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Sheetz
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1.0 1498 Complaints
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Sheetz Complaints 1498

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V
12:58 pm EST
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My daughter went to the location listed above on yesterday and order chicken tenders. The yound man behind the counter gave her the food and told her to have a good day. When she opened her food she notice that the chicken looked like someone had already eaten it and put scraps for a dog to eat. She could not turn around because she was on the company...

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J
11:04 am EST
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I ordered a bacon platter. No eggs. Just bacon and tator tots. It was all shaken up, in the pic I moved it around. But literally had 2-3 shredded pieces of bacon not even one whole piece mixed on with some eggs felt super hard and tasted like plastic or not even cooked. For $7!!! I have always had great food from sheetz but they got a lot of new people...

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R
12:09 pm EST

Sheetz food

My co-worker and I go to sheetz several times a week to pick up lunch. On a regular basis we get the boneless chicken pieces coated in various sauces. Usually they are pretty good although it varies weekly whether or not you get the coated chicken you requested or at least have enough sauce in there to coat them later. Today 2/13/19, however, we both ordered the chicken. Both were severely overdone and dry, tasted rather "fowl" with hardly any sauce on or with the chicken. The one piece of chicken even had a black spot/line through it. I don't know what that was - i've never seen anything quite like it. Overall, it was just not good. I don't usually write online reviews etc., but we were both pretty disappointed with our lunches.

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K
8:15 am EST
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I purposely avoid this sheetz because of the loud video ads playing while I attempt to pump gas. As a migraine sufferer, sound can be a trigger, especially if one cannot control the volume intensity. There is no turn off option and I think that should be offered for those affected by sound. I fear more sheets will develop this and It should be controlled...

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K
6:52 pm EST
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Sheetz car wash

I waited in line 45 minutes to wash my car. When it was my turn, I swiped my card and chose the $7 Shiny wash option. It said my receipt was printing but nothing came out. When I was told the wash was available, I pulled forward, but the door didn't open. The automated voice kept saying to proceed to the wash. It never did open. The voice then said the transaction was canceled. The car behind me backed up allowing me to swipe my card again. I again chose the $7 option. Again the voice said my transaction was complete and my receipt was printing. Again, no receipt but this time the door opened.
I completed my wash then went to the pumps for gas. From there I drove 2 miles to the Springhill Suit hotel where I was spending the night. When I went to the passenger side to make sure my car was locked, I saw the entire passengers side of my car was still filthy! In addition, when I checked my credit card account, I was charged twice! I've paid $14 for half a car wash! Of course I have no receipt to prove this but I do have a screen print from my credit card and pictures of what my driver side looks like and what my passenger side looks like! At this point I'm doubtful I'll use Sheetz car washes again!
My email is [protected]@yahoo.com if you wish to respond.

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E
12:00 pm EST
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Sheetz service

I came to sheets as usual to get my lg peanut butter clshake, went to cashier wish was very nice, I go ahead and pay, went back to the counter to wait for the shake, a pretty blond young girl approached me and told me in a rude manner that if I was there for the shake I need it to pay it first ! I had my receipt! That's was insulting and rude.wont appreciate it, I told her I already pay and show the receipt, when she finished my shake she not even told me I was looking other way so she left the counter and left my shake on top on the receipt.Not nice

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J
9:22 pm EST
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Hi My name is Jerry Luizza my sheetz card number is [protected] I ordered a 2 meat platter online through the app, popcorn chicken and chicken stripz with my sides. I got my sides and my stripz but did not receive my popcorn chicken. I wanted to put in a complaint because the food at sheetz is not cheap and that cost me like $4 worth of chicken...

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T
9:43 am EST

Sheetz I am complaining about a worker named rick warnick

My niece and I went to Sheetz on January 27th. Mr. Warnick was very rude and kept making snide comments to my niece.
He knew of my 14 niece by the fact that his best friend had been in a relationship with her. This man was 19 and she is 14. He beat and raped her. So Mr. Warnick was upset with my niece becuase his friend has since been arrested. So he has taken upon himself to smear her name on his Facebook pubicly and to make comments and cause us to NOT order food due to him making it. We did not want him to tamper with our food in anyway. While we were there he kept making comments and staring at us. Making my niece very uncomfortable. I would have spoken to the manager but she is very close with him and would not have done anything about it. After we left he then got on his cell phone and put a post up about us.

This is ridiculous. I will not go to that Sheetz anymore.

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P
7:37 pm EST

Sheetz food

Why in the actual [censored]. Did you guys get rid of fried [censored]ing pickles. There are only a few things in this world that make me happy. And those were at the top of the list. You lost all of my business. Please bring them back I'm begging you. I'm so sorry I [censored]ing need them you don't get it. If you guys get fried pickles back I'll seriously do anything for you. Like anything I promise right hand up to god BRING BACK THE PICKLES

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D
12:39 pm EST

Sheetz wrong thing

Store 201 Pa. Apparently there was no barcode on the bottom of my salad so my guy cashier took it got another one & rung it out. I was 20 mins down the road & he put the wrong salad inside. I live an hr & a half away so I couldn't come back. I'd like this taken care of instead of an I'm sorry. This happens a lot when I'm at sheetz. I would have rather gotten myself. I had no clue what he was doing at first.

