inch. Only size is different. The materials is also same na.. Isnt it?

As per distributors concern they told it has three yrs warrenty. But samsung customer care told it has two yrs warrenty.
Before inform you I inform them but they are not responding to me.
I am a self employee. Without computer I cant earn. So I am requesting you plz do needful as soon as possible.
I am attaching below what ever conversation done with samsung customer care. Plz read the file.

Thanks
Suphal kanti sarma
Agartala
Mob-[protected]

Dear customer,

Thank you for becoming a patron of samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.

For further assistance you may contact samsung customer contact center at 3030 8282 or [protected] (Toll free).

Thanking and assuring you for best services always.

Customer satisfaction team
Samsung india electronics pvt. Ltd.

— original message —
Sender : suphal sarma
Date : aug 11, 2010 03:42 (Gmt+09:00)
Title : re: compln
Dear sir
This is to inform u that myself suphal kanti sarma from agartala tripura state... I have taken a tft 15 inch on july2007, on 18th sept 2008 (Claim no. 373) claim for pannel and I got it after 4 months. At that time also disply distarbed I told to agartala service centre but they told whenever its totally damage come back to them.
On 24th jun 2010 display totally gone and that I handover to agartala service centre rafco. They told will response me within week, after 15days I call to customer care complain no [protected] told me will reply sooon. 2 - 3days back rafco told the tft (Ha15hhbp409133t) out of warrenty. I have purchase from priya infotech they told it has three yrs warrenty. All tft having three yrs warrenty. Now u r telling two yrs.
I want to know samsung as multinational company one tft within three yrs two times pannel damaged how is it possible. I have lost 4 months in 2008 whne I have given for repair. Why u r not counting that four months. Where its written 2yrs wrrenty? If 17 inch having three yrs warrenty period why not in 15inch. Only size is different. The materials is also same na.. Isnt it?

If its going these way then nobody will not beleave on samsung type of company.
Dear sir plz do needfull otherwise have to go to consumer forum.
Thanks
Suphal kanti sarma
Agartala
Mob-[protected]

________________________________________
From: dip nag
To: agartala
Cc: [protected]@yahoo.com; vaskar sen ; support india
Sent: fri, november 14, 2008 2:28:54 pm
Subject: fw: compln
Dear narayan da

Please see the below complaint and take immediate action to close the call.

Dear suphal sharma— rafco is our service sentre and phone no is [protected].

Regards

Dip nag
Bsm

________________________________________
From: support india [mailto:support. [protected]@samsung.com]
Sent: 14 november 2008 02:16 pm
To: dip nag
Subject: fw: compln

Dear mr. Dip,

Please look into this complaint and revert to us asap.

Regards
Support. India

— original message — -
From: suphal sarma
To: support india
Sent: wednesday, november 05, 2008 2:41 pm
Subject: re: compln

Dear sir,
Till nobody contact to me. Please contact me, call me here [protected] or [protected]. I am requesting to I need the monitor urgently. Pl do something.
Thanking u
Suphal kanti sarma
Agartala

________________________________________
From: support india
To: suphal sarma
Sent: tuesday, november 4, 2008 2:13:45 pm
Subject: re: compln
Dear customer,

Thank you for patronizing samsung product.

Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then.

For further assistance you may contact samsung customer contact center at 3030 8282 or [protected] (Toll free).

Thanking and assuring you for best services always.

Customer satisfaction team
Samsung india electronics pvt. Ltd.

— original message — -
From: suphal sarma
To: support india
Sent: saturday, november 01, 2008 6:19 pm
Subject: re: compln

Dear sir, thank you for reply.
My contact no is - [protected] (suphal kanti sarma) , plz send ur contact no. Also. I am once again requesting plz do some thing otherwise I have to think another. Because this is too late mean one and half month. Can u aware with this?If ur service is like that, who will believe with ur samsung product.
Ok then, hope ur quick service.
Thanking you
Suphal kanti sarma

________________________________________
From: support india
To: suphal sarma
Sent: monday, october 27, 2008 4:54:39 pm
Subject: re: compln
Dear customer,

Thank you for patronizing samsung product.

Without any prejudice we regret the inconvenience caused to you. Request you to give your contact numbers so that we could forward your mail to our concern department.

Assuring you of best services always.

Customer satisfaction team
Samsung india electronics pvt. Ltd.

