CB Mobile Phones Sharaf DG Sharaf shield - insurance

Sharaf DG review: Sharaf shield - insurance

sunil louis of US

Jul 13, 2023 1:45 am EDT

Verified customer

Replied

Purchased i phone 12 pro max on 06/07/2021 @ AED 4,699.00

Paid Insurance DG Shield+ @ AED 921.00

Accidentally Broke my I phone on the 20/05/223 gave it for service on the same day got a call after a week that the phone is beyond repairable hence will receive a replacement phone. when approached the customer service counter in time square center i was presented with a I phone 12 Max pro which dose not carry any warranty and the product is no longer under production by the manufacturer. We immediately logged in to apple.com and could find out that this product is non warrented and aperies to be a refurbished one. the guy at the counter said for further details contact support team through email. as he had no roles to play.

i started communicating with the support team from 7th of Jun 2023. for a clear detail.

its simple we pay for a product and buy a insurance to protect it and the insurance value is collected based on the product value.

Product value AED 4,699.00 (I Phone 12 pro max)

Insurance Value AED 921.00 ( Covered for any damage for 2 years)

-------------------

AED 5,620.00

--------------------

Handling charges AED 1,100.00 ( By Sgaraf DG and shield to check and service as required) we pay that too

now i should accept the i phone 12 pro max which is no longer in production and the value of the same is only AED 2,600.00 in the market.

So we pay AED 921.00 as insurance

then Handling charges AED 1,100.00

-------------------

AED 2,021.00

-------------------

And get a product that is valued @ 2,600.00 in the current market.

All i insisted is that, i am ready to pay the charges as per insurance but give me the exact value of my insured product as gift voucher. And all they insist is to take the unsold products that are left behind in sharaf DG.

As a customer why should i agree to such things when i have paid them their dues. i should get what i have payed for.

Desired outcome: Please pay me the value of the insured product as gift voucher.

Sharaf DG response

Jul 13, 2023 1:51 am EDT

Sharaf DG customer support contacts

Phone numbers

800 344 357

8000 8007

Address

Al Hilal Building, Ground Floor, Sheikh Rashid Road, Garhoud, Dubai, AE

Website

www.sharafdg.com

File a complaint Write a review

View all Sharaf DG contacts

Hi, We are sorry that you faced an issue. Please forward us more details of your issue at support@sharafdg.com so that we can look into it and assist you in the best possible way.

Please read all my mails to support on a daily basis u have all details there. With documents.

Please check your mail, i have been communication on a daily basis to support, unfortunately it has been a one way communication so far.

Regards

Snil Louis

Hi ! Hope u had time to read through my mail's. Looking forward to your response ASAP.

Regards,

Sunil Louis

Dear Team,

We have been waiting for your response, hope you have had enough time to go through my mails.

Regards,

Sunil Louis

Dear Team,

we haven't heard any thing from your end till now, kindly update your study and please respond..

Regards,

Sunil Louis

[protected]

this is heights, is there no one to reply or even to give a call, its the clients money that u guys are sitting on for the last two months.

please respond and give us your valued points as to why are u doing this to the clients.

Regards,

Sunil Louis

Keywords:

broke gift voucher insurance iphone product value purchased refurbished service support team warranty

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Sharaf DG Contacts

Sharaf DG phone numbers

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16%
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Sharaf DG emails

support@sharafdg.com

100%
Confidence score: 100%

Support

saira.sattar@sharafdg.com

100%
Confidence score: 100%

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sharafdgmarketing@gmail.com

100%
Confidence score: 100%

Support

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Sharaf DG address

Al Hilal Building, Ground Floor, Sheikh Rashid Road, Garhoud, Dubai, United Arab Emirates

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