State Bank of India [SBI] review: very harsh and unhelpful customer service! 237

Dear Sir,

My credit Card No. is [protected]. I have sent two complaints to SBI banks through Register AD. First is on 12.09.2007 & another is 13.10.2007. Most of the times, I have received statements after due date, with huge penalty, intrest & unaffordable other charges. I have very clearly mentioned in my both the letters that I am not going to pay this amount. But till date there is no written communication from Bank. On the contrary every month bank is sending Bills with Penalty and intrest. Without any purchase my bill amount in the month Sept. 07 was Rs. 659.18 and in this month i.e. June 2008, I have received bill of Rs. 3250/-. If SBI really wants to settle this type of issues, SBI has to change their attitude, try to understand your customers.

Once again, I would request you to settle this matter in proper way.

My mobile No. [protected] and my resi. No. 020 [protected].

Kind Regards,

Dilip Malvadikar

VERY POOR CUSTOMER CARE SERVICE .
PLEASE CHANGE THE WORDS SBI MAKES LIFE DIFFICULT.
I HAD APPLIED FOR THE CREDIT CARD.
I MONTH AFTER WHEN I GAVE A CALL TO CUSTOMER CARE
COOLY SAY YOUR APPLICATRION NOT PROCESSED WITH OUT ANY VALID REASONS
INSIPTE OF THIS POOR SHOW BY CUSTOMER CARE PEOPLE
NOT EVEN BOTHERED TO LISTEN WHAT I SAY

I have droped cheque for the amount mentioned in statement at the drop box in SBI TAMBARAM CHENNAI 600 045 branch, after five days I received a phone call fromthe collection centre to pay for payment due.When I enquired, Issued cheque is not sent for clearance & where about is not yet known. In this connection when I have contacted sevaral times to costamer care centre, nobody responding properly.Mean while I have issued fresh cheque & given stop payment for old cheque.

Sent: Saturday, Mar 29 2008 10:04AM
To: feedback.gesbi@ge.com [feedback.gesbi@ge.com]
Cc: head.sbicards@ge.com [head.sbicards@ge.com]
Subject:

Dear Sir,
I undersigned was sent A DD Rs 1Lac 26 thousand as a loan, without my consent, on my office address, on 19/11/2007, & On 20/11/2008, I deposited the said DD at HDFC bank Vashi. Before your DD ‘s amount get credited in my account I dropped the said amount, cheque no 488514 of SBI Nagothane branch in the cheque collection box at Naothane, on 27/11/2007
1.It was miss placed, & I had to applied for the stopped payment for the said cheque….. no 488514 of SBI Nagothane at nagothane.
Then Again I issued one more cheuque no 488518 of Rs 1, 26, 000 of sbi branch Nagothane, but it was decline from your office, with remark that, it is local branch, s checque, [Mr Mohan collected the said cheque]., Whereas, for any transaction I was using the same, cheque book, & in the past dealing, there was no problem at all, It was very easy going,
Then I paid the total your loan amount Rs.97000+ Rs38000 thru HDFC bank with Rs5000 more [as a interest component], that also because of your mistake.
At the moment I had stop using your card, look into the matter, I think nothing is pending against me. I had face a lot of problem because of the said incidence, If u don’t want to lose your sincere customer pl. close the matter earlist, so I can continue your card.
I had sent many mail, but people even doest have time to reply the mail,

Dear sir,

I have deposited ch no.318921 dated 05/07/08 in fvg of sbi card
no.[protected] in drop box of sbs fatehgunj baroda
but till day your collection agents not came for collection of cheques, every time late fee charged by sbi card.

