SM Supermalls
Reviews and Complaints

Defective console table glass top

1. henne 640 console table glass top with the
2. sales invoice no. 178-[protected]
3. invoice date: july 01, 2019
4. amount: php 8, 995.00 (credit card-metrobank)
5. delivered date: july 02, 2019

Customer name: maria asuncion paredes
Mobile no. [protected], landline: 896-9075
Sales invoice in the name of : apg
Address 2nd flr., lydia bld. g, # 38 polaris st., makati
Cashier: jfn0956
Trans no.: [protected]

One of the 'legs" of the console table is defective as it could not be attached/locked.
Our cleaner was just wiping the dust on top of the table and just move the table a little when suddenly the leg fell off. he tried to put it back thinking it might have been not properly screwed but find out its another kind of leg for this particular console table.

July 5, 2019 at around 7:15pm palabas po ako ng SM Megamall galing sa Ace Hardware para bibili sana ng de roscas para sa kalan, hindi po ako nakabili dahil nag text po ang aking asawa na nandun na sya sa labas ng SM Megamall along EDSA banda sa may endpoint ng Mega B (naka motor). Minamadali po nya ako dahil bawal daw po doon ang motor. After 6 minutes na nag text sya na nadun na sya nagmadali po akong lumabas at nang pinuntahan ko na po sya ay nagtalo pa po kami dahil ang tagal ko daw lumabas at sinita daw sya ny security dahil bawal dun. Pero nakiusap daw sya na saglit lang at inaantay nga ako. Nung inaayos na ng asawa ko ang pinamili ko at habang ako'y nagsusuot ng Helmet, may lumapit po na security sa amin at kinukumpronta ang aking asawa na pinapaalis na pero pasigaw ang pagkasabi, sinabihan kop o ang security guard na sabi ko Sir aalis na din po kami naghehelmet lang po, pero pilit nya po na pinapaalis ang asawa ko, at sinabi ng asawa ko na saglit lang at nandito na ang inaantay nya, ako nga yun na asawa nya. Iniinsist talaga nya na umalis kami pero hindi po maayos na pananalita mataas po ang boses nya na para bang daig pa ang may kaalitan. Sinabi po ng asawa ko hindi ka makapag hintay aalis din naman kami. Sumigaw po ang Security Guard (pointed to my husband) na "kanina pa kita pinapaalis ang tagal tagal mo na dyan hindi ka pa rin umaalis. Sumagot po ako na "Sir nag-aayos pa nga po at aaalis na rin, bakit ganyan naman ho kayo makapag salita? Pede naman po makiusap ng mahinahon na hindi pasigaw. Ganyan ho ba ang training sa inyo kapag may sinisita kayong tao?". Hindi po ako pinapansin ng security guard at bukambibig pa rin po ang pagpapaalis sa amin. At sinabi po ng asawa ko na kunin mo nga ang pangalan nyan, napakayabang, kala mo kung sino kakiusap nga na saglit lang di mapakusapan. Bigla pong lumapit ang Security guard sa asawa ko sinabing "ah gusto mo bang malaman ang pangalan ko?, ito oh, oh, oh, oh, ayaan" idinutdot po nya ang kanyang dibdib sa mukha ng asawa ko. Sabi ko sa security "Sir, grabe naman po kayo kung umasta para naman kayong hindi nakapag aral ng grade 1 at di nyo natutunan ang GMRC, ano po ba ang pangalan nyo at bakit ayaw nyong ibigay? Patingin nga po?" nilapitan ko sya at hahawiin ko sana ang life vest na suot nya dahil natatabunan ng life vest ang pangalan nya, ng biglang hinawi ang kamay ko. (nasilip ko ng kauti ang initial nya pero not sure pa din (CE Pugo) something like that. Sinabi po ng asawa ko na "wag nyo naman ginaganyan ang asawa ko tinatanong kayo ng maayos kung ano ang pangalan nyo eh. Sumagot po ang security na "sira ulo ka pala eh kanina pa kayo pinapaalis dyan ayaw nyong umalis! Alis! Alis! At sumabat po ang isa nyang kasama na security na umalis na kami. Lalo pong nagsusumigaw ang security with matching duro duro sa asawa ko, at sinabi po ng asawa ko na matapang ka lang kasi may hawak ka nyan (pertaining to the gun). At sinabi ng security na "ah ito ba ang kinatatakutan mo? Itinuturo ang baril. At pinahawakan nya sa kasama nyang security guard ang kanyang baril, at binalikan ang asawa ko at sinabing "oh ayan wala ang kinatatakutan mo bumaba ka diyan at mag one-on-one tayo, baba! Bigla po nanginig ang katawan ko sa takot at dali daling sumakay sa motor at pinaalis ko na po ang asawa ko. Pagkaalis po naming sinabihan ko ang aking asawa na mag park muna at magko-complain po sana kami sa admin pero sabi nya maabala pa kami at isa pa gagabihin pa lalo kami kapag magreklamo pa. Ang mga tao pong katulad nya ay hindi po magandang ehemplo sa kapwa po nyang security guard nakakasira po sya ng dangal para sa mga matitinong security guard. At higit po sa lahat ay prone po sya sa gulo. Almost 6 minutes lang po na tumambay ang asawa ko dun 7:12pm po nung magtext na dumating na sya, at palabas po mula sa ace hardware, 7:18 nagreply po ako nasa Chelsea resto na ako, so it was almost 6 minutes lang ganon kaagad ang asal nya sa amin. Sobra naman po yata yun, hindi makatarungan at hindi makatao para alipustahin po kami ng ganun-ganon nalang. Kung meron po CCTV makikita po ninyo kung gaano kasama ang inasal ng security guard na iyon at dapat po mabigyan sya ng leksyon para po hindi matularan. Dahil sabi po ng asawa ko lahat po ng humhinto na motor doon ay sinisigawan nya, pambabastos po the way na magsita, hindi makatao. Nararapat po na sya ay mabigyan ng disciplinary action.

