Samsung
Reviews and Complaints

This is in regards to my samsung airconditioner which I bought two years back. Suddenly it stopped working & I called up samsung customer care # [protected] & lodged a complaint on 1st april, 2017. I was given a complaint # [protected] and as promised that an engineer will visit my place within 24 hours.

Till 3rd april, I didn't receive any call from them & I again called the customer care number & was given a service center # [protected] as they are the ones who send engineers. When I called there, person by name of sumit from wazirpur told me that ''people at customer care call center are bunch of jokers & don't know what kind of work pressure they (Service center people) are going through''. He said that there is no way my complaint can be addressed on 3rd april.

I agin called up customer care & was promised that it will be escalated & they'll call back. I got a call & was promised that it an engineer will visit my place at 11:00 am of 4th april. When no body turned up till 12:00 pm, I again called up the service center number to enquire that by what time an engineer will come. I got a shocking statement that there was no call made to me from samsung & there is no way an engineer can come before tuesday, 6th april.

I again called up customer care & spoke with a supervisor by name of karan & he put me on hold to enquire about the same. He assured me that I will get a call back in 30 minutes & my issue will be resolved today itself. But now it is more than 1 hour & no one has called me or visited my place.

My point is that a big brand like samsung can do such cheap stuff then how can we trust the rest of the brands in market. People from same organisation pass loose remarks for their own colleagues & make false promises. One hand of such a big brand doesn't know what the other hand is doing. When we buy products we get promises that the after sale service will be best etc. But when it comes to keeping those promises, brands like samsung do such cheap stuff.

I have 3 airconditioners at my home from samsung & have received a great mental harrassment & false promises that I will never buy any samsung product & will also make sure that no one from my near ones buy any samsung product in future.

Regards
Ashish ahluwalia
Cell # [protected]

I have a Samsung fridge that freezes everything in the fridge side. I have reset the temp to 46F and put a thermometer in the fridge and goes to 32F while the setting shows 46+F. Have called a tech to look at it...he's not here yet, but this does seem to be a common problem.

My complain no is8403426521. I regularly call in given no1800110011 but everytime call centre boy tell me you will be called by our engineers but no call received. I first complain on 24/3/2010. Now they reregistered our complain on 27/03/2010.
I care service centre karampura, delhi will be given our complain no. But they didn't pick up our phone. What will I do now. I want to install my split ac also want servicing of it. I purchase this one year back.

Samsung support is therefore requsted kindly do the needful in this matter.

Thanking you

S k modi
Uttam nagar
New delhi

Sir/madam,

I have purchased samsung hdd hd-160jj bearing sl/n 137311flb61688 in nov'06. This drive became faulty and I got replecement in may'09 with hdd bearing s/n 35161qss200488. This replaced hard disk again went faulty in feb'10 which I have given for replacement on 11-feb-10 at cspl computers pvt. Ltd, chintels house, 16 station road, lucknow. My job card no. Is [protected].

Initially I was told that replacement will be made in 10-12 days but till today I have not been given replacement. Yopu are requested to look into the mater as apart from data loss due to hdd failure delay in replacemnt if further adding to my losses as I am not able to run my system.

Thanks,

I had bought a samsung ac 1.5 t from next showroom for around 25000. And since that day I have been repeateadly having problems with the product. The gas leaked just after using it for 1 year. And whenever I register my complaint with samsung it takes 3-4 days to get a call from engineer and around 5-6 to get my complaint resolved. Imagine you buy an expensive ac and then pay a lot of money to keep it running every year and keep making numerous calls to their customer service call centre and still sleep in delhi summer heat. My latest complaint refrence number with samsung is [protected], and I have been waiting for engineer callback since 2 days.

Sir,
This is khadar basha. My mobile (Samsung b1ooi) stolen yesterday in hyderabad at around 11.00 am. Imei no :[protected]. And mobile no is:[protected]. I request, kindly find it and send those details to my brother's mobile no:[protected] or to my mail id:[protected]@gmail.com.
Thanking u sir.

