Sony’s earns a 2.6-star rating from 534 reviews, showing that the majority of electronics consumers are somewhat satisfied with their products.
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Worst service
I bought a Sony Vaio computer (laptop), but found battery problem and contacted customer support 5 times. They promised again again and send me empty boxes through FeDex without battery inside. I complained each time, they continued to send me the box without battery. I gave up and decided to return the computer back to the shop (Best Buy). I will NEVER buy sony computer and will NEVER recommend it to others.
The complaint has been investigated and resolved to the customer’s satisfaction.
does not read disc at all
my ps3 all of a sudden stopped working, while playing a game now, i now my warranty is out cause i do not have the original receipt and i bought it online it worked fine for almost a year. But it is a common defect for the 40gb system which I have. I called sony and they said it will cost me $149 which is inconvenience to people because it is very expensive it ranges from 300-500 dollars I Just want less for a repair but that might not happen so i want to make a complaint to sony for whats going on.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a PS3 with the move about a year ago. the system is not used often. It is practically new and in excellent shape. My controller does not work. I have called Sony. They will not replace it because it is over 1 year old. I need another controller Please.
IRIS NEWBERRY, 200 NEWBERRY RD. HAWKINSVILLE, GA 31036
We have made many purchases from Sony in the past two years. Today, we logged onto one of the games, LBP 2, that we had not played for awhile, and one of the down loadable content packs was no longer on our account after the recent update. I called Sony to enlist their help, but because they could not find it in their records, they refused to help in any way like I was trying to scam them. Never mind that I had the credit card receipt with the payment made to Sony. Just a sorry, you must have purchased it under another account or are you sure that you made such a purchase, etc. Not my idea of good customer service; I had been happy with their service and products in the past, but now I can see why they have so many complaints against them. Something wrong with their updates/records, but they insist on blaming the consumer.
jhon gabriel is a scammer his company is a scamm his email is sdept03@gmail.com his bussiness name is b2b electonics limited he takes the money and he gives you a tracking number then he asks the tracking company to email the custmed in uk r annd demand money for taxs and vat it is all a scam he will never give you the products he is a lier and a thief do not trust him do not buy anything from him he is a scamer and he is based in uk he is on alibaba.com selling under SONY PLAYSTATION 3 he wil tell u the shippment is made from uk which is not the he only says that to get your money he deos it from nigeria do not buy anything he willl tell u that to send him 1oogbp but do ot he will run away with the money he is a scammer
i have had some problems with my ps3 recently. earlier this week i had the yellow light of death but after searching the internet and 2 hours of holding hairdryers and fans i fixed that, then however when i went to restart the playstation to play fifa 11 i was greeted by a message saying cannot start because there is a problem with my hard drive. i have looked everywhere for 2 days now hoping to find a solution but they all lead to the recovery menu which unfortunately for some reason i can not access. i think i had 3 years warranty which is just over now but i will be very grateful for any help you can give me
Okay so I bought a brand new Playstation 2 game. I hadn't had time to play it and 2 days later I stop by my friend's house to play it on his Playstation 3. He sets it up and as I'm about to play it shuts off. He can't get it to turn on. Many people have had this problem
http://www.youtube.com/watch?v=TVXzN7jCcRA
The damn thing won't even turn on to eject my disk, so my friend has to send it in to get it fixed. Because Sony doesn't offer extended warranties my friend had to pay 150 dollars to get it fixed. Reason one Sony is a horrible company.
So after 2 weeks he gets his system back, and he calls me and tells me my disk came back, but it was dirty and scratched. My brand new out of the box game is scratch because some underpaid Sony goon just yanked it out of the system.
So I tell my friend to call Sony and get them to fix it. He calls them and later tells me that the Sony Customer rep. told him to call the Sega hotline for a replacement. First of all it's not Sega's responsibility that a Sony tech screwed up my game. Secondly they say they replace Sony disk but not 3rd party disks. This means they've screwed up people's disks before. Sony's policies are so blatantly dishonest at this point I'll never buy another Sony product.
After a long fight with Sony's essentially non-existent customer service, they finally told me to send the game to a specific address. I sent the game to the address and after a couple days they sent it back claiming it was a 3rd party game and that they couldn't do anything. I sent them the original invoice with the game, clearly showing how much I paid for the game.
