Samsung
Reviews and Complaints

I contacted samsung in june2007 because I had a lot of complaints about my camera! I had already taken the camera back to best buy store, and was told to contact samsung directly! After many calls to samsungs customer care, I was given a ticket number, that is given to people who are only suppose to deal with executive customer relations! It is called a 3000 ticket! I was told by tiffany, in executive customer relations that I would have to mail the camera in for repair even if I wanter to exchange the camera for a different model! I mailed the camera into samsung repair. I received an e:mail that the camera was received! I called samsung two weeks later and was told the camera was still being repaired! I told mary ellen, in executive customer relations that I was suppose to receive a different model camera. I was told that manager would call me back within 4-5 business days. A week passed I called back to samsung. I was told it could take up to 2 weeks to get a call from a manager! I called back in two weeks after still not receiving a call! I called almost everyday for two weeks and receive no answer from anyone! I received my camera back from repair (After never receiving a call to even know what the problem was} I open the box and the battery to the camera is missing! I cant even turn the camera on! I called back to samsung, my call was transfered to ecr exec. Customer relations, I was on hold for 43 minutes, I called back was placed on hold again for 38 minutes, I called back a third time and was told ecr was closed is why no one answered the call! I called today 8-22-07 and was told the only thing samsung cold do was send me a new battery, and have "another" manager call me! All I was thinking is here we go again. Samsung has been the worst company I have ever had to deal with!

I have purchase a mobile of samsung model gt-e2120b on 11th november 2009. The hanset is not working going auto on / off. There is not available of motherboard of the said model. So they promise to give a new handset but since last 2 month they r telling sanction has not come from head office. They r troubling me alot. My work order no is wa29901016003 date 6/10/2010.

I have purchased a samsung cell on ddt. 09.09-2009 from the begining the sysem is not properly working. Finally since th disply went away, I have given to your service centre at visakhpatnam and the complaint was registered wide no. Wa5938106507.
After one month the set was returned without repairing statig that the complaint was not under warrantty. The reason they told that the sweat entered the system damaging the mother board.
Surprised to note that mear sweat entering the system means the set is defective.In the customer report form they stated the reason only to avoid the warranty but actually there are no evidence of any systems logged. I have protested the same in writing duly condemning the verson of service centre. They are telling that they have mentioned in the primilimary customer form itself. If they have identified early why they have accepted my set for repair. It clearly shows that only to aviod the replacement of the mother board, knowing they have noted the above remark.
If your do not respond, there is not alternative for me to approach the appropriate form

Gopalakrishna

I received an sms informing that my mobile number is (+[protected]) have own one 1, 000, 000. pound from yahoo/msn lottery head in london. to claim your price contact dr. vincent morsen
Via email ([protected]@hotmail.com) is it true? what is the procedure to claim the price. plz rpy. my email; snl. [protected]@rediffmail.com

We purchased a french door refrigerator (Samsung) from lowe's. It was the largest size and black gloss. My complaint is not only with samsung but also lowe's, as we purchased the extra 4 yr. Service plan with them. After the samsung warranty period ended, I noticed that at the rim of the water/ice dispenser that the black gloss was peeling off. I immediately called lowe's service to report this and they told me to call samsung customer care. Neither of these companies care—they tell me it's cosmetic and I am not covered. Since reporting to both it has gotten worse, peeling more and looks like rust. I tried appliance paint which lowe's told me to do, but that is not working!

I'm truly discusted since this fridge was expensive and we will never buy a samsung product again. We have never had a fridge do this ever!

I bought a samsung fridge, washing machine and ac on 18th april 2010. My fridge samsung (Rt361gbsw) stopped working 11th june 2010 and I had booked a complaint on 12th june technicians came on 13th june and took my fridge informing me the compressor is worn out, I was pretty shocked to hear it as the fridge was less than 3 months old. I was said the fridge would not be replaced but only the worn out part would be and take by the service people. Since then I have been contacting the service station regularly and just hear that the fridge is not ready and nothing more.