I will not pay late fee if charge by you.

dinesh

Dear sir,

I have deposited a cheque no.318921 dated 05/07/08 in favg of sbi card no.[protected] in drop box of sbs fateh gunj baroda
on 5/07/08 at 2.. P.M. Bu t at the day end of 07/07/08 you collection agents not came for collection, every time late fee
charged by sbi card, this time I will not pay if late fee charged by
you.
dinesh

Respected Sir
Kindly send me my a/c statement and any other document at my residential address, because I have leaved my job. According to this reason I cannot receiving any paper, please if you provide this service then I will be greatful, and I will also pay my outstanding amount within due date.
Thanking You
Surojit Samanta

SBI CARD NO-[protected]
MOB- [protected]

i tottaly agree, not only you there are innumerable victims.sbi is a reputed bank but some one an outsourced nbfc hiding behind the logo of it does all these unethical uncivilsed acts and harressing and torturing innumerable customers. nouse of going to consumer fora.their actions attract several sections of criminal law.consult a tort law advocate and file a case.be careful in choosing of an advocate of standing otherwise sbi credit card may buy him for your disadvntage.a sundararajan

MyCard no 4006 6760 [protected]. I stopped using Card since long time After making final payment. Now I am getting harashing calls from You please let me know the reason.

Dear Sir/Madam,
I have already canceled my SBI Credit Card no. [protected] . There is no any outstanding pending but every month I am getting Monthly statement with zero payment. My request is please update your record.

Once again I am confirming that please cancel my credit card for the above number and do not send me further any statement.

Kindly acknowledge the the receipt of this mail as well as confirmation.

Thanks & Regards... B.T.Mane

I had canceled my sbi credit card no. [protected] so henceforth do not send me monthly statement.
Please confirm on the same.Waiting for your immediate response on this.

With Best Regards...B T Mane

I am using Sbi Creditcard from last one year with in this month i am facing many problems with them. Customer services don't give respect to the Customers...
and also m not getting the statement from the bank

We request you to send SBI Credit card monthly bill thro' E-mail. What is the procedure. Pl send mail.
Thanks
S Umamaheswara RAo

I am using SBI credit card since 2005. My card got lapsed on may 2007 itself but still i am receiving messages from sbi people stating that i still have due amount to b paid. I don't undesrtand why they keep sending messages very often, so i request you to send a detailed statement of account from 06 july 2005 to 05/2007.Its very urgent . My sbi card number is [protected].
My address has been changed to
#99/1, 3rd A cross, doctor's layout,
B.channasandra, Bangalore-560 043
Karnataka, India.
Mob-[protected]

SBI CREDIT CARD HAS VERY VERY CHEATING THEIR CUSTOMER ONCE A TIME I AM SENTING MY CREDIT CARD AMOUNT AND CLOSING TO MY ACCOUNT AND I SENT A LETTER TO SBI CREDIT CARD CENTRE IN DELHI AND CHENNAI
BUT 6 MONTH LATER ONCE I TRIED A PHONE CALL YOUR BALANCE AMOUNT 7500 SO THIS CHEATING THEIR CUSTMOR SO BR CAREFIL WITH SBI CREDIT CARD

My address, where you are sending statements are wrong. Insted of COM you should wright CDM. My full address is AUGUSTINE JOJO, CDM, BHABHA ATOMIC REASERCH CENTRE, MUMBAI . PIN-400085.

You have been sending me a statement for the last 3 yrs at a Card No [protected], but unfortunately after giving so many reminders, I am yet to receive the card.

Kindly send me the card or revert me for further solution.

regards
amit nandi
[protected]

I have given request so many time for my monthly statement
on my e-mail address but till not received. I am not receiving
statement by post since last six month.

I got a sbi credit card last two years back. Infact some guy had come to our office and took my details and I got my card though I had asked him not to send me one.But I got one.Then I used it .But for the amount of Rs.4000 I had to pay about Rs.11000/-. Still I was getting bills every month though I stopped using it.Then I made several calls.Each time they assured me that they will solve my problem and would cancell my card as per my request. Then This year I got one more new card for which I had not requested. Again I called and sent emails told that I am fed up with SBI credit card and I dont want one. Then the customer service people told me it is cancelled and not to worry any further.I am not using that Card (never used it this time under the impression that it is cancelled).
Yesterday for my Utter Surprise I got a letter from SBI asking me to pay my outstanding amount of Rs.1237.50.How come ? I dont want your Card, I never wanted. I will never be wanting SBI card for my life. Please tell me how to get rid of SBI Card. I am really fed up. I have not touched even one rupee.Why should I pay 1237.50 ? I am scared to use SBI card. I will never. I hate this system which is not at all customer friendly. Why do SBI harrass innocent public like this ?
Johnsheen
[protected]
Mysore