In other words, they knew what the game cost regardless of whether or not it was a 3rd party game. A brand new game scratched up by their techs and they claim it's not their fault because it's a 3rd party game?
Sony is the most dishonest company I've ever seen.
After store came back online I clicked on the playstatin 3 plus pack I managed to get that then I downloaded 2 out of the 5 free games which were deadnation and ratchet and clank but after that I had to delete ratchet and clank due to lack of memory on console but then I re down loaded it after freeing up space on the console but after that I checked my bank only to find out my bank balance was wrong so whent in to my bank and I had £ 56.96 waiteing to be taken of my acount so I asked one of the advisors to show me what was waiteing to come off which was £ 22 .99, £11.99, £ 9.99, £ 11.99 which I did not agree to as the download said they were free to plastaion3 pluss members. Iam very upset about that as I waited so long for the network to come back on so I would like a refund cause of this as I was under the impresion that these items were free as it was stated on the playstaion 3 store and if I do not recive a full refund I will be seeking further legal advice about this matter . You can contact me regarding this matter on the following email address r5gtt69@hotmail.co.uk. Many thanks from mr colin potts, psn id ( Thats-just-nasty )
After Sony discovered its data base was hacked, they offered to close the accounts and return the balance of money in each account. Any one who accepted was required to open a new account with a new e-mail address. After the smoke cleared, they offered one year free ID theft protection to help with the worry of ID theft. And 3 free games as a welcome back good will.Well all those people who closed their original account and opened a new account did not qualify. This is not fair at all.These are the people who were subjected to the ID theft, and lost all their info and game credits in PS3. And lost the use of internet access for Netflix etc . When is this going to be corrected?They have put time limits on these offers. The number of people going to the compeititon must be very high.
I just have a suggestion. I purchased movie on my grandsons playstation 3 with my credit card not realizing that he or anyone else would be able to continue to use it to shop without having to reenter my bank cards passcode each time. This is a very unsecure system and should be corrected immediately.
Thanks
ahhhhhhhhhhhh. OK they had too sacrifice your "new" ps2 game too fix the ps3 bu they couldn't get it open and the disc might have gotten stuck in the slide so there is no other choice but too "yank" it out. And it depends on the company that the game was made at to be consider a 3rd party. So don't complain if the game get stuck and your friend have too pay 150 for the disc that "you" put in leading it to shut off. And they don't offer extended warranties for a reason, since the ps3 is basically a small wireless computer, any one with a know-how can make a copy of it and try too selling off as a defective product, hope this helped you. All so since your "new" game was scratched you should have gotten a 2 month warranty for a replacement. So k bye.
SONY PS3 disk read error is a SCAM.
Sony is very aware of this problem. When you speak to a support representative, they go out of their way to STRESS that the "disk read error" problem is NOT a common problem. So why are there millions of google results when you google it?
They make $ every time you have to have your system repaired.
I had my system repaired for $149. I rarely used it and a few months later, low and behold, "Disk Read ERROR". Once again Sony wants another $149. Filed complaint with BBB. Sony BLANTENTLY LIES to the BBB and says they offered to repair or replace my PS3. NO MENTION of the $149 they want to extort from me.
I have filed a complaint with the Better Business Bureau and other consumer protection agencies and I suggest everyone do the same. This company won't do anything right for it's customers until they are under a microscope by federal, state, and local authorities. Additionally, look into the consumer protection laws in your state regarding repairs of electronics. In some states, repairs must be warrantied for additional months from which Sony offers.
NEVER BUY ANOTHER SONY PRODUCT. THEY NO LONGER APPRECIATE THEIR CUSTOMERS.
Not only do they not appreciate you, they want to make money off you for repair service of their KNOWN faulty product.