Poisonous fishy smell from samsung ac
I bought samsung split ac 1. 5 ton with model number as184ewbnstl from aarco one lajpat nagar market I - 3 on the 20 / 03 / 10. On the same day of installation. I had observed that it was emitting lingering fishy smell. The next day I had lodged a complaint with rregistered number [protected]. The engineers came on three occassions assuring me that the smell would subside as time progresses. Days fades away but the smell still remains. Samsung india are using poor quality products that are not ideal for customers health. According to medical research, that stench smell that is emiitted from running ac contains poisoneous gas that can ruin your respiratory system. It is my advise to everyone to undermine cheap products like samsung brands that can be detrimental to your health. Avoid buying products from arco one lajpat nagar market @ shop I - 3. They only care about your money and indifferent about the product and you. They don't possess any business ethics and the manager is fraudulent. Indians should be careful when shopping from this samsung outlet

Samsung electric range ftq386lwx. Original price $1699 purchased at sears.

The convection fans stopped working within 3 months. Waiting for over 3 weeks for parts that were supposed be a rush order.

Now the stove takes 30 minutes to get up to temperature and then fluctuates up to 100 degrees. I used the steam clean feature and small pieces of metal are falling off the oven walls. I will see what happens when I use the self-clean feature.

Samsung keeps telling me to call sears, and the sears repair tells me they can't get the parts from samsung.

My washing machine was not working. I made a complaint to local service centre in trivandrum, kerala. On 2 months before. The service engineer visited 2 months before and said that, the board has to be replace, so u have to get the board with in 5 days. My complaint no is bo412. After that nobody turned up. I made a call somany times.. No response till now. If this is the situation with your servicecentre then what we have to do... Kindly dothe needful as early as possible.
Jince mathew.[protected], [protected]

This has reference to the mega promotion of samsung lcd 37" tv held in doha qatar on the 11th of march 2017.
This promotion was advertised in qatar news papers on the same day, and offer was 50% off on samsung 37" lcd tv's.

Lots of people started going in to samsung showrooms located in various places in doha. It was a total disappointment for thousands of customers when they arrived at the show rooms. According to showrooms lcd tv's were sold out even before they opening their show rooms?

1) I was personally there to buy a 37" lcd tv at the samsung showroom located at the centre shopping complex next to ramada plaza hotel at 8.45am as they open their showroom at 9am. What a strange answer from the showroom manager? He mentioned they got only 11 pieces and all were sold out even before opening the showroom.

2) then from there I rushed my self with a friend of mine to alnazar branch which will open at 9.30am. We reached the showroom at around 9.20am and what another reply from a filipino salesman mentioning that they opened the show room at 7.30am and they sold out all the 37' lcd promotional tv's.

3) then we went to lulu centre and salesman at the showroom (Tv section) mentioned that they got 100 tv's for the promotion and all were reserved by the lulu centre staff members.

This has been happened in almost every showroom and it was hard to find a customer who bought a tv other than the friends and relatives of showroom employees.

I think these kind of promotions are so disgraceful and a total dissapointment for th customers. Hope, many customers in qatar would have complained about this and look forward samsung to take care of their reputation without letting the showroom managers and employees cheat the customers.

These comments were truly based on my experience and I heard the same with many of my friend

Hi, i am Roshan Bhoyar from amravati. I lost my mobile from own room, dated 23 feb 2009, when i was sleeped in my room . when i get up early morning, i didnt get my mobile. IMEI NO. is [protected]. & my ph no. is [protected]

I purchased a refrigerator of 240 lit, frost free, double door of samsung at vijay sales on 16/06/2008 in chembur, mumbai, india. Gas of compressor leaked within a period of 18 months only. Compressor is guaranteed for 5 years. I had to pay rs.1000.00 to company's mechanic who rectified problem on third day. I had to throw away 6 litres of ice cream which melted away.

Samsung, do you have anything to say ?
Your products do well only around warranty period? So you are also one of the over smart & worst manufacturer ?
You give warranty on compressor for 5 years and if gas is leaked within 18 months, it is the fault of purchaser ! Is it so?
Please submit your reply to me at [protected]@yahoo.com at your earliest.

The tv that I bought was sold off to someone else

My friend and I visited the best buy store located in plano on 6th of march 2010 to buy a tv for his apartment. We spent about 3 hours before we could finalize and decide upon which tv would best suit his needs. We decided to buy the 46" samsung led 6000 series, 120 hz tv which was priced at 1299.99 $. We received great help from one of the best buy representatives called dj.