While I am yet to receive my add on card for my wife, surprisingly I have received the PIN nos. of mine and for my wife. For your info, after my enquiry I got a SMS from your courier to call Mumbai for finding the status of my add on card. Is it not interesting to find my card status I have to make STD call to courier office ? Anyways, I will be grateful to get my wife's card at your earliest.

rgds

Jaydeb Banerjee
Card no.[protected]

Dear sir,
I have a pending amount of Rs. 22000/- (Approx.) but my limit is Rs. 18000/-. After that I had a call from the customer care (lady) that you have a overdue payment. I said that i want settlement a she spoke to their with their officials and said Rs. 15000/-. First payment in cash and another in cheque and I agreed.

Next day I gave my first payment by cash with my settlement order and I have issued a cheque for the second payment. At that time I went to Ahmedabad (Head Office) for One month. I coudn't able to check my statement. After reaching Chennai I took my bank transaction the Cheque was bounced.

Then I call to SBI customer care (They didn't call) and said what all happen they said we can't do any thing but we can update that and I have informed that my mobile number has been changed. After some days I got a call from SBI (Lady) regarding the payment. She said that your settlement has been cancelled and you have to go to re-settlement I said i cant go for the re-settlement but I can pay the pending amount of Rs. 7500/- by cash. She said that I 'll speak to my head officials and come back.

Next day She called me and said that Ok. you have to pay only the pending amount and I ask that I want my new settlement order she said It will be reaching you in week. Next day marketing person came I have paid by cash and I ask about the settlement order he says that I will bring in a week. Then he didn't come.

Then for one and half months there is no cal from the SBI. I thought that my settlement has cleared and I got relief. But on 30-07-08 I got a SBI statement that full payment immediately.

I don't know whose fault is this. I think that in this world who wants to live legally can't able to live.

Because of the wrong information by the Customer care (IDIOT) lady now I am suffering.

My one Information to all the SBI card holders. Please record while SBI Card customer calls you. This is my humble request.

Thanking You,
John Paul.A

yet till date 10/08/08 i did not received my last bill statement, which was issued on dated 09/07/08 thus unable to send the exact amount of payment cheque.
BUT being a good customer i hed despatched the EMI amount Rs.1470 through cheque.

SBI Cards is a ###ING Card

True SBI does not gove the service correctly, , even after paying the due amount I have been charged late payment... The site to make online payments are always down. if asked about that they just give excuses or say they are updating the site. I am really frustrated with there service.

I am SBI credit cardholder. my card no.[protected] a paid R.s2500 as par intrection of Mr.raman roy on 05-07-2008
agains statement dated 07-06-2008 & asked to close this mater
of outstanding agains my payment statement & cancel my creditcard at your end as early as possible.
every two days i am geting sms from SBI card that your o/s
a still there. please check at your end & do the needful & stop sending sms & statement.

I was issued a primary SBI card No.4317575164081318with expiry date 11/2006 I have not signed on the card and it was never used by me. Another card No.[protected] was issued to me without my request and without using the card I returned it in pieces on 17/10/2007 by registered post (Receipt no. RLA 2394 Karakulam 695564). Hence I am not liable to pay any amount to SBI.

Several demand notices were sent to me Finally they said the matter could be settled if I pay Rs 300/ They sent a person to my house and I paid Rs 300/ (receipt No 9704658). They have not settled the matter yet and in the latest notice they have demanded a sum of Rs 14000/. Several threatening calls are also coming from Chennai. I request you to direct the SBI authorities to settle the matter based on Rs 300/ which I remitted as per their earlier demand.