Last night i did my grocery at your megamall A branch and Since my package was heavy, i decided to take my cart outside the mall. While waiting for my Grab ride, 2 of your baggage boys who were collecting carts passed by. They were obviously eyeing my cart until one of them approached and asked if he can take it. I requested to keep it a little longer until my ride arrives because my package was heavy. He said that it was already closing time. Pissed off, i gave in and took out my groceries from the basket. Seeing that i was struggling with my package, he said never mind. I gave the cart to him anyway...
Next time, i hope your people can have at least some consideration to customers. I understand that it was already closing time and it would be risky to leave your carts (which are all damaged since the wheels can't roll because of too much dust around them) but for your info, if go out the supermarket (the doors facing Bank Drive) and look at the fx terminal across, there are 3 big carts parked there uncollected for MONTHS which has become a trash can for passers by. May i ask why your boys don't bother taking them in?

hi, last june 22, 2019 around 6pm in Central mall dasmarinas, savemore groceries. I encountered the worst scenario. Im going to buy a desk fan. inside the grocery "savemore". that time walang taong nag aasist to check the fan or mag assist man lang sa amin dahil mag gagabi na at wala na kaming mabbilhan ng electricfan. cuz accidentally nasira ang fan namin sa bahay. so no choice kami mag antay para mabili ang electricfan. mag 20 mins kami may tinawag akong isang guy na nag aayos ng item para tanungin sinu pwede mag assist samin, sabi nya tinawag nya pero mga ilang minuto wala pding lumapit, so nakita ko ang malapit na customer service area at humingi ndn ng assistance at sinabi ko na ilang minuto na kami nag aantay at walang nag aasist sa amin dahil may dala pa akong bata at mag gagabi na. so sabi sakin tumawag na sya ng tao but pag balik ko sa area ng fan na bbilhan ko wala pdin. sobrang haba na ng pasensya ko that time pero bakit sobrang abuso naman para mag antay kami ng ganung katagal. may mga ibang tao sa area may guard at para sa homecredit na lalake but still wala pdin silang ginagawa. tinanung ko na nga yung guard kung pwd kunin ko na ang fan para makauwi but sbi nya need pa i test so ayun napakahaba pdn ng pag aantay. hangang may dumating na lalaki para mag assist samin pero mag iisang oras muna bago kami napuntahan para i check ang fan. i hope na paraan na ito mas mapabuti ang service ng savemore salitran. at wala ng customer ang magaya samin dahil hindi namin to deseved, karapatan namin ang maayos at magandang serbisyo. at bilang isang kilalang pangalan sanay mapanatili ito at magawan ng aksyon. 😤😤😤 please i need your responds. my email add: [protected]@yahoo.com