WRITE TO YOUR ATTORNEY GENERAL:
http://ag.ca.gov/contact/complaint_form.php?cmplt=CL
FILE A COMPLAINT VIA BBB:
http://goldengate.bbb.org/
File a repair service complaint with CA Deptartment of Consumer Affairs
http://www.dca.ca.gov/online_services/complaints/complfrm.shtml
Pathetic services, low quality products
Hi,
My name is Meenu Arora, unfortunately on 10th August 2008, I have purchased a Sony Ericsson w380i from one of the shop of delhi. From 10th August itself my bad time has started. I bought this phone for my personal purpose but frankly speaking could not use this phone for my personal purpose even for a single day. This phone has network problem, while talking ( if anytime phone gets connected by chance) phone gets disconnected, there is one special feature been told to me, called gesture control, even this feature did not work for a single time, For network which is a basic thing for any mobile, I have submitted this phone to the Sony Ericsson Service Centre, Darya Ganj, Delhi for 6 – 7 times and every time they have assured me that my phone will work fine now, but it is still not working and it is in the same condition. Service Centre people claims that they have changed all the parts of my mobile and given me the new IMEI Number also which is all in vain, because this mobile is not at all working.
The basic problem which i feel in this mobile is the network problem. While making a call, The network stops and at that time my call immediately get disconnected. Many a times, my friends n relatives make a complaint to me that my phone is coming "not reachable". I also have a nokia mobile phone with the same airtel connection in it with no any such problem. Sometimes even when i try to call from my nokia mobile to this Sony Ericsson, it comes as not reachable.
Now I have few questions, My warranty period is going to be over on 09th August 2009, what will I do with this faulty phone now? As of now my patience is almost over so I am not going to deposit this phone again and again in the so called Sony Ericsson service centre.
Now I do not want anymore repairs on this phone, wants this to be replaced as soon as possible or else refund my money. Otherwise, I have no choice instead of sending a legal notice to your company or go to the consumer court.
I know that Sony Ericsson is such a branded company I never expect this type of service.
Looking forward positive and Favourable response from your side as early as possible.
Need your immediate intervention to get Justice regarding this.
Regards,
Meenu Arora
Email id :- ameenu.[protected]@gmail.com
For your reference:-
Old and Original IMEI Number – [protected]
New IMEI Number - [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
repair
My sony DVD home theatre, Model no: HCD-D2151KB was not functioning. I got your telephone number through "Just dial". The DVD was taken by your person by name Sugesh. WO no is T1Q 468 dtd 17-06-09. But even after calling repeatedly, the DVD is not repaired Finally it was assured by Madam Meera that the DVD will be repaired & delivered positively on 11-07-09 other wise the DVD will be returned. With this assurance on last Wednesday ie on 1-07-09 I kept quite. Now on this day also it is not repaired. Hence kindly return the DVD immediately today itself as assured by you, with out any further delay. Please do the needful before I (as a customer) take furthur action.
B V Nagesh
No: 3, Sre Rashmi, 10th Cross, swimming pool extn.
bangalore
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Nagesh,
Thanks for being a member of Just Dial Services. With reference to our telephonic discussion regarding your complaint, all the problem has been resolved.
Further, If you will have query/problem related to your respective contract, please feel free to contact in Customer Support on 080 [protected]
Thanking You,
Just Dial Customer Support-Bangalore
Dear Mr.Nagesh,
We would like to understand & resolve your grievances to serve the best services for long & healthy business terms.
Kindly contact on 080 [protected] or mail on bangalore@justdial.com
Regards,
Mary.
DISCRIMINATION
Here the text of my complaint again Sony Online Entertainment LLC for " DISCRIMINATION"
***PLEASE DO NOT RESPOND TO THIS EMAIL - YOUR MESSAGE WILL BE RETURNED TO YOU AS UNDELIVERABLE.***
Dear gentlemen,
I am foreign and i live in france,
I have buy 4 exemplairs of the game " Pirate of the bourmihg sea " of this company.
The esponsables of this have bloked my accounts and not allowed me utilise the products that i have buy.
All the reason give to me are only some " DISCRIMINATIONS " agaist people becouse they are differents, do or think in a different way, or are weak of others, not fluent in enlish.
I have buy one product and i have the rigth to utilise it.
And this withoult that people try forced me with obloques or other to not do.
I require that my acconts will be reactived.
Complaint olos to IC3, Pegi, Staysafetyonline
Hello,
Tkx for your answer.
Dont you think that if the " communoty leader " banned some one becouse in " him soul "
he think that is " antisocial " is one form of discrinimation ?
