Sheetz
Reviews and Complaints

The last time I went to sheetz I ordered two different salads with different toppings on each salad. One was grilled chicken and the other was taco. Different components of each salad ended up in the wrong salad. And then this time I went and ordered just a grilled chicken salad which was missing 3 different toppings that I had ordered. I understand that mistakes happen but due to the fact that the similar thing happened twice in a row I figured I would tell someone. Thank you!

I ordered my chilly cheese dogs on the 2 for five late night menu and this is the third time they have messed this up I requested it without onions. Im on my way to work about to eat them and smelt onions I would've went back and complained but I was late as is and I am allergic to onions and cannot eat them making my purchase for nothing. This has happened far to many times and I'm about to find a new place to get coffee and food everyday.

The date of the incident is Wednesday, May 1, 2019. Went to sheetz to get a Freeze drink. The one machine was not working, so used the one that was. The drink came out like water and got all foamy. Now that I bought it and tried it, it tastes horrible. It is watered down. No part of it is frozen, only foamy. I would like to request a refund for it. It is undrinkable.

Ordered a sub this morning before noon, the subroll wasn't fresh at all didn't get all my toppings that I ordered/wanted .plus they was very slow.
This has happened more than 4 times in the past 4 weeks
It would be greatly appreciated if we could get credit for this .I did use my sheetz card
[protected]
And the time it took to get our food this should not happen as much as it does.

Hi my complaint is plain and simple. Every time just about that this manager named Jonathan is working at the new oxford sheetz I am verbally harassed. For example I ordered food for them and I pay and I take my order home as I'm eating it I'm the middle of my sandwich is a long piece of plastic. So I called in and told him about it and when I did he said I dont believe you was his first words is that really how you should treat a customer. So I said I'll bring it in when I did he took me back into the office and we looked at it. Then he called andorber employee back to determine what it is that figured out that it was either pepperoni casing or pepperoni packaging in ny sandwich and as we were filing the incident report it said does the customer want anything in return I said no that I just wanted to come in and say that finding this is unacceptable well then he said that he would reimburse me either though I ate half of the sandwich I said I didnt need it well the other week i did a survey and he didnt like what i put so he started saying that it's not nice to lie and started putting words in my mouth i didnt say and said that I need to call him with any complaints so he can deny them like what kind of service is this I will not stand for this

I was a manager of sheetz before and I know I dodnt recieve double meat it is difficult to eat the sandwich because it's all cheese with no meat, and in addition when I first entered my complaint it told me the complaint wasnt lengthy enough to warrant attention and it probably wouldn't be addressed, I was upset about my sandwich, but I'm probably more upset about the disregard because I couldn't make 350 words worth of a complaint, if you cant found the time to respond I will be fine because I doubt i will return

I frequent Sheetz by my job and ordered via my app 30 minutes in advance chicken sandwich w/ black olives and pickles and got lettuce and onions instead.Im not sure how they confused it. Fries are always undercooked so I never order them but took a chance today with fries and they were white and undercooked so I tossed them.I love the store but they screw up alot and since I only have 30 minute lunches I cant go into the store and rectify the problem everytime they forget my sauce or mess up my order. Thank you I hope you can figure out how to make it easier for people that pay alot of money daily for your business.

I buy food/coffee/tea from sheetz about 2-3 times a week.

I have some suggestions I felt the need to try and submit to anyone that has the power to make changes to the food being prepared.

Your grilled chicken does not taste good. Any salad that has the grilled chicken has an odd taste as if it is fake chicken. I'd suggest buying real chicken or something better.

I love my salty food however the fried pickles are too salty. I'd suggest fried pickle spears instead of chips with less sodium. Another item that is too salt is the Wisconsin cheese bites.

Lastly, I think the buffalo egg salad is one of the worst tasting items on the menu

Hi, I stop at store #392 several times a week and have friends that work there. I have witnessed along with several other customers your asst manager Emilee kissing one of the younger employees she is in charge of. This has happened almost every time I have been in there when both are working. I cant believe Sheetz condones fraternizing between managers and employees especially in plain view of all the customers. I was told by a couple of other employees that this is a common occurrence between Emilee and her young employee and there much more PDA that happens on daily basis for the last couple months. Most companies would fire their employees but she is still working there so I guess you okay with it.

On 4/25/19 I Purchased a sub and tater skins at Sheetz #101. I am generally happy with my purchase here but tonight my steak sub is cold, cheese not even melted. My tater skins are under cooked the cheese not melted the bacon fatty greasy and not cooked and thrown into the container one i'll top of the other . I did not see the option to take photos before I threw the food away and now it is in the trash dumpster so I cannot provide photo evidence of these claims but my amount Was $11.80 plus tax. I would appreciate reimbursement please. And thank you so much.

