WARNING: Proceed at your own risk. My children frequently visit trampoline parks, but this place is beyond. Today, my six-year-old son broke his finger in two places on the unattended aerial silks. My husband also slipped on stairs that, for some reason, had been cleaned with slide oil. He now has a bruised back and pain. After he fell a child and a woman slipped right after him. Additionally, there was an unattended hook used to pull in the swing left near the stairs. Someone tripped over that, which then fell and hit my son on the same injured finger. He screamed and cried in excruciating pain, and the staff actually stood there laughing at him and didn't move to help. This all happened within the first 20 minutes of our visit. I witnessed numerous other safety issues and poorly trained staff. My daughter also hit her head on the slide due to the latter. Suffice it to say, we left about 30 mins into our 90-minute play. Manager did not want to refund our elite memberships we just purchased. Now we have a broken finger and bruised back. Not the end of this.
Claimed loss: Medical expenses and 5 elite memberships and socks.
Desired outcome: Pay for medical expenses and refund for 5 elite memberships and socks.
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