Sheetz
Reviews and Complaints

I arrived at your Phillipsburg location and found garbage overflowing all over the parking lot from the gas tank garbage cans. I notified staff of the fact that they were overflowing and trash was blowing all over the place. A staff member did come out removed two or three bags of garbage from the top of one can and then went back inside and there is still trash all over. The gas pump area on the ground cans are full. It's a complete mess.

On Aug 8 2022 I stopped into the Sheetz in Linden PA. I ordered two hotdogs from the menu. The hotdogs were burnt and really had no chili sauce. I have been going to Sheetz for a long time and the service in my experience has been going down hill. When I worked as a police officer Sheetz was my go to place for food because it was quick. But as of now the servy as been nothing horrible. I don't think Employees care about what they are doing. This was my last time at Sheetz for anything

Today 08/05/2022 I placed an order for pick up at the frederick sheetz on Rosemont Ave. I ordered 4 hotdogs with ketchup and pickles no pickles or ketchup were on the hot dogs I ordered 2 toasted sandwiches the croissants were burnt and hard. I also ordered an appetizers platter my mozzarella sticks were over cooked my jalapeño poppers were under cooked. I go to this particular sheetz and have never had an issue but tonight my family was very unsatisfied.

I ordered my sub toasted but didn’t want it toasted so much that I couldn’t bite it. It was put together very sloppy and I asked for mayonnaise on it but it wasn’t there. I rarely order food from Sheetz and now I know why. What a waste of money!

Sheetz #313 13700 Route 30

North Huntington, PA. 15642

Order#093

8/5/2022. 1:52:38 PM

The windows have finger prints on it. You could not see through it. It was clearly unwashed, filthy, grimy and bird feces cover the outer cover of it.

You can change this uncleanliness situation. I hope the bathroom are clean as well as other areas. Since we are in a war with covid, the public's safety is a big concern.

thank you for your time,

a concern purchaser

i live 15 minutes swamy for elysburg pa sheetz, my boyfriend wanted something for a late night dinner so we ordered the 2 for six deal sliders and mozzarella sticks and he never received his mozzarella sticks. we didn’t notice until we came home and he opened his bag and no mozzarella sticks. order was from 38 s market street elysburg pa 17824 at 1:42:30am and the order number is #427 not only that but the nachos i got were stale and disgusting.

I was at the Store #470 on Sunday. The pump started spraying gas through a hole while i was completing my pumping in my hair and the right side of my body head to feet. I went inside and a associate came out. He said that he could smell the gas while i was in the store. He came out and put down the product to cover the gas on the ground. I asked about taking the pump out of service so no one could use it. He stated that he was emptying trash in about two minutes so he would be back out. I waited because i didn't want someone to use that pump before he got back out. He came out but not to empty trash. I went back in the store because at this time approximately 9 minutes had passed. I asked to speak to a manager and he said that he thought that I was gone. He did tell me that maintenance was called. He said that he wasn't able to shut off the pump so he placed a red bag on it. I don't understand why there wasn't an urgency to make sure no one else used the pump. No one asked was I ok but that's ok because I care about your customers whether your associates do or not. i am grateful that no none got injured behind carelessness. I believe more training is needed. Thanks

Hello, last night when I went into my locker sheetz at about midnight to get some food I noticed a male worker yelling at his elderly female co worker stating “how can your dumb little mind not handle this, I told you what to do a million times” while still in front of customers which I believe is completely inappropriate. I work with the public as well and can understand how frustrating it can be, especially under staffed but giving co-workers a hard time because of that is completely unacceptable behavior in any workplace as we’re all just trying our hardesst. After this incident I returned at about 2am hoping that I could get food then to which I found that the male worker placed bags over the ordering machines so no one would order. As i walked in the male co worker said these exact words, “I already smoked an entire pack of cigs and we’re only halfway through the night. That’s how [censored] my night has been.” After this he then stated that “if you order food good luck getting it, that old [censored] has no idea what she’s doing.” At this point I went inside to find this elderly lady who seemed new trying to work on 3 peoples orders without any help at all while her only help was outside smoking. I asked her what his name was and she said it was David or Dylan but she was not sure. As I said I work with the public as well but if this were my co worker I would have reported him as I believe

It can reflect poorly in some peoples eyes on sheetz as an institution.