If some one not will made team who the people who have spit on him face is for you antisocial ?
http://www.youtube.com/watch?v=0IN0_VoD9pM
Is only one game for 12 years child and olso weak player must be allowed to play withoul be obliged play like the others.
Banned some one only becouse he is in any way different is " Discrimination "
Carlo Jeanrenaud ( Arianna in the game )
The complaint has been investigated and resolved to the customer’s satisfaction.
Sony is based in Japan so I don't think they have problems with non-English speaking customers. In fact, if you go to the Sony Online Entertainment website www.soe.com you'll see you can view the site in several languages, including French.
I don't know what the problem is, because I cannot tell from the way you wrote the email to them, but I doubt it has anything to to with discrimination.
Inadequate response/non addressing of issues
Product: C902
I bought this phone in jan 2009. Extremely poor flash problems in low light personal/social situations. Replaced brand new phone and encountered same problems. googled problems with c902 and biggest problems were with the low light insufficient led flash photo which ruined many, many pictures and experiences. paid 550 for this c902 and even sent in for repair with no improvement. As i suspected with all the websites, no changes seem to be done. Simply, send the original phone back without even looking at the extensive letter sent with the phone even providing examples of the crappy pictures in indoor low light situations. I used to be a consistent customer and never had problems with my k790 or earlier models. I guess SE has failing management and is going downhill. If any one cares to do their own research, you will find that the flash problem is the most highly complaint and people dropping left and right against se now. Get your company together or lose a loyal customer forever, not to mention my own agenda to disparage SE and their response and crappy overpriced products now. Sent another email complaint and they sent typical response which was to update the software which was the only thing they did after i sent in my phone for repair ignoring the extensive list of problems and examples i included with the mailing in of the defective product.
Sony Ericsson is non responsive and going down hill fast. No wonder no major carrier really wants to brand with them!
The complaint has been investigated and resolved to the customer’s satisfaction.
blue haze taking over picture screen
My folks have a kdf42we655 lcd tv and it is getting a blue haze that is taking over the picture screen. Sony told me what part was causing the problem on the phone without looking at the tv and who to contact to repair at my cost. This TV is a money pit it has had two bulbs replaced and now a $1200 minimum to repair the blue haze. Please help the working man!!!
Read full review of Sony and 8 commentsBlue Ray Movie Audio output
We bought the Sony PS3 80g to be abe to play blue ray movies as well as games. The problem starts when we try to play a blue ray movie on the PS3 - the movie does not play in our 5.1 surround sound home theatre system. The games will play in 5.1, but the movies will not. We get sound out of only one speaker; the right front - thats it! We called Sony and they want to blame our receiver - but it's not the receiver, it plays all other movies and TV and the PS3 games just fine - it's a firmware problem with the PS3 playing blue ray movies. Sony is being very deceptive and not telling anyone that the PS3 will not play the blue ray movies in 5.1 sound. The only help you receive over the phone is lying and deception - they know their product sucks and just wait until you are at your wits end and hang up. We will never buy another sony product because of this. I hope they go out of business!
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm having the same problem!
obloqui, spit, verbal abousing, violation of right of answer , power abouse , discrimination.
Here the text of the 2 complaints ***HERE IS A COPY OF YOUR EMAIL TO THE ATTORNEY GENERAL AS REQUESTED - DO NOT REPLY TO THIS EMAIL*** Your email to the Attorney General states: This is a Consumer complaint against the business/company named below Company Name: Sony Online Entertainment LLC Company Address Line: 8928 Terman Court Company Addre...
Non responsive behaviour
Dear Reader,
This complaint is against sony service centre non responsive behaviour.I purchased my laptop in Aug 2008 and one day I felt no of problems in my laptop-
1-My laptop left click was not working
2-My charger was not working
3-My screen right hinge got some internal problem
I went to service centre and ask for help and they noted down and directly told me that these all are physical damages and it is out of free service polic.I got shocked.They took one week and gave me charger, and correct left click problem but did not do anything for hinge which was most important.I hope this hinge would not sustain for longer period and I am afraid that when it would work on that day they would demand for huge money as they genrally say this is physical damage even it is not.
I hope I would not recommend my 150 juniors to purchase sony vaio in my college and would request my college management to stop representative for giving any demo infront students if they doesn`t respond me positively.