I am a BP patient with high cholesterol The frequent calls and filthy words in Malayalam over the phone by the SBI personnel from the number [protected] caused me great mental stress and strain. So I request you to direct the SBI authorities to give me a compensation of Rs 25000/.

my sbi credit card no is [protected]

i am using this card from last 2 years.

i regularly pay my card amount.

but in every statement u charged late payment charges and other charges.

please do needful i am ready to pay the amount witch i used.

please reply me on mailme_speedmanexpress@rediff.com

as soon as possible.

My mother lives in India and is an SBI employee. Sometime back in October of 2007, her purse was stolen and along with it, some cash money, cell phone and credit/ debit cards. Being a loyal employee of SBI, she only used an SBI credit card. Promptly she tried reaching the customer care to cancel the card. It was a Saturday/Sunday and apparently there was no response or emergency contact number provided for people to cancel their cards, incase it was stolen and even if there was one, there was NO response whatsoever. She informed me immediately and I called the international Visa office to get the card canceled.

Within the 2 days, the guy that stole the purse, rang her credit card up a few stores and incurred around Indian Rs 20, 000/- in expenses. Now, my mother performed due diligence by lodging a police complaint and the necessary follow-up. She even found out details about the locations where some of these purchases were made and she was successful in convincing one of the store owners to reverse this transaction (he agreed only because he had not delivered the product that was purchased by thee guy that stole the card).

Now, problems started to crop up from SBI's end and they have been harassing my parents for the last one year with phone calls to her cell phone/ home/ work etc to get her to pay for those transactions, instead of ever looking into the case details. She has provided all the necessary information for someone to get back promptly to resolve the case but instead she gets emails from the grievance cell that they are "looking" into the matter while the customer agent continues to harasses her with calls and visits. SBI also has been sending across monthly statements to pay up not only the amount that's in question but also the interest that has bee charged on this. Finally, to top it all they have included the amount, for which the transaction was reversed by the store owner instead of writing a thank you note to her for saving their stupid bank some money.

I have never supported/ encouraged anyone to go for SBI card and my mother vehemently supported it only because she works for the bank. But now she has realized how badly managed is this bank in-terms of communication, customer service, grievance cell etc. In all it's the worst credit card for one to have. I would suggest people look out for banks like ICICI and other such private bank because of the much better customer service offered by them and most importantly a better management in dealing with such issues.

Please DO NOT ever apply for an SBI credit card unless you are looking for some very rude customer service, bad banking principles, and most importantly in terms of emergencies, they will NOT provide due support to its own bank employees, forget regular customers.

I agree with you, they are the worst in case of providiong customer service, even after infroming about the payment, they call 10 times in a day to make payment. they are worst because they call us and they do not even have the infromation about what they are calling for. when we ask to give to to manager, they are not avaliable.they do not even understand the any othre langauge other then telugu.

Dear Sir,

I have applied for SBI Credit Card on January 7, 2007 from Agent. The Application Form Number is S [protected]. I have not received enquiry & Telephone & Email received till date.

I tried to Agent Mobile: [protected]. But, this is not found till date. So, I am very surprise.

Please check your end. He is not miss use of Credit Card photocopy (Pan No., Salary Slip, ICICI Bank Credit Card).

Regards

NARENDRA PRASAD
Mobile: [protected]

Yes, , , They are the junk guys. I gave their check collectiong representative an amount of 4K+...But that guy did not pay to the Bank. I was getting calls daily from Coustomer care regarding payment. I raised the complaints many times and I also talked rudely. But no use...finally Now it is settled...I had some good impression in the Past but they too turned out be as other banks...

TO,
MANAGER - COSTOMER SERVICES,
SBI CREDIT CARD.

DATE:13TH Sept.08.