We made the payment for the tv and decided to pick the tv as we did not want to pay 79 $ for shipping. We had a toyota camry and thought the tv would fit in, but it did not. So we decided to rent a truck for an hour and pick the tv. As it was pretty late and the store was about to close, we decided to pick the tv the next day. (Remember, the tv was sold to us) on march 7th, at around 4pm, we rented the truck from lowes and went to pick the tv. We waited in the customer care queue for about 20 mins and then we showed them our receipt and asked them to get our tv out so that we could load it in the truck and take it home. After waiting for about half an hour, the customer service representative at best buy told us that the tv was sold to someone else as it was not tagged properly.

I just could not believe her. How could they sell a tv that was already sold to us. We told her that we wanted the same tv or another tv with the same configuration. She said, that was the last piece and so nothing could be done. Later after arguing, she said, there were 2 tvs of the same configuration that were available at some other store which was about 2 hour drive away. It would take about a week for the tv to get transferred to the plano store. We were pissed. It was a big inconvenience for us. We talked to the store manager (Mike) and explained the situation, hoping that he would understand us and come up with an agreeable solution. We had rented the truck for an hour (By then we had already spent more than an hour and a half in the store). The store manager said, all he could do was, pay us 25 $ for the truck rental that we had paid. We asked him, if he could at least deliver the tv for free at my friend's house once they get it from another store. The store manager (Mike) said delivering will cost 79 $ and that is too much for best buy to bear. (What about the inconvenience that they have caused to us by selling the tv that we owned to someone else?)

We asked the customer service (Brittany) , to check when earliest we could get the tv transferred from another store. She called up the store only to let us know that the tv is not available anywhere within texas. We were mad; we were completely dissatisfied and very angry as that was the best configuration and price that would suit us. The store manager finally agreed to give us a 200$ off on any other tv that we decide to buy from best buy. He was trying to compensate for all the inconvenience that was caused due to the negligence of the best buy staff. By now, we had spent about 2 hrs in the store and had to return back the truck. We decided to come back the next day and buy another tv and get a 200 $ off.

The customer service (Brittany) was very polite. She said, she would return back the money that we had spent for the tv that was sold to someone else. We agreed and got back the money on the credit card and decided to come back the next day. She also said, that she will not be working on the next day but she will inform the staff that will be working so that we do not face any other problem

On march 8th (Next day) my friend and I went back to best buy during the lunch time (As both of us work) and decided upon a 55" led samsung tv (Listed price 2199.99 $). We thought of renting a truck, once we are sure of getting the tv. We went to the customer service and there was a person called (Tyler) who was helping us. Brittany had told tyler and written up our entire case on an a4 paper and had put it on the soft board there. Tyler was aware of the entire situation and just to make sure that he was doing the right thing, he called the store manager (Named bryan - mike was not working that day). Brayan came to the customer service counter, checked something on the computer and said, " sorry, we cannot give you a 200 $ off on this tv, this tv is already listed at a very low price" I got furious. Every person in the store says something different, I do not understand whom to belive and whom to not. I explained the entire chain of events that had happened the previous day and he said, he could not do anything about it. He said, the store manager (Mike) who committed to give 200 $ off will be working on wednesday (March 10th). So come by then and talk to him.

I have never seen such a horrible way of dealing with the customers in my entire life. I hate best buy and will never ever think of buying anything from here. I was so pissed off, that I just told bryan that we don’t want anything and we will never come again to best buy. Later I thought, I should have at least asked for the names of the people that I was dealing with so that I can complaint. I went back to the store and asked for the names of all the people that I dealt with.

I will wait for a few days to see if any action is taken for the complaint that I am submitting. If not, I have decided to file a lawsuit against best buy for selling a product that belonged to me and for such a horrible customer service.

I bought a samsung B2100 mobile phone on 21st dec 2008, since the battery was draining out very quickly I took it to the service centre"digital waves" in chennai.They said there was something wrong with the circuit and that they would give me a new phone in 10 days.Now it is more than 45 days and everytime i call the service centre they are saying that it will take one week.Most of all the attitude of the guys answering the phone and at the counter is awful.

I have a samsung lcd tv which has failed for the second time. The service agent took the unit away again to their depot. They told us the unit cannot be repaired this time and needs to be replaced by samsung. A request was put through on the 14th of january. No news from samsung for over a month. We contacted samsung several times. The case was finally escalated to a case officer on the 23 of february. They promised a case officer would call within 2 days. We still did not have news or any call back from samsung. Today is the 3rd of march 2010. No response at all from samsung despite several follow up calls and endless hours on hold. This must be the worst customer service as they keep telling us a case officer should contact us withing two days with an outcome, but they never do. Even when we have obtained an email address for the case officer and have sent numerous emails for an answer, they simply do not bother to reply or acknowledge reciept of email.