I hope any top manager would read this and respnse me before i talk any furthur step.
Santosh Singh
MBA
International School Of Management Excellence,
Whitefield, Bangalore
[protected]
santoshs.[protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
not turning on,not recognized
i have sony ericsson k550i .it is been serviced for two times.it is not turning on and when i keep it to PC it is not recognized.so please tell me what to do for that problem.please any one reply me ...
The complaint has been investigated and resolved to the customer’s satisfaction.
Wanted to know if the lottery is true or fale???
Hi sir,
This Ezatullah Ahmadi and I have got a message to my cell phone saying that I won 500, 000.00 pounds as Sony Ericsson's 7th unnaversary and I gave them my details now I reply me back saying that please pay delivery money to western union bank and we will send you the cheque, please let me know if it is fake or reall! I did not pay them the money. my email address is [protected]@hotmail.com thanks I will really appreciate your help otherwise I would have pay the money!
The complaint has been investigated and resolved to the customer’s satisfaction.
Black color sony ericsson w8 phone lost
my cell phone is lost in shop
I lost my mobile phone so please help me by finding it.
Okay, I know how ... I guess my question is why.
I still don't understand how these lost phone posts get littered all over a public complaint site.
i just got this today to..
call the fella and seems legit, but i rather go to sony erisson and file a complaint first.
scratched, spent keyboard
I bought a Sony Vaio CR520D in July/2008 and the keyboard got spent with no more than 5 months of use. When I bought it, the vendor and people from the Sony Store told me, for sure, that I could get support here in Brazil. Unfortunatly, here in Brazil Sony says people from Sony in Canada lied to me. And even worst, they didn't even tried a solution. Qhat I can say is never buy a Sony Product if you want support, if you want yout product workingwell.
The complaint has been investigated and resolved to the customer’s satisfaction.
Totally Agree. I experienced the same abysmal support from Sony Canada, Sony UAE and Sony Intl. There is no support and they dont seem to give a sht. No more Sony for me..
Agreed! I experienced the same abysmal support from my Sony Vaio laptop purchased in Dubai. Customer service is total crap
I think Brasil are a scam... they should give you all the support no matter what country you are and I am surprise because usually Brasil ways help people with any problems... good luck
they take my scan copy of my passport and say we will give you credit but never reply back
i spoke to ms kim chung who said that she has playstation 3 for sale when i said i will buy them she said i give u the package first then you give me the money after it arives so i agreed then she said that i neeed to see your passport so scan it and send it me which i did now i am worried about she will do some fraud with my id she took from me every time i send her emails she never replys back to them this is her email adress mongk.[protected]@yahoo.com they should be taken of the alibaba.com website also they should not be trustpassss company
The complaint has been investigated and resolved to the customer’s satisfaction.
I paid with western union so hopefully they had a camera where and
when this person recieved the money...
They also scammed me.
Paid 520 dollars, no package... no contact.
I will hund down the IP..
Lost PSP and lousy customer service
I sent in my kids psp for a screen repair, sony sent me back a refurb psp with a broken hinge on the game door. I called and they sent me another box. I sent the psp in the package they gave me and never heard back. When I called in they said they never received the package and directed me to UPS. UPS pointed me back to sony saying they have no record of the package and since Sony issued the label they must initiate a request through UPS. After several calls back and forth with the ignorant reps at Sony, they initiated a request with me via conference call. UPS has no record of the package and stated the label sent to me could have been a different tracking# by mistake. The also noted that the label sony states should have been on there showed the ship to address of my home instead of Sony's repair place. (Already a red flag somethings not right.) Well, they (Sony) stated they would open an investifgation and get back, they never did. I called them back after 2 weeks and told my case was closed because this was a UPS issue and they had nothing to do. They were very rude, no sympathy nothing. When I asked for a manager, they would put me to the guy next to them that sounded like a 14 year old boy through puberty. I asked for another manager and was given another rude person with no customer service experience. I could not even have a professional conversation. I was hung up on twice by the same person, ARTURO and held on hold for over 2 hours on one day, no one cared when I mentioned this. There service was very bad. Even though I feel they let me done and they should own up to this issue, I would have taken an option of purchasing another unit or refurbished unit at a discounted price. They would not give me any options. I am stuck with no PSP, a $300 bill on my credit card when purchasing the unit in Nov 08 for the bundle and insurance, and a $100 for the screen repair. The totally suck! beware. I have spent thousands of doallrs on Sony and they have let me down big.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am very surprise that there are only two people complaining about service with SONY.
