Sheetz
Reviews and Complaints

Ordered thru the drive thru, got to window and after waiting longer than usual, see 2 employees go past and not even look at drive thru window, so after waiting longer, just drove off and went to different store. The night staff there is terrible! I know complaining will do no good but it is getting ridiculus how long you have to wait for service at drive thru, at least someone walking by could at least ask if I was being helped.

I am currently standing in sheetz waiting on my food that I paid for at 1:21am it is now 1:50am and I still am waiting but they did cook my curly fries which have been sitting on counter for at least 20 minutes so I'm sure they are cold. Went to restroom no toilet paper in either stall trash all over floor and toilets have pee on them the coffee counters are dirty the floor is dirty. The fellas working are very nice and friendly but the service and times and quality are terrible.

I am in Joppatowne Maryland at sheetz on Pulaski highway. I ordered a simple pretzel an milk shake. They filled multiple peoples orders who had ordered after me. I had to wait 35 minutes for the 2 items I purchased. I know how sheetz works because I travel for work in many different states. It never goes this way. It should never go this way. I am quite angry. It is now 740pm & I went in the store at 7pm. They waited on all of their friends before filling my order. It is purely not satisfactory an failing to make a paying customers order.

I did a online order for the drive thru. After receiving my order I proceeded to pull away. I then pulled into a parking spot to check my order well I was missing a sandwich I had ordered. when I went back to the drive thru window and told the lady what I was missing a( chicken wrap) she said that's because we're out of chicken. Why was I not informed when I picked up my order? You charged me for it! This is not the first time I have had my order wrong from this Sheetz

I stopped in Sheetz about 20 mins ago after being in ER Dept at hospital most of the night with my daughter. I ordered a cheeseburger & sub for my other daughter & myself after being so long at hospital. I also bought chips & drink. When u walked up to counter the Sheetz supervisor named Andrea was wiping down whipped cream cans down with a rag. She tossed the rag down very rudely & huffed & walked over to check me out. She didn't say a word to me, she was so rude & acted like I was interrupting her. I walked outside to my car to wait for my food. When I walked back in she was talking about me to another employee named Kennedy! She immediately stopped when she saw me. REALLY?! I mean can someone at Sheetz please tell me what I did so wrong? Without customers Sheetz would NOT be in business! Then when I took a bite of my hamburger it was ice cold & undercooked! I go to Sheetz so much that I have a pile of rewards! Thank goodness Royal Farms is opening up down the road because I will NO LONGER go to this Sheetz or any Sheetz!

I bought and received hot dogs but I found an unknown thing in my hot dog that might bring some concerns

The burrito had hair in it, her so deep inside it that I couldn't pull it because it ripped yet didn't come out, four different times this needs to be fixed I wasted my money eating here it's hard enough trying to find food that I can eat and when I do there's hair in it how do you expect anyone to eat here with the health code violations going on.

Shard of bone in the chicken salad sandwich that I almost swallowed

So I was Babysitting for Tara Mong and she did not pay me for 1 month plus and then i told her i was going to take her to the magistrate she called me on the phone and told me i was going to be kicked out of sheetsz and then she went to the cops and said i was harrasing her at her work and she was not even working at sheetsz today when i was in their and i never harrased Tara at her work ?

I ordered 2 hot dogs & a fry online, & when I arrived at the store 15 min. later (Sheetz Archdale NC) they hadn't even received my order, much less have it ready! Ridiculous! I received a confirmation email (order # [protected]) Sept. 5th 2021 12:12 AM

I use this sheetz almost every day and usually service is great. But tonight I came in bought cigarettes and 4 milkshakes the cashier named Kathy was nasty, had a hateful attitude and was slamming down my items on the counter. I was going to pay all cash but decided to pay 20 and the rest card she got more irritated and forcefully snatched the money from my hand scratching my knuckle with her fingernail to the point it broke the skin. I quietly told her if she doesn't like her job she should probably quit instead of being nasty. I went to the pick up counter to wait for the milkshakes saw a manager and reported the incident. At the time I hadn't realized the scratch actually broke the skin but I told the manager every other detail I do not know her name she wasn't wearing a name tag but all she said was "OK I'll talk to her" no apology no sincerity she was emotionless and cold. A few moments later I looked down at my hand because if was burning where the cashier had scratched me and saw the broken skin. When the manager handed me my 4 milkshakes I asked for a drink carrier which seemed to inconvenience her I showed her my hand and told her how that occurred she looked right at my hand then looked at me blankly and just turned and walked away and continued making food. Not only was this experience disgusting and unacceptable but just yesterday I lost someone very close to me and am already extremely emotional and distraught. This treatment was uncalled for and not deserved in the least. I am blown away by not only the behavior of the cashier but especially the manager. I spend an insane amount of money in your stores especially this one and given the choice between sheetz and any other I go out of my way to go to your stores instead of any other. I hope whoever receives this complaint addresses it better than the on duty manager did I am just completely beside myself that it is considered acceptable practice to treat paying customers in this regard. And yes it's just a scratch but there is absolutely no reason why the cashier had cause to rip money from my hand so forcefully she dug her fingernails into my skin. I walked up asked for cigarettes and put my ticket on the counter there was no disagreement nothing that would have given her cause to mistreat me
Ashley Duke
[protected]

Waited over half hour to get the food we ordered never had a problem with sheets till this store my time is valuable and to wait that long is unacceptable

I frequent your store in Whitehall pa on MacArthur rd. And I have to say the service is terrible. That place is understaffed. There's no reason why on a Friday evening that you should have one person on the register. If you go in there pretty much any evening your standing in line for at least 5 minutes. Wawa could have double the amount of people in the store and the longest you'll wait in line is about a minute. And there's no reason why you guys have your people who work at the register making speciality drinks while watching the register. That is just ridiculous. Like I said I frequent your store very often but I won't be coming back for a while.