SendMyBag review: Luggage shipping

My recent experience with Send My Bags could hardly have been worse except for perhaps losing my suitcase entirely. My suitcase was LOOTED, property stolen, somewhere between the USA and Italy. When I took delivery of my suitcase, I immediately checked the contents only to discover that most of the high-value items of shoes and clothing had been stolen.

The suitcase was opened and inspected, and a label bore a partial signature of the person who inspected the bag.

This is an EGREGIOUS event and is entirely unacceptable. This was my 3rd shipment with Send My Bags. The first one had some issues but the company made restitution to my satisfaction. The second shipment went flawlessly, but this one left me feeling violated and I have completely lost faith in this company to provide safe, reliable and guaranteed transportation of my property.

I cannot say with any certainty who is to blame. Could it have been the carrier ? Possibly. Could it have been an airport employee ? Also possible. But Send My Bag needs to take ownership of this calamity and either file a claim with THEIR insurance carrier or else make full restitution out of their own pocket. I was offered a partial settlement of approximately HALF the value of my property in spite of having purchased additional insurance coverage. An investigation was supposedly conducted over the course of three weeks but of course no property was recovered and no evidence found, despite their being a signature of the person who opened and search my bag and in spite of there supposedly being CCTV along the way.

If and when Send My Bags offers me an explanation AND full restitution, I will amend my complaint and company review. Until that happens, I advise all would-be customers to review their options before conducting business with this company and putting their personal property at risk of theft by unscrupulous employees and handlers of customers’ property. There is NO EXCUSE for something like this occurring and if it DOES happen, full restitution should be made without delay.

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