Their customer service (if you can call it that) treat us buying customer as if we don't know what service means.
When you buy SONY, one expect a global product with global solution. I buy a unit in Hong Kong and brought it back to USA. When something was wrong with it..guess what? They want me to go to Hong Kong and fix it there!
These clowns does not even know Hong Kong is part of China and all their product is made in China.
My name is Chandrashekhar Sangdhore and I am from India - Mumbai. Recently i purchased a PSP and i must say that the customer service of SONY is way below their standards! I cannot play my UMD in the PSP, when i asked the Authorized Service Center guy to help me out, he asked me to take it to another store which is 70 miles away from my place. When i reached the store, there was no one to understand or solve my query. There is not even an online form which we can fill and the company contacts us. I am a die hard fan of playstation and the game titles but after this horrible experience i feel i should switch to X-box 360. I am sure Microsoft wont disappoint its users. If anyone from Sony global read this and if you are a part of Sony PSP division than please contact me and help resolve this problem ASAP. my contact number is +91-[protected] or u can write to me at shekhar020@hotmail.com
Worthless TV
We purchased this very expensive $4, 500.00 Sony projection TV in May 2006. It has been to the repair shop twice and we have had to pay an additional $1000.00 out of pocket to have it repaired -- even though we bouth the extended warranty from Circuit City. It now has sat idle since November of 2008, and I just decided this is wrong -- it does not work, and has never worked properly. I just got off the phone with Sony and all he could say was that I should have bought the extended warranty through Sony and not Circuit City. How can they not stand behind such a huge investment. I would never buy anything from them again -- and I think someone needs to hold them accountable. Please CNN - HELP US !
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm having the same problem with my Sony Projection TV and it now sits idle gathering dust with a small TV on top for our viewing pleasure! Nobody stands behind their product any more look at the car industry and what poor quality, reliability and customer service have done for them. I join the Sony boycott with you.
Bad customer service
I purchased a Sony Playstation 3 on 9/30/07. I recently purchased the video game Resident Evil 5. I put the disc in to play the game. The disc had a version update ( ver 2.52). I loaded the version update and played the game for an hour.I shut the game down and came back 20 minutes later to play again and the PS3 system wouldn't read any discs. I called the Sony help line and talked to an operator named Jason. I explained what happened. He immediately went into his sales pitch and told me I was out of warranty and would have to pay $150 to get the system fixed. I told him I didn't have the money and asked if they would wave the fee. He said we needed to try some troubleshooting but if it didn't work they would wave the fee. I attemted his troubleshooting and nothing worked. I called back the next day and got a different operator and he said there was no way they would repair the system without the $150. I have since been online to see if this was a common problem and it appears that it is. People have had the system for different time periods ranging from days to weeks to months and experienced the exact same problem. This is a known problem and Sony has found a way to profit off of their mistakes. This is absurd. SHAME ON YOU SONY!
I have paid the 150 dollars after going round and round with Sony about how unfair I thought it was, and how thousands of people are having the same problem. They stuck to their guns and made me pay the 150 dollars. I sent my PS3 out and got it back in 2 weeks. I've had it back for 4 months and it's still working. The biggest problem I have is they won't tell me what they fixed. I turned Sony into the BBB. I suggest everyone do the same. Good luck
The complaint has been investigated and resolved to the customer’s satisfaction.
My system has been working fine for the past 3 years. I baby the hell out of it to make sure I never live the horror stories i've heard about. But when I did the update to play some new games I bought, IT STOPPED READING DISC! This is crazy. i have brand new games i just bought and this happens. I can't even get through to Sony. Somebody help me. If there is a lawsuit, I'M ON BOARD souljaboyforu@yahoo.com.
I got the yollow light of death this morning and when I called the jerk off said pay to get it fixed or don't get it fixed WE DON'T CARE. Of course they don't care cause we keep paying.I filed a complaint with the BBB and hope others do the same.And if anybody does want to start a website i am in pompdaddy@cablespeed.com.And please anyone who reads this do not pay when you didn't break it cause all you are doing is bending over for these guys to continue to rape you.I'm gonna miss my system too, but i will not bow to those ###.