Samsung service order number: 605797
Bill voucher number of service: 3790
Riyadh, saudi arabia

Transaction no. Is [protected].

The fridge was returned on 24th june 2010 evening with panasonic compressor delivered by samsung service in a shabby way with all dust and few scratches. It still does not cool and the water in the freezer can make ice at the maximum cooling level even after 3 days. When contacted the samsung service center, they dont respond and the only thing they say is we will contact you.

This is a brand new fridge and there is no replacement when the compressor is defective and even after the service there is no change. I would like to ask samsung is this the way you want to handle the customer?

I am sick and tired of Geek Squad service. I have a service contract for a Samsung side by Side Refrigerator bought at Best Buy with Geek Squad. I had a complaint lodged on June 2nd and the Tech came in the next day to look at it. On hearing the sound from the refrigerator he said it needs a new fan and he will order the same from Samsung and will be back on June 14th with the part at 10:00AM. By the by we have to wait at home for the tech for a service cal window of 4 hours. So I loose half a day of leave for this service call. The tech even made me feel the high temperature on wall of the refrigerator between the Deep freezer compartment and the Main compartment of the refrigerator to show his diagnosis of the defective fan.

June 14th, the tech does not show up and when I call Geek Squad says they never have an appointment for me for the 14th and it is only after I receive the parts from Samsung directly and the next available appointment is the 19th. I lost another half day leave at work.

Come 19th June and another tech comes in and says the part that has been sent by Samsung is not correct and he has to come back again after they get the correct part on the 22nd between 1-4 PM. But this time the technician is nice enough to tell me that he will call me 30minutes before he reaches my house so that I can come from office and not loose another half day leave at work.

22nd June the tech calls me to inform me that since the part did not come in he will not come in and at this junction it is not in his control anymore and I need to call and reschedule another appointment. I get bugged about the whole issue and call Geek squad. After all the long conversations with operators, Appliance specialists etc etc, I get transferred all the way to Corporate Customer relations Office to be told by them that all they can do is see that the appliance is fixed, they are sorry about it and they cannot see any of the history behind the service mess so they cannot comment anything nor can they help in any other way. So I get angry and ask for a cancellation of a recently renewed 3 year contract with Geek squad and am informed that they will have to transfer me back to the Operator and I have to make my request for cancellation in writing by US mail or FAX. For renewal it is possible on the phone but for cancellation I have to put it in writing by US mail or Fax. What kind of service is that?

Geek squad reschedules another appointment again for the 26th of June for the correct fan to be replaced. The Tech arrives and replaces the correct fan on the 26th at around 1:45 PM and after 6 hours of the service call I realize the wall between the Freezer and the Refrigerator unit is still hot. I call Geek Squad again and go through all the lengthy phone service and get connected to one of their tech who is supposed to be a veteran of refrigerators repairs and he tells me the heat on the partition wall is because I might not have cleaned the condenser unit and I am supposed to read the operator manual and clean it. Geek Squad is not responsible for cleaning the unit. I am about to blow my top when he keeps saying Hello ! Hello ! Hello ... and the call gets disconnected.

I call geek squad again and get connected to an Appliance specialist who says he will try and get this sorted out by talking to the right person and after a 15 minute of hold I get connected to a TV technician. I am beyond getting angry and just laughed out of anger. He was an extremely nice Tech, apologetic and fixes up another appointment for the 30th of June and he said he will see what he can do.

I get a call again from the veteran tech to confirm the tech's visit again on the 30th of June and brings the dirty condenser issue again and tells me in the future when ever I buy any equipment or appliance please read the manual correctly before complaining against anybody. I was shocked about the audacity of the Technician to tell me that. I just blow my top against him and I tell him he has no right to tell me to read the manuals of all appliances and whatever I buy and tell him that when their own technician, who is trained did not know this and replaced the wrong part (twice) and here we have a tech trying to tell me the fault is mine of not cleaning the condenser of the refrigerator.

I am just shocked with the service quality of Geek Squad. I do not know what to do further.

Hi,

I lost my mobile phone yesterday at 1.30 pm and need you help to trace the same. Your help would be highly appreceated.