— original message — -
From: suphal sarma
To: support. [protected]@samsung.com
Sent: friday, october 24, 2008 3:53 pm
Subject: compln

Dear sir,
Myself suphal kanti sarma from agartala, tripura state. I have given a tft (Which having warrenty pepiod) to ur agartala servicing centre for repairing. On 18th sept 2008, claim no. 373. I am asking regularly about this metter but they are not responding any thing, their behavier aslo not so good, just telling, we are already sent massage to company but company not to giving the particilar parts. They wdnt do any thing. After one month 6 days what to do? I need urgently the tft monitor. I cant wait.
Plz do something
Thanking u
Suphal kanti sarma,
Agartala

I regret to inform that my complaint number [protected] asking for replacement of freeze shelfs which are all broken and the freeze during this summer is absolutely in non working condition has been pending since last one month. The constant calls to consumer care has bought no results and further there is an engineer madan phone number [protected] who never visited our premises but got it officially recorded as the engineer had visited and ordered for the shelf’s of the freeze. After talking to him he gave the number of one mukesh sharma and asked to talk to him and was very rude and uncourteous during the whole conversation. So much so that he said please go to the consumer forum and do not fail to mention my name (I. E. His name in the complaint) none of the phone numbers being given by consumer care or otherwise by mr madan are functional. The freeze of 400 litres has remained non functional during the whole of summers. One can image the plight of the family during peek summers with children aged 7 and 4 at home during summer vacations.

I purchased a samsung rsg257aars at lowes less than two years ago. It is a beautiful stainless steel unit and I was told that it was highly rated. I started having trouble with the ice-maker about 6 months later. When the ice-maker totally quit working... I looked online for answers and it indicated that I needed to change the water filter (About $44.00 with tax). I did this... Reset buttons, etc... Started getting ice again the next day. A few months later... Same problem... I had company coming so bought another filter and changed it so I would have ice on hand. The ice-maker can't keep up with the usage for one person much less two (I live alone and rarely have enough ice on hand!). I ended up buying ice... Later the ice-maker kicked in and even filled the ice container! I thought my troubles were over but less than a month later same problem... So I bought another filter and changed it. I realized then that the money for the refrigerator ($2500) was nothing compared to all the water filters it took to keep the ice-maker going. Also... No one told me that I could remove the filter and the ice-maker would still work so I tried that... Well... I have about a dozen cubes in the past week! How can our government allow these crooks to sell this china made crap here to hard working tax paying citizens? Where is the atoorney general of texas (My state)... Why doesn't someone look out after the consumers? Why aren't there recalls on these defective units... Where are all the lawyers and class action lawsuits!
Whatever you do... Do not but anything with the name samsung on it... I promise you... You will be sorry!

I bought a phone from revol wireless not even a year ago and it wont hold acharge what so ever, I have called and called them and told them about it and they checked it and said nothings wrong, I tryed a different battery which I had to buy somewhere else because they all the suddenly didnt carry the phone no more or the batterys for it and it still is acting up, then they say today i'll give you 40.00 's off on another phone, thats — - they just want me to buy another phone and this ones not even a year old there rip offs

I buyed samsung colour television model no:c29z40 on last year december 25th. My tv get CRT problem on september. I call to samsung callcentre and they registered my complaint. then next day service center person call and came to my home and saw problem, next day they took my tv and after three days they delivered. The next ten days again the same problem come and i am also call to him, and also they took tv on 09-10-2009. But till now they not delivered. Now near about one month over. I call to samsung call centre so many times, they told service center person called you, But anybody didnt called me. And i am also called to service center. they told picture tube not available, one part came and that also defect and another picture tube coming from noida. so many times i call to service center every time they told only lt will take four days, one week, three days like that. i think they told lie. so this bad imperssion on your company. i am not satisfaction on your service center.

I am outraged to discover Samsung won’t replace my cell phone due to the port breaking. I own another Cingular Samsung flip phone where the port broke as well. Your Warranty evidently has a “loop-hole” where a manufacturer defect is blamed on the consumer!

I first called phone repair to ask them what “F-84” meant and why this isn’t considered a “manufacturer defect” and how is the port breaking considered “abuse”. Not one person I spoke with could explain this comment nor understood the technician’s decision of abuse and explain how it is not a manufacturer’s defect. They transferred me to the Escalation Department Supervisor on duty, Angeli.

She didn’t know what F-84 meant nor could she explain anything other than repeatedly reciting to me the “all or nothing warranty”; once the phone is sent in for repair and is found to be non-repairable, the product cannot be serviced and therefore simply sent back to the consumer. There was nothing she could tell me about replacement of the phone other than writing to Corporate Office. After debating my point for over 20 minutes, she finally transferred me to the ECR Dpt. When I asked her why she didn’t do that in the first place instead of telling me to write to Corporate, she told me this was standard procedure. Interesting?