Hi, I think it is about time we the consumers of the ps3 product stick together and file a nationwide, everyone on board lawsuit against Sony for our expences acrued for repairing a product that barly lasts past there warranty date and or Quits reading the discs after a ps3 update. My PS3 system started acting up after the 3.15 update and now after the clock rolled back to 12/31/99 and set several error codes from 3-1-2010 now my system will not load PS3 games. I talked to Sony and informed them and they told me the same thing, you will have to send it in for repair. Most of the complaints are that the Blu-ray player quits working after the update. I informed them that a few people I know are talking about starting a websight for all ps3 owners that have acrued expences for repairing a inferior product that they keep charging $150.00 for repair only after a update or playstation network problem that takes out your system. All they could say is we are sorry. So I informed them that they are right. They are SORRY! A sorry excuse of a company that continues to milk money out of there customers. You can E-mail me at bladesmotorhead@msn.com If we the consumers can get a few thousand people on board, we the consumers will have a lawsuit that SONY will never forget.
We too have experienced the same problem! I am furious with these people. My boys were given money towards the PS3 gaming system for Christmas. Together they came up with the rest that they needed to make the purchase. I allowed them to dig into their savings accounts and I now I am soooooo angry with myself! The game worked fine for about 8 mo. and then just quit one day. Has anyone gotten any help or relief with this? Has anyone paid the $150 to actually get it fixed? How long does it work after you pay and get the system back? I have a feeling it will continue to eat at our wallets.
### company. I've been a Sony fanboy since the original Playstation, and i'm a big fan of many game franchises on Sony consoles. I have bought every system/portable put forth by this company. At one time, i had a problem once with my PS2, but that was resolve without too much of a hassle. Then, my PS3 goes out on me...And these motha**ckers can't even reward my loyalty to them. I had to shell 150.00 dollars to get it fixed. Not to mention, they lost the original shipping box...and customer svc utterly sucks...[censored]tty as ###!. Ultimately, I didn't get my replacement i.e re-furbised PS3 till after a month. Now, THAT ### system has also gone out on me, conveniently after 3 months...which is when the warranty expires. Now, i'm stuck with a gooddamned shoebox...Which i will no doubt fix...cuz i love my Tekken and many more...But i guarantee you...I ain't no sony fanboy no more. I'll deal with them only if i have to.
Jerkoffs!
confirming is true or not
Sir
I received message from uk sonyericson .As per his instruction I forwarded all details document and
Amount for receiving my wining prize .But now I have doubt .I will be grateful if you tell me its true or not
My address: Ohidur Rahman Chowdory
email: [protected]@hotmail.com
mobile : 00968-[protected]
country-oman
Below email summary.if you i want give you details.
-----------------------------------------------------------------------------
Sony Ericsson House
202 Hammersmith Road
London, W6 7DNz
United Kingdom
Dr. Marcus Wallenberg
ON LINE CLAIM AGENT
Congratulations, we the staffs of SONY ERICSSON congratulate you as one of the lucky winners on this year SONY ERICSSON MOBILE REWARD SCHEME. Your mobile number has been selected at random by our computer system of networking and has won for you the sum of £500, 000.00 GBP (Five Hundred Thousand Great British Pounds) and all information concerning the facilitation of your claims have been properly verified..
Note: Your verification number tagged to your winning mobile number is
VERIFICATION NUMBER. : BLT/99/OM/018
Dear Sir
i m using sonyericson mobile (T700) from 6 month n i m facing a problem regarding disconnection of calls when i m talking 2 someone continuously 10 to 20 min the mobile disconnected. i had submitted my cell to the service center at 101 shop no NIT faridabad but they had not made any solution for this n now i had submitted my cell again at same service center for another problem ( cell has showing enhancement problem n from one month the cell has been submitted at the service center bt no solution made by service center n some other users also facing problem with the service center
i m requested to u make suitable solutions for all the users or get closed the service otherwise i will submitted court case regarding this problem.
with best regards
surender chaudhary
[protected]
the phone is giving problem fron the day of purchase...gets hanged and restarts automatically...the mothereboard is also changed still the problem arise...i wish u could replace the handset
i have recieved message from [protected] message is u have been awarded 500, 000 gbp in the on going sonyercsoncash splash .i cant understand what is this please expalin me...