The details are as below
Your name: bharti sharma
Address: a-30, first floor, vishwas park, uttam nagar new delhi - 110059
Phone model: gt-b3410 noir black
Make: samsung
Last used no. : [protected]
E-mail for communication: bharti. [protected]@ge.com
Missed date: 24th june 2010
Imei no. :[protected]

Can you please advise if do we require log fir with police as well.

Many thanks,
Jitendra

I got a samsung i8910 from mtn the glen two weeks ago and on the disk it says it supoosed to connect on windows vista. This phone connects to Windows 7 but does not connect to Vista. I have been to the Glen 3 times, Ive been to Vodaworld Samsung, Ive downloaded new drivers for the phone at a cost of 90 meg, I have called Gift and Bradley at a cost of R 162.00 to sort this out, its two weeks later and im still sitting with a phone of 7ooo rand and ist doesnt work, i do not get put through to any managers and i dont get anywhere with the staff at either mtn or samsung..I dont know what to do. Brad is also very rude and i am desperate.Could someone please help?

Sir, I hve made many complaints, even through toll free no in regarding non working of my window ac samsung model awt18 xsb from madaan electronics ambala cantt which was purchase on 27 june 2009 & the installation & the complaints attended by ur experts at my residence address 10405, ranjodh park badi haibowal kalan ludhiana - 141001 but still in vain. Sir I again request u to kindly rectify or replace the same immediately otherwise I hve to appoarch another door.
Thanks
Ujla

A defective mobile was sold by samsung through prakash music center 17 new market bhopal on 29.12.09 which started giving problem of restart in the month of june 2010. On complaint we were sent to its service centre at mp nagar bhopal who after checking kept the phone and advise us to come next day. On 2nd visit the emplyee of center mr. Ajay said that it will not be repaired now and therethat he again order us to come after a week without apprising us the reason of delay in the repairing by keeping the phone with them. He did also not say anything about its defect or the reason of its non working.

Samsung's claim that their split - type a/c unit is the state of the art and is perfectly quiet for bedroom installation is a joke! This new unit model#
Aqv18vbe creaks like an old barn, and is totally sleep disruptive! Their tech. Support dept. Should be renamed " the tech. Denial" dept. They were totally unresponsive when I called to explain the problem. I was actually lucky to have been able to get a word in edge ways to explain the problem. Totally rude, ignorant and evidently did not care less. I will never purchase anything with a samsung name on it again. The two tech support [denial] people that I spoke with tarnished their name badly, a progressive company does not need people with that type of attitude.

I bought samsung led 55 inch ($3k) last year july and recently I started noticing that half of the screen is getting darker than the other half.In addition, there's a spot that lost the color. I contacted samsung customer service and they sent out third party vendor to replace t-cow part. After that we still had the issue. Now the technitian says it needs a new led panel wihch means basically replace the 90% of the tv. I contacted samsung customer service again to see if (And hoping) they can replace the tv instead of keep fixing it.

They said "we will try to replace parts until we can't resolve the issue". I understand if they try to replace one or two parts, but we're talking about whole led panel. This is rediculous. I told the service rep. That I won't buy any samsung product anymore and she said there's nothing I can do. I am just following the protocol.

Samsung is the most worthless company that ever dared to call themselves a manufacturer. They claim to have a 2-3 year warranty on their hdd's. When you call in for service, you stay on hold & then get no actual help. If you get any information, you are referred to a webpage to submit for an rma... Then the webpage doesn't work on any computer using any browser... After you get absolutely fed up & start threatening lives (Process been going on for a month) , you get an email stating that their 3 year warranty is someone elses responsibility... My recommendation, buy your hdd's from seagate...

My husband and I bought a samsung refrigerator 3 years ago from lowe's. I love the refrigerator until march 2010. The freezer section froze up and to be defrosted manually. I called rick's appliance, a local repair company. The service tech came out and told the door to the freezer wasn't closed all the way and the freezer froze up, plus the icemaker ceased to make any ice. Also, I would see water under the frig at times and I would just clean it up thinking someone has dropped an ice cube.