Denise Hosterman
Box 104
Laurelton pa 17835

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W
11:30 am EST
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I purchased a 12 pack and the price was 11.99, the cashier rang it up and it showed up 12.59. I said the ticket shows 11.99 the cashier says we cannot change the price it was supose to be changed by the beer rep. This is not my problem, this is a problem from your beer rep and you to handle. Its only 50 cents, however shpuld have been handled differently...

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B
9:38 pm EST
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Sheetz wrong food

After paying almost $10 for boneless wings I was given old and stale mozzarella sticks, tater tots, and onion rings. The roads are too icy and the drive back is too far for a refund or exchange. Considering there were no other customers at the location at the time and the price I paid for the food, the least I could expect is to receive the correct order

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A
11:08 am EST

Sheetz an employee at lewisburg sheetz

My coworkers and I go into this sheetz very frequently and we are unsatisfied with how this blue haired employee treats us. She rolls her eyes at us, she gives us attitude, she never smiles, and I have heard her use profanity towards other customers; telling them to get the [censored] out of there, they were in numerous times already that day. I do not think she is fit to be in an environment surrounded by the general public. I would also like to say how I have heard her talk about illegal drug abuse.

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A
1:46 pm EST
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I use the same three Sheetz consistently: Staunton VA, Waynesboro VA, and Fishersville VA. I also make the exact same order at each one, and the Fishersville VA Sheetz repeatedly does not give me all of the items I pay extra for, and it's become such a problem that I'm submitting this complaint. My order is as follows: grande breakfast burrito with bacon...

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D
11:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz unprofessionalism

The manager for store 250 in butler pa but walmart is unprofessional and rude. The district manager for the store is rude and thinks the employees at the store don't matter and they're not important. He continues to run his mouth about terminated employees when they're not present to defend themselves. Instead of believing a certain employee about an issue they're quick to transfer them or they have to quit basically. Maybe if they got rid of these 2 they would be able to keep employees. They dont have enough employees to run the store. They need to make their attendence policy more lenient and maybe they wouldn't have an extremely high turnover rate.

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Update by Dcgirl28
Mar 19, 2019 8:38 am EDT

Sorry was talking about Sheetz by Wal-Mart in butler pa

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C
5:35 pm EST
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I went and ordered a chicken quesadilla and a small French fries. At 6:02 pm on January 17th. I ordered extra sour cream for it and ketchup for my fries . I'm upset I paid extra and never revived neither sour cream or ketchup. At that the bag of French fries maybe were half filled, how ever the quesadilla was good. . I'm up set because this is not the first time this happened.

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J
2:21 pm EST

Sheetz coffee thermos

Hello, I purchase a coffee thermos about a month ago. It was about 14 dollars. It stated on the sticker that it would keep hot drinks hot & cold drinks cold for 12 hours. I haven't had anything cold in it, however I have had coffee and it does not keep hot long. Maybe an hour or so, but no where close to 12 hours. Also, it has recently started leaking. I am not satisfied with this product and would like a full refund.

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D
6:05 pm EST
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Good Evening, I wanted to bring to your attention my displeasure of your bathroom upkeep. I, unfortunately, have a chronic disease that makes me frequent the restroom. Upon using the stall, I found that there was no toilet paper for me to use. My disease is embarrassing enough and someone outside the stall, who I do not know, went and alerted the staff...

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I
12:42 pm EST
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I received undercooked boneless bites from Sheetz #599. Once I returned to the establishment the supervisor on duty at 12:30am (the time I returned to the establishment) was very rude, unprofessional and unapologetic! No customer service was giving. Highly disappointed! Supervisor name: Jasmine. I have been diagnosed with food poisoning due to the food I received from this establishment. Case number: 1357096

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S
6:01 pm EST
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The worker, I believe her name was shankia, had the worst attitude and continuously rolled her eyes at me. My burrito didn't have everything on it, I didn't even know till I had made it home and saw it to be rather small. I will no longer provide service to that sheetz. I have been going for years and it's sad how one person can ruin it in one night.

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About Sheetz

Screenshot Sheetz
Sheetz is a chain of convenience stores and coffee shops with a focus on offering quick food options and fuel services. They provide a variety of made-to-order sandwiches, salads, and snacks alongside their own brand of coffee. Sheetz locations often feature gas pumps and are open 24/7, catering to customers seeking convenience at any hour.
How to file a complaint about Sheetz?

Here is a guide on how to file a complaint or review about Sheetz on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sheetz in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sheetz. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Sheetz on ComplaintsBoard.com.

Overview of Sheetz complaint handling

Sheetz reviews first appeared on Complaints Board on Sep 11, 2007. The latest review MTO Food: Burrito was posted on Dec 5, 2024. The latest complaint snack wraps was resolved on Oct 22, 2019. Sheetz has an average consumer rating of 1 stars from 1498 reviews. Sheetz has resolved 14 complaints.
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  1. Sheetz Contacts

  2. Sheetz phone numbers
    +1 (800) 765-4686
    +1 (800) 765-4686
    Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
  3. Sheetz address
    5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
  4. Sheetz social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 05, 2024
  6. View all Sheetz contacts
Sheetz Category
Sheetz is ranked 104 among 124 companies in the Retail Stores category

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