4-19-22 at 8:10 am. I was playing lottery machine. I put 20 dollars in and was picking tickets... The machine shut off in mid-play. Still had money on it... I got an employee to help me. She went to machine and said it will reboot and my money will still be there. I waited, not sure how long, went over to a different employee at register and said it didn't come back up yet. She told the first lady that rebooted it. And that lady snapped at the one at register. I know lottery is a pain. And it is not the store's fault that it went down but I was mad how the one lady handled me asking. Being snappy like she was. Very rude to her co worker and me. I had no clue it took 15 minutes to reboot... Normally the Windber PA Sheetz is excellent, but this morning I was very unpleased
Desired outcome: I went back to machine it came back up minutes later i played the rest of the money. And i left