Gusto ko lang ireport ang isang garapal n pambabastos n nangyari sa amin ng aking girlfriend netong june 14, 2019 s sm cubao grocery s area ng electronics at plastic wares, kitchen wares. Dumadaan kami ng aking girlfriend nang biglang magtawanan at ang isang empleyado nio ay sumigaw s kanyang boss, I assume boss or lead, her name is gene/jean under mdu at sinabing kilala mo c beki ng dumaan kmi ng aking gf naganap ito s oras between 730pm to 830pm. Nainsulto ang aking girlfren pero d n muna nmin ito pinansin at umalis. Nang kami ay bumalik at nagtawanan uli at s galit ng aking girlfren sya ang napamura ng putangina, s gulat namin ay may sumagot ng tangina, napamura uli ang girlfren ko at sumagot uli ng tangina, sobrng nkakadisapoint at nkakatrauma ito pra s isang loyal customer. Hinayaan n nmin ito dala ang bigat ng loob at umalis, at naisip magreport s customer service. Nagkataon n break time n nung nagreport kmi kaya hindi n nmin nkausap si gene/jean nung itoy pinage at kamiy umuwi na lamang. Nagtry akong tumawag s customer hotline ngunit wala ng sumasagot, dala ng galit bumalik ako at kinausap c gene, /jean. Nung ikinuwento ko ito kay jean ay kanyang agad sinabi n meron lamang clang pnaguusapang bagong empleyado pero normal nman n pagtakpan ang mali or mag astang tanga tangahan. Hindi ako maniniwala n eksaktong pagdaan nmin, ay biglang may sisigaw n tinatwag ang kanyang ma'am at magsasabing "kilala mo c beki". S mismong grocery pa n halos magdadalawang taon n kmi laging n mimili kmi mkakaengkwentro ng ganito. Ang masakit at nkakalungkot p d2 ay ang pagsagot ng tangina ng gagong empleyado n un n hindi n nmin nmukaan pero cgurado kmi n may nkakakila dhil may sumuway. Ang isa pang nkakalungkot ay ntrigger ang depression ng aking gf dhil sya ay nag undergo ng medication s depression. Kaya kong pumunta s opisina ng khit anong sm pra ipakita ang medication nya kung kakailanganin. Ang kawalang paggawa s oras ng trabaho at pangbabastos s kapwa ay nagdulot mg matinding sama ng loob at trauma lalong lalo n s aking gf. Hindi katanggap tanggap pra isang taong nagtatrabaho s customer service/assistance ang pagmulan ng ganitong sama ng loob. I will wait for your sincere response on this matter to whom it may concern. I will post my number so pls call me

I went to a senior citizen isle today @
(06/08/19) to pay for the items that i need. There are no customer queing in this isle and the next isle which is a sm privilege isle. Isle 1 and this 2 isles are open with cashier on it. When i approach this cashier. She started asking me for my senior citizen booklet with seriousness in her face. I thought she is joking but she is not smiling. I just let it pass as i'm not in the mood to make a fuss. I will be happy if she will redirect me to the right isle. I dont know if this cashier needs a retraining so that she will not shame a customer in public. Attached is the transaction receipt.

A sales lady at watsons was talkkng loudly to her friend about my husband being a foreigner and talking inaproppriately in front of me. She thought I wouldnt be able to understand tagalog. She was very rude and unprofessional and I wouldve called the manager to report this disgusting behaviour. She was looking at me agressively and did not offer to help me just started talking about my husband. Is this the service that I will get from SM, this is truly disgusting and lowclass. Please do an action for your rude, unprofessional and unmannered employees.

