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Sheetz
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1.0 1498 Complaints
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Sheetz Complaints 1498

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S
1:47 am EST

Sheetz order kiaske/food

i was at the sheetz on som center rd and maple grove. i walked in at 12:50 am and i order my food at exactly 12:53. the entire place is placed and there are two workers doing food. it is now 1:43 am and i have been waiting for 50 minutes yet to get my food. the order screen says 243 and they are still calling orders from anywhere between 210’s to 230’s

Desired outcome: to figure out a new system for ordering. allow for orders to be cancelled when people decide to leave after waiting. more marketing to get more workers. more efficient scheduling.

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J
11:26 pm EST

Sheetz 3rd shift worker

We order our food around 10:31pm. It said on the App “pickup at 10:45pm” so in 15 minutes we proceeded to get our food and like always it was on time we get home thinking everything was in the bag but no! We had only received half of what we ordered! We had only a cheese pizza 2 5 pieces deep fried Oreos curly fries sauce and to soft serve drinks. So my brother went in showed the receipt and we had then received our bottled pop but she just went on playing with her phone saying oh I was busy. My brother gets home and I say where’s the rest of our food he said “she just stood there on her phone” so my Fiancé went in with my brother saying we did not get are full order and she said oh I’m sorry and kept playing on her phone and proceeded to say I forgot about that one and then proceeded to put her phone before customers. You have some lazy people in your business and to make it better get better people thank you.

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T
12:07 am EST

Sheetz Online ordering

So, I order my salad from Sheetz right on my break. Come back to work didn’t put everything I ordered on my salad. Call them and they said that they put everything I asked on it. I bring the salad back and they complained and acted like I took everything off the salad before going back again. This isn’t the first time this has happened. Taeshaun was his name.

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M
1:37 pm EST

Sheetz Employee Linda

I am a very frequent customer of Sheetz location 1867 rich highway in falls creek. I can’t tell you how many times I am just appalled by the service I’m given from Linda. She acts as if anything she has to do as an employee is an issue. To turn around and get cigarettes off of the shelf. To walk two steps down the counter and cash in lottery tickets. I cringe when I’m next in line and she’s the one who will be waiting on me because I know I will always be leaving upset and embarrassed over how she acts.

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A
9:15 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I ordered a MTO burger with just marinara and provolone. I got a burger with mustard, Mayo and provolone. And also order 2 chicken snack wraps with just cheese, lettuce, bacon and ranch. I got 2 chicken snack wraps with hot sauce cheese and lettuce. All order slips were right but the items inside were wrong. 8:41 pm order #859 at sheetz on Steubenville pike in Robinson twp.

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J
8:25 pm EST

Sheetz Banana Gfuel smoothie

My son ordered tips drink on 02/06/2022 at 9:21am at the sheetz in willow street PA. While drinking it he found a barcode paper in his drink. I will gladly send a photo if you would like. He could have easily got it stuck in his throat. Please feel free to call [protected]. Ticket number was 277. You can email me [protected]@gmail.com.

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L
6:53 pm EST

Sheetz Sexual harassment store in Ruckersville Virginia

On feb.4th @ 130am an employee named Ryan lawson got name from another customer. Was talking ugly to me about how nice my [censored] looked those are his words. And he rubbed on me outside. I'm a married woman and this isn't how one should conduct one's self on a place of employment. If this isn't handled and this worker isn't fired then I and my husband will bring lawsuit against your company. Thank you Mrs. Lilly Carter

Desired outcome: I behave this man should be fired this is sick and wrong

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D
10:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I had ordered and paid for my food on mobile, and they had never put it on the rack. After waiting for about 40-45 minutes, watching other people walk in and order and get their food before me, I asked about my order to the person at the front counter. They had completed it and held it behind the counter. What is the point in mobile order if they’re too...

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L
11:38 am EST

Sheetz Cold MTO Pizza

I ordered a MTO pepperoni pizza from 701 Moye blvd, Greenville NC 27834 on 2/1/22 at about 10:15am (order# [protected]). I arrived at the store fleas than ten minutes after ordering and my pizza was cold with hardly any pepperoni on it. My Sheetz card # [protected]. I have attached my receipt.

Desired outcome: Replace with another food item

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S
3:27 pm EST

Sheetz Messed up my order

On January 30th 2022 at 2:55 pm i order number #524 serial number #3660524. I ordered 6 hotdogs total but 4 of them I ordered with ketchup boom boom sauce and onions. They added mustard which i cant stand so nasty.

Desired outcome: Replace my hotdogs the right way

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S
12:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz The authorization to sell cigarettes which is demonic

I Would like To Bring To Light In Jesus Christ Name That The enemy satan has launched an attack against the Church and all people in general. Through the people buying cigarettes, and the people selling cigarettes! We have to look at this as what it is it is sin. This is no light sin this is sin. Let's come together community and give the devil an eviction notice and stop buying and selling cigarettes! The battle we face daily is not a carnal battle, it is not an earthly battle it is a supernatural battle those who believe in Jesus know this that the enemy is launching attacks against all people. Let's stand together as a community and point each other to Jesus Christ his love, his peace, abundant Life, his beautiful Mercy. The devil does not like us! Come on family let's stand together in Jesus name!

