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1.0 1498 Complaints
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Sheetz Complaints 1498

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P
4:24 am EDT
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So I'm in North Carolina and I went to Sheetz after dark with $100 bill I ordered $75 in food and $25 in gas I got to the front to pay and they said sir we can't take $100 bill I said but wait and spending the entire $100 bill with you so you'll be giving me no change I'm sorry sir we still can't take it so I said so you're going to throw away $75 of the...

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H
4:27 pm EDT
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My granddaughter was sick thought she had COVID she went to her family doctor and they did a COVID test and on the 2nd day off work but she had all the symptoms and she tested negative for COVID she gave doctor's note to her boss and the boss gave her points and fired her??? You can't work, laughing all over someone's food??? This is a violation of her rights

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K
10:31 am EDT

Sheetz Food Service Worker Unsafely Handling

Older, female employee who has been working at 25th Ave Sheetz, decides it takes too much time to put on gloves and picks up my fried food with her bare hands before placing it into a bag with the rest of my food. Once she has touched all of my food, she then decides to put gloves on. It occurred August 23rd, 2021. This cannot be an acceptable way for any food worker to deal with touching someone's order, whether there was no pandemic or not. She is putting people's lives in danger and may cause someone to get sick.

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L
11:44 am EDT
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Sheetz Hot Chocolate/Hersheys

Purchased 1 small cup of hot chocolate/Hersheys on Aug. 18, 2021 at 11am, at Mt. Nebo Road Store in Pennsylvania.
This hot chocolate was extremely watered down. I could not drink it. It tasted like watered down hot chocolate.
I have stopped at this store every week the last 4 months and not one issue. It was a cool rainy day and hit chocolate sounded good.
A refund would be in order. Don't know why it was so watered down.

Desired outcome: Refund

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R
10:29 pm EDT
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Literally the driest sandwich I have ever received from Lexington Sheetz. The manager Heather made it and she shouldn't have sent out a sandwich if she didn't have enough to sauce to make it. Paid like 7 dollars for some dry garbage. This complaint isn't going to do anything either because they get complaints all the time and nothing comes of it. So I am...

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6:03 am EDT
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I was at store #468 and myself and my husband ordered food from the mto menu, went to self checkout and payed for the food being prepared. I still needed other items in the store so I proceeded to shop while waiting for my food, I grabbed a bag of $2.79 combos and 2 fiji waters as my husband refilled his coffee cup. I was walking up to pay for my other...

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K
1:57 pm EDT

Sheetz Customer service sucks!!!

Sorry, but I have given this information so many times today, and to so many 'support staff, that I can't bear to repeat it again today!
All I can say is that they have terrible customer service, and that I guess I may as well throw this $20.00 gift card in the trash.

All I have left to try is to have the bar code scanned at the store. There should be an online app for that! Instead of all these useless 'support' sites.
My last attempt said I have to give my bank charge card account info so they could charge a 'refundable' fee-for a pre-paid card!
I'm not doing that! Refundable my [censored]! They can't even give me access to my gift card! They don't have any reason to hold my charge account information on file!

Desired outcome: Be able to use my gift card without giving charge info-if that would even work (they would probably charge more fees to my account )!!

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J
5:02 am EDT

Sheetz MTO

I ordered a breakfast sandwich, asked for double meat double cheese. I got zero meat and extra lettuce. Unbelievable sheetz, such a disappointment all the time. I got to work and nothing like opening your breakfast to a pile of lettuce and egg….I'd like some type of resolution by sheetz, this is more than the first time this has happened seems like the time I decide to give you my business is the time it's screwed up!

Desired outcome: Refund

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K
10:07 am EDT
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I ordered some cinnamon french toast sticks with syrup today (8/4/21) around 8AM. It wasn't until I got to work 40 minutes away and went to eat my breakfast that I noticed there was no syrup in my bag. Nothing was said to me stating that they were out nor was I offered an alternative option. French toast sticks are kind of dry, so, I had to just throw the entire order out.

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D
10:22 am EST
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Sheetz Coffee/

Although you'll still do what you want u choose. Even though you've got high sales! Might as well take the coffee area away totally. I'm not the only one in the morning who isn't happy! Also you go in the morning and creamers won't be filled and the coffee area won't be filled! Would love too know WTH 3rd shift does?

Desired outcome: Don’t take it away!! That’ll fix it, and bring Sumatra back. U don’t need 2 Colombian coffee’s.

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G
4:31 pm EDT
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I ordered online on Sunday, August 1st around 3:30pm. I went to the Sheetz on Columbia Ave, Lancaster, PA and when I handed them my phone, they couldn't find my order. The cashier proceeded to find the manager, who was clueless as what to do. She told me she would contact customer service because she didn't know what to do. I proceeded to stand there for a...