Name Becki Heckman
Phone number [protected]
Address PO Box 405, Cadagan, PA 16212
Email [protected]@hotmail.com

Sheetz #170 ordered jalapenos but never received. I order from the sheets a few days a week. Order after order seems to be wrong no fork or forget my dressing. This sheetz is closest to my work and i am on a time limit for lunch i like the verity but dont like the inconsistencies. Mto should be made to my order. Dont like paying for something if im not getting what i order

I came in and ordered my sandwich paid for it, there was no one else in front of me, it was after 11PM, very slow the staff was goofing around which is fine down time everyone does exactly that, what I don't appreciate is having to wait 15 mins for the supervisor to yell my number to tell me that they do not have the required bread rudely, and when I said her substitutions are unacceptable she finally said she would give me a refund. I then had to wait another 10 mins before she decided she was ready to do it after telling her coworkers a funny story. She rudely placed my change on the table and told me sorry as she was walking away and to have a great night. I've come to this Sheetz almost every day since it is directly nearby where I live. But I WILL NEVER come here or spend another dime in this establishment.

So. I'm deeply upset. I have been a dedicated Sheetz customer for years. I have always enjoyed your food and recently I went to your store to get a late night snack. While I was there I ordered the 3 for $5 apps off the menu. I originally ordered the mozzarella sticks, the Wisconsin cheese bites and the Mac and cheese bites as they are my favorite. When I received my food I waited till home to dive into it. I was deeply saddened to find that I had NO mozzarella sticks. And just the two other apps. I don't know if I will ever be able to return to Sheetz, or ever get my gas from there again. I am so sad.

You took cooked peppers and onions off the menu for a short period of time now you brought them back and you want to charge for them I'll be going to Wawa
Sheets is not the only convenient store in the area and you certainly are not the only place to make sandwiches
Some years back you used to offer hot pepper relish and you did away with that
Streamlining your business might end up losing your business

Hello my name is Steve Edwards Jr, my son and I stopped at Sheetz and ordered some food on the way home. We're at the Sheetz store number 0 7 9 in Punxsutawney Pennsylvania on April 20th 2019 at 3:12 p.m. our order number was 837. I ordered a premium club sub hole with parmesan cream cheese swiss cheese and extra hot sauce and fryz..And that is exactly all I got there was NO MEAT on my club sub. We live in New Bethlehem Pennsylvania about 45 minutes away from Punxsutawney if it wouldn't have been so far away I would have taken it back and had them replace it. My Sheetz card number is [protected]. My address is 601 Lafayette Street New Bethlehem Pennsylvania 16242. Any help with this would be greatly appreciated thank you for your time.

Store #268. Red Lion PA

For the third consecutive day, I have stopped into the store to purchase 3 large Pepsi slushees. Each day the Pepsi machine has not been working. Today, the light stating that it was out of product was on. When I asked the register attendant/manager if there was more product, she stated that she didn't know and that it would take at least 20 minutes to freeze anyway. Your employees lack of materials management during the lunchtime rush is costing you money and a lifelong customer. If the Pepsi offering is always the one that is down, maybe you should look into having two Pepsi dispensing machines.

I went to sheetz last week to get some food and there was a special going on for $5 with cheeseburger and fries and 20oz drink so me and my husband went to get one. We proceed to the register and the manager on duty couldn't figure out how to ring it up. 1st she said it had to be cokes then pepsis then tried to charge me extra for the drinks. She kept asking do we still want our food because she couldn't figure it out we kept saying yes we want our food even tho it was sitting there getting cold. I asked why couldnt she just key it in? Use a store coupon? Call someone? Anything but she said she couldn't sell us our food so we lost out on dinner that night. It seems like everytime I go to this store I have a problem with the workers being able to ring up the items! I am not looking for a handout and I hardly complain on people but I would like to be compensated for the 25 minutes I was in the store arguing with her that I wanted my food! I had to go hungry that night as well as my husband because we were riding with some one else and couldn't stop anywhere else. I dread having to go there any more and it has completely ruined my opinion of sheetz. Please make it right my phone number is [protected] and my address is 377 green acres circle martinsville va 24112. Thank you reba and bradley witt

As far as the Sliders whenever I order them the burgers still be cold their not hot and that's at any location I go to in Greensboro NC.
The Tacos when I do order them the shells are always stale and not crunchy
And today 04/09/2019. At the Spring Garden location I order two hot dogs with Pretzel buns and two with regular buns. But I should've known they wouldn't have no pretzel buns cause they never do when I go and order hot dogs. And I go in this Sheetz for them at least 3 times a week. So whatever short black girl working the register at 6:00pm today I said y'all never have pretzel buns no matter what time I come in here. She had a little attitude and said oh well I guess not. She still charged me for pretzel buns when I specifically told her I still want the order just use regular buns. My order was like 7 dollars and some change and I got some soft serve ice cream which was 2.99. So 2.99+1.00+1.00=basically 5dollars and change. I will not be doing business with that establishment again. Customer Service was poor. And they never have what I want. Then yesterday a guy I guess is the manager I asked him a question by the coffee had an attitude like he didn't want to be bothered. I had to make a complaint cause I shop at Sheetz too much. But this is ridiculous. That location needs to get there [censored] together. It's on Spring Garden by the college UNC-Greensboro. My email is [protected]@GMAIL.COM

My daughter got the cobb salad. She had it almost finished when she found a large black beetle. Dead in the bottom of her lettuce. I called the store and nobody answered. Emailed the company. Don't expect to hear back. Speaking to health department tomorrow. We will never ever patronize sheetz again. This is completely unacceptable. And there's no way there's just one beetle in the facility. I'm disgusted. My daughter vomited up her food because she's afraid she ingested bugs or the eggs without knowing.