Sheetz’s earns a 1.0-star rating from 1497 reviews, showing that the majority of convenience store patrons are dissatisfied with overall shopping experience.
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False advertisement
I bought a roll of apple rogue 6mg nicotine pouches. Specifically becaus3 they had a sign behind counter on the Wappingers saying $2.50 off per can.
Long story short I was charged full price, spending about $15 more dollars than expected... so blown I gotta quit these things.
I should have said something but I'm antisocial and there was a long line. I hate holding up people for there mistake. Also was not given a receipt.
Desired outcome: A refund would be great.
The night shift employees rude treatment.
After purchasing food during the hours between 3am I was sitting in the dining section at Sheetz on liberty st in Franklin,PA eating my food,there were 3 others as well seperately sitting already when the employees turned this speaker announcement on threatening anyone sitting and eating in dining room must vacate or get cops called on you! That so ignorantly rude.perhaps putting a closed sign up would be more appropriate instead of being ignorant.
Desired outcome: Apologies would be appropriate.
Customer service Easton PA
Location is Sheetz #522 3501 Nazareth Rd, Easton PA Yesterday we visited this location. I have never had a problem in the past with the gas stations etc as they are always very clean and had only gotten gas. Well yesterday was a different story as for the first time I ordered food. I had order number 725, 689, 723, 743 and 741. Well most of the orders were...
Read full review of SheetzMade to order food
Everything Bagel was hard like a rock around the edges
Order #[protected]
8/20/2022 at 12:42 pm
Desired outcome: Refund
Fast food
Ordered an Italian Sandwich on sour dough bread with lettuce, onion. tomato. and extra Italian dressing. Received an Italian on sour dough with pepper rings. Italian dressing and mustard. No lettuce. No onion No tomato. To top if off there was a hair on the cheese. So. I had to drive the whole way back to Sheetz to get a refund. I asked for a manager which informed me she started the sandwich and does not know what happened. She refunded my money. Worst sheetz I have ever been to.
Desired outcome: Employee coaching...reading tickets...hair nets, beard guards, gloves, hygiene
Bad service
I go in to pick up my mobile order, the lady at the counter was not pleasant. She was very short with me and just came off rude. I then get my salad and it is the most disappointing salad I've ever had at Sheetz. Hardly a "salad" with the amount of lettuce. The chicken was burnt. Between the lady at the counter and my "salad" being a quarter of the size, this is the most disappointing sheetz encounter I've ever had
Bought sandwich and bit into some hard plastic in the sandwich which caused my lip to bleed.
Around 9:40am Monday Morning I came into Sheetz and purchased a sub. One half of the sub had some kind of hard plastic in which I bit into and it actually made my lip bleed. So I took the sandwich back to the store to show the manager what was inside my sub sandwich. I believe I swallowed a piece of plastic because I actually started choking off of something while I was eating the sandwich but I thought it was a banana pepper because all I saw was something yellow but come to find out it was pieces of plastic that I was biting into.
My order
Everyday for the last 3 weeks I've been going in to the coudersport location. I order 2 double espresso(4 shots). I have yet to receive more 2, today it was only 1 shot. I pay 5 dollars for 4 shots and I was even charged twice on one occasion. I AM ABSOLUTELY DONE with that location, never again will I go there. My buddy orders the exact same thing as I do...
Read full review of SheetzSausage was not fully cooked
I order food from Waterloo rd Sheetz from the app . When I got home with food the sausage was not fully cooked and the French toast was cold. Kevin Holmes [protected] . Email that ordered [protected]@gmail.com
Desired outcome: Another order or return of cash
Rip off on an item that was paid for
I use to work at sheetz (3years) so I know how things are to be done. I stopped at store #27 in Windber. I ordered 2 orders of the Cinnabon pie bites and added an extra cream cheese icing. I know from working there that it should be 1 per order but if extra is ordered then it's 2 per order. I received only 2 cream icings in total. I paid for something yet...
Read full review of SheetzFood Not Accurate
On August 13th at 1:50 am at the Meyersdale, PA Sheetz, I ordered a quesoritto that did not contain all of the condiments. There wasn’t any rice or beans in the burrito at all. Only Steak, cheese and lettuce. I was very disappointed when I approved home to eat and found out that my order wasn’t completed successfully. There were also no other people on the store for the mess up to occur.