Two weeks after I manually defrosted the frig, I find water under the frig and on the floor again. I called the service tech and he came out and took the back off the freezer from the inside and thawed the water drain. This is quite a feat to perform this function. The door and the 2 freezer baskets had to come out to repair this drain. Today march 30 I find water under the frig and on the floor. This constant water is annoying and my laminate flooring will be ruined with this constant water standing on it. Does anyone know how to fix this? I have an old amana refrigerator (20 yrs old) that still works like a jewel. We bought this samsung because it was bigger. I'm sorry to say that we purchased this brand if it only last 3 years without repairs. I would like for someone who can help me with this problem. My next step is to contact samsung with a phone call directly. I will not spend my hard earned money ($1400.00) for something that has to be repaired constantly.

Dear sir,

I mr. rajesh bandodkar residence of goa india bought a 22" lcd tv, from shetye sales syndicate pvt. ltd. on 27/04/2009. make - samsung, model-la22a450cilxl, product serial no. -10443pds401326a. exactly after 1 year of warranty and 1 month the picture screen went blanks. I want to ask the manufacturer whether they are manufacturing their product to last just one year or really they mean quality product which will last for years. I was suprise to see that samsung product are also not good. earlier I had bad experience with another big brand sony thus I shifted to samsung but the same bad experience.
I would be happy if the tv could be replaced.

Thanks & regards

Rajesh bandodkar

Respected Sir,
I am furnishing following required information to you for searching my lost mobile
Name:- Kshirsagar Anant Laxmikantrao
Address:- Flat No.4, Vaishnvi Apartment, Plot No.12, New Shreynagar
Kalda Corner, Aurangabad-431001.
Phone Model : S-3310
Make Samsung
Last Used No.: [protected]
Missed Date :- 24th May 2010
IMEI No. [protected]/6

In view above information you are requested to find my lost mobile at the earliest

I have ordered many electronic parts online and able to return and get my full or part refunded but J & J International Samsungparts is such a RIPE OFF. They do not display disclaimer on their website that the you able to order is NON Re-fundable. Customer service is SUCK they tell you is on the invoice. Invoice display "All items covered by 30 day return policy based on customer receipt date". I received my electronics part 2 days ago and its a wrong part and I try to return it. I wii NOT order any electronics parts from this website again.

I purchased a Samsung washer and dryer two years ago. Three months ago the pump in the washer needed to be replaced. It took weeks to get the part. Finally the repair returned and replaced the pump. After three months the pump went again. The repairman replaced the pump and after one load of wash it stopped working again. The repair man doesn't know what is wrong.

our samsung player would not play our new avatar dvd so we called you for the update as the update would not download from your website you sent us a flash drive witht the update on since downloading the update you sent our player will not play any blue ray discs, we have called many times and keep getting the same answer - we will get the tech guys to call you, i have xplained to your customer service that me and my husband both work from 6am to 6pm mon to friday so to call 1 of our mobile numbers - they have not done this- we have paid over £1500 for the tv and the blue ray player around 18 months ago and i am not happy it has gone wrong already - i have been told that because it is over a year old the warrenty will be out i undertsnad that but my arguement is that it has gone wrong since we downloaded a download from you so i dont see how this is our problem - below is a link to the samsung forums and alot of people seem to be in the same boat as us please advise urgently what you plan to do to to rectify our situation as i am definatly not paying for any repairs and i am currently getting my case together for trading standards as i feel let down by samsung not only is your customer service less than helpful - you have no complaints phone line ND NO DIRECT LINE TO THE SO CALLED "TECH GUYS" i feel this is is very disappointing from a worldwide and well known brand name - not only has it cost me money calling you everyday but my time taken to call you.

please let me know asap what you plan to do about this.

http://www.avforums.com/forums/lcd-led-lcd-tvs/384484-samsung-complaints-department.html

http://forums.cnet.com/5208-13973_102-0.html?messageID=3291390

http://www.imdb.com/news/ni2337647/