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J
3:56 pm EDT
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After placing an order with sheets in fuquay varina North Carolina... I was riding home... Could not figure out what the chemical smell was coming from the food that I just purchased at the drive-thru at the Sheetz on Fayetteville road... So when I got home I began checking each item until I realized the smell/odor was coming from the paper bag itself...

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M
7:54 am EDT
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Sheetz Subscription

I ordered a veggie sandwhich at Homer City PA Sheetz on 07/30/21. I found a disgusting fly in my sandwich. I could not take it back to the store because I bought it for my lunch for work. I did have a couple bites before I found it however when I did I wanted to vomit! This is gross.

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A
11:20 pm EDT

Sheetz Spicy chicken Caesar salad

Unfortunately while eating my salad I pulled an inch or more long chicken bone out of my mouth, the salad was great but I just couldn't eat it after that. I understand that the employees working and cooking aren't at fault for this, I assume all chicken comes frozen so that's definitely an issue with who ever packages and ships the chicken. My experience while still in store was great and the employees were all helpful and nice, but I just want to make sure that this doesn't happen again.

Desired outcome: I don’t want anyone to get in trouble, just check the chicken

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L
10:37 pm EDT
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I placed an order with Sheetz # 062. My order number is [protected]. I ordered a whole chicken sub, with bacon, ranch and Colby cheese. What I got was bacon, ranch and shredded lettuce. I got charged $1.00 for the cheese. But still no cheese. Everytime I order from them they always get it wrong. They always forget the cheese. One time they actually forgot the chicken and thats the kind of sub I ordered

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B
8:21 am EDT

Sheetz food

I just had a breakfast croissant.
Two things:
The new Maple flavored sausage is TERRIBLE.
At some point in the last year or so, you started using smaller croissants.
I used to buy breakfast at Sheetz 3 days a week, but it seems that when corners are cut, customers get shafted.

You guys can afford some better food on your menu. And I've gotten so many sub-par meals at the DuBois Beeline Highway Sheetz that I don't even bother reporting it.
Some of them have been there for a long time and routinely mess up orders somehow or another.
It isn't rocket science.

Desired outcome: better food

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M
10:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz Bait and switch

At store 783, I bought Coors Lt 15-pack, In the cooler it stated 15.99 but I was charged 16.99. I told the cashier and she could care less. I have attached the photo of the reciept and the sign above the beer. My concern beside be deceived, is how many more people are not as attentive as I and get ripped off.
You can send a check for the 1 dollar difference plus tax to:

Michael Thalman
410 Lake Point Dr
Fuquay Varina, NC 27526

You need to resolve this.

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9:04 am EDT

Sheetz Service

the cashier that waited on me this morning was very rude. She threw my products into the bag and when she spoke to me she sounded like she did not want to be there and all the customer that she waited on should be waiting on her instead. She had a jacket on and I could see her name tag and her name is Barb and I later found out her last name is Whiteford.

Desired outcome: she should be given 10 days off unpaid

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J
8:14 pm EDT
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I bought a freeze that was not frozen and was forced to pay for it and was not able to get a different one - Tina was very rude at Lantz corners Sheetz. Store #656 They know there isn't a survey going on so they don't care, not the way Sheetz should be - I'll just go across the road to the other gas station - lost my business. Care about your customers Sheetz-

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L
12:09 am EDT
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Hot dogs were burnt. Not to mention that I waited at least 15 minutes for my order. Took a bite and immediately spit it out after taking this picture. I'm extremely disappointed being as we are sheetz freaks and as of recently the Fuquay N Broad St location has just gotten worse and worse. Used to come here all the time and even was going to buy some merch...

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About Sheetz

Screenshot Sheetz
Sheetz is a chain of convenience stores and coffee shops with a focus on offering quick food options and fuel services. They provide a variety of made-to-order sandwiches, salads, and snacks alongside their own brand of coffee. Sheetz locations often feature gas pumps and are open 24/7, catering to customers seeking convenience at any hour.
How to file a complaint about Sheetz?

Here is a guide on how to file a complaint or review about Sheetz on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sheetz in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sheetz. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Sheetz on ComplaintsBoard.com.

Overview of Sheetz complaint handling

Sheetz reviews first appeared on Complaints Board on Sep 11, 2007. The latest review MTO Food: Burrito was posted on Dec 5, 2024. The latest complaint snack wraps was resolved on Oct 22, 2019. Sheetz has an average consumer rating of 1 stars from 1498 reviews. Sheetz has resolved 14 complaints.
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  1. Sheetz Contacts

  2. Sheetz phone numbers
    +1 (800) 765-4686
    +1 (800) 765-4686
    Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
  3. Sheetz address
    5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
  4. Sheetz social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 05, 2024
  6. View all Sheetz contacts
Sheetz Category
Sheetz is ranked 104 among 124 companies in the Retail Stores category

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