Worker on drugs
MyKaylah O’Conner is doing drugs while working at a local sheetz in North Carolina. She admitted that she used a cleanse on her first one to pass so she needs to be tested and on short notice with supervision. She’s a terrible employee and I’m ashamed to have worked with her while she was a supervisor in waynesboro va. She was lazy and sat in the back of the office.
Desired outcome: Her to get fired
Store #538 Winchester High Point NC
I ordered a large drink and two hotdogs, hotdogs were good, but every drink was carbonation only and even the slushy machines were empty, I had to grab a small cup even though I ordered a large because there were none, and there was so much clutter and mess... another customer said yea the drinks are always like this and one time they had the drinks filled, but you could press sobe and get pepsi instead. I'm upset because I'm pregnant, hungry and hot...I was really looking forward to a fountain drink before heading back to work which was rushed as I only get 30 minutes, I didn't have any more money to get a bottle drink or else I would of because this is disgusting, taste like pills when they get stuck in your throat ugh.
My email is [protected]@outlook.com and my phone is [protected]. Thank you.
Desired outcome: I would atleast like a refund on a drink.
Incorrect order
On 8/10 at around 12:45am at the 2400 Lebanon Church Rd
West Mifflin, PA 15122
United States Sheetz I ordered food on the Sheetz app and went to pick up in the drive thru. I waited a good 20 minutes in line after I ordered online 15 minutes before I got to Sheetz. I finally get to the window and get my food. I open the bag when I got home and they did not put my hotdogs in that I ordered. Not sure how to get a refund but this was not okay especially because I waited so long as well as my food was cold that I did actually get.
Desired outcome: Refund or free food
Food incorrect
I placed an order for the Sheetz appetizer and it was completely wrong, the food was old and stale and I didn’t have the mozz sticks that I ordered. My drink was a banana pina colada and I could literally taste the lemonade with banana And it made me physically vomit. For all the money I spent I’m highly disappointed in this Sheetz in Shavertown PA. I feel like I wasted almost $30 on garbage food.
Desired outcome: Refund
Awful food served to me
I ordered a meatball sub like 3 days ago and then tonight from the Sheetz on Scalp Ave in Johnstown Pa and, first off it was cold, second the shell was so hard that as soon as I tried to eat it it broke into pieces and I had sauce all over me and the one I got tonight the meatballs were literally still cold on the inside, Also I placed the orders on the app so I don't have a receipt number or anything.
Desired outcome: I would like a response and either free food or gift card or something
Turkey sun rolls
At about 10:15 on 8/8/2022 I placed a order order #012 at this location. 658 E Main St, Hummelstown, PA 17036. It was two full turkey subs and two orders of Mac and cheese bites those were fine. But the rolls for the turkey subs were very hard to hard to eat and they weren’t baked. I am to far to drive back so I would like a refund or coupons for new subs or something like that thank you.
Desired outcome: Refund or coupons for new subs
Food
Last week I ordered a 3 pack of burger sliders at the Sheetz in Wytheville, VA. Ordered them with cheese, ketchup, lettuce and diced onions. I got lettuce and diced tomatoes, not onions. Ok, honest mistake, I’ll let it slide. Today, same order placed, burger slider 3 pack, cheese, ketchup lettuce, and diced onion. Today, no lettuce or diced onion at all! It is on the order sheet when they make them! I work in Wytheville everyday, I eat at this Sheetz at least twice a week. Never had these problems before.
Desired outcome: I want compensated for at least one if not both of the orders I placed. Both times it has been the slider 3 pack
Staff at store #279
On Sunday 08/07/2022 I went to your store on rt19/Washington Rd #279 and was checking out at app 19:45 hrs. I had brought the Items I intended to purchase up and stood in line awaiting my turn 1 employee working all the registers (1 Female), 1 male was behind to to her left stocking or counting cigarettes' on the bottom of the shelves. the female was a...
Read full review of SheetzBad service
I've been setting in the drive thru for over 40 minutes waiting to get service. I have set here watching the cashier wipe stuff down on the front line like the counter and receipt machine when they're at least 4 vehicles behind me. It's actually going on 45 minutes now. This is at the Galax VA store. They don't have a number to call or store number up at...
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Overview of Sheetz complaint handling
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Sheetz Contacts
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Sheetz phone numbers+1 (800) 765-4686+1 (800) 765-4686Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
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Sheetz address5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
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Sheetz social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 04, 2024
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Most discussed Sheetz complaints
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