Sheetz
Reviews and Complaints

My order was COMPLETELY incorrect, several things wrong. I have been trying to call over and over and apparently no one at sheetz answers the phone! I want to speak to someone regarding this!

The ladys working with the food had people waiting for over an hour. Then called my number when I went to counter no one noticed me so o asked which bag was mine because she had just called my number there was two bags up there with number facing the back so I turned it around because no one would answer me and the lady yelled and said do not touch the bag. I can understand way but they should have numbers facing customers. And at least know what numbers they are calling and what food goes with what. The manger was who was so unprofessional. She should be reprimanded for her customer service actions. She's not setting a very good example I want resolution to this issue

I went to my local follansbee wv sheetz as I do almost everyday, ordered a new breakfast sandwich called a walker the clerk at the checkout forgot to give me back my slip with my order number when I went to pickup my order I explained to them I didnt have my number but told them what iIordered at this point the manager interjected into the conversation they had know idea what I ordered and I should have a good day an leave he was very rude . i thought this very unprofessional, This man has no business in a position of responsiblity.you can be sure in my job this would never happen .

Picked up my food after I had to ask if it was made and was apprently forgotten about while being made in store. Got home and noticed that the amount was half the amount it should be and also some items were not cooked thoroughly. Tge staff seemed to not be paying attention and i am very unhappy with this order, the store was not busy at the time.

I purchase a cold brew 32 oz daily. I recently moved and the closest Wawa to my new home is awful. It regularly takes about 15 to 20 mins to get a 32oz serving of cold brew. The issue is that they give me an entire cup of ice. This is cold brew it is prepared and refrigerated. A large cup of ice is unnecessary. I would estimate that I'm my 32 oz cup I receive about 8oz of coffee and 24oz of ice. I've wasted about $40 on I've this week because unfortunately I still need coffee. I am ACTIVELY looking for a new place to get my fault cup of cold brew. This is daily occurrence, it's absolutely RIDICULOUS.

There was a mix up with ordering an MTO item. The clerk was rude and abrupt. While the majority of the employees at this Sheetz store are nice and helpful when I have a complaint about Sheetz store is consistently at this Sheetz store. Perhaps I came off to her as abrupt and rude to her I was not I was confused. I can not tell you how bad she made me feel, she treated me like I was an imbecile.

On December 17, 2021 around 12:20pm I went to pick up my online food order. The cashier did not greet me did not ask if I wanted a bag nor receipt I had to ask for both. Not only was the customer service was terrible my food was thrown in the bag my hush puppies were at the bottom covered in my sauce from my wings. The wing box had been thrown in the bag side ways so all my napkins hush puppies and ranch were covered with my sauce from my wings an of course my wings had no sauce on them. I am very unsatisfied

Today I bought a Mac n cheese from sheetz. When I opened the container none of the cheese was melted. I was unable to go back in and inform a manager because I was working and my brake was over.

I ordered the app sampler. And I have multiple times. This is the first time I've gotten one single Buffalo bite, cold motz stix, cold fries, & soggy pickles. Asked for marinara sauce and and extra Buffalo.. only received the marinara. Only thing they got right was the Dr Pepper which tastes more like water than anything else.
I was the only person in line as well, so not sure what the confusion was or why it feels like my order was rushed.

You're workers have open Mike's hard lemonades behind the counters that they are drinking.

I ordered food and paid and waited for my food. 2 orders. The ladies took my 2nd bag and literally held it hostage saying I didnt pay when I had already paid for 2 orders plus other items. They were extremely rude and tried to grab the 2nd bag of food out of my hand! Omg! Such violence from your employees. I will never again go to any sheetz ever again. Thank you! I was almost physically assulated by your employees. Is this the environment you want your customers coming to?
This happened at oakland md location, cashier was connie shiflett and some trainee.

I visited Sheetz #34 on 12/14/2021 at approximately 9:30pm to grab simple things at the front desk. During this brief visit I was closely approached by two men, one of which was at the front desk purchasing an item and the other closely behind me. This threw a red flag, along with another male watching from one of the MTO machines. The man at the register proceeded to walk away and throw a punch at the man standing beside me. The only thing separating myself from the short altercation was the small line barrier of merchandise. The employee simply shouted at the customers, and told them to knock it off. The third male shouted not to call. The employee did not contact the police department of said altercation, but stated he would go to make sure they were off the property. Whenever I exited the building they were directly outside of the exit facing 17th street and the gas pumps. Once in my vehicle a second altercation happened in the parking lot, which then resulted in them lingering in the parking lot close to my vehicle. My goal in writing this is the fact that 911 should have been called during the first incident. There were children along with other customers in the building, is said persons would have engaged further the outcome could have been far worse. It was over all one of the worse experiences I have ever had, and did not feel safe what to ever during my short 5-10 minute visit at this location. My main concern was getting myself along with my boyfriend and vehicle away from the scene, because outside of myself being moment away from calling first responders it did not seem as if anything else was being done. The over all situation should have resulted in police involvement for the safety of everyone in the building along with the staff, regardless of how short the first altercation was. The overall safety concern along with how the situation was handled deters me from returning to this location, and I'm sure for others and individuals driving past it did the same.

I went to the Sheetz in Middletown, PA for an app sampler, Turkey sub, and bucket of fries. I ordered at 10:11 PM and did not get spoken to at the window until 10:35. There was only one car in-front of me in line, and the car behind me got out of line without receiving their food. I paid for my food at 10:35 and was told "I don't know how long your food may take but it may be a while". I did not receive my food until 11:13 PM. This is not the service I expect from a place deemed quick service. This is extremely frustrating as I expect better from a place open 24hr/day and who reports themselves on quick customer service. As someone who was just trying to enjoy a late night meal on their vacation I am frustrated. I frequent the Sheetz at my home in Pittsburgh, and I expect better of this establishment. Do better.

Nasty! Every inch of this Sheetz is filthy! From the bathrooms, dining room, gas pumps, parking lot and grounds are covered with trash! Floors are slipping hazard from not being swept or mopped! Bathroom looks like homeless are living in it! DO BETTER! Even the yard around the location looks like a landfill. Only one worker on duty, waiting in line for ten minutes just to pay for gas! Not her fault, she was trying to refill cups at drink area. My second complaint this month. I guess nothing will be done so I will go across the street for my gas just to avoid trash landfill!

On 09 December we stopped at a local Sheetz on route 22 in Blairsville at 1100 PM to get food since we had been on the road all day coming home from vacation. Ordered then paid at 1105pm. Even with just a few customers in the store, it took over 15 minutes for 2 hotdogs and a nacho with cheese and salsa. Well, the hotdogs were supposed to have mustard and the nacho was supposed to have salsa as requested on the receipt but didnt notice until I got home that they decided to not give me either. Maybe my fault for not unpackaging my order at the store counter to make sure. Never a sorry it took so long or anything or hey were out of mustard and salsa. Sorry no pic of hotdogs, I was hungry.