Sheetz
Reviews and Complaints

I recently went into Sheetz on Lear Nagle Road and Lorain Road in North Ridgeville, Ohio went into the bathroom to change my pants turned around and walked out after I was done and they're literally was no handle on the door somebody unscrewed it and stole it. I am including a picture I took of the handle the inside of the bathroom taken today. I was going to complain do the manager but they were kind of busy so I did not want to impede your guyses business but I am completing this complaint it I do not know if the manager was aware of it or not but there should have been a sign or something it is considered a safety hazard in my opinion because of somebody possibly getting hurt or cut on the screws if somebody had a blood claughton was on blood thinners for an example and they nicked themselves they could have possibly let out hence a lawsuit not good for you guys trying to help you.

Barely any meat on the pulled pork subs also they barely put any sauce on the sandwich it was dry and mostly bread the breakfast sandwich I ordered was soggy the lady that rang us up was rude and rushed us she didn't ask us for our Sheetz card nor did she speak to us in a friendly tone this is one of the first times Ive been very displeased with this Sheetz experience

I know it's 4am. But just coming in the lady behind the food counter waited like almost 2 minutes while the alarm buzzed after we ordered food. If I compared her to an animal it would be a sloth. Then we got her attention with a frowny face. Just asked if there could be no added salt to the fries. They are always way too salty. She then realizes she missed a whole order. So she starts making it then adds a ton of salt to the fries...We love sheetz but man this lady was awful. I can see why she was put on the 4am shift.

Every order I get is messed up in one way or another. I live in a sheetz family and everything they do there is completely wrong. I just ordered two sandwich's and they are both completely wrong. I got a mto breakfast with the toppings my burger should have had and my burger had the toppings that my breakfast sandwich should of had and the same thing happens every time I order from there. Many other people complain of the same thing. I get that it's a small store but get it together.

I got the coleslaw today as a side and when I received it it smelled off and looked like a pile of yellow/cream goop. The picture on the M.T.O computer to order it was super deceiving. I was expecting the green and red cabbage like the picture and got grossness. Please update your pictures on the screens of what you're actually serving or remove it all together.

We stopped at a Sheets in Rocky Mount NC at a sheets, as we have always had good experiences at Sheets. We ordered a pretzel and a cheeseburger combo at 11:19 PM, and did not receive our food until after 12:00 AM. It was in excess of 45 minutes to receive cold fries and a hamburger that was stale and cold. With the number of patrons and meals being served everything should have been hot and fresh. The only fresh item we encountered was the Diet Coke that we served ourself, however by the time our food arrived it was watered down.

This was the most miserable experience I have ever had at a sheets and it was totally unacceptable. The wait time would have been almost tolerable had the food been hot and fresh.

The other customers we witnessed had the same complaints and We will have to rethink our patronage of Sheets in the future.

It took over 45 minutes to get a salad and an app sampler. That was fine because there was a line. I left and looked into the bag to see that I hadn't received my app sampler where I got mac n cheese bites, mozerella sticks, and Wisconsin bites. So I went back to get it. I received an angry worker who spouted what I had in the app sampler. So I took the sampler and left. I got home and noticed that my app sampler contained mozerella sticks and Mac n cheese bites. To make matters worse they were freezing.( Five minute drive to my house)

I was at the trucksvill pa #319 between 2:30am and 3am. I did my order online. I called them and not once picked up the phone. All of my food i ordered was wrong and missing what i asked to have on it. This isnt this first time i had an issue with this sheetz. This is the worst sheetz i have ever been to and wasted money on food that wasnt even done right. Something needs to be done. I have never had the worst service ever. My email address and phone number is. [protected]@gmail.com. [protected].

I am a very frequent customer at this sheetz location and have noticed one manager in particular is very rude and unprofessional. friday the 14th I had come in to get lunch and as soon as this manger walked into the kitchen area you could instantly see how uncomfortable the workers got, then i overheard a manager lashing out on a young girl in the kitchen area near registers where not only i, but 4 other customers in line had witnessed this. i then saw this manager flirting with a male so intensely it made me uncomfortable. i will not be visiting this location anytime soon. very unprofessional and disturbing.

I purchased a sub from my local sheetz, Ben Franklin Indiana pa. It's been almost two weeks now, I picked up my order and went home it was very late. Around 12am. I had gotten a full sub BLT, and my partner had gotten a full chicken sub, and we got an appetizer. The service was nice when we came in we did the online so it was ready paid and left. The sandwichs were burnt beyond possible. It was so bad I couldn't eat it like I couldn't bite it period. I was very upset because I was starving as we had been busy all night and I'm pregnant. Easy way to avoid dishes and hassle late at night. Long story short I called the sheetz once I had already made it home opened the sandwich and was upset. They wanted me to drive back which I live a decent bit away and it was very late and I had work at 6am. At this point I would just liked them to take my name so I could pick it up another day. But they couldn't do that and insisted on sending me coupone. I never recieved any coupons. Nothing. I paid $17 for my food and wasted my money by far and wasn't refunded; wasn't given any coupons nothing.

I always order a pretzel turkey sub and I am completely disappointed each time. This sub roll is more like a hot dog bun and they jam pack all of my ingredients on this teenie tiny pretzel hot dog bun. It's like an open faced sandwich the preparers of my sub don't even attempt to close it, because it won't. How about making a bigger pretzel sub roll. That way its actually a sub.

Went to sheetz and ordered a cup of fries and Mac and cheese bites. Since when do they come in the same container? Waste of money when you don't get what you want. They also forgot my ketchup. I can understand if they were busy but we were the only ones in the store. The cashier was great but obviously they need some help in the kitchen. Don't normally have these issues there.