I've been mistreated and looked down by the cashier because I'm just wearing a comfy outfit that i dont look like a prestige card holder. The first costumers that looked rich, she didn't asked for their prestige card and immediately punched their items, and the customers just handed their card after the punching. Then when my turn came, she asked me if I'm a prestige card holder and I've told her yes but give me a second coz I'm talking and saying something important to my sister in law as im giving her instructions to take the child from me. But then, i was so shocked that the cashier was still standing still and don't really wanna punch my items. I've told her for the second time in a nice manner" Ma'am dont worry i won't go to you lane if I'm not a prestige card holder, if not so then I'll be ashamed to queue in here." But then she answered me sarcastically. She replied " prestige card!" in a snobbish way. As a human I felt hurt, ive told her how unfair she was knowing that im her last customer that night because the store is already preparing to shut off. I told her she shouldnt judge me on how i look rather she should be fair on all the prestige card holders be it we look rich and we look poor and dont base her judgement on how we dress up. She answered me back and she dared me to complain at the customer service counter and even pointed me where is at saying " Ayan, Customer Service magreklamo ka kung gusto mo".I handed her my prestige card and also raised my voice already telling her how unfair she treated me then that's the only time she punched it but still talked back insulting me with her words telling me " hinde, ang ganda nyo nga eh, ang ganda ganda" in mocking way which is no connection about what I'm explining her. Then my goosebumps raised because her attitude was unacceptable. I just let my sister in law handle the matter and my groceries bacause i can't take the attitude any longer.. I approached the customer service supervisor regarding the matter but just asked me my suggestion on how to improve their service, but I initiated nd suggested I'd rather make a written compliant regarding the cashier so that she will learn from her mistakes and no customers will be humiliated the way she did to me. Hope you'll resolve this matter immidiately. Godbless!

We bought a refrigerator last tuesday at the sm mall of asia hypermarket and they initially said it will be delivered the next day to our home which is also in pasay city.
But they suddenly changed it to thursday telling us that according to delivery staff they were tied up on last on wednesday. We agreed on it tho we are a bit frustrated since we badly need it cause we have frozen food that needs to be kept properly. So we waited all day today thinking it will be delivered now but there are no texts, calls or even a heads up that they will be coming late so i took the initiative to call the sm hypermarket to follow up. Then after few minutes they gave us a call saying that they can't deliver it tonight and we need to wait again until tomorrow. I'm pretty sure by that time ALL our frozen goods will be spoiled. Thank you sm. Hope we hear from you soon. You can reach us at [protected]

I am complaining about your employee. Small cart ang dala ko and pumila ko sa knya sa big cart at dahil wla nman siyang customer dun ako pumila sa knya at isa pa I was preagnant and im expecting na priority ako pero di niya pa rin pinunch yung items ko at dun pa ko pinapila sa pila ng mga small cart tutal wla nman daw gaanong pila samantalang wla nman siyang customer. I didnt sure sa name niya pero I think her name is vera at cashier siya sa counter 20 and passed 7pm na yun going to 8pm if I am not mistaken, and it is saturday may 11, 2019

Ive bought a matress last march 30 at sm mall of asia pasay and they comitted to deliver it on april 17 but they first call me prior to the delivery date that my order will not be delivered on the promise date. I agree that they would call me by monday of the following week that is april 22 but no one call me until i made a follow up and that they told me that only by saturday april 27 would be my schedule delivery! Poor customer service atleast someone would reach me to update me from time to time my delivery status

I bought tshirt from your store today april 22 2019 on the tag of the tshirt it show that its price was 179.50 but the cashier scan the item it cost 199 i tell to the cashier to double check the price because according to price tag law what the consumer saw should be the price of the items. The lowest price must be considered but the supervisor dont act and ive waited for almost 20mins. To solve the problem but nothing happen still i paid 199 and i tell to the cashier that we have a price tag law. I may sue u for this.