I spoke with supervisor Tiffany, at ECR Department. She mentioned she had just discussed this same problem with another customer. She explained that with the code: “F-84, Pad Lifted at Charger Port” this is due to the consumer pushing too hard when plugging in charger and is not covered under their warranty. She was informative and pleasant but after hearing my story, said this is Samsung policy and nothing she could do.

My argument to Samsung regarding this decision, is that people naturally would tend to slightly push the charger into the port if they were having connecting issues and this shouldn’t constitute “undue stress or abuse” to the phone. If doing this for more than several times bends and/or lifts the inside pad, then this indicates the beginnings of the port breaking and should be considered a “Port Manufacturer Defect”.

Was given Corporate address to send complaint letter to Richardson, TX but discovered its in Ridgefield Park, NJ. Also have address for Plano, TN? Would like Samsung managers name for Communication & Device Solutions so i can send my letter to their attention. anybody know?

Ordered a 22 inch samsung monitor from newegg.com about 1 year ago. There was promises of a $50 rebate from samsung on the website if you bought the product on a certain date, which I did. I received a card back in the mail saying rebate not eligible for that date. This is a scam, and I will never buy another samsung piece of garbage product again!

On 4-1-2007 I purchased a samsung refrigerator from Lowes. On august4 2010 our unit had quit cooling I called samsung and they set up repair service with A&E the tech came out on 8-7-2010 and advised that would cost 434.72 to fix I called samsung and talked to customer service and the advised that there was nothing that they could do since it was out of warrenty. I offered to pay for service call If they would furnish the parts but the young lady was not interested in this . I bought this product for the rateing and consumer reports that stated that they were of good quality If this is the best that they have then their quality is not very muchand I would not reccomend this product to any one and I will never buy another Samsung Product.

I have bought samsung lcd tv model la26r71bbm/xtl in oct 2008. Since it was installed some of the remote functions were not working and we have complained about the same to the dealer and one of the executive had visited from service centre and confirmed that there is some problem in the tv board because of that the remote is not working. We have requesated the executive to kindly send a request for replacement of the tv as this is a new tv and under warranty also. Its been a month now that we have been calling customer care and following up with dealer also and they are not providing any resolution to our complaint. Your so called customer care exe don't know any thing and they can only help us by arranging a call back from the concered dept and the stupid concerned dept can only followup with some other depts.. One day after a argument with some sr exe in customer care mr tarun had arranged a concall with mr amarjit singh [protected] so called service incharge of service centre but I think he is also so busy that he don't have a courtsey to call back and confirmed abt the status abott the same. As he promised that he will call back will confirm the status. I don't think that samsung is providing good services to the customer and the so called service incharge don't know the meaning of customer service. After such a wonderfull experince with samsung I don't think so that I will be suggesting anybody to buy samsing products rathet I will aslo not buy any samsung products.. This was my first experince with samsung and it is so pathetic and i've been mentally harrsed by samsung customer care people and the dealer.. Would request you to kindly replace my samsung tv or else I have to go to consumer court for complaning about the same.

We bought samsung 52" tv 1080 lcd in dec. 2017, right before the warranty ran out which was in november 2017, we had a long white vertical line appeared on tv and samsung said it was defective panel caused problem so they replaced the entire panel with warranty. Again, little over a year after the replacement of the panel (In early part of this year0, the screen has distorted images which was pronounced by

Samsung technician as defective panel. This time, we are out of warranty and it will cost close

To $1, 500 to put new panel. I cannot afford to pay for the repair or purchase new tv. I waited

Long time to save to buy this tv and did not

Know it will not last more than 2 years (In this

Case one year) eve if I can afford to repair, how do I know the new panel will not have problem

Again since it would the third panel being

Replaced within little over 2 years. I contacted

Samsung and see if they can make the repair

But they ignored the issue and kept on saying it is

Out of warranty and they will not do anything about it. I think this is like criminal act on their

Part by selling expansive faulty product to trusting

Unsuspecting consumer. Would this be lemon?

August 3, 2010

Sears corporate office
3333 beverly road
Hoffman estates, illinois 60179

Attn: advocate & corporate complaint department

Re: service on 9 month old samsung dryer purchased at sear's

To whom it may concern:

On july 15th, 2010 I called the sear's service department to schedule an appointment to fix my brand new (Bought october 2009) samsung dryer. The call seemed to go well because I was given a service date of monday july 19th between 1pm and 5pm. That was perfect because I was going away for the weekend and would not need to wash or dry clothes until my return. However, before we left for the mountains, sear's called me back to let me know they could not come on monday july 19th, and we needed to reschedule for the following monday july 26th. Now this is an entire weeks delay, which was not ideal for my household, but trying to be a good and patient person, I agreed to the new appointment.