I strongly advise people not to buy samsung products, unless they wish to deal with an inferior and unreliable product, coupled with the worst customer service division I have ever come across. They simply do not honour their warranty obligations.

This is a complaint for the samsung lcd37a550 which I purchased 16 months ago. Worked perfectly for 15 months and I was very happy with it to be honest.

Suddenly went on the blink 2 weeks ago. After 1 hour of usage the picture goes off while the sound remains. The service guy tells me the panel will have to be replaced at a cost of rs:27, 500 which is exactly 50% of what I paid for the lcd in october 2008 (Rs:54, 000) ! What he cant explain is how or why a high end product like this one should go down the drain so quickly.

Do they think I am nuts? Pay 50% of the original cost after just 16 months from the date of purchase?

In spite of my writing to the deputy md, the marketing head and the category head at samsung, no one from samsung has had the courtesy (Forget the guts!) to respond. What a fabulously customer-centric organization! Speaks volumes of how once you sell a product, you forget the customer who bought it!

I regret the day I purchased this product and hope the same thing doesnt happen to my top end samsung microwave which I purchased for rs:16, 000!

Regards,

Ashish.

My two year old samsung tv model # lnt4661fx started clicking on and off and a shadow appeared on the screen. I called samsung support who told me there was a problem with that model number. They sent a technician to my house who replaced the component causing the on/off clicking sound. The shadow remained on the screen. The technician called samsung and they told him they (Samsung) would not pay for the screen repair. It is very evident the capacitor caused the screen to shadow. I called samsung executive branck on 17 feb 2010. They told me they would not cover the screen problem. I paid $1800.00 for the tv. The capacitor caused the screen problem. Samsung should stand behind their product. "never again samsung".

Louged a complaint at service center on dated 5th january 2010. My complain no. Is [protected]. Engineer visited to us and said a spare should be changed. Since I have not received any phone calls regarding this. Everyday I contact to service center they said I arranged the call and nothing happens.

I was surfing by this phone but couldn’t send email from new message option. though I could send email by opening Yahoo!, I could not open yahoo mail, rediff and Gmail as it stated memory is short. My service provider Airtel told that it has to be updated by the Samsung service centre. The Berhampore (Murshidabad, West Bengal )service centre kept it for 2 days (3.2.10 to 4.2.10) and at the end returned it, deleting all the settings, stored important messages and contacts. Rupees 15 talk time is also spent by them, with GPRS totally stopped. I again got Mobile office and nop settings by phoning aortal executive. They must have damaged the phone's GPRS system. Their behavior is rude as they are overworked and without adequate training. For this I have visited the centre 4 times traveling 50 miles every time. My phone is SGH-J150 EDGE TRIBAND no [protected] bought 5 months ago.

I did surfing by my previous Samsung phone, but seeing this phone's email option from message menu, I bought it. But the service center boys are telling that emailing is not possible from message menu. Then why the company advertised that false option to make me buy that phone and lose my money. Is it not cheating? Please do something to safeguard the good name of the company. I am
yours faithfully,
Stephen goswami, bible centre, po-Islampur, pin-742304 Dt. Murshidabad, W.B. phone-[protected]

email- [protected]@yahoo.com

To whom it may concern,

Compliant: regarding Samsung LE40A756 LCD

The above television was purchased on 15th of November 2008 along with product support for 3 years. The above LCD started showing I quote “(check fan 1)” and then switches off 3 minutes later. The television has just been collected from my home for repair which will take 28 days. I was also told by the tech guys that the fan has been overheating.

I am thus making this compliant because I never once expected my television of just over one year old to be having such problems. This has thus proven that the above television is faulty and that’s the reason why it’s been discontinued. And because I do not want to keep experiencing this problem again I therefore want Samsung to send me a guarantee letter stating that the problem will not occur again or refund my purchase money. I would also like to know what Samsung expects me to watch while mine is been repaired for the next 28 days.

When I bought the product support, I did not buy it for faulty fan. I am extremely unhappy with the above product, I am highly disappointed with Samsung LCD television and I want Samsung to know this as soon as possible.

I strongly advise that Samsung should refund my money because I do not trust Samsung LCD product anymore. I am now on maternity leave with a new born baby at home with no television to watch.

Thanks,

Osato Ivbarenikaro