SmartStyle
Reviews and Complaints

I set an appointment by phone for the closest ss to me; about a 35 minute drive.

During the call, I wasn't informed of the continued mask requirement, even if vaccinated. So, I arrived without one.

When I learned i'd need one, I was annoyed. Not because I didn't want to wear one, but because I would have brought one if i'd known. I was annoyed that I wasn't informed in advance when setting the appointment.

So, I said I didn't have a mask. This act apparently set off the stylist who condescendingly said "we will give you a mask", like they were talking to a child.

This annoyed me further, so I said to just cancel my appointment and began walking away.

They responded by shouting - loudly and sarcastically - as I walked away. "okayyy! You have a lovely day!". They continued shouting - out into the walmart, for all to hear - as I walked. She was still at it when I reached walmart's exit doors. I couldn't make out anything she was saying by this point, but she was still going at it, with full gusto.

To call this behavior - from the appointment setting, to the shout-fest - unprofessional is an understatement. This was a gross lack of customer service, followed by obnoxious, hysterical behavior by a smartstyle rep.

This is the second time a smartstyle rep has failed to properly inform me of a store policy. The first time was that they were appointment only. That was explained to me with an attitude as well.

How difficult, really, is it to tell someone when they're calling to set an appointment: "just so you know, we do still require masks be worn, even if vaccinated. If you don't have one, we can provide one when you arrive". How difficult could that be to say?

Failing that, how difficult would it have been for this stylist to simply politely say "oh, no worries. We have masks here. I'll get you one when I check you in"... No condescension needed.

Based on the overall rating and the number of complaints filed here, it seems this is just another example of a much larger problem for smartstyle.

Whatever the case, I will not be going to them again.

Called for an appointment on 5/4/2021 with Stylist Alexander
Appointments given at 1:30 pm and 2:00 pm
Upon arriving told Alexander had to be on a Conference Call and another Stylist would have to do our cuts and styling.
We feel we should have been told this or called back to be told this as, we have dealt with Alexander previously...
Told the Stylist what I wanted as, my hair is all one length except up in a bob in the very back...Told it was her first day as, she was cutting my hair...I am so disappointed as, my hair is anything now but, one length...What a disaster for the Summer Months...
I want a call back to discuss ASAP...
Jeanne Hager
[protected]
Not a way a business should handle customers...

Denied service due to unsafe/unhealthy to wear a mask. I was not offered an alternative to receive services and rudely/loudly sent away. This was hurtful demeaning and similar to the backwards policies of the Jim Crow Era. I am hopeful ghat your company does not believe in segregation and casting aside a vulnerable group of people who require a little extra care in this chaotic time. Store number 1382

On March 5 2021 I used a gift card [protected] (3410) this card had a remaining balance of $10.50. Your card reader was not working with this card so I used an unused card [protected] (2009) which I knew had a $25 bal. The machine would not accept this card either. I paid cash at that time. I went back on4/9 to get another cut only to find out neither card would work as the previous card reader had wiped out all the balances. I am now out $35.50. If you cannot refund this amount I insist you sent me a printout of the dates and services used with these cards as I did not use the funds. I am very dissatisfied
A Diehl

Good morning I got a problem I got my done yesterday and the girl was nice but I show her of how wanted my hair and she ends up saying it need to be bleached so she did it twice plus made me stay there for almost 5 hours and my hair came out with orange spots plus two different color blonde plus spots where she left it so long it burnt my head I still didn't get want I ask for after paying almost 200 for it im very very unhappy I want my money because she the only one that works there and I don't want her touching my hair again

On Tuesday 3/16/21 I went in for an appointment at noon with the manager Vanessa smith to get all over silver highlights...I ended up leaving at 7:30 at night it was only supposed to coat 162 dollars and a he was only supposed to trim it also ..she literally fried my hair and put brown and brassy orange colors in my hair..it in is burnt and sry and I have absolutely no blonde in it...this is horrible left my hair looks like rust and on top of that she charged me 244 dollars...I am outraged and want the correct coloring that I was charged for corrected please help me

My son got a haircut at Smart Styles in Walmart at Rosewood NC and the stylist did not wear a mask. She made the statement that mask was for sheep (what she meant by that I DO NOT UNDERSTAND). Then she told my son to take off his mask to get his hair cut above his ears. I disagree with that because Great Clips stylist (where I get my hair cut) always wears masks and never tells me to take off my mask to cut my hair above my ears. With covid cases so bad in NC I think any stylist that does not wear a mask should not be allowed to work there. It shows me how much she cared about spreading the virus to people. I will be telling everyone I know not to go to that Smart Styles for a haircut because it is very unsafe. I will tell them to go to Great Clips for a haircut because they are safe during this pandemic. I do not think that anyone will respond to this email but at least I will be able to tell everyone about Smart Styles can put be people in jeopardy in spreading covid.

I had all blond hair about bleach blond hair color. Went in to add some brown. Showd the woman the photo that I wanted, her and another employee went over what needee to be done. Plus I wanted it thinned and trimmed. I was there from 1pm untill 630pm. I walked out with bangs that were ridiculously short, and all brown hair no blond was left. I was charged $237.00 she charged me 40$ for blond she had to mix together and 10$ for each mic of brown she used. She charged me 25$ for toner. Mind you my hair was already blond. But there's no blond left in ny hair. So why was tbere blond mixed up and why was there toner used. I went home and had to re thin cut and fix my hair cut. Im not sure what she even thinned or thrimmed. She kept telling me she doesnt like to thin hair. Even knoe thats one of the biggest things I wanted done. I have photos of before and after abd the photo of the colors I wanted my hair to resemble if your interested in seeing them also.

I had came in for a brow wax on 9/19/2020 didnt know the stylish would be referring to her self as 3rd party at my visit today. I had explained to her that I am highly extremely Sensitive skin to heat an sun. That I can only wax once a year cause of my skin condition an she said o me too referring to her self again. So I end up as u can see braking out w a rash of a burn. Because she didnt do what I told her to do.