Your managers is very ill mannered staff of yours why do you hire such kind of employee especially one of your manager Glenn Trinidad?! His very unprofessional and ill mannered staff your much better conduct leader training especially for him! Its not good to hire this kind of incompetent staff of yours this is one of the factor of having a bad customer service and please tell him to him to be professional, especially treating his staff! If they have problem much better to resolve it internally not in your selling area, aren't his not oriented on this kind of ethics? Hope you can resolve this as much as possible because whenever i go to your store I myself feel irritated seeing him. Please resolve your staff Glenn Trinidad much better give him more training to realise how important customer and staff relationship on this kind of industry. I'm just a concern shopper of SM Cubao. Thanks

The sm bonus peanut butter I just bought is priced at 94 pesos. About a 20 to 30 peso cheaper than lily's peanut butter. The actual taste is really so disgusting far from my expectation (i'm actually not expecting too much that it's like made of premium peanuts), but my cravings was only ready for it to be too salty, less peanut-y, or too oily. But, what - a - terrible idea to give it a try because sm bonus peanut butter has this horrible chemical taste and petroleum gas like smell. It is still 94 pesos. Lily's only 129. I'm so dizzy right now and i'm in big regret why I swallow such kind, I puked but failed to get it out of my system. — don't know how can I call their (sm malls/ sm bonus /sm hypermarket) attention regarding this 🤮🤮🤮

Last Mar 30, 2019 I bought Healthy Lifestyle Lagundi Tea for my father who sufferred from mild stroke and pneumonia. When we're home and arranged our groceries, I've shown that tea to my father and explain how it will be served, when I noticed that the expiration date was November 2018 (4 months ago)
Yesterday, Mar 31, we filed a formal complaint on a thru Store Asst Mgr on duty, "Badet" and do sime inspection on the item displayed and it was proven and confirmed... all Healthy Lifestyle Lagundi Tea were all expired. I've ask her if there was no inventory made even for the last qtr of 2018, why this was not removed? And she was blinded as well.

This concern must be addressed immediately to avoid health issue of the consumers. We've trusted SM Supermarket so much and since this is a tea, most of the items have a life span of 2-3 years and yet, 4months expired items were still displayed?
How many more consumers will be affected with this NEGLIGENCE?

Expired item was replaced by Healthy Lifestyle Banaba Green Tea which will expired 2021. Could you just imagine, 3 years before it will be expired, but the Lagundi Tea was displayed for more than 3 years? And no inventory was done? If not Monthly, this should be captured even on a quartely inventory and yearly audit.

Please help to address this concern as this will surely affect health and safety of the consumers.

Thank you.

My daughter is confined because of food poisoning! The snack food from sm cinema! The hotdog that was sold to my daughter was spoiled! And all that your employees can give is an emergency fund of 5000! Is that how you compensate for what you've caused! My daughter is now suffering in the hospital! Better do something to this one or I will sue you! This is unacceptable! My daughter keeps on vomiting the last food that she ate was the hotdog that was bought in your cinema!

Can you do.something about one of your tenant in the food court near the entrance of admin and greenwhich (the new stall there). S megamall. They keep on holding the last pay of my hubby. Panu xa mgpapaclearance eh di nga mahagilap yung may ari na ppirma kya.. Di nya mkuha sahod nya. .prang ngtatago iblinock pa xa s fb
San po pde directly magfile ng complain

Date of First Incident: December 14, 2018
Date of Second Incident: December 27, 2018
Ticketnet Teller assigned at PLDT premise who assisted that time: Mr. Garry Barojabo ("Teller")

A 10% discount promo was offered to all PLDT/SMART employee for the above subject which I availed. Employee has to avail max of 5 tickets but I needed 10 tickets so I asked my office mate to get for me by signing-on and the Teller agreed to process the next 5 tickets for me. The issue here was that I clearly stated the schedule/seat assignment (Jan 1, 2019 at 6PM Upper Box 420B Coral A1-A10) which the Teller had acknowledged. However, because I have to look for my office mate to vouch the other 5 tickets, the first five (A1-A5) tickets were transacted ahead. Few minutes later, when we're about to get the other 5 tickets, the Teller told me that the A6-A10 was already taken & even showed the monitor screen that the next best seats are B1-B10, which I acceded. The Teller recapped the seat arrangements through the monitor screen, printed the tickets and I paid w/10% discounts via credit card & the Teller kept on saying "Ok na yan Sir" as he placed the first 5 tickets and second 5 tickets on separate envelopes. I felt he was hurrying up because the buyers on queue were already building up that time.