Desired outcome: For all sheets companies to become Christ centered, for all Sheetz companies to value the Lord, His Word, and to Value People! ✝️🕊️💓

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M
7:33 pm EST

Sheetz Food

I ordered 3 burger sliderz and they had the paper still in them and it grossed me out that I didn't eat any of them, you guys need to be better

Desired outcome: Want my money back

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K
10:12 pm EST

Sheetz Mac and Cheese

I placed an order for Mac and cheese. I hit the option for double Mac and cheese. It even said it on my ticket on the lid of my Mac and cheese. I only got one serving instead of the two that I paid for. I am very disappointed by this. I ordered food for my boyfriend and I on the way home from work. It is my birthday and was looking forward to having my Mac and cheese.

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O
1:10 am EST

Sheetz no sauces even tho they were paid for

Your Purchase

Product Name Qty Price
Boneless Bitez - Large 1 $9.64
Bleu Cheese $0.65
*ON THE SIDE*
Buffalo Sauce
Mac N' Cheese Bites 1 $3.89
Chicken Strips - 5 1 $5.99
*ON THE SIDE*
Ranch
Garlic Parmesan
Mozzarella Sticks 1 $4.34
Marinara $0.45
Curly Fryz 1 $2.94
Nacho Cheese $0.45
SHWEETZ GOURMET CHOC CHIP COOK Single 1 $1.99
PEPSI 20 OZ Single 1 $2.39
Subtotal
$31.18
Tax
$1.76
Total
$32.94

i didn't receive any of the sauces I purchased

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X
9:04 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sheetz store#451 Grindstone Hill Rd Greencastle PA.1/24 @8:08pm was ordering 8 hot dogs girl making them was making remarks that I was stupid for ordering the hit dogs and kept saying it, a co worker told her to be quiet which she ignored her and kept insulting the buyer which was me. I did approach her and told her that was not appropriate, did not care. Very rude

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R
12:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz food

Jan 23, 2022 I stopped at Sheetz to get something to eat. The address on the receipt is 1550 State Road, Duncannon, Pa 17020.
I ordered a Mini Hashbrown, which was 4 for $1.99. Honestly they were the worse things I ever tried to eat. Actually I could not eat them they were so bad.
I also ordered a Breakfast Croissant which Iam sure was days old and just reheated. I could not eat it. I wish I would have taken a picture. This was $2.59.
I was also charged $0.40 for a slice of Provolone which was not on sandwich.
I worked in a kitchen before and Iam sure they are just warming up things that they made days before.
Very sad for Sheetz this is going on.
I think you owe me...

Desired outcome: return of what it cost me.

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R
4:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

The order #879 at store #340. I ordered the nachos grande and when I got home there was diced onions on the nachos at the bottom that I didn't order and I have a allergy to onions. The ones fixing the food needs to slow down to make sure they put the right items ordered on the food. I had to throw most of it away and was not able to pick out the onions a...

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J
8:45 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered Mac bites on app then waited outside 15 minutes like it said then went to grab them. I came out and my Mac bites were literally cold and soggy. Not crispy and were literally cold like they came out of a fridge on the inside. The Mac bites couldn't even be eaten as they weren't even cooked for some reason! This is very upsetting. It happens anytime...

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S
3:49 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sheetz Rewards program

Tried to place an order on the sheets app. Went thru the order process but not presented the opportunity to apply my rewards credits. The site doesn't show how to redeem rewards. I should be able to go into store and use my rewards with my card without using a confusing app or jumping thru hoops. Frankly you are driving me away. Your surveys need to give an opportunity to add comments instead of just collecting personal info.

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L
10:04 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a repeat Sheetz customer who literally go everyday. I usually get cigarettes, gas or snacks and my children order food and milkshakes approximately 3 times a week from the Nashville NC location to Sheetz. On 1/17/2022 around 9:45pm I was standing in line and no one was at the register. The representative working the window told me someone will be with...

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About Sheetz

Screenshot Sheetz
Sheetz is a chain of convenience stores and coffee shops with a focus on offering quick food options and fuel services. They provide a variety of made-to-order sandwiches, salads, and snacks alongside their own brand of coffee. Sheetz locations often feature gas pumps and are open 24/7, catering to customers seeking convenience at any hour.
How to file a complaint about Sheetz?

Here is a guide on how to file a complaint or review about Sheetz on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Sheetz in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Sheetz. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Sheetz on ComplaintsBoard.com.

Overview of Sheetz complaint handling

Sheetz reviews first appeared on Complaints Board on Sep 11, 2007. The latest review MTO Food: Burrito was posted on Dec 5, 2024. The latest complaint snack wraps was resolved on Oct 22, 2019. Sheetz has an average consumer rating of 1 stars from 1498 reviews. Sheetz has resolved 14 complaints.
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  1. Sheetz Contacts

  2. Sheetz phone numbers
    +1 (800) 765-4686
    +1 (800) 765-4686
    Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
  3. Sheetz address
    5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
  4. Sheetz social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 05, 2024
  6. View all Sheetz contacts
Sheetz Category
Sheetz is ranked 104 among 124 companies in the Retail Stores category

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