So a week passes and the dirty clothes pile has grown to a monster-like size. But the sear's tech would be coming between 1pm and 5pm on monday june 26th, so all would be well after they fixed the dryer. On monday I leave work early (12pm) and take the rest of the day off to wait for the sear's tech to give my family a much needed break from the dirty clothes pile that has taken on a personality of its own. I usually work until 5pm, so that's 5 hours of personal time off from work. 12pm turns into 1pm which turns into 2pm then 3pm then 4pm and there is no sign of the sear's tech. I call the customer service center [protected]) who told me the sear's tech should be there, because there was no cancellation of the appointment that they could see. 5pm passes, 6pm passes, 7pm passes, no sear's tech in sight. I finally get through to the sear's customer solutions center [protected]) , who told me that the sear's tech had called in sick and could we reschedule the appointment for the next day, tuesday june 27th.

Now it made me a little mad and definitely confused that no one called me to alert me that the sear's tech would not be coming that day, so I wouldn't waste personal time off from work. (I only get 2 weeks a year, and 5 hours is a significant portion for me). But the goal was to get the dryer fixed so I agreed to a 1pm to 5pm appointment for tuesday. I get home at 1pm the next day, taking another 5 hours off of work, to wait for the sear's technician. Wait for it.. .5pm comes and goes and no sear's tech. I call the customer solutions center, they say the tech had a long day and had "requested to go home by 5:30, " so he could not fit my appointment in that day. Ok, now I am getting more frustrated, and definitely angrier, another 5 hours of personal time wasted bringing the total to 10 hours of time I will never get back. The nice lady I was speaking with at the customer service center (Leanne #250436 - the only bright light in this sad saga) told me the only thing they could do is schedule an appointment for the next day, wednesday july 27th between 1pm and 5pm and that the sear's tech would call me 1 hour before getting to my house so I wouldn't have to take more time off work. Now I am getting tired of writing so i'll just jump to wednesday and say, the sear's tech didn't show up, I called the customer solutions center and found that the sear's tech called to say he had to go pick up his kids and would not be honoring this 3rd day in a row appointment.

Now i'm way past the end of my rope, i'm shaking with frustration, but am able to talk with the lady at the customer solutions center, and somehow she finds a tech that can be by the house at 6:30pm that evening. Forget the fact that i've already wasted plenty of time waiting for a sear's representative, and that I actually have a life outside of waiting for sear's to show up, but I agreed to skip my evening arrangements to wait for the tech. Fantastically he shows up at 6:30, takes one look at the dryer, says he's never seen the dryer's error message before. I leave the room to go stew upstairs in the hopes that he just needs time to be with the dryer before he can figure it out. 30 minutes later he emerges and says, of course, he needs to order a part.

Now I have told the customer solutions center about a billion times what the error message was and to please come prepared with extra samsung dryer parts. But hey, what do they care? Sear's doesn't care that the dirty clothes pile has eaten my dog and scared the kids. They don't really care if the dryer gets fixed, they already have my money. But they don't have my loyalty, which I would think would be a more precious commodity in these economic times. But whatever, they don't care, and they have my money, that's all they care about. That 5 year service warranty agreement wasn't flippin cheap, I can guarantee that much.

So the sear's tech, donnie, who ended up being pretty cool, says he'll order the part, when it comes in to give him a call on his cell phone and he will make a special trip to install it and fix the dryer. So that was last wednesday july 28th, today is tuesday august 4th, the part hasn't come, so I call the customer solutionless center. The representative I spoke with told me that the part was back ordered or they didn't make that part anymore. And then she told me to find and order the part myself. Which left me utterly speechless.

Now i'm generally a happy person, easy to please, it really doesn't take much. I'm trying to put this in perspective, it is only a dryer, but I paid thousands of dollars for it, and paid dearly for this "service warranty. " which has produced absolutely zero. It is going on three weeks now without a dryer, with no end in sight. Ultimately I would like the dryer to be fixed, but since that doesn't seem to be happening, I want both the samsung washer and dryer out of my house as well as the pedestals I bought for both the washer and dryer, a full refund for all of it and a refund for the money I paid for this totally crappy service warranty.

Until then I will continue a campaign of letters and blogs against sear's.

Former loyal sear's customer
Frederick, md 21777

Cc: maryland attorney general, douglas f. Gansler
Maryland attorney general home office
Frederick county better business bureau
Frederick county consumer affairs
www.Consumeraffairs.com www.Complaintsboard.com