Dear sir,
Sub:SBI Card Account Closure:-SBI Card No.[protected].
Your Lerrer Ref No.MQ0071450018284 Date:24th May, 2008.

with reference to the above, i am not having your SBI Card since long time atlist 5-6 yr. I also corresponding with customer correspondence Unit by latter dated:13.05.08. Thereafter your response regarding my a/c.has been closed & no any out standing amt payable to us. Your monthly statement recived continued WHY ?

At present I am not interested in your SBI card & Services, So, please do not send any statement of my address.
I also tried on tall free No. but response is very bad & not satisfaction. Once agains request you to do not send any monthly statement for me and my address.

with thanks & hopefull your response.

(MANISHKUMAR B PANDYA)
M-0278-[protected].
B-5369, NANDANVAN SOCIETY, KALIABID, BHAVNAGAR-364002.

dear sir
i g.suresh account no [protected] & card no [protected] paid 1500 rupees cash on 21-08-08 in an offerto sbi doctors card holders .they told that by paying this amount card will be cancelled & no more attachment .but on 15-09-08 i got an sms stating that i hav to pay 1699 rupees for my card . i hope that my card was cancelled .or if i want to pay means i will complaint & procede legally .i hope u will clarify the matter as early as possible to enable me to proceed furtherly .i am in total confusion what is happening
thanks
suresh

I want Monthly Statement for the period 01.04.2008 to31.08.2008

I had similar case, SBI Creditcards really sucks! I never used the initial primary card just like above person but they still went ahead and renewed it. What is major issue with this is, they sent the renewed card to some changed address so that the reciever in that address used entire amount on that card. I filed a consumer court complaint now on SBI cards. However it appears like there is another person called Mr. Tarun Kumar from Oracle Hyderabad also faced exact issue like mine, His address also changed to one they changed mine and I'm trying to trace him so that he can join my fight against SBI Cards. My only advise to all the visitors here is SBI Creditcards is a mess and don't ever accept it even if they pay you Lakhs of rupees for free.

I had done payment of my credit card bill on September 30th, while due date was October 03, 2008. It was only Rs. 340/-. I received phone calls for non payment from SBI in rough language. And asking all payment details. I was in office, I don't carry cheque details but person from SBI was very adament in tone and talking in crude language. She was not listing to the facts. I disconnected phone. I called up at customer care number, they admitted receipt of the cheque payment!

This is mine only third/fourth month with SBI card and last two months even after my timely payments I received such calls from SBI credit card. I have decided I will discontinue use of this card and shall not use it again.

sir,
i was holder of sbicard4317575075238833.which was issued to me in november 2006. my card got retained in the atm machine.and i had requested for a new credit card, since my dues were already paid.they have not given a fresh card for me, nor activated my sbi credit card account.please help me get a new sbi credit card.

thank you
Antony justin

Hi There,

Pathetic Customer Service no good service from ICICI Bank & A very bad note : When i call to the customer service i really found tough to reach them hence the voice mail is not in the right format it is incruppted hope ICICI take this as a serious issue & work on it. Try improving your customer service to higher level since they all sound cheap as they do not respect customer...

Thanks,
Jennifer
[protected]

Dear Sir,

I am also being victimized in the same regard.

I had taken a SBI CARD last year in October and then since i was leaving India, i called the helpline to cancel my card.

I was surprised to hear that there was a insurance activated without my knowledge and then i was asked to pay 100 RS. i told them i had not asked for any insurance and then i was promised that everything would be canceled and i should not be paying for anything. I was also aksed to destroy the card, which i had done.

But now my parents got lot of calls and had to hears things spoken with a harsh word about paying for something which was never asked and never used.

We have now received a letter asking us to pay upto 1600 RS for nothing.

My Card Number is [protected].

I have also sent email to escalation point.

It would very helpfull if you can sort this out.

Regards,
Prashanth BA

I have mad the payment on
07-07-08 =4500/-
Stil its no updated in my card.

With in week its not cleare means. i am going to surenderthe
card to the layer, more then 40 time i have call to customer care, but no one helpme.