Came into the Salisbury NC station on Sunday 8/1/2022, the entire parking lot is covered in trash , landscaping is horrible and trashy , not one single towel at the pumps for checking your oil , water for windshields is nasty and looks like mud water , we were able to move to another pump to get gas , the store number is 470 , but I'll say for this to be in my hime town it is the nastiest sheets I have ever visited, thank God I didn't go inside or have to use the rest rooms ,because if the out side is this nasty you can only imagine how dirty they would be . It also says alot of the employee's here as well , can you imagine how their houses look ? You guys have to do better than this .

As an almost daily customer, it is with a heavy heart I leave this complaint. Usually customer service is wonderful at this location. My family and I are heading on vacation this morning. We stopped to Sheetz store number 341 on 20 South Providence Road, Richmond VA. I ordered my usual Red Bull Frozen Smoothie and my daughter ordered the Raspberry Refresher. The staff was very rude. Very sarcastic, not the type of customer service you want when you are first waking up. On top of that, the staff did they not know how to make the Red Bull smoothie, but both drinks came out terrible. For the amount of money I spend at this location regularly, this really is unacceptable to me. Maybe the overnight crew just isn't a great as the day crew, but still shouldn't all service be uniform throughout the store?

I visited the sheetz on applgrove and pittsburgh in north canton ohio. I decided to play lottery at the machine. I pit a 20 dollar bill in and hit 10 mega millions. It took my money and did not print a ticket out. So I had my husband stand at the machine while I went to find a manager. When she came she was very rude and told my husband to calm down even though he said nothing to her. I was not happy with that kinda of service especially from a manager

I ordered online my food was cold my burritos had a strange taste like the food contents were bad . Turned my stomach sour.

It was on a Tuesday June 17 my daughter wanted a salad & we got home of course she was ready to eat it as soon as she started she ran towards me saying mom there a fly in my salad & it was dead, it wasn’t even minutes later she threw. I think there should be a great compensation due to the fact she got sick, she didn’t even get to enjoy her salad & I chose not to contact the store due to past issues with poor customer service. I’m in hopes that someone will contact me soon @ the number I provided but will provide it here as well, [protected]

I order food here quit often, si ce Jr's down the street from where I live and ita good.

I ordered today Thursday July 22 at 3:10 am. I picked up my to go bag and when I got home there were 2 items missing, the appetizer sampler-but I did get the sauce for it, and a hot dog. Normally I would just go back to the store, but I had just got off a 13 hours Flight and I was done. Missing items happen quite a bit at this store. My transa tion details:Transaction Details

Order Number [protected]

Date Placed 07/21/2022 02:47 AM

Expected 07/21/2022 03:10 AM

Payment Method VISA ending in (xxxx)

Amount Paid $25.54

When I walked into the store nobody was doing anything... you could at least get my order correct.

The past couple times getting food was a nightmare, The other day my turkey sub had the wrong turkey on it which I paid for the premium and got the cheap stuff and there wasn't any red onions which there was supposed to be. Another time I got a breakfast platter and my bacon was burnt, the eggs were dried out and hard, the hash browns were also dry and hard. My wife ordered a sub and it was toasted when she didn't want it that way plus there were black olives and cheese on it which there wasn't supposed to be. There are all new younger inexperienced girls working at the sheetz here where I live and they straight out suck at making food. Since the recent screw ups that have occurred i'm going to hold off on going there to buy any food until they hire some experienced employees

Bought at the Winchester Sheetz on 07.16.2022.

They were cold, tasteless and rubbery

I have been shopping at Sheetz for many years and actually live next door to one

I am very dissapointed

I was at the Sheetz store on scalp Ave Johnstown pa I told manager some items were outdated she said she just don't have time to pull them the soda fountain was terrible I would rather drink out of mud puddle I played the lottery machine a ticket got stuck I ask for manager she seen it was me so it took forever I just left without ticket this women is the nasty person I ever met I will not be visiting Sheetz stores in near future I think management in plain words sucks at this store filthy beer cooler box's on floor to many things to mention all ready contacted better business bureau

I purchased a steak sub from Hanover Pa Sheetz. And what's the steak?