Sheetz’s earns a 1.0-star rating from 1498 reviews, showing that the majority of convenience store patrons are dissatisfied with overall shopping experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Made to order
(EMPLOYEE: Angel @ made to order) When we arrived and started using self serve kiosk she asked us not to order and we asked if they are closed and she said it was a 20 minute wait. We ignored her because we didn't care about the so-called wait. Within our 20 minute wait we have heard her talking behind the counter and she has said she is still drunk from...
Read full review of SheetzFood order 1/16/2022
I order $20 worth of food today and sadly one of the lids on my conditments was not sealed properly. Chocolate was spilled everywhere in my bag ruining some of my food. The chocolate sauce spilled into my fried food, tater tots, the new hashbrowns, and my burrito. The food was cooked properly, but like I said the chocolate sauce lid was not properly sealed and unfortunately leaked everywhere within my bag.
Read full review of SheetzSpicy chicken sandwich
I always order the spicy chicken with bacon. But this is the second time I've ordered it and gotten pepperoni instead of bacon. And also the 2nd time no one would help me to fix it. Just trade the pepperoni for bacon.
Desired outcome: A spicy chicken sandwich with bacon.
Over charged
Last night in duncannon Pennsylvania on 1/14 I got gas and it is over charging me It says $140.00 on my credit card statement which it was not anywhere close to. Then to top it off this company has no easy contact. There needs to be an easy number to call so I don't have to sit here and type out 350 freaking characters. Please fix this problem asap
Desired outcome: Resolve
Both customer service and product
The team that works at night at the sheets in mt airy, nc doesn't have any customer service skills. They are rude and don't seem to really like there job. When you complained about the food they looked at u like u were stupid. This isn't the first time we had to deal with this. The first time it was our hot chocolate. It was cold and they were very rude than. I am very unsatisfied with this store. I don't know if we will be back. And I don't know if I would recommend for anybody to stop here at night for 3rd shift.😡😡🤬
Breakfast sandwich
I ordered a breakfast sandwich and took a bite. The person who made it never took the wax paper off of the cheese before they made the sandwich.
Desired outcome: Free sandwich
Quality of coffee
This morning, Friday January 14, 2022, I received a cup of the WORST iced coffee! It was from your Leesport, PA location, store# 293 (Order # [protected]). I don't know if the coffee they used was bad, or the flavoring they used was bad, but I took one sip and could not continue. The taste was extremely unpleasant. Thank you for your time. Sincerely, Mark Mayhue
Read full review of SheetzOutside speaker
Outside speakers being played all night loudly. Since I live a few hundred yards away from the store this becomes very annoying late at night
Desired outcome: Have outside speakers turned of by10:00
Cashapp reload
I just went through your location at Hornaday Rd. In greensboro, nc 27407 at approx. 1135 est I attempted to load Cash onto my cashapp as I have some purchases to make online. After the cashier scanned the barcode provided from cash app, which did work in your system, the cashier asked me if I "was trying to reload a card or something" because her till...
Current employee
Hello my name is Robert Johnson I work at store number 652, I'm making this complaint about a certain employee. My current manager and supervisors haven't really done much to fix this, they just let it go all of the time. But recently I've noticed it more and more, this current employee isn't doing certain tasks they are supposed to do and other employee...
Read full review of SheetzLady being rude to us
Me and a friend sat down and had a six pack of beer and the lady said we have to leave and said it's not allowed and the was very rude to us
Desired outcome: Written up
Beer sales
On January 2, 2022 around 6:00pm I stopped at sheets in Greensburg to purchase beer, they were out of Busch beer that I usually drink as they are often, so I purchased a bud light 15 pack, The advertise price in the cooler is $11.50, as it has been for months because I buy beer there at least three times a week. when I got to the register I was charged...
Read full review of SheetzMTO burger and fryz
I ordered my food at 10pm the app said my food would be ready by 10:18pm I arrived at the stores and paid at 10:20 I did not get my food until after 11pm and it was cold I was late back to work behind this
Desired outcome: I would like a refund
Food
Every single time I get food it is not edible. They never ever cook it. Make your stores cook the food longer what is so hard about that. I've complained before about Mac and cheese but which are really never cooked. They made me new ones came out with a attitude and said look. It's at the tempature. That doesn't mean it's cooked. You serve people raw food...
Read full review of SheetzRefund issues
I made an online order. I paid in store. I waited patiently. Severely busy. I tow for law enforcement. I got a call. I had to cancel order. I stood in line. At counter I was told in order to cancel my online order I had to reorder at kiosk, bring slip, stand in line again. I had no time. I'm out about $24. This is last time I use the app to order. Maybe last time I spend money at sheetz entirely if I can't get refund.
Desired outcome: Money back. Streamline refund process.
Service
I went in store to get 2 juices and chips for my child. The line was very backed up and they seemed quite flustered. Once I finally got to the register. The gentleman scanned my order twice and I told him that then once he fixed it, my order was $11.82 and I gave a $50 dollar bill as payment. I had my child in hand so I didn't count my change until I got...
Read full review of SheetzMilkshake
Got a puddle of sludge instead of a milkshake was completely water. Took way longer than It should have to make. Employees just made a milkshake previously so they knew that it was not possible to make an effective milk shake. J.J. K. Bb. He. K
End is to make word limit.
Desired outcome: Free milkshake
MTO grilled cheese
when I went to get the food they told me i had to pay for it even though i already had so i was forced to wait in a long line and pay for it again and when i was finally able to obtain my grilled cheese, it was cold.
Desired outcome: refund
Letting a delivery truck block/unload in a disabled parking spot
A galiker delivery truck was blocking/unloading in the the route 30 sheetz disabled parking spot. As a disabled veteran I rely on these spots to park. All other deliveries are made by other companies do not block the disabled parking
Desired outcome: Not blocking/unloading in disabled parking
Missing Food
I arrived at 8:05pm to pick up my food the I mobile ordered and didn't get my food until 9:15p! And when I got home to eat I didn't even get all my food I ordered && I also bought the app sampler and only got 6 mozzarella sticks when it was supposed to be 9.. some people had been standing in there for an hour and 30 mins. We all understand that it is Christmas but they need to have more then 3 workers. Knowing they are the only place open that sales food..
Sheetz Reviews 0
If you represent Sheetz, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Sheetz
Here is a guide on how to file a complaint or review about Sheetz on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Sheetz in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Sheetz. Mention key areas such as transactions, steps taken to resolve the issue, company's response, personal impact, etc.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint or review on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint or review about Sheetz on ComplaintsBoard.com.
Overview of Sheetz complaint handling
-
Sheetz Contacts
-
Sheetz phone numbers+1 (800) 765-4686+1 (800) 765-4686Click up if you have successfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have successfully reached Sheetz by calling +1 (800) 765-4686 phone number Click down if you have unsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number 0 0 users reported that they have UNsuccessfully reached Sheetz by calling +1 (800) 765-4686 phone number
-
Sheetz address5700 Sixth Avenue, Altoona, Pennsylvania, 16602, United States
-
Sheetz social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 05, 2024 - View all Sheetz contacts
Most discussed Sheetz complaints
MTO Food: BurritoRecent comments about Sheetz company
MTO Food: Burrito
Sam's Club
977 reviews
The Good Feet Store
42 reviews
Invicta Stores
9 reviews
Michaels Stores
253 reviews
Stop & Shop
380 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!