On Christmas Eve, I was about to give the tickets as surprise gifts to my nephews and nieces, until we checked that the schedule of first 5 and second 5 tickets are not the same; first five tickets were correct but the second five tickets were dated Dec 30, 2018 at 11AM. I went to the nearest SM (Fairview) last Dec 26, 2018 to inquire about the situation and the SM TICKETNET teller on duty assisted me well by allowing me to talk to the main person named Marg/Margie over the phone. I explained my side as narrated above, but to cut the story short, she told me the only option left was for me to go to the MOA Arena to change the 5 tickets & transaction will be of no discount since these tickets will reflect as sales for that day & PLDT/Smart employee discount is not honored.

When I went to MOA Arena yesterday to change the 5 tickets, I am already convinced accepting the fact that I must pay for no discount price & have to go through explaining again the reason for the change. However, I found out that the person whom I was doing the transaction at MOA Arena was the same Teller who entangled me into this mess. I would have paid the additional amount (Php345.00) to avoid further inconvenience if only I did not feel shortchanged or insulted. What I only want is fairness to admit that he too has fault and must feel apologetic instead of being arrogant and defensive. The nagging logical thoughts like, this Teller knew from the start that I was aiming to get 10 tickets for the aforesaid schedule which he transacted well on the first 5 tickets; he should be fair to admit that he displayed the wrong schedule when we were haggling the availment of next A6-A10 tickets, and in the process I ended up accepting the B6-B10 out of no choice to fill-in that time. I hope this incident will elevate the level of service of Mr. Garry Barojabo towards his customers, again all I ask for is fairness... nobody in his right mind will enter into a trouble of his own making, considering the amount being demanded for payment can be easily and readily paid for if only being made under due process.

Please tell your people to be courteous and polite at all times.

Thank you.

Eduardo Lee Candaza Jr.

I was about to buy an appliance at the store. There was no one to assist me. So i called a staff member. When i asked him about the functions of the item he was very rude to me and i was Really offended. So i just walked out of the conversation. Please do advice the CUSTOMER SERVICE crew to be polite and assist the customers. I will be back to the store if there will be progress

10:03am today 12/12/18 Bibili ako ng Corn Kernel sa SM Makati sa Lower Ground, walang bantay or promodiser they call it, tinatawag ko ung nasa kabilang section dun sa may mga kakanin kasi may dalawang bantay doon, then may isang lalaki na nag turo saakin na sa kabila daw ako bibili and magbabayad. So pumunta ako sa Cashier pagpunta ko doon, hinihingian ako ng bar code ng kahera. Sabi niya sakin hingi daw ako doon sa promodiser, sabi ko sa kanya, "Walang pumapansin dun sakin!" So pumunta ako sa promodiser na nagtitinda ng mga kakanin. Nagtanong ako, sabi ko "Wala bang bantay doon? (Pointing sa corn kernels) then while the girl promodiser is slicing the kakanin, sumagot siya NANG HINDI NAKATINGIN SAKIN AT NAKAYUKO SIYA NAKATINGIN SA INI SLICE NIYA! Sabi niya wala pong promidiser jan" so sabi ko SO PANO YAN? BAKIT GANYAN ANG SERVICE NIYO SM?! Ayusin niyo behavior ng mga empleyado niyo! Tapos ang babaeng gwardiya nakikipag tsimisan sa promodiser din dun sa may cashier! Ako pa tlga ang lumapit sa gwardiya to tell her na kung pwede tawagan ang bantay sa corn kernel! Hindi man lang ako inassist ng mga tindera niyo! DO YOU HAVE ENOUGH TRAINING TO YOUR EMPLOYERS? Bakit ganyan mga behavior nila?! Nakakainis ang aga aga!