I Recive one emailin in my inbox ...So you tell me that Im Winer of £350, 000.00 ( Three Hundred And Fifty Thousand Great British Pounds).That email receive from sonyericsson Promo...Plese tell me is thid truth or no end also tell me something about this.Best Regards
please deactivate mozook.com service on my mobile [protected] bahrain
Sir
I received message from uk sonyericson .As per his instruction I forwarded all details document and
Amount for receiving my wining prize .But now I have doubt .I will be grateful if you tell me its true or not
My address: BAB-E-PAKISTAN, WALTON ROAD LAHORE CANTT, PUNJAB, PAKISTAN
email: homeground_genius@hotmail.com
mobile : +[protected]
country-PAKISTAN
Below email summary.if you i want give you details.
I also got the same mail with different verification number and i called up Dr. MArcus he said he will send me the Western union Receipt which i have pay in any branch in Western Union in Dubai then i can get my Cheques i didnt pay yet as i need to ensure whether it is real or Counterfeit.
customer service honoring warranty
I purchased a Sony vaio pink notebook and a 52 in . t.v. on March 12, 2008 with my visa /debit card the purchase amount was 4, 312.17.At that time they offered me the extended service contract, which I was led to believe covered everything.I later found out that was a lie!When I made the purchase it was with my visa and there was no problem, when my...
Read full review of Sony and 2 commentswhat to do
I have been a Playstation consumer for many years. I've owned the original playstation.
I've purchased and still own the PS2 and PSP.
December of 2007 I purchased a 40 gig PS3. I have had the pleasure of owning it for just
shy of 15 months. My 1 year warranty ran out just in time for the system to crash.
Prior to this, I've been waitng for a few months for the release of Map Pack 1 for
Call of Duty 5 WaW. It was due to be released March 19th at 6pm. At around noon that
day my system shut down and would not power. I made a formal inquiry to PlayStatioin
network via telephone (complaint # [protected]). I am extremely displeased in what I
have been advised. I can ship my PS3 to your company where it can be assessed and possibly
fixed. After payment of all the shipping fees, the assesment fee, and other fees, I will
be shipped my repaired PS3 or a refurbished PS3 with only a 90 day warranty. The cost of
this is close enough to the price of just buying a new one. This is unsatisfactory.
A $500 machine should last longer than 15 months. There was no option to even purchase
an extended warranty that I was aware of at time of purchase either. I also did
anticipate my new purchase to crash in that short of a time period. The purpose of this
letter is to express my lack of satisfaction with your products and it's services. I do
not have any interest in purchasing a replacement of this product or paying repair bills
that are almost equivalent to that price.
Respectfully Unhappy,
Joe Larsh
[protected]@cogeco.ca
The complaint has been investigated and resolved to the customer’s satisfaction.
Sorry I just pasted my complaint to sony I am refuring to them.
I had to pay £145, because my ps3 got the yellow light of death which since you were repairing them for free up until the 11th of feb 2009 has made me very angry. I have always stuck with sony but this has got my back up now you can get an xbox 360 out of the shops for less than that. Microsoft fix the red ring of death for free and the xbox 360 has been out longer than the ps3, also I pay £450 for my ps3 in 2007 which doesnt even last much longer than 2 years, my ps 1+2 are fine. Anyway I kept the old 60gig hard drive so the least you lot can do is tell me how to recover the data that is still on there and transfer it to my new ps3 hard drive.
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Sony emailsmarketinginquiries@sonyusa.com100%Confidence score: 100%Support
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Sony address1-7-1 Konan, Minato-ku, 108-0075, Japan
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I bought Sony Vaio on 11/11/09, from the day i purchased, i m facing problems, i asked 4 replacement, but they asked me to handover to service dept. to get repaired, y should i handover it to service?
Sony Service sucks... For the name the brand h their has they get too many issues with their VAIO's and the service takes 10 to 15 days after the computer reaches them...
You'll be left clueless of whats happening for a week or so... :(